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Hampton Inn & Suites by Hilton Puebla

3.0 star property

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Photo gallery for Hampton Inn & Suites by Hilton Puebla

Exterior
Terrace/patio
Exterior
Suite, 1 Queen Bed, Refrigerator & Microwave | Premium bedding, minibar, in-room safe, individually decorated
Free daily self-serve breakfast

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Breakfast included
  • Laundry
  • Pet friendly
  • Air conditioning

Explore the area

Map
2do Retorno Osa Menor No 4, Tlaxcalancingo, San Andrés Cholula, PUE, 72830
  • Anahuac University
    ‪13 min walk‬
  • La Vista Country Club
    ‪4 min drive‬
  • International Baroque Museum
    ‪5 min drive‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪34 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible (Roll-in Shower)

Premium bedding, minibar, in-room safe, individually decorated

Room, 1 Queen Bed, Accessible (Roll-in Shower)

  • 248 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Refrigerator & Microwave

Suite, 1 Queen Bed, Refrigerator & Microwave | Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 Queen Bed, Refrigerator & Microwave

  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Non Smoking, Refrigerator

Room, 1 Queen Bed, Non Smoking, Refrigerator | Premium bedding, minibar, in-room safe, individually decorated

Room, 1 Queen Bed, Non Smoking, Refrigerator

  • 248 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Premium bedding, minibar, in-room safe, individually decorated

Room, 2 Double Beds, Non Smoking

  • 248 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 1 Queen Bed, Non Smoking, Refrigerator

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Mountain View

Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 Queen Bed, Mountain View

  • 301 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, City View

Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 Queen Bed, City View

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hampton Inn & Suites by Hilton Puebla

3-star hotel in Tlaxcalancingo
A fitness center, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a microwave in a common area, and dry cleaning are onsite.
Hampton Inn & Suites by Hilton Puebla offers 120 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. Beds feature premium bedding. LCD televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

This San Andrés Cholula hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

3 meeting rooms are available. This business-friendly hotel also offers a fitness center, a terrace, and tour/ticket assistance. Onsite self parking is complimentary.

Hampton Inn & Suites by Hilton Puebla is a smoke-free property.

A complimentary self-serve breakfast is served on weekdays between 6:00 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available 6:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • A bar/lounge
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator (24 inch wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 11 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heated floor
  • Heating
  • Individual decor
  • Laptop workspace
  • Laptop-compatible safe
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between September 6 and September 30.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 44 per pet, per stay, plus a deposit of USD 55 per stay
Service animals are welcome, and are exempt from fees
1 total (up to 55 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet deposit: USD 55 per stay
  • Pet fee: USD 44 per pet, per stay
  • Service animals are exempt from fees
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Hilton Puebla
Hampton Inn Hilton Puebla Hotel San Andrés Cholula
Hampton Inn Hilton Puebla Hotel
Hampton Inn Hilton Puebla San Andrés Cholula
Hampton Inn & Suites by Hilton Puebla Hotel
Hampton Inn & Suites by Hilton Puebla San Andrés Cholula
Hampton Inn & Suites by Hilton Puebla Hotel San Andrés Cholula

Hampton Inn & Suites by Hilton Puebla Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 329 out of 425 reviews
Rating 8 - Good. 71 out of 425 reviews
Rating 6 - Okay. 10 out of 425 reviews
Rating 4 - Poor. 5 out of 425 reviews
Rating 2 - Terrible. 10 out of 425 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Marcela

Stayed 2 nights in Aug 2024

10/10 Excellent

Amanda, tuxtla gutierrez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Nayeli

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar, excelente servicio.
Stayed 3 nights in Jul 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again.
Stayed 3 nights in Jun 2024

10/10 Excellent

Rosmery, Louisville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and cleaning staff was super
Stayed 7 nights in May 2024

8/10 Good

Pedro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024

8/10 Good

MARBELLA, Orlando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property.
Stayed 1 night in Feb 2024

8/10 Good

Milton

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 2 nights in Mar 2024

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Staff gave great customer service, and hotel management keeps everything tidy, overall one of the best experience I’ve had at a hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel facilities are very nice, almost new, clean, and included breakfast, which was very nice, it included fruit, juice, eggs, coffee and delicious bread. The staff is great, kind and efficient. Highly recommended hotel.
Stayed 7 nights in Dec 2023

10/10 Excellent

Juan

Stayed 2 nights in Dec 2023

10/10 Excellent

Valerie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A new property, very modern, clean and comfortable. Also pet friendly and grass for Fido to do her business. Beds and linens very comfortable! Highly recommend. You will need to drive somewhere if you want to eat out.
Stayed 1 night in Nov 2023

10/10 Excellent

Vera J. Valencia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 4 nights in Nov 2023

10/10 Excellent

Juan Antonio

This is a quiet property. It is ok to stay
Stayed 1 night in Nov 2023

10/10 Excellent

Pecha

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel en si ws excelente, al igual su personal. Lastima la ubicación alejado de todo.
Stayed 2 nights in Aug 2023

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll be back.
Stayed 2 nights in Aug 2023

10/10 Excellent

Irma

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospitality
Excellent customer service. I felt taken care off at all times. And when I checked out, they handed me my purse which I forgot at the restaurant and I hadn't even noticed. They kindly asked me to check if everything was in there. And yes, everything was in order. Breakfast is good and included with your reservation. If you need a taxi they have have a trustable agency.
Stayed 2 nights in Aug 2023

10/10 Excellent

Belinda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff friendliness.

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property in a great location

2/10 Terrible

Vanesa Liana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is closed!!!! Don't book!
This hotel is closed!!!!! We couldn't stay there. We couldn't even get inside the lot, the gate is locked. A person inside the gate told us that our reservation had been moved to the MM Grand Hotel. We had to add a stop to our Uber ride to get to the MM Grand Hotel. At the MM Grand they knew nothing about our reservation. Luckily, we could book a new reservation with them. The MM Grand cost us more than we were supposed to pay at the Hampton Inn & Suites.
Stayed 2 nights in Sep 2022

2/10 Terrible

Anhuar

Stayed 1 night in Sep 2022

10/10 Excellent

JonLG, San Francisco

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous property. Very comfortable rooms. The only suggestion would be to offer KING size beds instead of QUEEN size beds.
Stayed 1 night in Mar 2020

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Property
It is a Nice quite location with a good team. The property is new and it is obvious from the crisp clean room and lobby. I cannot imagine staying at any other property.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with cleanliness and good service.
Stayed 1 night in Dec 2019

10/10 Excellent

deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay after a long day of driving!
Just passing through Puebla from Campeche to CDMX. The front desk staff was excellent! We arrived late, with our two dogs. We needed to eat. The restaurant at the hotel is a bit expensive, but the food was excellent! The bed was very comfortable and had a large bathroom. Very modern and clean. We will stay there again if we are in the area.
Stayed 1 night in Dec 2019