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ROOM Hotel & Suites

3.0 star property

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Photo gallery for ROOM Hotel & Suites

City view
Front of property
Point of interest
Point of interest
Minibar, in-room safe, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Parking included
  • Housekeeping
  • Free WiFi

Explore the area

Map
18 SUR 5546 COL. JARDINES DE SAN MANUEL, Puebla, PUE, 72570
  • Autonomous University of Puebla
    ‪15 min walk‬
  • Puebla Convention Center
    ‪4 min drive‬
  • Los Sapos Bazaar
    ‪5 min drive‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪47 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Tower

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Refrigerator & Microwave, Tower

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Loft, 1 King Bed, Non Smoking, Terrace

Executive Loft, 1 King Bed, Non Smoking, Terrace | Minibar, in-room safe, desk, laptop workspace

Executive Loft, 1 King Bed, Non Smoking, Terrace

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Smoking, Terrace

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Smoking, Terrace

  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

ROOM Hotel & Suites

3-star Puebla hotel with free self parking
This smoke-free hotel features tour/ticket assistance, a front-desk safe, and free self parking. WiFi in public areas is free.
ROOM Hotel & Suites offers 10 accommodations with minibars and safes. Accommodations offer separate sitting areas and include desks. 36-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and fans. Housekeeping is offered daily and irons/ironing boards can be requested.

ROOM Hotel & Suites features a terrace, tour/ticket assistance, and room service (during limited hours). Wireless Internet access is complimentary. Limited complimentary onsite parking is available on a first-come, first-served basis.

ROOM Hotel & Suites is a smoke-free property.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Limited onsite parking

Family friendly

  • In-room microwave

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 36-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Microwave
  • Minibar

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Early check-in subject to availability
Early check-in fee: MXN 200
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 250

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:30 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
For any questions, please contact the property using the information on the booking confirmation

Access methods

Access code, front desk (limited hours), private entrance

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: MXN 200 (subject to availability)
  • Late check-out fee: MXN 250 (subject to availability)
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

ROOM Hotel Puebla
ROOM Puebla
Hotel ROOM Hotel & Suites Puebla
Puebla ROOM Hotel & Suites Hotel
ROOM Hotel & Suites Puebla
ROOM Hotel
ROOM
Hotel ROOM Hotel & Suites
ROOM Hotel & Suites Hotel
ROOM Hotel & Suites Puebla
ROOM Hotel & Suites Hotel Puebla

ROOM Hotel & Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 38 out of 62 reviews
Rating 8 - Good. 16 out of 62 reviews
Rating 6 - Okay. 3 out of 62 reviews
Rating 4 - Poor. 3 out of 62 reviews
Rating 2 - Terrible. 2 out of 62 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y comodo, el personal es agradable.
Stayed 1 night in Aug 2024

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay close to the university.
My partner stayed for two nights and the accommodations were, clean, comfortable, safe and very convenient to the University of Puebla. It would be nice to be able to pay in advance instead of the property and it would also be helpful to have a 24 hour front desk. The security is very good and was helpful to check in. Would recommend. This property is not in the tourist district.
Stayed 2 nights in Aug 2024

2/10 Terrible

Martha D

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel experience
Afters several years with Hotels.com this Hotel is my first bad experience. Check-in was very long and complicated, they messed up with the credit card terminal and they didn’t know how to fix the problem… check in it took over 40 mins and by the time they finished, the cafeteria was closed. The room was very smelly, so smelly they sprayed “Lysol” to the room even before I even asked but it didn’t work., the odors were terrible. The tv was not working… I requested a room change but they said it was not allowed because that was the room that was “assigned” to me… next morning I asked front desk to call a taxi for me and they said that it was not an acivity that they can perform…
Stayed 1 night in Jun 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

moran hermoso maria

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and nixw
Stayed 1 night in Aug 2023

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

4/10 Poor

JUAN

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very unsafe, mainly at night. No food around the hotel. Very agly location. No transportation near. Dark street. I will never come back.
Stayed 1 night in Dec 2022

10/10 Excellent

T, Puerto Vallarta, MX

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely property above a fantastic coffee shop/ cafe. I loved it.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mala presion en la regadera
Stayed 2 nights in Oct 2024

10/10 Excellent

Grisel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel limpio en donde se descansa muy bien y puedes desayunar rico
Stayed 1 night in Oct 2024

10/10 Excellent

EMMANUEL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien, muy atento el personal, la comida en el Restaurat muy buena, la Limpiesa excelente.
Stayed 3 nights in Oct 2024

8/10 Good

Alberto

Traveled with partner
Disliked: Staff & service
La habitación es de buen tamaño pero algo descuidada, la regadera tenía fuga y salpicaba todo
Stayed 1 night in Oct 2024

10/10 Excellent

Alejandro

Stayed 2 nights in Aug 2024

8/10 Good

Paulina Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2024

4/10 Poor

Ramón

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Todo está muy limpio, solo que nos cobraron un cargo extra por la perdida de mobiliario que no nos dieron
Stayed 3 nights in Aug 2024

8/10 Good

Ramón

Stayed 4 nights in Jul 2024

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo súper bien
Stayed 1 night in Jun 2024

10/10 Excellent

Indra

Liked: Cleanliness, staff & service, property conditions & facilities
Buena experiencia
Stayed 1 night in Jun 2024

10/10 Excellent

Indra

Liked: Cleanliness, staff & service, property conditions & facilities
Gracias por la estancias se ocuparon 9 habitaciones de mi familia y todos con buenos comentarios
Stayed 2 nights in Jun 2024

10/10 Excellent

Amaris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta muy bonitas las habitaciones, tranquilidad para descansar
Stayed 1 night in Jun 2024

10/10 Excellent

Jose Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Apr 2024

10/10 Excellent

Carlos

Stayed 1 night in Feb 2024

8/10 Good

Juan Gerardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno
Buen hotel
Stayed 1 night in Dec 2023