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Hotel Silberstein

3.5 star property

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Photo gallery for Hotel Silberstein

Outdoor pool, open 8:00 AM to 6:30 PM, pool umbrellas, sun loungers
Down comforters, pillowtop beds, in-room safe, desk
Outdoor pool, open 8:00 AM to 6:30 PM, pool umbrellas, sun loungers
Exterior
Bar (on property)

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • Laundry
  • Air conditioning
  • Housekeeping

Explore the area

Map
Ave Charles Darwin & Seymour, Puerto Ayora, Galapagos, 00000
  • Charles Darwin Research Station
    ‪9 min walk‬
  • Playa de los Alemanes
    ‪10 min walk‬
  • Malecon
    ‪10 min walk‬
  • Isla Baltra (GPS-Seymour)
    ‪81 min drive‬

Room options

View all photos for Classic Double Room

Down comforters, pillowtop beds, in-room safe, desk

Classic Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Twin Room

Down comforters, pillowtop beds, in-room safe, desk

Classic Twin Room

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Premium Double Room

Down comforters, pillowtop beds, in-room safe, desk

Premium Double Room

  • Sleeps 3
  • 1 King Bed

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  • Restaurant
  • Air conditioning
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4.4 out of 5, Excellent, (108)
The price is $243
per night
$268 total
includes taxes & fees
Mar 24 - Mar 25
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About this property

Hotel Silberstein

3.5-star Puerto Ayora hotel steps from Galápagos National Park
This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and laundry facilities.
Hotel Silberstein offers 21 air-conditioned accommodations with complimentary toiletries and ceiling fans. Pillowtop beds feature down comforters. Business-friendly amenities include desks and safes. Bathrooms include showers with rainfall showerheads. Housekeeping is offered daily and hair dryers can be requested.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers an outdoor pool, a library, and a terrace. For a surcharge, an airport shuttle (available on request) is offered to guests.

Hotel Silberstein is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.
Hotel Silberstein has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) on request

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • On the bay
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • No elevator
  • Tile flooring in room

More

  • 2 buildings
  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in time starts at noon

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - 10:30 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 73.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 40 per person (one way)
  • Rollaway bed fee: USD 73.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 6:30 PM

Property is also known as

Hotel Silberstein
Hotel Silberstein Puerto Ayora
Silberstein Hotel
Silberstein Puerto Ayora
Galextur Hotel Puerto Ayora
Hotel Silberstein Galapagos Islands/Puerto Ayora, Santa Cruz
Hotel Silberstein Galapagos Islands/Puerto Ayora
Hotel Silberstein Hotel
Hotel Silberstein Puerto Ayora
Hotel Silberstein Hotel Puerto Ayora

Hotel Silberstein Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 15 reviews
Rating 8 - Good. 5 out of 15 reviews
Rating 6 - Okay. 2 out of 15 reviews
Rating 4 - Poor. 2 out of 15 reviews
Rating 2 - Terrible. 2 out of 15 reviews

7.6/10

Cleanliness

7.0/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, great staff
The location is absolutely perfect. Close walking to everything, restaurants, fish market, Charles Darwin centre, and harbour. Qiuet. the staff were more than helpful.

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2016 galapagos
Very nice hotel for the money close to everything. Walking distance.

8/10 Good

Traolach

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Dawn, Minneapolis, MN USA

Not impressed
Our room and the bathroom were both on the small side. The air conditioning was very hard to regulate, basically one temperature and fan speed. It was too cold with it on and too hot with it off. While the pool area was nice, we sure wish there would have been lounge chairs. Mainly tables and chairs, plus three half loungers. I expected more for the money so was disappointed with what we got.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Spur of the moment surprise!
My husband surprised me with a trip to Ecuador for my birthday. He booked the flights and accommodations 3 days before we left and we were pleased with our accommodations and the location of Hotel Silberstein!

8/10 Good

patricia, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly but rusticAppropriate for Gallapagos
Friendly and clean Staff tried hard to make as good as possible

6/10 Okay

Nicholas, Brewster

Liked: Cleanliness, property conditions & facilities
Expected more for the price
This hotel is quaint & cute, but overpriced for what it offers. The room we were given was very nice, but it had frustrating drawbacks. The bathroom sink water was not potable (a little creepy), so a spigoted water container was provided by the sink. Toilet paper was not to be put into the toilet, but into the trash (yuch!). The pool was a bit cold & not heated. A refrigerator was not provided, nor was there an ice bucket or ice machine. But, by far, our biggest disappointment was the internet service, advertised as free high speed wifi, including in the rooms. In the public areas, the wifi sign-in was touchy & often failed, internet service was very slow & patchy, and, our biggest complaint, the wifi did not work at all in our third floor (walk-up) room, and we were finally told, the second day, that it never worked on that level. To use the weak internet there was, you had to sit in a hot & humid first-floor lounge. After a five-day cruise without internet, this additional two nights of poor/no service was extremely annoying, as we had business matters which needed attention. At $191 a night plus tax (coming to $233 a night with their steep taxes), this hotel disappointed us. I had wanted to change hotels a few days prior to our stay in Puerto Ayora, but this hotel gives no refund unless you cancel over a month in advance, unlike most others on hotels.com, which you can usually cancel only 1-2 days in advance.

8/10 Good

Katie , San Diego, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in Puerto Ayora
We had a lovely stay at Hotel Silberstein. The AC was lovely in the room, the WiFi only worked in the lounge area (they said it worked in the room, but it didn't) and they tried to charge us $300 USD a night, thankfully I had the printed Expedia confirmation for $198/night and they honored that. The location is walking distance to the Charles Darwin Research Facility and about a 15 minute walk to the harbor. I'd stay here again.

10/10 Excellent

Jessica, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do it. You'll thank me.
WONDERFUL place. Highly recommend. And I thought it was perfect until I met the new chef they just hired for the hotel restaurant...who took it to a whole other level! Best meals I had during my entire Galapagos stay (I love good food!). And they breakfast buffet is perfect. Tons of choices, eggs the way you want them, fresh juice...and all in an air conditioned room. The hotel staff were great, helping with any and every question. And super personable. Rooms are very nice, and the pool hits the spot as a quick refresher after a long day trip. Bring some bug spray for when the sun goes down!

2/10 Terrible

Omar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendaciones
Realmente no recomiendo este hotel , la relación precio servicio es malo , mi novia se accidentó en sus instalaciones y nunca hicieron nada por ayudarnos, no entiendo cómo ustedes pueden tener en su lista hoteles de este tipo
Stayed 4 nights in Sep 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limpieza de las habitaciones
Estaba en el hotel por dos noches. Segundo día, no vaciar el cubo de la basura aunque el cubo de la basura estaba lleno y no cambiar las toallas aunque las toallas estaba usadas, hubo dos problemas. Tambien pensé que el piso estaba sucio. Luego fue difícil conseguir algunos de hielo. Así que no quiro recomendar este hotel a una amiga.
Stayed 2 nights in Jun 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NUNCA MAS VOLVERE
PESSIMO HOTEL PERSONAL DE RECEPTION DEPRIMENTE

4/10 Poor

Federico, Buenos Aires

Liked: Cleanliness, room comfort
Disliked: Staff & service
Ubicacion, pero personal desatento
La ubicacion es muy buena. La habitacion es comoda y la limpieza muy buena. Conexion a wifi muy buena. Pero siendo un hotel lindo, los servicios adicionales estan totalmente fuera de precio. Caminando 2 calles, se pueden encontrar las mismas cosas a mitad de precio. Entonces no se puede disfrutar de las instalaciones del hotel consumiendo sus servicios (cena, tragos, contratar excursiones, etc). Por ejemplo, una excursion a Isla Santa Fe que se pagaba 90 usd por persona en el local de enfrente, en el hotel la vendian a 180 por persona. Y asi con el resto de las cosas. Una pena. Ademas, nunca nos enviaron la factura de nuestra estancia y nos perjudicaron economicamente.

10/10 Excellent

Lismel, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visita a Puerto Ayora, Galapagos
Excelente servicio

8/10 Good

Алексей, Москва

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Неплохой отель в городе Пуэрто Аора. Мне сегодня 29, я получил лицензию на дайвинг сегодня в дайвинг-центре при отеле!! Все здорово, рекомендую. Из неудобств отмечу развеичто маленькую площадь номера. Спасибо