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Hotel Casa del Callejon

2.0 star property

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January 2025

Photo gallery for Hotel Casa del Callejon

Single Deluxe | View from room
Single Deluxe | View from room
Exterior
View from property
Courtyard

Reviews

7.6 out of 10

Good

Popular amenities

  • Spa
    Spa
  • Parking included
    Parking included
  • Pet friendly
    Pet friendly
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Free WiFi
    Free WiFi

Explore the area

Map
3 Oriente Num 603 Centro, Puebla, PUE, 72000
  • Los Sapos Bazaar
    1 min walk
  • El Parian Market
    3 min walk
  • Artist Quarter
    6 min walk
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    40 min drive

Room options

View all photos for Single Standard

Single Standard | Individually decorated, individually furnished, desk, blackout drapes

Single Standard

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Deluxe

Double Deluxe | Individually decorated, individually furnished, desk, blackout drapes

Double Deluxe

  • 538 sq ft
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Single Deluxe

Single Deluxe | Individually decorated, individually furnished, desk, blackout drapes

Single Deluxe

  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

NH Puebla Centro Histórico

Pool
Pet friendly
Free WiFi
Restaurant
4.2 out of 5, Very Good, (1007)
The price is $63
per night
$75 total
includes taxes & fees
Dec 7 - Dec 8
NH Puebla Centro Histórico

About this property

Hotel Casa del Callejon

Hotel in Puebla Historic Center
Spa services, concierge services, and a 24-hour front desk are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, express check-out, tour/ticket assistance, and a front-desk safe are onsite.
Hotel Casa del Callejon offers 8 accommodations with blackout drapes/curtains. Rooms open to balconies. Each accommodation is individually furnished and decorated. Televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). In-room massages, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages and massages.
Hotel Casa del Callejon features spa services, multilingual staff, and tour/ticket assistance. Wireless Internet access is complimentary. This Colonial hotel also offers concierge services, express check-out, and a front-desk safe. Onsite valet parking is complimentary. The property offers extended parking privileges to guests.

Hotel Casa del Callejon is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Spa

  • Hot stone massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Built in 1700
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower

Entertainment

  • 21-inch TV with cable channels

More

  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Mobile key entry

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 150 per pet, per night
2 total (up to 15 lbs per pet)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: MXN 150 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include window guards

We should mention

Alcohol is not served at this property

Property is also known as

Casa del Callejon
Casa del Callejon Puebla
Hotel Casa del Callejon
Hotel Casa del Callejon Puebla
Hotel Casa Callejon Puebla
Hotel Casa Callejon
Casa Callejon Puebla
Hotel Casa del Callejon Hotel
Hotel Casa del Callejon Puebla
Hotel Casa del Callejon Hotel Puebla

Hotel Casa del Callejon Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 69 reviews" "
Rating 8 - Good. 30 out of 69 reviews" "
Rating 6 - Okay. 20 out of 69 reviews" "
Rating 4 - Poor. 2 out of 69 reviews" "
Rating 2 - Terrible. 3 out of 69 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

CARLOS, PUEBLA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
EXCELLENT LOCATION, MANY SHOPS AND RESTAURANTS WHERE YOU CAN TASTE THE GASTRONOMY OF THE REGION AND CLOSE TO THE PUBLIC TRANSPORTATION SERVICE AS THE BUS AND TRAIN STATION TO TRAVEL TO TOURIST SITES
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved my stay, the location in Puebla is perfect, making all points of interest perfectly reachable on foot. The staff was wonderful and friendly too, and did their very best to make me feel welcome in their charming property.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Cute but cramped
Hotel staff was great. We first stayed in room 7, without a window it was damp and humid. Staff was able to change our room without any issue. both rooms we stayed in were cramped. There wasn't any space to take clothes out of our bags. Nowhere to hang more than one wet towel.
Stayed 3 nights in Mar 2018

6/10 Okay

Julie, cheltenham

Liked: Cleanliness
Great location, basic hotel
Nice little hotel using an old house/building so feel like you’re staying in part of the town. Room was basic - shower area built into one corner of the room by a half height wall. Bed was small and quite hard. Only stayed for 1 night, so the location was the best bit. Good for a short stay in Puebla.
Stayed 1 night in Feb 2018

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was great
I had a very good stay at Casa Callejon - staff was friendly,it was clean and the location was great. The only disappointment I had was that I was given a room on the main floor with no windows at all and as the front door opened on what was a shared area, I kept it closed. It was also under the staircase to an upstairs room. I did ask about a room upstairs as there were so few guests as those had balconies and looked onto the street - which in fact I thought I had booked. Anyway - got used to the little room under the stairs and enjoyed 5 days there.
Stayed 5 nights in Jan 2018

10/10 Excellent

Yoshihiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old charm in center of Puebla.
The hotel is located so close to walking distance to everywhere. The stuff are so friendly. I felt at home here. The building has old charm and perfect for my taste. Only one thing I didn't like was that bed was hard. I put the blanket in the closet under the sheet and my problem was solved. I will stay here if I come back to Puebla.
Stayed 3 nights in Jun 2017

10/10 Excellent

gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A VERY good inexpensive hotel right off the main plaza and surrounded by MANY cafés, restaurants, street vendors ,shops, etc. Hotel is spotless and the manager is SUPER helpful, friendly, and accommodating. Rooms have neither air nor heat, so you might want to consider that if you are in Puebla during peak summer or winter. I would gladly stay here again.

8/10 Good

Carmelo, Coquitlam, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the zocalo.
The hotel staff are really great. They called a laundry service to pick -up my laundry and then brought it back clean and folded.

8/10 Good

Haraldur, Iceland

Liked: Cleanliness, staff & service, room comfort
Litle hotel in a great place
The hotel is on the best place in town just next to the center. In i life street full of restaurants and live music. It is a litle noise until 11 oclock the everything dies down. The rooms are big . But no ac / safe or tv in english. But that is no problem you are next to a historic center and beautiful restaurants. It is a nice town with good pepole

6/10 Okay

William, Queenstown

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice hotel but horrible sleep
This hotel had character and was in a great location and would have got a much better rating if not for the following issues: - bed pillows were way too big/thick and really uncomfortable - the bed sheet didn't even cover the bed, and was clearly meant for a single bed rather than a double. When we asked for a larger sheet we were told that they didn't have any larger sheets. This may have been due to something lost in translation between English and Spanish - the hotel staff were using the room upstairs for something, and on one of the nights they were quite noisy into the early hours of the morning, playing music etc - worst of all, there were a LOT of mosquitos or midges somehow getting into the bathroom, which would then fly into the bedroom at night and buzz around our heads while trying to sleep. Really really annoying!! As I say, nice place with friendly staff but we hardly slept at all because of the above.

8/10 Good

Laure, Houston

Liked: Staff & service, property conditions & facilities, room comfort
Room in a colonial house with the best staff
This hotel has the atmosphere of an ancient colonial house. The house has been nicely separated into several rooms, each of them having their own bathroom. Our room was small but comfortable with beautiful ancient wood furniture. Bathroom was smelly because of the sewer pipes; we called the hotel staff and they came immediately to fix the problem. Hotel service was excellent: staff at the front desk was helpful and friendly. They indicated us many places to visit in the city and they accommodated our stay perfectly. The hotel has a free parking (very convenient as the hotel is located close to the city center where it is difficult to park).

10/10 Excellent

Mary, Galveston,Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First visit to Mexico
We spent 7 nights at this hotel Employees were very helpful when asked questions and directions. They even brought coffee and breads to the room at 9am. We enjoyed Puebla very much and felt very safe at this hotel. They understood enough English that made it easy for us to navigate. Mattresses were a bit hard for our liking but otherwise the room was perfect. Will definitely stay here again upon return.

8/10 Good

Lee, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, great customer service
I arrived late at night after several flight delays; they greeted me by name as I walked in the door. Unfortunately, my luggage did not arrive with me. The desk staff, manager and hotel owner spent 3 days trying to get my bag, since they speak Spanish and can convey the need. Finally after the owner's intervention on day 4, my bag was delivered. That's real service. The hotel is a 300-year-old building with 8 guest rooms. I was the only guest on several nights. I was upgraded because of a long stay (a week vs a night or two). Breakfast is served upon request, included in rate, but includes only sweet breads, coffee and juice. That's sufficient for me. Throughout Mexico, beds are hard, especially in rustic hotels; same here. The central courtyard is beautiful. The location is great, near the zocalo, but not on it. I'll definitely stay here again.

6/10 Okay

Paul Schoenkopf, Chiang Mai, Thailand

Liked: Staff & service
Disliked: Room comfort
It was ok.
Just adequate

10/10 Excellent

J, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience at this hotel. Beautiful architecture, great people ready to help and give a good service. It's an old house, therefore things like bathrooms cannot be as comfortable as a modern hotel, but still could be improved. Location is excellent. Breakfast is very convenient, simple but well done. Always nice people at the front desk, who also gave us good recommendations and directions.

10/10 Excellent

cathy, vermont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly and safe
I love this hotel, the owners are a delight, it is a clean, safe hotel with wonderful historic vibes. Highly recommend

2/10 Terrible

sergio, Ensenada Mexico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
nigthmare hotel
at check inn, some other hotel guest was complaining at front desk about the rooms "ho ho" the guy was rigth, we can even took a shower because as soon you open the wather a dirty mix coming up from the drain and the room was totally dirty, we never walk whit no shoes afraid to get an infection and as soon we wake up we move to a very nice clean and good service hotel around the corner. Expedia don't should advertise places this bad and dirty

4/10 Poor

LAURA

Disliked: Staff & service, property conditions & facilities, room comfort
¡qué desilusión!
En la reserva se indicó que "Casa del Callejón" cuenta, entre otros, con servicios de: a) Desayuno gratis: consiste en vaso de jugo, una taza de café y una galleta. ¿eso es desayuno? Mejor especifiquen lo que ofrecen, yo esperaba algo mejor. b) Habitación con vista a la ciudad: NADA DE VISTA A LA CIUDAD. Tiene un mini balcón de escasos 80 cm2, con vista ¡AL EDIFICIO DE ENFRENTE, A CINCO METROS DE DISTANCIA!!! Además la habitación está muy mal iluminada, sumamente oscura. Tuvieron que traer otra lámpara para poder leer. c) Servicio de Comida y bebida las 24 H: El hotel no tiene cocina, ni comedor, ni convenio con ningún establecimiento para dar el servicio ofrecido. d) TV: Los controles no servían, la encargada se los llevó a cambiarle pilas. Ya encendida presentó un fuerte zumbido, que a su vez no permitía escuchar los diálogos, así que el primer día nos quedamos sin tele. El segundo día repararon el sonido hasta la noche. d) WI FI gratis: es demasiado débil y lento. No logra abrir las páginas que se quieren consultar en el celular. Tuve que usar y gastar mis "datos". RECOMENDACIONES: revisen el buen funcionamiento de todas las instalaciones de la habitación y servicios ANTES de que llegue el huésped. Es muy molesto querer llegar a descansar y lo primero que uno aprecia son fallas. O mejoran su "desayuno" o mejor no lo ofrezcan. todo esto hace que uno se pregunte "¿Así van a ser mis vacaciones? ". NO VOLVERÉ NI LO RECOMENDARÉ.
Stayed 2 nights in Aug 2019

4/10 Poor

pedro

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
hotel básico solo para dormir en cama dura
Lo primero es que la reserva incluía desayuno, pero en el hotel dijeron que era "un error de Expedia". Tras discutir mucho, ofrecieron un café con pan (malísimo) y un vaso de jugo artificial. Después la habitación es muy básica, sin mesa o escritorio minimo para poder poner la computadora. El wifi muy deficiente: terminé conectando internet de mi celular. La cama es muy dura, lo que en mi caso no me molesta pero es bueno que lo sepa quien reserve y tenga problemas con dormir en camas duras. Una pena, porque el caserón es bonito y tranquilo. Si se esmeraran podría ser incluso un buen hotel boutique.
Stayed 1 night in Jan 2019

6/10 Okay

Gabriel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bien ubicado pero muchas fallas en los servicios.
El baño no tiene techo y el agua primero estuvo tibia por la noche el primer día, el segundo día solo a las 9am hubo agua caliente por lo que solo mi esposa tuvo esa dicha a mi me tocó agua fría. Debido a que el baño no está bien estructurado se inundaba fácilmente al bañarse. La señal del Internet estaba fuera de nuestro alcance en nuestra habitación. Y en el closeth no se podía colgar la ropa.
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
No había agua caliente el primer día que llegue y no me ayudaron
Stayed 2 nights in Dec 2018

8/10 Good

Flowercita, Cancun, Quintana Roo

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2018

8/10 Good

cinthya, xalapa

Liked: Cleanliness, staff & service
hotel muy bonito, el detalle es el agua caliente y ruido exterior
Stayed 1 night in Nov 2018

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Esta en un lugar muy cercas del centro Afuera del hotel esta todo muy bonito El trato fue muy amable El cuarto no era de lo mejor pero para el precio y lugar donde se ubica Me parece una excelente opción
Stayed 2 nights in Oct 2018