Hotel Isabel

3.0 star property

Choose dates to view prices

Photo gallery for Hotel Isabel

Bar (on property)
Hallway
Business center
In-room safe, blackout drapes, iron/ironing board, free WiFi
Handrails in hallways

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Air conditioning
  • Breakfast available
  • Room service
  • Laundry
$45
includes taxes & fees
Oct 1 - Oct 2

Explore the area

View in a map
5 PONIENTE 125 COL. CENTRO, Puebla, PUE, 72000
  • Place, Puebla Cathedral
    ‪3 min walk‬
  • Place, Zócalo de Puebla
    ‪3 min walk‬
  • Place, Puebla Convention Center
    ‪12 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪30 min drive‬

Room options

Standard Double Room, 1 Double Bed, Courtyard View

9.4 out of 10
Exceptional
(46 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

Standard Double Room, 2 Double Beds, Courtyard View

9.2 out of 10
Wonderful
(55 reviews)
  • 237 sq ft
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed, Courtyard View

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds, Courtyard View

7.4 out of 10
Good
(3 reviews)
  • 237 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

About this property

Hotel Isabel

3-star hotel in Puebla Historic Center
This smoke-free hotel features a fitness center, a bar/lounge, and a snack bar/deli. Free WiFi in public areas and free valet parking are also provided. Additionally, a business center, a meeting room, and dry cleaning are onsite.
Hotel Isabel offers 44 air-conditioned accommodations with safes and complimentary bottled water. 47-inch flat-screen televisions come with satellite channels.

Bathrooms include complimentary toiletries and hair dryers. This Puebla hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a fitness center.
The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a business center and a meeting room.

Wireless Internet access is complimentary. This family-friendly hotel also offers a fitness center, a terrace, and an arcade/game room. Onsite self parking and valet parking are complimentary.

Hotel Isabel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 8:30 AM and 11:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free extended parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 8:30 AM to 11:00 AM for a fee: MXN 170 for adults and MXN 150 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Foosball table
  • Gym
  • Table tennis

Family friendly

  • Arcade/game room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 170 for adults and MXN 150 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Hotel Isabel Puebla
Hotel Hotel Isabel Puebla
Puebla Hotel Isabel Hotel
Hotel Hotel Isabel
Isabel Puebla
Isabel
Hotel Isabel Hotel
Hotel Isabel Puebla
Hotel Isabel Hotel Puebla

Reviews

Hotel Isabel Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 653 out of 1013 reviews
Rating 8 - Good. 247 out of 1013 reviews
Rating 6 - Okay. 65 out of 1013 reviews
Rating 4 - Poor. 20 out of 1013 reviews
Rating 2 - Terrible. 28 out of 1013 reviews

Reviews

6/10 Okay

Rafael

Business traveler
Liked: Cleanliness, property conditions & facilities
Despite the very comfortable bed, this was not a decent place to sleep. The beautifully renovated building's layout is built around a glass-covered central courtyard, whose esthetic properties are cancelled out by its absurd acoustic properties. The entire hotel is a literal echo chamber, wherein every word from the front-desk staff, every giggle from a child, every squeek from a suitcase wheel, every click of a heel on the stone floors reverberates through the entire building and enters unmitigated through the flimsy hollow doors without a knock. When, at one point, one guest was stopped in front of my door and calling out to his other in an nearby room not to forget the key card, I opened my eyes in a panic because it sounded like he was at the foot of my bed. Additionally, I have to mention something that I found profoundly petty and dishonest. The shower has shampoo- and bodywash-holders; the pump bottles there are for specific products with their respective labels, even advertising where we can buy them if we enjoy them. I went to the website advertised on one of them. The staff refill these bottles with whatever cheap products are at hand, it seems. The hand-/bodywash bottle promised an aloe-enriched soap with real peppermint oil, but what it contained was an unnaturally colored green industrial substance with an unpleasant chemical smell -- was it even meant for washing the skin? I'd prefer to use my own travel products over being misled into using something like that.
Stayed 1 night in Jun 2025

10/10 Excellent

Steven

Stayed 8 nights in May 2025

10/10 Excellent

Drew, O Fallon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is well located and very comfortable, excellent value for the price. Great location and friendly staff, I would return for sure
Stayed 2 nights in Jun 2025

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty hotel near the cathedral and zocalo
Stayed 3 nights in Jun 2025

8/10 Good

Elvia C

Liked: Cleanliness, staff & service
There was a water leak in the room. Poor quality shampoo and hand soap. Should provide a box of tissue. Very friendly staff especially Lorena and Isabel.
Stayed 1 night in Jun 2025

8/10 Good

Elvia C

Liked: Cleanliness, staff & service
This is a small hotel in a great location, walking distance to Zocalo. Hotel is clean and comfortable. If I can make a suggestion, I think it would make a great option if they would provide better quality of essentials like shampoo and hand soap. Having a small box of Kleenex and a bottle of water daily would be getting excellent ratings.
Stayed 6 nights in Jun 2025

10/10 Excellent

Elva

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, steps away from the Zocalo. Near restaurants, coffee shops, stores, and Cathedral. Weekends host many bazaars which were walking distance from the hotel. Hotel restaurant had excellent friendly service.
Stayed 2 nights in Jun 2025

10/10 Excellent

Stephanie

Stayed 1 night in Jun 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful property
Stayed 1 night in May 2025

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto este lugar es muy bonito, limpio y muy cerca de la Catedral. El personal muy atento y servicial. Solo un pequeño inconveniente con el baño pero lo solucionaron. Pensamos volver a regresar a esta hermosa ciudad y hospedarnos nuevamente aqui.
Stayed 2 nights in May 2025

10/10 Excellent

Bartolome

Stayed 2 nights in May 2025

8/10 Good

Andrés

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bueno
Stayed 1 night in May 2025

8/10 Good

Reyna

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in May 2025

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación
Stayed 3 nights in Apr 2025

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Un opción muy recomendable para hospedarse en la ciudad de Puebla
Stayed 2 nights in Mar 2025

10/10 Excellent

jannett

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
El hotel está muy bien, el restaurante excelente y me gusto el ambiente, muy bien ubicado el hotel ,callado y seguro.
Stayed 1 night in Mar 2025

10/10 Excellent

edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2025

2/10 Terrible

Roxana

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Very very loud. A lot of tours get together in the lobby of the hotel so since 6:00 am a lot of noise. Horrible el ruido hay se reúnen las personas para tomar sus escursiones mucha gente en el lobby desde las seis de la mañana ya muchísimo ruido y lo peor que se escucha dentro de la habitación todo lo que hablan afuera
Stayed 4 nights in Dec 2024

10/10 Excellent

Moises

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto para negocios en el centro y para visitar el centro de puebla.
Stayed 1 night in Mar 2025

8/10 Good

Carlos, Santa Fe

Liked: Cleanliness
Very noisy in common areas.
Stayed 2 nights in Mar 2025

10/10 Excellent

Marisol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just really loud you could hear the door slamming all night
Stayed 4 nights in Nov 2024

10/10 Excellent

Carlos

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location,amazing view of the cathedral,self parking close by, but need to leave the key, but very safe, the only issue I found was the echo in the rooms that connected to the service areas that resonate inside the rooms,but overall it was a nice stay
Stayed 2 nights in Feb 2025

8/10 Good

Consuelo

Nice location and nice room as well
Stayed 1 night in Mar 2025

10/10 Excellent

mario, Sebring

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we stay here and is great the staff is very friendly
Stayed 1 night in Feb 2025

10/10 Excellent

Rosa Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Feb 2025