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voco Royalty Puebla Downtown, an IHG Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for voco Royalty Puebla Downtown, an IHG Hotel

Exterior
Point of interest
Point of interest
In-room safe, blackout drapes, soundproofing, free WiFi
Suite, 1 King Bed, Balcony (Cathedral View) | Living area | Plasma TV

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Gym
  • Parking included
  • Breakfast available
  • Air conditioning
  • Laundry

Explore the area

Map
Portal Hidalgo 8, Av. Palafox y Mendoza, Centro Histórico, Puebla, PUE, 72000
  • Zócalo de Puebla
    1 min walk
  • Santo Domingo Church
    4 min walk
  • Puebla Cathedral
    5 min walk
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    42 min drive

Room options

View all photos for Standard Room

In-room safe, blackout drapes, soundproofing, free WiFi

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | In-room safe, blackout drapes, soundproofing, free WiFi

Suite, 2 Queen Beds

  • 377 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 2 Double Beds

Grand Room, 2 Double Beds | In-room safe, blackout drapes, soundproofing, free WiFi

Grand Room, 2 Double Beds

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

In-room safe, blackout drapes, soundproofing, free WiFi

Standard Room, 1 Queen Bed

  • 129 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed

In-room safe, blackout drapes, soundproofing, free WiFi

Premium Room, 1 Queen Bed

  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Room, 1 Queen Bed

In-room safe, blackout drapes, soundproofing, free WiFi

Grand Room, 1 Queen Bed

  • 216 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed

In-room safe, blackout drapes, soundproofing, free WiFi

Standard Room, 1 Double Bed

  • 140 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed (Cathedral View)

In-room safe, blackout drapes, soundproofing, free WiFi

Suite, 1 King Bed (Cathedral View)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds, Balcony (Cathedral View)

In-room safe, blackout drapes, soundproofing, free WiFi

Grand Room, 2 Queen Beds, Balcony (Cathedral View)

  • 291 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony (Cathedral View)

In-room safe, blackout drapes, soundproofing, free WiFi

Suite, 1 King Bed, Balcony (Cathedral View)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Balcony (Cathedral View)

In-room safe, blackout drapes, soundproofing, free WiFi

Standard Room, 1 Double Bed, Balcony (Cathedral View)

  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed

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Exterior

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About this property

voco Royalty Puebla Downtown, an IHG Hotel

4-star hotel in Puebla Historic Center
This smoke-free hotel features 2 restaurants, a fitness center, and a bar/lounge. Free WiFi in public areas and free valet parking are also provided. Other amenities include a rooftop terrace, concierge services, and dry cleaning.
Voco Royalty Puebla Downtown, an IHG Hotel offers 42 air-conditioned accommodations with safes and blackout drapes/curtains. Plasma televisions come with cable channels.

Bathrooms include showers. This Puebla hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Colonial hotel also offers a fitness center, a rooftop terrace, and tour/ticket assistance. Onsite valet parking is complimentary.

Voco Royalty Puebla Downtown, an IHG Hotel is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and noon.
Royalty - Onsite family restaurant. Guests can enjoy drinks at the bar.
Hook - Onsite family restaurant. Guests can enjoy drinks at the bar. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking within 0.6 miles
  • Free valet parking on site

Food and drink

  • Daily continental breakfast available 8:00 AM to noon for a fee: MXN 250 to 400 for adults and MXN 250 to 400 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Hook
  • Royalty

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Tea bags/instant coffee

More

  • Air conditioning
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 250 to 400 for adults, and MXN 250 to 400 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Hotel Royalty
Hotel Royalty Puebla
Royalty Puebla
Hotel Royalty
Royalty Hotel Boutique
voco Royalty Puebla Downtown
voco Royalty Puebla Downtown, an IHG Hotel Hotel
voco Royalty Puebla Downtown, an IHG Hotel Puebla
voco Royalty Puebla Downtown, an IHG Hotel Hotel Puebla

voco Royalty Puebla Downtown, an IHG Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 143 out of 186 reviews" "
Rating 8 - Good. 21 out of 186 reviews" "
Rating 6 - Okay. 11 out of 186 reviews" "
Rating 4 - Poor. 4 out of 186 reviews" "
Rating 2 - Terrible. 7 out of 186 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Maria

Disliked: Cleanliness
There is some personal very helpful but there is some of the them very unprofessional. The rooms are super small.
Stayed 1 night in Sep 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

6/10 Okay

Kota

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
1. The wine has not been provided. 2. I asked staff to keep the bags until the departure. They broke the plates in our bags.
Stayed 1 night in Jun 2024

8/10 Good

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Gabriele

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice large room with comfortable bed, refrigerator and very clean. Great location too Had to ask for all my VIP benefits after I was told I didn't have any at check in
Stayed 3 nights in Mar 2024

2/10 Terrible

Evita

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Didn’t get both bottles promised. I got charged for a smaller room. Slept poorly ac kept turning on. Door didn’t shut and made an annoying noise. Under impressed.
Stayed 1 night in Apr 2024

10/10 Excellent

Idilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was great!
Stayed 1 night in Mar 2024

2/10 Terrible

Jose

Stayed 2 nights in Dec 2023

10/10 Excellent

Janine

Stayed 1 night in Dec 2023

10/10 Excellent

Rafael, chula vista

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is top notch when it comes to location, cleanliness and staff. I would recommend this property to anyone who is traveling to Puebla. I will most certainly stay here again in the near future
Stayed 5 nights in Dec 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Blaine, Saskatoon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel. One of the best we’ve ever stayed in. The only reason some people might not like it is the noise because it’s right on the square. But we love that aspect of it. We also love the town of Puebla. We will definitely return to this beautiful city and this wonderful hotel.
Stayed 3 nights in Dec 2023

4/10 Poor

Julia

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had two rooms for my family at this location . Both are small and there were no windows. Very few rooms have a view of Zocalo. One of our rooms had an extreme buzzing noise from the AC unit . Everything about this hotel was uncomfortable

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Carol

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upscale stay in Pueblo's center
Pros: Great location in the town square. Service was excellent. Roof-top restaurant has a beautiful view. indoor and outdoor dining. Ground floor restaurant (inside and outside) was very good with excellent service. Room was very clean and comfortable. Mattress very good. (Small rooms are updated and better than appear in photos.) Has room air-conditioner. Cons: Even with a room at the back of the hotel, the musicians on the ground floor could be heard at night. (They ended by 9:30-10:00.) Not a big deal, but the lobby is being renovated so nowhere to hang out - although the staff is accommodating with seats if you need them.
Stayed 2 nights in Nov 2023

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Nov 2023

10/10 Excellent

Oleksiy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Terrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great spot in the Centro Histórico. Walkable to many cultural sites and adjacent to the Zocalo. Many great restaurants within walking distance. Despite being next to the plaza, the windows were soundproof. The room was very comfortable. I would choose this hotel again.
Stayed 2 nights in Nov 2023

8/10 Good

Giorgio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel, it is always convenient. The studio we rented was not very comfortable, no natural light, next to a cleaning room where the was always noise, people slammed their doors and we could hear it at all times.
Stayed 2 nights in Nov 2023

6/10 Okay

JOHN

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, lacking warmth in a great location!
Huge hotel room, awesome location! Luis the bellman was very cool during both stays. Other than that the people especially in the evenings seemed disinterested in making us feel welcome. Even though the makeshift front desk was right by the front door, some people wouldn’t even raise their heads as we walked in. It’s a very pretty hotel and the room was huge. Bathroom was nice with a huge shower , unfortunately with little water pressure. One evening when everything had closed already we bright tacos back to eat, and they looked at us weird when we asked to eat at a table in the already closed restaurant. Ivan was kind enough to take over the situation and even bring us silverware and napkins. Finally upon checkout, they inspected the room which we keep clean on our own, and found a washcloth that we told them had make up on it, and they charged us 100 pesos(6 dollars) Seems a little ridiculous to me and left a bad taste in my mouth! The receptionist was even rude about it. We enjoyed our stay but expect more warmth out of a nice hotel like this. Highly recommend a visit to puebla.
Stayed 1 night in Nov 2023

10/10 Excellent

Lyndsey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Literally the best hotel I’ve ever stayed at
Stayed 1 night in Oct 2023

10/10 Excellent

janina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puebla trip
Location ,location, location. wonderful stay in the heart of beautiful Puebla.
Stayed 1 night in Oct 2023

2/10 Terrible

SALVADOR

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Room to small for a hotel = Montelongo room. The Bed smelling Bad the blanquet tthe pillows I complain. The next day change blanquets The little safety box do not open the tecnitian remplace bateries. Workers hammering, drilling from 7 AM to 7PM The location. The Zócalo everyday has live music from 6PM to almos midnight- - to noisy THE HOTEL CHARGE ME $ 500.00 pesos for BLANQUETS. We never ever return to this MOTEL.
Stayed 2 nights in Oct 2023

10/10 Excellent

Alvaro Ernesto Martínez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were great and attention was excellent, very good location!!!
Stayed 2 nights in Sep 2023

10/10 Excellent

francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel!
The hotel is amazing. Super clean, great staff. Juan, was very helpful the entire stay. Location is amazing, close to all great museums, galleries, shopping and restaurant.
Stayed 1 night in Oct 2023