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Santo Refugio Heritage Hotel

3.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Santo Refugio Heritage Hotel

Lobby sitting area
Lobby
Front of property
Superior Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe
Outdoor banquet area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Pet friendly
  • Pool
  • Breakfast available
  • Laundry

Explore the area

Map
Santiago Momoxpan, San Andrés Cholula, PUE, 72775
  • Explanada Shopping Center
    ‪5 min drive‬
  • University of the Americas Puebla
    ‪6 min drive‬
  • Zócalo
    ‪8 min drive‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪27 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Superior Room, 1 King Bed

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Design Double Room

Premium bedding, down comforters, minibar, in-room safe

Design Double Room

  • 452 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Design Room

Design Room | Premium bedding, down comforters, minibar, in-room safe

Design Room

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Santo Refugio Heritage Hotel

3.5-star hotel in Cholula
Along with an indoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a microwave in a common area, a refrigerator in a common area, and conference space are onsite.
Santo Refugio Heritage Hotel offers 4 accommodations with iPod docking stations and MP3 docking stations. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LCD televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

An indoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Santo Refugio Heritage Hotel features an indoor pool and a children's pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 1292 square feet (120 square meters) include conference space. This business-friendly hotel also offers a library, a terrace, and a garden. Guests can use the indoor pool at a partner property. Limited complimentary onsite parking is available on a first-come, first-served basis.

Santo Refugio Heritage Hotel has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and noon.
Santo Refugio Heritage Hotel has a restaurant on site.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking (max 10 spaces per unit)
  • Onsite parking options include a garage and a carport

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 195 to 390 for adults and MXN 95 to 225 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • Children's pool
  • Indoor pool
  • Indoor pool (guest access)
  • Library

Family friendly

  • Art supplies
  • Changing table
  • Children's books
  • Children's pool
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Lockers
  • Luggage storage
  • Shared microwave
  • Shared refrigerator

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • 2 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Telescope
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Banquet hall
  • Communal living room
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: MXN 350
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 350
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 590 per pet, per day, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 195 to 390 for adults, and MXN 95 to 225 for children
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 590 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: MXN 350 (subject to availability)
  • Late check-out fee: MXN 350 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:30 AM to 9:30 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Santo Refugio Heritage
Santo Refugio Heritage Hotel Hotel
Santo Refugio Heritage Hotel San Andrés Cholula
Santo Refugio Heritage Hotel Hotel San Andrés Cholula

Santo Refugio Heritage Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 43 out of 60 reviews" "
Rating 8 - Good. 13 out of 60 reviews" "
Rating 6 - Okay. 3 out of 60 reviews" "
Rating 4 - Poor. 1 out of 60 reviews" "
Rating 2 - Terrible. 0 out of 60 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the 2nd time we have stayed here. The staff are great and rooms are large and comfortable with king size beds. The hotel is pet friendly, but wanted 950 pesos for our dog for a one night stay which was more than the cost of the room. We had the charge reduced, but if we had known before how much the cost would be, we would not have stayed there. Last time , a year ago, the charge was much less.
Stayed 1 night in Feb 2024

10/10 Excellent

Alfredo

Stayed 2 nights in Feb 2023

10/10 Excellent

Anna, Middletown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a lovely oasis, but what makes the place stand out is the staff. We were treated extremely well—like invited guests. Ana is marvellous, as is the rest of the staff. I can’t rave about them enough.

10/10 Excellent

Adam

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Family run hotel with great attention to detail and extremely friendly and welcoming staff. Huge gardens with gym and swimming pool. Foods delicious and it's extremely relaxing with a view of the volcano. Highly recommend 10/10.
Stayed 3 nights in Sep 2022

10/10 Excellent

Janet

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience, a warm welcome by the staff and pets ( a dog and a cat), the room was very spacious, and the decor was lovely. It made me feel I was like I was in my own house.
Stayed 1 night in Aug 2022

10/10 Excellent

Beverley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked the accommodation same day of arrival and the manager was extremely helpful. On arrival we were so warmly greeted and made to feel so welcome with our three large dogs who are traveling with us. The hotel is spotless with a large garden where the pups were permitted to roam freely. Dinner was simply delicious with friendly service. We have truly been able to relax after many days on the road.
Stayed 1 night in Jun 2022

10/10 Excellent

Michelle

Stayed 2 nights in Sep 2024

10/10 Excellent

Mario Alberto Galindo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opcion, cerca de la plaza galerías… Gracias!!!
Stayed 1 night in Oct 2024

8/10 Good

Daniel

Stayed 2 nights in Sep 2024

10/10 Excellent

Eriza natali

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Rafael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muchas gracias por su calidez con nosotros
Stayed 1 night in Sep 2024

10/10 Excellent

Beatriz Yuriria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvimos muy contentos! La atención del staff es muy personalizada, están pendientes de las necesidades de los huéspedes. La comida muy rica. Habitaciones con salida directa al jardín para las mascotas. Muchas gracias! Excelente proyecto!
Stayed 1 night in Sep 2024

6/10 Okay

Juan Ramon

Cocina regular/mala
Stayed 2 nights in Sep 2024

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Jul 2024

8/10 Good

Carlos Torres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No incluía agua para beber de cortesía. Es más una casa que un hotel, muy bien atendido y la habitación en buenas condiciones.
Stayed 1 night in Jun 2024

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El colchon, las almohadas y sabanas super bien!!!
Stayed 2 nights in May 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Nos quedaba muy cerca del lugar al que íbamos, buena atención, cómodo y tranquilo
Stayed 1 night in Apr 2024

10/10 Excellent

Said

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

José Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, así como también los alimentos del restaurante, un lugar tranquilo para conocer más de la gastronomía española
Stayed 1 night in Dec 2023

8/10 Good

Ernesto

Stayed 1 night in Dec 2023

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un paraíso en Cholula
El lugar es un paraíso. El personal tiene una actitud positiva que se transmite al entorno.
Stayed 2 nights in Dec 2023

8/10 Good

Jaime Jr

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien en gral peeero…
El personal del hotel es muy cordial y las instalaciones son bonitas. En nuestro caso no cumplió con las expectativas ya que mis hijos buscaban un lugar con alberca climatizada y resultó estar bastante fría. Además buscábamos un lugar petfriendly y aunque si lo es, no puedes dejar tu perro en la habitación mientras haces alguna otra actividad, lo que nos limitó bastante.
Stayed 1 night in Dec 2023

10/10 Excellent

WILFREDO PEREZ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es muy bonito y tranquilo y el personal es muy amable.
Stayed 1 night in Dec 2023

10/10 Excellent

Consuelo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023