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Hotel Sofia

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Sofia

Double Room | In-room safe, desk, free WiFi, bed sheets
Free daily continental breakfast
Front of property - evening/night
Interior entrance
Lobby lounge

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Laundry
  • Breakfast included
  • Parking included
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
3 Poniente no 319, Col Centro, Puebla, PUE, 72000
  • Zócalo de Puebla
    4 min walk
  • Fonda la Mexicana
    1 min walk
  • Puebla–Cholula Tourist Train Terminal
    19 min walk
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    43 min drive

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | In-room safe, desk, free WiFi, bed sheets

Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Double Room

Double Room | In-room safe, desk, free WiFi, bed sheets

Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room

Double Room | In-room safe, desk, free WiFi, bed sheets

Double Room

  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Sofia

Hotel in Puebla Historic Center
A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a coffee shop/cafe, a business center, and concierge services.
Hotel Sofia offers 45 accommodations with safes and complimentary toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This hotel offers access to a business center and meeting rooms. This business-friendly hotel also offers a terrace, tour/ticket assistance, and concierge services. Complimentary self parking is available on site.

Hotel Sofia is a smoke-free property.

A complimentary continental breakfast is served each morning between 8:00 AM and 11:00 AM.
Hotel Sofia has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site
  • Onsite parking options include a carport

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Sofia Puebla
Sofia Puebla
Hotel Sofia Hotel
Hotel Sofia Puebla
Hotel Sofia Hotel Puebla

Hotel Sofia Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 160 out of 363 reviews" "
Rating 8 - Good. 110 out of 363 reviews" "
Rating 6 - Okay. 52 out of 363 reviews" "
Rating 4 - Poor. 18 out of 363 reviews" "
Rating 2 - Terrible. 23 out of 363 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alfonso, evansville

Liked: Cleanliness, staff & service, property conditions & facilities
Only five minutes away from the historic center of the city of puebla. Definitely will stay again in this place.
Stayed 2 nights in Jul 2024

8/10 Good

Benjamin, Tijuana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

6/10 Okay

Jose

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

4/10 Poor

Royce

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

mariana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Not a clean hotel!
This hotel needs a lesson in cleanliness. While it's a budget hotel, cleanliness should be priority! I should have taken pictures. I found my bed and pillows to be full of hairs, as if the sheets had never been changed. I had to thoroughly go through the bed and remove all the hairs with tissue paper. Thankfully, I travel w/ Lysol wipes. Upon lifting the toilet seat I could see splashes of pee and poop that had not been properly cleaned. The AC unit was placed above the doorframe of the room to the bathroom. I kept getting splashed on by the leaky AC every time I walked in/out of the bathroom. The walls were stained with water drop lines that the AC had made over the months/years. The room was dusty, you can tell the daily cleaning is very minimal and the room needs a new good coat of paint, the shower door has mold, one of the lights in the bathroom kept failing when i turned it on, it would flicker for the first few tries until it would finally kick in and stay on. I had to leave my storage stored and i noticed that their storage area are cabinets next to the front desk but available to anyone, they have keyholes but they are not locking them. If they ever have to step away from the front desk, anyone from the street can walk in and take your belongings because they were not properly locking the cabinets. That's a big no-no! This hotel looks very nice in the pictures and externally but it's a different story once you enter the room.
Stayed 1 night in Nov 2023

10/10 Excellent

Luis

Stayed 1 night in Sep 2023

10/10 Excellent

Deysi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Oct 2023

10/10 Excellent

Esperanza

Liked: Property conditions & facilities
Very close to downtown. Good service, frienly people
Stayed 4 nights in Sep 2023

6/10 Okay

Diana

Traveled with family
Liked: Cleanliness, staff & service
The place is smaller than the picture showed . We tried to rest and was imposible,the AC was doing a terrible noise. And during the day was more difficult because of the employees talking loud.
Stayed 2 nights in Jun 2023

8/10 Good

Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good option to stay in Puebla
Stayed 1 night in Jun 2023

10/10 Excellent

Carolina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free continental breakfast is coffee (Too bad no free refills on the coffee), pan dulce and 1 small plate of fresh fruit. It is all served to you by hotel staff. They have it really controlled. Location is amazing, close to everything. Great restaurants around. Front staff could be a little bit more cheerful. We were there for about a week and not once did they smile or try to make small talk😅 the staff upstairs were a littttttle bit more pleasant...but that's even twisting my arm😆
Stayed 2 nights in Sep 2022

8/10 Good

Fabiola

Stayed 2 nights in Jun 2022

6/10 Okay

neeta

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

steven, waterloo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Everything you want is within walking distance.
Stayed 8 nights in Nov 2021

10/10 Excellent

Allan, Athol

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean place, Super friendly staff.Very affordable too.
Stayed 6 nights in Nov 2021

8/10 Good

ramon

Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay at "Hotel Sofia", Friendly Staff, walking distance to the center and good value for money. The only thing is that the WiFi didn't work at all, and inside the hotel there wasn't a good phone signal either.
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveler

Liked: Cleanliness
The location is very convenient , close to the center
Stayed 2 nights in Nov 2019

2/10 Terrible

Sidney, New Jersey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel at all costs!
I have never had a worse experience with a hotel in my life. I am not sure words can capture the frustration I have experienced, but I will sure try! First, the hotel has a policy that if you don't check in by 5:00, they cancel your reservation and make your room available. After a full day of traveling, I arrived to the hotel at 8:00 and was told my reservation was cancelled and no rooms were available. They made no apologies, no attempt to help, and couldn't explain why they did not honor the reservation. The staff I dealt with were rude and lacked both knowledge and skill. Of course, all the hotels in the area were full. These people left me on the street with nowhere to go. Secondly, the service is just terrible. Incredulous at how I had been treated, I returned several days later to speak with the hotel manager. She didn't seem to have much interest in fixing the situation, as she focused her attention on her cell phone text messages as we spoke. She said to me: "What do you want, an apology?" This establishment does not deserve your business. They cannot even perform the basic duties of a hotel like welcoming guests and honoring reservations. Stay somewhere else. Anywhere else. Don't let this happen to you too.
Stayed 4 nights in Jul 2018

8/10 Good

"Rudy", Corozal, Belize, Central America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very close to the main square...
Loved the location of Hotel Sofia with respects to the main square and principal activities...
Stayed 6 nights in Jun 2018

8/10 Good

m, puebla

Liked: Staff & service, property conditions & facilities, room comfort
Puebla Cenrto Historico
its not a bad place but i had to switch rooms once and the rooomi moved to , the bed felt like someone has sprinkled sand on the sheets ...so they changed my bedding at 1130PM. Otherwise no problem, wifi a little finicky
Stayed 1 night in Jun 2018

6/10 Okay

Sergio "Morgan", Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities
NICE & NEW HOTEL
My experience for 1 night was OK, except for the A/C in the rooms.
Stayed 1 night in Apr 2018