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Collection O Hotel Del Portal, Puebla

3.5 star property

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Photo gallery for Collection O Hotel Del Portal, Puebla

Standard With View | Premium bedding, in-room safe, desk, soundproofing
Lobby sitting area
Reception
Lunch and dinner served, Mexican cuisine
Front of property - evening/night

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Room service
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Juan de Palafox y Mendoza 205, Colonia Centro, Puebla, PUE, 72000
  • Zócalo de Puebla
    ‪2 min walk‬
  • Puebla Cathedral
    ‪3 min walk‬
  • Puebla Convention Center
    ‪7 min walk‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪31 min drive‬

Room options

View all photos for Superior With View

Premium bedding, in-room safe, desk, soundproofing

Superior With View

  • 110 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior

Premium bedding, in-room safe, desk, soundproofing

Superior

  • 110 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Two Beds

Standard Two Beds | Premium bedding, in-room safe, desk, soundproofing

Standard Two Beds

  • 110 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Three beds

Premium bedding, in-room safe, desk, soundproofing

Standard Three beds

  • 110 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard With View

Premium bedding, in-room safe, desk, soundproofing

Standard With View

  • 110 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Two Single Beds

Premium bedding, in-room safe, desk, soundproofing

Standard Two Single Beds

  • 110 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple

Premium bedding, in-room safe, desk, soundproofing

Standard Triple

  • 110 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Premium bedding, in-room safe, desk, soundproofing

Family Room

  • 132 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Standard

Premium bedding, in-room safe, desk, soundproofing

Standard

  • 110 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Two Beds With View

Premium bedding, in-room safe, desk, soundproofing

Standard Two Beds With View

  • 110 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Two Single Beds With View

Premium bedding, in-room safe, desk, soundproofing

Standard Two Single Beds With View

  • 110 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room Standard

Premium bedding, in-room safe, desk, soundproofing

Quadruple Room Standard

  • Sleeps 4

View all photos for Double Room Standard

Premium bedding, in-room safe, desk, soundproofing

Double Room Standard

  • Sleeps 2

View all photos for Single Room Standard

Premium bedding, in-room safe, desk, soundproofing

Single Room Standard

  • Sleeps 1

View all photos for Triple Room Standard

Premium bedding, in-room safe, desk, soundproofing

Triple Room Standard

  • Sleeps 3

View all photos for Quadruple Room Standard

Premium bedding, in-room safe, desk, soundproofing

Quadruple Room Standard

  • Sleeps 4

View all photos for Triple Room Standard

Exterior

Triple Room Standard

  • Sleeps 3

View all photos for Double Room Standard

Premium bedding, in-room safe, desk, soundproofing

Double Room Standard

  • Sleeps 2

View all photos for Single Room Standard

Premium bedding, in-room safe, desk, soundproofing

Single Room Standard

  • Sleeps 1

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About this property

Collection O Hotel Del Portal, Puebla

3.5-star hotel in Puebla Historic Center
A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite.
Collection O Hotel Del Portal, Puebla offers 90 accommodations with laptop-compatible safes and complimentary toiletries. Beds feature premium bedding. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers.

This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a business center and meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. This Colonial hotel also offers a terrace, a vending machine, and tour/ticket assistance.

Collection O Hotel Del Portal, Puebla is a smoke-free property.

LA NOGADA - This family restaurant specializes in Mexican cuisine and serves lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (MXN 120 per night)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • LA NOGADA

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1700
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: MXN 120 per night (656 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

There is limited hot water on site
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel del Portal
Hotel del Portal Puebla
Collection O Portal, Puebla
Collection O Hotel Del Portal
Collection O Hotel Del Portal Puebla
Collection O Hotel Del Portal, Puebla Hotel
Collection O Hotel Del Portal, Puebla Puebla
Collection O Hotel Del Portal, Puebla Hotel Puebla

Collection O Hotel Del Portal, Puebla Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 351 out of 873 reviews
Rating 8 - Good. 278 out of 873 reviews
Rating 6 - Okay. 130 out of 873 reviews
Rating 4 - Poor. 61 out of 873 reviews
Rating 2 - Terrible. 53 out of 873 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yesenia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed her a couple of times and staff is always very pleasant and helpful. Property is conveniently in the center of Puebla with a walkable park. I love staying here with my family.
Stayed 2 nights in Feb 2025

10/10 Excellent

Reyna

Stayed 1 night in Feb 2025

8/10 Good

Norma

Traveled with group
Great location.. the hotel is a historic building so it needs some upgrades but overall we had a pleasant stay.
Stayed 4 nights in Feb 2025

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pretty Puebla

Very good only one man on recepcion very rude and wanted to charge his extra for two hours Parking because we arrived early but everything else was good unfortunately there was another man on the Recepcion called Geraldo who was very good
Stayed 2 nights in Feb 2025

6/10 Okay

emilio

Traveled with family
Good
Stayed 2 nights in Feb 2025

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Love it!
Stayed 1 night in Jan 2025

8/10 Good

Yves

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately there was notable differences between the advertising done by Expedia and the equipment available in the room. The staff made sure after offering an other room that we have a mini frigo and a safe.
Stayed 4 nights in Jan 2025

8/10 Good

Luis miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Beatriz

Stayed 2 nights in Jan 2025

10/10 Excellent

emilia, newburgh

Stayed 1 night in Nov 2024

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location/Price
Stayed 1 night in Dec 2024

10/10 Excellent

gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let me check in a few hours ealy...so 5 stars
Stayed 2 nights in Dec 2024

10/10 Excellent

Armando

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Rovin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guests should have a slipper for moving around in the room, tiles are very cold. Otherwise it is a pleasant stay.
Stayed 3 nights in Oct 2024

8/10 Good

Margarita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the places I wanted to visit in the Historic Centre
Stayed 1 night in Nov 2024

8/10 Good

Guadalupe

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Alma

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place is amazingthanks to all the staff very friendly 💕
Stayed 3 nights in Oct 2024

10/10 Excellent

JUAN

Stayed 2 nights in Oct 2024

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 1 night in Nov 2024

10/10 Excellent

Alma

Liked: Cleanliness
Stayed 3 nights in Oct 2024

10/10 Excellent

Gloria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love the area is really good
Stayed 2 nights in Oct 2024

8/10 Good

Juana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s beautiful hotel with excellent staff service, but I didn’t like the smell of the sink in the bathroom.
Stayed 2 nights in Oct 2024

4/10 Poor

Kazuhiko

Disliked: Staff & service
Asked to pay parking fee. Could not open the room 3 times.
Stayed 1 night in Sep 2024

4/10 Poor

Magdalena

Traveled with family
Too much noise from the street and no internet I asked about changing the room but they didn’t
Stayed 4 nights in Sep 2024

10/10 Excellent

gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Colonial place
Stayed 4 nights in Sep 2024