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Hotel Gala

3.0 star property

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Photo gallery for Hotel Gala

Handrails in hallways
In-room safe, desk, free WiFi
Free daily continental breakfast
Terrace/patio
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • Parking included
  • Laundry
  • 24/7 front desk

Explore the area

Map
Avenida 3, Pte., No 150, Historic Center, Puebla, PUE, 72000
  • Zócalo de Puebla
    ‪2 min walk‬
  • Puebla Cathedral
    ‪5 min walk‬
  • Puebla Convention Center
    ‪14 min walk‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪44 min drive‬

Room options

View all photos for Studio Suite

Studio Suite | In-room safe, desk, free WiFi

Studio Suite

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room

Single Room | In-room safe, desk, free WiFi

Single Room

  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room

Double Room | In-room safe, desk, free WiFi

Double Room

  • 172 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Double Room | In-room safe, desk, free WiFi, bed sheets

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  • Breakfast included
  • Parking included
  • Free WiFi
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4.1 out of 5, Very Good, (404)
The price is $35
per night
$42 total
includes taxes & fees
Mar 24 - Mar 25
Hotel Sofia

About this property

Hotel Gala

3-star hotel in Puebla Historic Center
A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free valet parking are also provided. Other amenities include a rooftop terrace, a business center, and a meeting room. Limited housekeeping is available.
Hotel Gala offers 31 accommodations with safes and hair dryers. 32-inch LED televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 3-star property consist of a business center and a meeting room. This business-friendly hotel also offers a rooftop terrace, tour/ticket assistance, and concierge services. Complimentary self parking and secured valet parking are available on site.

Hotel Gala is a smoke-free property.

A complimentary continental breakfast is served each morning between 8:00 AM and 11:00 AM.
Hotel Gala has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free 24-hour offsite parking
  • Area shuttle (surcharge)
  • Onsite parking available only on request
  • Free self parking on site
  • Free secured valet parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Limited room service

More

  • Ceiling fan
  • Desk
  • Electrical adapters
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

HOTEL GALA Puebla
GALA Puebla
HOTEL GALA Hotel
HOTEL GALA Puebla
HOTEL GALA Hotel Puebla

Hotel Gala Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 233 out of 520 reviews
Rating 8 - Good. 155 out of 520 reviews
Rating 6 - Okay. 72 out of 520 reviews
Rating 4 - Poor. 33 out of 520 reviews
Rating 2 - Terrible. 27 out of 520 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yecida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people.
Stayed 1 night in Nov 2024

10/10 Excellent

MARIANELA

Stayed 2 nights in Jun 2024

6/10 Okay

Isaul

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
La habitación no estaba lista a la hora del check-in. Aunque nos permitieron dejar nuestras cosas, tuvimos que esperar unos 15 minutos más y, lamentablemente, dos horas después aún no estaba disponible. La habitación carecía de aire acondicionado, solo tenía un ventilador, y aunque no era temporada de calor, se sentía bastante caliente. Los muros son muy delgados; se escuchaba todo lo que sucedía en la habitación contigua, donde había una familia con un niño muy ruidoso. Además, cada vez que usaban el WC o el lavabo, el sonido del agua era bastante molesto. La cama era dura y la distribución de los muebles poco funcional, lo que hacía el espacio incómodo. Por otro lado, nuestra habitación solo tenía una ventana hacia el interior del hotel, lo que afectaba la privacidad. El servicio de valet parking fue extremadamente lento, ya que solo tienen un encargado y el estacionamiento está alejado. Para colmo, presenciamos un incidente anterior en el que un coche había sido golpeado, y el hotel no quería asumir responsabilidad. Era un domingo a mediodía, y no me gustaría estar en la situación de esos huéspedes. En resumen, no recomendaría este hotel y no volveré a hospedarme aquí.
Stayed 1 night in Aug 2024

6/10 Okay

Alejandro

Liked: Cleanliness, staff & service
The hotel was in very central location. It is a very old construction tough. The people who worked there are very friendly.
Stayed 2 nights in Sep 2024

6/10 Okay

Melissa

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The building itself was quite nice with a nice rooftop. The bedrooms were a little outdated and could have been cleaner. The breakfast also wasn’t great-just fruit and a coffee. The area was perfect for Puebla and in a great location for walking the city. It was very reasonably priced for the off season.
Stayed 2 nights in Sep 2024

6/10 Okay

DENNIS

Traveled with family
Liked: Cleanliness, staff & service
Too noisy! Las cobijas y toallas, rotas y viejas. No tienen AC. Y el ventilador estaba malo!
Stayed 3 nights in Jul 2024

10/10 Excellent

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is super nice
Stayed 1 night in Jul 2024

6/10 Okay

Carlos

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building, excellent staff and location but something must be done about ventilation. My room felt like a sauna.

10/10 Excellent

Viroun

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Jun 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to grate catedral
Stayed 1 night in Feb 2024

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solamente me gustaria que tuvieran aire acondicionado.
Stayed 3 nights in Jun 2024

2/10 Terrible

MARIA D

Disliked: Staff & service
Stayed 5 nights in May 2024

8/10 Good

Azucena, Anaheim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were satisfied!
Stayed 2 nights in May 2024

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 3 nights in Apr 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel. Staff was great. Cleaning was ok. Floors felt dirty. Comforter was stained. Breakfast was ok.
Stayed 1 night in Apr 2024

6/10 Okay

Geeta, NORTH POTOMAC

Traveled with group
The staff were helpful and the property had old world charm. Good value for money. Needed to be less dusty on the floors. A fan is needed for every room. Water would be helpful on each floor. Better toiletries in the shower.
Stayed 2 nights in Mar 2024

4/10 Poor

Darlene

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel lacks breakfast since it only serves a few slices of fruit, a piece of bread and a coffee. If you work remotely, DO NOT stay here as the hotel is EXTREMELY SLOW. I had to use a lot of my data to provide a hotspot to my laptop. The only thing that is good is the location as it is a minute away from the main square.

8/10 Good

Thomas sean

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They need to provide shampoo and other toiletries. Bare minimum. This was not ok. Good location. The coffee is terrible. Upgrade the coffee. Terrible coffee at the roof top restaurant. This is Mexico get some good coffee. The man at night the watchman was very nice he made sure I was safe.
Stayed 1 night in Jan 2024

10/10 Excellent

Darrel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel with a lot of old charm
The staff at Gala were great. The location is excellent and amazingly quiet when you shut the windows. Loved the roof top to relax with a cold one and the breakfast. Easy and safe to walk all over. Great restaurants nearby.
Stayed 1 night in Jan 2024

6/10 Okay

edward

Disliked: Amenities
Overall for price is a good location. Some issues, probably expected at the price..3 small dead insects under the pillows, with the bedbug craze underway made me nervous all night, no water in the room, you must be mobile, only stairs and lots..lots of them, Car took 30 minutes to pull from the garage. I would consider to stay again.
Stayed 1 night in Jan 2024

8/10 Good

Rosemari

Traveled with family
Beautiful building
Stayed 1 night in Jan 2024

10/10 Excellent

leticia

Stayed 2 nights in Oct 2023

2/10 Terrible

Manuel, Chattanooga

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was delayed due to traffic on the hwy. Once we arrived, none would receive us as we couldn't find parking. The place lies. It doesn not have onsite parking. If you look at their description. They claim to have onsite, off-site, covered parking, valet, etc. The place has ZERO onsite parking. Being downtown. It was too noisy. I decided to go elsewhere since they stop answering their phone. I was calling asking where to park. I never got a response after multiple tries.

8/10 Good

Doreli

Traveled with family
Liked: Amenities
THE LOCATION WAS VERY GOOD, LITTLE NOICY, ALSO THE RESTAURANT ARE ON THE 3RD. FLOOR A LOT OF STAIRS, CLOSE ROOMS NEED MORE AIR
Stayed 5 nights in Oct 2023

8/10 Good

Sam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being the Day of the Dead, there was some street noise.
Stayed 2 nights in Oct 2023