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Banyan Tree Puebla

5.0 star property

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Photo gallery for Banyan Tree Puebla

Exterior
Serenity Suite | View from room
Lobby
Outdoor pool, pool umbrellas, sun loungers
Interior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Spa
  • Breakfast available
  • Pet friendly

Explore the area

Map
10 Norte #1402, Col. Barrio del Alto, Puebla, PUE, 72000
  • Puebla Convention Center
    ‪7 min walk‬
  • Zócalo de Puebla
    ‪14 min walk‬
  • Puebla Cathedral
    ‪20 min walk‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪39 min drive‬

Room options

View all photos for Urban Bliss

Premium bedding, pillowtop beds, minibar, in-room safe

Urban Bliss

  • 495 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Bliss Suite

Bliss Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Bliss Suite

  • 1001 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Serenity Suite

Serenity Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Serenity Suite

  • 1249 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Room Double

Urban Room Double | Premium bedding, pillowtop beds, minibar, in-room safe

Urban Room Double

  • 495 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Harmony Suite

Harmony Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Harmony Suite

  • 2260 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Room King

Urban Room King | Premium bedding, pillowtop beds, minibar, in-room safe

Urban Room King

  • 495 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Bliss Junior Suite

Bliss Junior Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Bliss Junior Suite

  • 678 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Junior Suite Double

Urban Junior Suite Double | Premium bedding, pillowtop beds, minibar, in-room safe

Urban Junior Suite Double

  • 538 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Urban Junior Suite King

Urban Junior Suite King | Premium bedding, pillowtop beds, minibar, in-room safe

Urban Junior Suite King

  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Banyan Tree Puebla

5-star hotel in Puebla Historic Center
3 restaurants, a full-service spa, and an outdoor pool are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a snack bar/deli.
Banyan Tree Puebla offers 78 air-conditioned accommodations with minibars and espresso makers. Pillowtop beds feature premium bedding. Guests can surf the web using the complimentary wired and wireless Internet access.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Sense Spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, Banyan Tree Puebla features an outdoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary.

Event facilities measuring 4951 square feet (460 square meters) include conference space. This luxury hotel also offers a rooftop terrace, spa services, and a library. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge).

Banyan Tree Puebla is a smoke-free property.

Local cuisine breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Pasquinel Bistrot - This restaurant serves breakfast and dinner.
Trattoria Cello-proximame - This theme restaurant serves dinner only. Open daily.
Bar Los Lavaderos - Onsite bar. Open select days.
Rooftop Bar - Onsite rooftop bar. Open daily.
Saffron - This theme restaurant specializes in Thai cuisine. Reservations are required. Open select days.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Valet parking on site (MXN 220 per day)

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 10:00 AM for a fee: MXN 800 for adults and MXN 800 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bar Los Lavaderos
  • Pasquinel Bistrot
  • Rooftop Bar
  • Saffron
  • Trattoria Cello-proximame

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Outdoor pool

Family friendly

  • Dining table
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 4,951 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Chef service
  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from July 01 to August 31:
  • Bar/Lounge

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1260 per pet, per day
1 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 1000.0 per night

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 800 for adults and MXN 800 for children
  • Airport shuttle fee: MXN 1200 per vehicle (one-way)
  • Valet parking fee: MXN 220.00 per day
  • Pet fee: MXN 1260 per pet, per day
  • Rollaway bed fee: MXN 1000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 13 years old are not allowed in the spa without adult supervision

Property is also known as

Rosewood Puebla Hotel
Rosewood Puebla
Hotel Azul Talavera
Azul Talavera Hotel
Banyan Tree Puebla Hotel
Banyan Tree Puebla Puebla
Banyan Tree Puebla Hotel Puebla

Banyan Tree Puebla Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 433 out of 580 reviews
Rating 8 - Good. 83 out of 580 reviews
Rating 6 - Okay. 29 out of 580 reviews
Rating 4 - Poor. 20 out of 580 reviews
Rating 2 - Terrible. 15 out of 580 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Leoncio

Stayed 2 nights in Nov 2024

8/10 Good

Ruben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property restoration. Garden view from the restaurant is phenomenal.
Stayed 1 night in Nov 2024

10/10 Excellent

Christopher

Stayed 3 nights in Oct 2024

10/10 Excellent

Melanie

Stayed 2 nights in Oct 2024

10/10 Excellent

Yael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fácil check in y check out, terraza con vista muy bonita, cuartos espaciosos y comodos
Stayed 1 night in Oct 2024

10/10 Excellent

Yesenia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Banyan Tree Puebla. The staff were great and treated us with so much kindness. There was so many restaurants, shopping and touristy things to do just walking distance from the hotel. The hotel in general was so clean and well kept. We love to come back again.
Stayed 4 nights in Oct 2024

2/10 Terrible

Maira

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service
Not only did our room get downgraded, they did the very minimum to fix the issue. Ontop of that they didn’t honor the “VIP” perks to staying there. They gave our room to a wedding guest to left their belongings in our room. They didn’t even attempt to clean the room properly before giving us the room with their wedding invitations and bags. We were treated like second class citizens. I would NOT recommend this hotel. Ontop of that service American hotel guests were loud and obnoxious drunk in the hallways at midnight. I’m disgusted with the treatment we received and the fact that our room was downgraded from what we paid and were asked to pay $200 dollars to try to upgrade the room, even though they’re the ones who made the mistake and giving away our room!!
Stayed 1 night in Oct 2024

10/10 Excellent

GIUSEPPE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 2 nights in Aug 2024

10/10 Excellent

Eve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, staff and service
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Raquel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay ever
The hotel was beautiful and had a lot to offer. Our stay was filled with activities like a mixology class and a cooking class. Both were great and the food recipes outstanding. I shout out to Araceli and Fernando our chefs. A special thank you to miguel who was the best waiter ever. Thank you for making our stay as if it were our home. Accommodations we perfect. The only thing I would add is a full length mirror in the room
Stayed 3 nights in Aug 2024

10/10 Excellent

Philippe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Amazing hotel with amazing service! The hotel is beautiful. The rooms are amazing as well as the bathroom that have this beautiful tub. All the hotel colleagues are incredible and make you feel so special. They are very attentive to your every needs. There is an amazing bar behind the front desk that is only opened on Thursday, Friday and Saturday. A must to visit when it is opened. I highly recommend this hotel. Make sure to not get a room that faces the busy street on the side of the hotel. Even though the sound isolation is good, it can get a bit noisy. Overall, an amazing hotel.
Stayed 3 nights in Jul 2024

10/10 Excellent

Sylvester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you visit Puebla and want a perfectly-located hotel with every amenity, then the Banyan Tree is the right choice. It's a beautiful property close to the historic center, and the staff is great.
Stayed 2 nights in Jul 2024

10/10 Excellent

Noel

Stayed 1 night in Jul 2024

10/10 Excellent

Gale

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooftop view and swimming pool. Also they delicious Thai food there. The employees were fabulous! Very responsive and welcoming!
Stayed 4 nights in Jul 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Oriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

ALEPH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First trip to Puebla after seeing this property a couple of years ago. Staff are best of all
Stayed 4 nights in Jun 2024

10/10 Excellent

Gonzalo

Stayed 3 nights in Jun 2024

10/10 Excellent

Septian, forest hills

Great hotel
Stayed 2 nights in May 2024

2/10 Terrible

GENARO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent as always with banyan tree Puebla , my problem is with you hotels.com I called you the day I arrived to change my check out day to May 27th ( a day earlier only for family reasons) the lady on the phone told me that was ok with hotels .com. She said she was just contact banyan tree to change it ( banyan tree told me they where ok but because I got the reservation on hotels .com you guys had to do it ) then when I check out I got charged the extra night because you guys never contact them !!!!! I been traveling for years with you guys and this is very unfortunate
Stayed 9 nights in May 2024

8/10 Good

Manuel, HOUSTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent but my room was not great
Stayed 3 nights in May 2024