Valet parking, concierge services, and dry cleaning are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and a front-desk safe.
Sonata Hotel offers 66 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Beds feature down comforters. Smart televisions come with Netflix.
Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Sonata Hotel features a terrace, concierge services, and laundry facilities. Wireless Internet access is complimentary. This San Andrés Cholula hotel also offers dry cleaning/laundry services, room service (during limited hours), and a front-desk safe. Parking is available onsite for a surcharge.
Sonata Hotel is a smoke-free property.
Room service (during limited hours) is available.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Self parking on site (surcharge)
Valet parking on site (surcharge)
Onsite parking options include a carport
Things to do
Pool
Family friendly
In-room crib
Laundry facilities
Living room
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Outdoors
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessibility
Wheelchair accessible (may have limitations)
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Down comforter
Free crib
Bathroom
Free toiletries
Hair dryer
Shower
Towels provided
Entertainment
Netflix
Smart TV
Food and drink
Coffee/tea maker
Free bottled water
Limited room service
More
Air conditioning
Desk
Iron/ironing board
Living room
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 15
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
We should mention
No pets and no service animals are allowed at this property
Property is also known as
Sonata Hotel San Andrés Cholula
Sonata San Andrés Cholula
Sonata Hotel San rés Cholula
Sonata Hotel Hotel
Sonata Hotel San Andrés Cholula
Sonata Hotel Hotel San Andrés Cholula
Sonata Hotel Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 267 out of 606 reviews
10 - Excellent
267
Rating 8 - Good. 155 out of 606 reviews
8 - Good
155
Rating 6 - Okay. 86 out of 606 reviews
6 - Okay
86
Rating 4 - Poor. 51 out of 606 reviews
4 - Poor
51
Rating 2 - Terrible. 47 out of 606 reviews
2 - Terrible
47
8.0/10
Cleanliness
8.0/10
Staff & service
7.4/10
Amenities
7.8/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
2/10 Terrible
Jose Ernesto, San Pedro Garza García
Business traveler
Nov 11, 2024
Disliked: Cleanliness, staff & service, amenities
Very unpolite and unprofessional staff. No room service. There's a Keurig coffee pod machine but they only provided one pod per stay. Sadly, the only option in Lomas de Angelópolis.
A pity ! Rooms lack maintenance. Broken closet panes marked with an X. The bed cover ripped. The fridge did not work. No floor mats and hand towels in the bathroom. You didn’t get a sense the room was clean. Several mosquitoes in the room. Just a very bad experience overall.
Le falta mucho mantenimiento, el
Personal miy amable pero son muy pocos y se vuelven locos. Me tuvieron que cambiar de cuarto, laa sábanas sucias, las toallas desilachadas. No volvería
Everything was great except for the issue the stuff had with our AC.
In the first room we’ve been in we didn’t have hot air in the AC then they had to transfer us to another room but it didn’t have cold air option in the AC. Temperature in the rooms was always an issue.
Overall it was pretty nice.
Sería conveniente tener la misma calidad que encontramos meses atrás. Ahora, las toallas estaban deshilachadas y percudidas, la regadera goteaba y el piso estaba lleno de sarro. No hubo cuidado para darnos toalla de manos al día siguiente y la obtuvimos hasta que la pedimos. Si la habitación se paga para dos personas porqué sólo ponen una cápsula de café?.
Creo que todo estaba mucho mejor hace algunos meses. Ojalá vuelva a estar como antes porque tiene una muy buena ubicación.
Leticia Reina
Stayed 2 nights in Aug 2023
8/10 Good
Haidee
Aug 9, 2023
Haidee
Stayed 1 night in Aug 2023
6/10 Okay
ALFONSO
Traveled with partner
Jun 20, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is starting to fall into disrepair. Windows are dirty, pool shades are ripped. Needs new paint overall. Restaurant is permanently closed. Feels understaffed.