Design Room
Bed Count 1 King Bed Maximum Occupancy 3 Max
$74*
Per night/room
Jun 10 - Jun 11
*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
Santo Refugio Heritage Hotel features an indoor pool and a children's pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.
Event facilities measuring 1292 square feet (120 square meters) include conference space. This business-friendly hotel also offers a library, a terrace, and a garden. Guests can use the indoor pool at a partner property. Limited complimentary onsite parking is available on a first-come, first-served basis.
Santo Refugio Heritage Hotel has designated areas for smoking.
- Library
- Number of indoor pools - 1
- Lockers available
- 24-hour front desk
- Covered parking
- Uncovered parking
- Porter/bellhop
- Express check-out
- Free self parking
- Dry cleaning/laundry service
- Swimming pool
- Food and water bowls
- Dog exercise area
- Conference space size (meters) - 120
- Number of meeting rooms - 2
- Terrace
- Luggage storage
- Shared microwave
- Designated smoking areas
- Shared refrigerator
- Pool umbrellas
- Parking (limited spaces)
- Total number of rooms - 4
- Fireplace in lobby
- Couples/private dining
- Private picnics
- Designated smoking areas (fines apply)
- Number of bars/lounges - 1
- Access to nearby indoor pool
- Conference space
- Meeting rooms
- Free WiFi
- Pool sun loungers
- Children's pool
- Proposal/romance packages available
- Wheelchair accessible – no
- RV, bus, truck parking (surcharge)
- Breakfast available (surcharge)
- Number of restaurants - 1
- Conference space size (feet) - 1292
- Fully fenced
- Banquet hall
- Reception hall
- Carport
- Garage
- Wedding services
- Garden
- Outdoor furniture
- Off-street parking
- Telescope
Family Friendly Amenities
- Family property
- Number of indoor pools - 1
- Children's pool
- Free WiFi
Room Amenities
Santo Refugio Heritage Hotel offers 4 accommodations with iPod docking stations and MP3 docking stations. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LCD televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
- Television
- Minibar
- Coffee/tea maker
- Daily housekeeping
- Bathrobes
- Free toiletries
- Hair dryer
- Iron/ironing board
- Desk
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Shower only
- In-room safe (laptop compatible)
- Cable TV service
- Free WiFi
- Down comforter
- Individually furnished
- Individually decorated
- Pillow menu
- LCD TV
- TV size: 32
- TV size measurement: inch
- MP3 docking station
- iPod docking station
- Rainfall showerhead
- Towels provided
- Bedsheets provided
- Number of beds 1
- Champagne service
- Soap
- Shampoo
- Toilet paper
- Local maps
- Guidebooks or recommendations
- Electrical adapters/chargers
- Changing table
- Art supplies
- Children's books
- Laptop-friendly workspace
- Wardrobe or closet
- Mobile key entry
Parking
Free self parking , RV, bus, truck parking (surcharge) , Parking (limited spaces)
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and noon.
Santo Refugio Heritage Hotel has a restaurant on site.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Upper floors accessible by stairs only
Nearby Activities
An indoor pool and a children's pool are on site.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Hiking/biking trails nearby
- Swimming nearby
- Health or beauty spa nearby
Hotel Policies
Payment types
Fees
Optional extras
- Fee for cooked-to-order breakfast: approximately MXN 195 to 390 for adults, and MXN 95 to 225 for children
- Pet deposit: MXN 1000 per stay
- Pet fee: MXN 590 per pet, per day
- Service animals are exempt from fees
- Early check-in fee: MXN 350 (subject to availability)
- Late check-out fee: MXN 350 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time ends at 10:00 PM
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available.
Restricted number of spaces per unit
Number of spaces per unit - 10
Property follows sanitization practices of COVID-19 Guidelines (WHO)
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Pets cannot be left unattended
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Pets allowed in specific rooms only
Security system
Staffed front desk
Guest will receive an email before arrival 24 hours
Smoke detector
Service animals are allowed
Service animals are exempt from fees/restrictions
Guest accommodation is sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation might be required for some facilities onsite
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Food service has been amended for enhanced safety
Guests are provided with free hand sanitizer
Children stay free - maximum age 6
Social distancing measures are in place
Contactless check-in is available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Guests will receive an email with special check-in instructions
No elevators
Property confirms they are implementing enhanced cleaning measures
Children stay free
Individually-wrapped food options are not available
Debit cards
Gap period enforced between guest stays - 24 hours
Children and extra beds
- Children are welcome.
- Kids stay free! Children 6 years old and younger stay free when using existing bedding.
Pet Policy
- Pets allowed for an extra charge of MXN 590 per pet, per day, plus a deposit of MXN 1000 per stay
- Dogs and cats only
- 2 total (up to 22 lbs per pet)
- Pets cannot be left unattended
- Food and water bowls and an off-leash area are available
- Specific rooms only, restrictions apply
- Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
- Service animals are welcome, and are exempt from fees
We should mention
Pool access available from 8:30 AM to 9:30 PM.
Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
Contactless check-in and contactless check-out are available.
Hotel Names
- Santo Refugio Heritage
- Santo Refugio Heritage Hotel Hotel
- Santo Refugio Heritage Hotel San Andrés Cholula
- Santo Refugio Heritage Hotel Hotel San Andrés Cholula
Hotel Reviews
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