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Puerto Aventuras Vacation Packages

Nice

Overall, we had a good stay at Hotel Kanan, and our room was absolutely amazing. However, the hotel itself felt a bit neglected and could definitely use some maintenance and extra attention. I understand that tourism may be slower right now, but I actually think this is the perfect opportunity to take care of the property and make improvements. One of our biggest disappointments was the beach. I completely understand that sargassum is a natural issue and difficult to control. However, there is a difference between dealing with seaweed and simply not maintaining the beach. We noticed trash sitting in the same spots for several days, and while neighboring hotels were actively cleaning up the seaweed and keeping their beaches tidy, here it seemed to be simply ignored or worked around. Breakfast was another disappointment. The options were underwhelming, and the food was quite bland and lacked flavor. It's a shame because the hotel has so much potential, and our room was truly wonderful. With better maintenance, more attention to cleanliness, and improvements to the breakfast, this could be a fantastic place to stay.

Best experience ever!

Great AI Hotel and lovely staff. In case you dont know, its a cashless resort.

Amazing experience

After we arrived, we noticed that there was a conference group book the same time of our stay. This caused issues with finding places to eat dinner each night we were there. Our stay was for 7 days. The conference took over multiple restaurants, booking them completely. Leaving us with the same lunch/dinner options quite a few times. The buffet was only open for breakfast and lunch. Pool areas were closed for private parties. The sports bar was so loud with them in it, you couldn't hear the party games the staff had set up for the guest. They choose the conference group over the rest of the customers. The line at the front desk for complaint about these issue was ongoing. options