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Hard Rock Hotel Riviera Maya - All Inclusive

4.5 star property

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Photo gallery for Hard Rock Hotel Riviera Maya - All Inclusive

2 outdoor pools
Creator video - submitted by Jet Set with Sarita
View from room
Library
Private beach, white sand, beach umbrellas, beach towels

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • All inclusive
  • Spa
  • Pet friendly
$467
includes taxes & fees
Jan 24 - Jan 25, 2026

Explore the area

View in a map
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710
  • Place, Blu Riviera Maya
    ‪4 min drive‬
  • Place, Puerto Aventuras Marina
    ‪5 min drive‬
  • Place, Dolphin Discovery
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Deluxe Gold King Room

  • Sleeps 2

Deluxe Diamond King Room

  • Sleeps 2

Deluxe Family Room

  • Sleeps 5

View all photos for Room, 1 King Bed, Partial Ocean View (Rock Royalty)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, Partial Ocean View (Rock Royalty)

  • 482 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Gold Deluxe King Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Gold Deluxe King Room

8.0 out of 10
Very good
(6 reviews)
  • 482 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Diamond)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed (Diamond)

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Gold, Pure Wellness)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Gold, Pure Wellness)

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Partial Ocean View (Rock Royalty)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Double Room, Partial Ocean View (Rock Royalty)

  • 482 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Gold)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds (Gold)

8.0 out of 10
Very good
(19 reviews)
  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Partial Ocean View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds, Partial Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 482 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

10.0 out of 10
Exceptional
(1 review)
  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Heaven, Rock Royalty)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed (Heaven, Rock Royalty)

  • 482 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Gold)

10.0 out of 10
Exceptional
(3 reviews)
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Heaven, Diamond)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Diamond)

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Heaven, Gold)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds (Heaven, Gold)

  • 482 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Terrace (Heaven, Sky)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 Bedroom, Terrace (Heaven, Sky)

  • 964 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Heaven, Rock, Platinum Rooftop)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Suite (Heaven, Rock, Platinum Rooftop)

  • 5166 sq ft
  • Ocean view
  • Sleeps 4
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Heaven, Rock)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Suite, 2 Bedrooms, Oceanfront (Heaven, Rock)

  • 2583 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 3 Double Beds

View all photos for Deluxe Room, 1 Bedroom, Terrace (Sky)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 Bedroom, Terrace (Sky)

  • 964 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Family Room

  • 964 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 3 Double Beds

View all photos for Deluxe Room, 2 Bedrooms, Terrace (Grand Sky)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Bedrooms, Terrace (Grand Sky)

  • 1928 sq ft
  • Partial ocean view
  • Sleeps 6
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock, Lounge, Personal Assistant)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Suite, 2 Bedrooms, Oceanfront (Rock, Lounge, Personal Assistant)

  • 5166 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock, Personal Assistant)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Suite, 2 Bedrooms, Oceanfront (Rock, Personal Assistant)

  • 2583 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven - Swim Up)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven - Swim Up)

10.0 out of 10
Exceptional
(2 reviews)
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Heaven)

Separate tub and shower, jetted tub, rainfall showerhead

Deluxe Room, 2 Double Beds (Heaven)

  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven)

Deluxe Room, 1 King Bed (Heaven) | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Two Double Room with Partial Ocean View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Two Double Room with Partial Ocean View

  • Sleeps 3

Suite, 2 Bedrooms, Oceanfront (Rock, Personal Assistant)

  • Sleeps 6

Suite, 2 Bedrooms, Oceanfront (Rock, Lounge, Personal Assistant)

  • Sleeps 6

Deluxe Gold-Double Beds

  • Sleeps 3

Room, 1 King Bed (Heaven, Rock Royalty)

  • Sleeps 2

Room, 1 King Bed, Partial Ocean View (Rock Royalty)

  • Sleeps 2

Deluxe Room, 1 King Bed (Heaven-Swim up)

  • Sleeps 2

Suite (Heaven, Rock, Platinum Rooftop)

  • Sleeps 6

Double Room, Partial Ocean View (Rock Royalty)

  • Sleeps 3

Deluxe Room, 1 Bedroom, Terrace (Heaven, Sky)

  • Sleeps 2

Diamond King Room

  • Sleeps 2

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About this property

Hard Rock Hotel Riviera Maya - All Inclusive

4.5-star Puerto Aventuras property close to Puerto Aventuras Marina
Catch some rays on Hard Rock Hotel Riviera Maya - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

A private beach and 2 outdoor tennis courts are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Rock Spa® has 50 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Hard Rock Hotel Riviera Maya - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 9 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 7 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Onsite self parking and valet parking are complimentary.

Hard Rock Hotel Riviera Maya - All Inclusive has designated areas for smoking.

The Market - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Climbing wall
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 coffee shops/cafes
  • 7 bars/lounges
  • 9 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Frida
  • Pizzeto
  • The Market
  • Zen

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Pro golf lessons
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Volleyball
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Mini golf
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (87,823 square feet of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Terrace

Full-service spa

  • 50 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 3 floors
  • 9 buildings
  • Banquet hall
  • Built in 2013
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Welcoming dogs and cats only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 68 per person (roundtrip)
  • Pet fee: USD 150 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 008-007-000402/2025

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision

Property is also known as

All Inclusive Hard Rock Hotel Riviera Maya
Hard Rock Hotel All Inclusive Riviera Maya
Hard Rock Hotel Maya
Hard Rock Hotel Maya Riviera
Hard Rock Hotel Riviera
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
Hard Rock Riviera Maya
Hard Rock Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
Hard Rock Hotel Riviera Maya Solidaridad
Hard Rock Riviera Maya Inclus
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

Hard Rock Hotel Riviera Maya - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 465 out of 1003 reviews
Rating 8 - Good. 230 out of 1003 reviews
Rating 6 - Okay. 127 out of 1003 reviews
Rating 4 - Poor. 95 out of 1003 reviews
Rating 2 - Terrible. 86 out of 1003 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Estevan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great place. Good food. A bit outdated but they seem to be working on that.
Stayed 3 nights in Sep 2025

10/10 Excellent

Masumi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most enjoyable stay. Ivan was absolutely OUTSTANDING! He truly helped make our vacation unforgettable!
Stayed 2 nights in Aug 2025

4/10 Poor

Gurpreet Singh

Disliked: Cleanliness, amenities, property conditions & facilities
Room wasn’t cleaned even the switched room had blood stains on the sheet. Service was very average and food was okay
Stayed 3 nights in Sep 2025

8/10 Good

Mario

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El staff muy amable, solo mejoraria las ofertas ya que los creditos que se dan no se pueden gastar en todas las actividades.
Stayed 1 night in Sep 2025

10/10 Excellent

Yolanda

Traveled with family
Liked: Amenities
Clean room and the secustomer service
Stayed 4 nights in Aug 2025

6/10 Okay

Mayra Guadalupe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel es bueno pero esta en mantenimiento y la habitación tenia humedad eso hizo un poco desagradable la estancia el resto todo bien
Stayed 2 nights in Sep 2025

10/10 Excellent

Robert

Stayed 14 nights in Aug 2025

8/10 Good

Helena

Stayed 2 nights in Jul 2025

8/10 Good

John, Highland Lakes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fighting in the hallways late at night. Air conditioning could not get under 73 degrees. We had no hot water one day. Very very small red bugs in our room. The food at some of the restaurants was just passible. Some restaurants were very good. The staff was very excellent.
Stayed 6 nights in Aug 2025

8/10 Good

Rigo Ariel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation is definitely the biggest one, great service, friendly staff.
Stayed 5 nights in Aug 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star
Stayed 5 nights in Aug 2025

4/10 Poor

Albert

Traveled with family and small children, Traveled with group
Liked: Staff & service
Food was horrible except for the French restaurant. Liquor was watered down. Most rooms had broken bathroom and closet doors and Bed sheets were stained. Ugh, I could go on and on!
Stayed 6 nights in Aug 2025

10/10 Excellent

luigi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Christian, macungie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Aug 2025

8/10 Good

jose

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had good night show and pool entertainment for the entire family.
Stayed 5 nights in Aug 2025

6/10 Okay

LEON

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Aug 2025

10/10 Excellent

Johndrett Diaz

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Unique customer service. Didn't like the food at "The Market" buffet that much.
Stayed 7 nights in Aug 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional

We have been to this property three times before and we had an amazing time. they have upgraded some of the restaurants and they are even better than before. their shows were also upgraded the activities; the whole experience was extremely good.
Stayed 3 nights in Jul 2025

10/10 Excellent

Daniel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Aug 2025

8/10 Good

GONZALO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
solamente no tuvieron cuidado en los baños de los lobbys no limpiaban seguido
Stayed 3 nights in Aug 2025

10/10 Excellent

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una gran felicitacion al Equipo del restaurante Italiano Ciao, la energia, la simpatia de sus trabajadores, el sentido de pertenecia y amabilida excelente, su Chef Agustin un gran conocedor de las tecnicas de cocina, Sabor, olor, presentacion y el gran manejo de los tiempos...Les envio un cordial saludo...y un monton de agradecimientos...Gracias
Stayed 6 nights in Jul 2025

10/10 Excellent

ROBERTO COSTA DE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful installations, settings and service! Ideal for family reunions with all children - comfort, good food and activities for everyone, at times in group or at times alone.
Stayed 7 nights in Jul 2025

6/10 Okay

Katie

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
Stayed 4 nights in Jul 2025

2/10 Terrible

gustavo

Stayed 4 nights in Jul 2025

2/10 Terrible

Deidre

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025