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Hotel La Alhondiga

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel La Alhondiga

Interior
Staircase
Interior
Master Room | Down comforters, in-room safe, individually decorated
Property entrance

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
Pasaje Central del Ayuntamiento de, Puebla. Colonia Centro, Puebla, PUE, 72000
  • Zócalo de Puebla
    1 min walk
  • Palafoxiana Library
    4 min walk
  • Santo Domingo Church
    4 min walk
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    42 min drive

Room options

View all photos for Double Individual Bed

Double Individual Bed | Down comforters, in-room safe, individually decorated

Double Individual Bed

  • 431 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Simple Single Room

Simple Single Room | Down comforters, in-room safe, individually decorated

Simple Single Room

  • 269 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Down comforters, in-room safe, individually decorated

Double Room, 2 Double Beds

  • 431 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Double Room

Standard Double Room | Down comforters, in-room safe, individually decorated

Standard Double Room

  • 431 sq ft
  • Sleeps 2
  • 1 Double Bed

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4.6 out of 5, Wonderful, (64)
The price is $34
per night
$40 total
includes taxes & fees
Dec 11 - Dec 12
HOTEL SANTIAGO

About this property

Hotel La Alhondiga

3-star hotel in Puebla Historic Center
Along with a restaurant, this smoke-free hotel has a bar/lounge and concierge services. WiFi in public areas is free. Other amenities include a 24-hour front desk, express check-out, and tour/ticket assistance.
Hotel La Alhondiga offers 50 accommodations with safes and designer toiletries. Each accommodation is individually furnished and decorated. Beds feature down comforters. A pillow menu is available. 15-inch plasma televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This Puebla hotel also offers tour/ticket assistance, concierge services, and express check-out.

Hotel La Alhondiga is a smoke-free property.

Comedor La Alhondiga - This coffee shop serves lunch and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Comedor La Alhondiga

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 1 floor
  • Banquet hall
  • Built in 1626
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 15-inch plasma TV with cable channels

Food and drink

  • In-room dining only

More

  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted

We should mention

Only registered guests are allowed in the guestrooms
Set meals are served in guestrooms only (no menus or public dining)

Property is also known as

Alhondiga Puebla
Hotel La Alhondiga Hotel
Hotel Alhondiga Puebla
Hotel La Alhondiga Puebla
Hotel La Alhondiga Hotel Puebla

Hotel La Alhondiga Reviews

Reviews

6.0
Rating 10 - Excellent. 18 out of 187 reviews" "
Rating 8 - Good. 52 out of 187 reviews" "
Rating 6 - Okay. 53 out of 187 reviews" "
Rating 4 - Poor. 37 out of 187 reviews" "
Rating 2 - Terrible. 27 out of 187 reviews" "

7.4/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Graciela

6/10 Okay

Isabel

Traveled with family
Liked: Cleanliness
El hotel alhóndiga es en una ubicación perfecta para todo turista o persona, es una construcción hermosa e histórica, el sólo estar en su interior obtenemos una cátedra de arquitectura e historia, está muy limpio, pero su desventaja es que las camas no son nada cómodas y está descuidado las anotaciones son algo pequeñas, pero si las camas fueran confortables serían perfectas, necesita atención en el interior
Stayed 1 night in Aug 2022

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service
Stayed 1 night in May 2022

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shower was some sort of pressure tube, but a shower head, window opens to the hallway where the public walks around, beds felt like ricks, staff was good, only thing place has going for it is the location! I moved to another hotel after a couple of days.
Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Although great location, nothing else was great. Room was so small double bed was against a wall on one side. Bathroom was ridiculously small! Toilet was so close to wall had to take off pants, step one leg over toilet, then spread legs just to sit down. Hard to then get up in that position. Outrageously priced 100+ peso “continental” breakfast did not include any bread, only coffee, unripened fruit juice, and a few slices of fruit. They gave us menus to order breakfast.
Stayed 2 nights in Feb 2019

8/10 Good

Mez, NY

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great location extremely central in Puebla
The hotel is situated very centrally. It has an elegant entrance and look very accommodating. The room wasn't, it seamed like the porcelain was stained and improperly kept. Shower was a pipe with a nozzle on it. But I was satisfied because of the location and it was only 48 dollars with taxes and everything.
Stayed 1 night in Sep 2017

4/10 Poor

Super traveler, LA

Liked: Cleanliness
Disliked: Staff & service
Could have been OK Maid stole my explorer hat
I checked out and forgot my hat hanging behind the door. Called three hours later because I never packed it and I knew exactly where it was. I loved that collapsible hat with breathing mesh. We Had to wait till the following day so that they could ask the maid staff of the morning shift. The hat was gone. Poor people and low morals at this hotel. I hope someone who needs it more has it now. Unfortunately it was probably sold for a dollar or two. It was a present and I cannot replace it exactly. Life. :(
Stayed 4 nights in Jun 2017

6/10 Okay

Yasmin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Tiny room hot no air conditioner the window view we got was to the little mall where u enter the hotel
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities, room comfort
We had to cancel
The room had no closet, a few hangers and no place to put them. I wanted to take a shower, but there was no hot water. We were told that we would have to wait about three hours for the problem to be fixed....and we really didn't have that time.... We requested our money back and they were gracious enough to cancel our reservation. We were visiting for one day and couldn't wait to get dressed up .

4/10 Poor

elgarc, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Misleading
Miserly Hotel That misses on many fronts. It should have been good but it wasn't. The room shown in the photo when booking was not what we were given. It was a rat-hole. After complaint to desk staff, then office staff, the... etc in both Spanish and English we were reluctantly given the room shown on the photos. Even that was sub-standard, Could not sleep for the noice. We moved to adjacent Hotel. What a difference. It was almost impossible to find with the entrance inside an arcade

2/10 Terrible

Juan de Regules, Mexico City

Liked: Cleanliness
Disliked: Staff & service, room comfort
Don´t save some bucks, get a better hotel
While location is perfect, select a different place, really. The clerks at the front desk just need to fill the forms and you are off - not welcoming at all. Surprise was breakfast was included in the rate, but not quite: the waiter ran after me asking to pay "the balance" - because the restaurant and the hotel are nor the same business (what?). Room for 2 was 9x9 feet, small bed, old towels... Don´t book here. Try the next hotel and avoid the disappointment.

4/10 Poor

Serena, Oaxaca, Mexico

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely to look at, not fun to stay at
Great location, clean accommodations, but the front desk staff is either overworked or under-trained or both. Our room key stopped working multiple times a day, requiring return trips to the desk (we were only permitted one key, despite asking for another). Nearly an hour wait for the valet, making us miss part of our tour. Shorted towels on the first day (family of 4 with two towels to share) and had to beg to get more than one small bottle of water for our room (we finally got two bottles...sigh). We live in Mexico and have traveled throughout it, and these were some pretty dour offerings compared to our usual stays, and at a higher price that we typically pay. Overall, not terrible, but I wouldn't stay there again.

4/10 Poor

H. Meza, Texas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
GREAT location! Below average hotel room
Bad start set the tone for our stay! We got there early and were told that our room would not be ready until 3:00 pm. We left our luggage and came back at three like we were told. The receptionist called the room cleaning service to see if it was ready and it wasn't, so we had to wait an extra 30 mins. When we finally got to our room we noticed it had no closet, a tiny bathroom and bad TV reception. The only plus was that it was clean! The last straw was that the shower took 10 mins. to get warm water and that was by only opening the hot water faucet. We complained to the receptionist that checked us in and she had the gull to argue about the matter when she hadn't experienced the tepid water. The last day of our stay, we spoke to the general manager about our concerns and she apologized about the whole situation. She even asked why the receptionist hadn't changed our room. Well who knows but at this point it doesn't matter since we will never go back! To bad about the location because it is in the heart of downtown.

6/10 Okay

rod mace, houston, texas

Liked: Cleanliness, staff & service, property conditions & facilities
they were very accomadating. it was veryclose to where I wanted to be

2/10 Terrible

Lourdes, Nogales

Disliked: Staff & service, property conditions & facilities, room comfort
Excellent location, butnot the confort of the room
Hotel Location only,,,

6/10 Okay

Tiffany, from Los Angeles, CA

Location Location Location!
This hotel is not great, but the location sure is! Town square restaurants and shopping are just a few steps away. I slept terribly every night due to street noise, police sirens and street performers singing under my window, but the price was right and the location is great. The staff was nice and my room was clean, but the mattress was rock hard and I only had hot water for a shower one of the four days I was there.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Great location; otherwise disappointing.
This hotel is in a fantastic location. However, the rooms are very small and really quite inadequate. The gentleman at the front desk was extremely helpful. He was a delight. The hotel was not. After I saw the room, even know I had paid in advance, I checked out. For some travel is, the low price and the great location might override the tiny dreadful room.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in very good location
The hotel is in very good location I will not recoment this hotel for nobody the bath room to small and smell the bed very old the restaurant very bad service you guys before put this hotel in your list go and check this hotel

6/10 Okay

Aseret

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for
The rooms are clean but the bathrooms are incredibly small.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice, only slightly annoyed with check in when a simple confirmation number was not enough and they demanded to see my hotels.com confirmation e-mail which I didn't have. After waiting a while and scrambling to find it on my phone the front desk worker finally realized they didn't actually need it.

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Good deal for the price, you get what you pay for!
Overall as said above title. When I paid the rate I knew what to expect. Staff was polite & courteus, my special thanks to the front desk lady who seemed to practically live in, she was nice and prompt to resolve our demands. The hotel is an old but beautiful building, never had issues with the noise as others claimed. Certainly the rooms deserve great deal of maintenance, yet this is the owner(s) responsibility. Addressee or closets would make a big difference in the comfort, and is a cost efficient investment. Bottom line, I would come back no doubts, and recommend for the ones looking for a bargain.

6/10 Okay

Puebla First timer

Liked: Cleanliness
Good Location
Staff was friendly and helpful. Room was average and hot water was hard to come by, but location near the old city center was great. Never any concern for personal safety in this part of town.

6/10 Okay

Tete, Monterrey MX

Liked: Cleanliness
Room too small
The comfort of the room wasn't the expected and it was a very small room, we'd change but they assign us a cheaper room...Sorry, but i wont recommend it.

4/10 Poor

KLRRU

Liked: Room comfort
Disliked: Staff & service
Questionable Service
We reserved two rooms which turned out to be very small and nowhere near as nice as the information on the website. When we complained they offered one large room which would comfortably accommodate all of us. I was not really happy with that arrangement but then the hotel said that they would give us a partcial rebate for the second room. That seemed like an acceptable arrangement but then when it was time to check out the hotel refused to provide the promised rebate. To my mind that is very questionable serivice. The hotel was not really bad for the price but I could not honestly recommend it to other if there were any other options.

8/10 Good

Ricardo, Springfield IL

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything downtown
We had a good stay and the location was excellent a few steps from the zocalo, so if that is important to you then this is the place to stay. However do not expect a new building since this one is over 200 years old and there are retrofitting inconveniences associated with this. Some rooms have no windows so if this is important ask to be changed but be warned: a window to the outside means a lot of noice since this is an old building, and a window in the courtyard means less privacy. Many rooms are small so ask to see your room before accepting. Breakfast is not great other than coffee and bread, but if this is important to you for 3-5 USD you can cross the zocalo to taqueria Angeles and have more food than you can imagine! So if you get a good price for the room then you will have the extra cash for a great meal.