2/10 Terrible
Anthony
Feb 26, 2025
Disliked: Staff & service
I had booked a room here for the 2nd year in a row for the CHSAA 4A State Speech & Debate tournament. Last year went well and we were pleased with our stay. However, this year Jefferson County was hit with a snowstorm that resulted in all Jeffco schools having to withdraw from the State competition and no one being able to travel to Pueblo. I cancelled my reservation as soon as I was notified we could not go. Unfortunately, the general manager would not refund my money or provide a voucher due to what she said was Marriott’s policy on cancellations. Knowing the events that occurred that necessitated my cancellation, she was still unwilling to assist so I’m out my money for the one night. I guess I’ll have to look at it as tuition paid for the lesson learned about SpringHill Suites in Pueblo, CO.
Anthony
Stayed 1 night in Feb 2025