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Miramar Hotel

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January 2025

Photo gallery for Miramar Hotel

Building design
Exterior detail
Beach/ocean view
Property grounds
Reception

Reviews

6.2 out of 10

Popular amenities

  • All inclusive
    All inclusive
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Hot Tub
    Hot Tub
  • Housekeeping
    Housekeeping
  • Pool
    Pool

Explore the area

Map
Carretera del Taoro, 23, Puerto de la Cruz, Tenerife, 38400
  • Risco Belle Aquatic Gardens
    3 min walk
  • Taoro Park
    4 min walk
  • Martianez Shopping Centre
    9 min walk
  • Tenerife (TFS-Tenerife South)
    79 min drive

Room options

View all photos for Single Room

Single Room | Desk, bed sheets

Single Room

  • 279 sq ft
  • Sleeps 1
  • 1 Double Bed and 2 Twin Beds

View all photos for Triple Room

Desk, bed sheets

Triple Room

  • 322 sq ft
  • Mountain view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Room

Desk, bed sheets

Family Room

  • 322 sq ft
  • Sleeps 4
  • 3 Twin Beds

View all photos for Double Room

Desk, bed sheets

Double Room

  • 279 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Exterior

Apartamentos Be Smart Florida Plaza

Pool
Kitchen
Free WiFi
Laundry
3.6 out of 5, Good, (345)
The price is $56
per night
$60 total
includes taxes & fees
Dec 7 - Dec 8
Apartamentos Be Smart Florida Plaza

About this property

Miramar Hotel

Puerto de la Cruz hotel walkable to Taoro Park
This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a sauna, and a rooftop terrace are onsite.
Miramar Hotel offers 140 accommodations. Rooms open to balconies. Televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and bidets. Business-friendly amenities include desks along with free local calls (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Some rates at Miramar Hotel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to an outdoor pool, Miramar Hotel provides a spa tub and a sauna. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

This business-friendly hotel also offers a rooftop terrace, a library, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis.

Miramar Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:30 AM.
Onsite venue - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Onsite venue #2 - This bar is located by the pool.

All inclusive details

All-inclusive room rates at Miramar Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals and snacks included

Languages

English, German, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 9:30 AM for a fee: EUR 2 to 10 for adults and EUR 2 to 5 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Billiards/pool table
  • Library
  • Outdoor pool
  • Sauna
  • Spa tub
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station
  • Conference center
  • Meeting room

Outdoors

  • Garden
  • In a regional park
  • Picnic area
  • Rooftop terrace

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Desk
  • Free local calls
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 10

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 2 to 10 for adults, and EUR 2 to 5 for children
  • Late check-out fee: EUR 10 (subject to availability)
  • In-room safe fee: EUR 2.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Miramar Puerto de la Cruz
Miramar Puerto de la Cruz
Elegance Miramar Hotel Puerto de la Cruz
Elegance Miramar Hotel
Elegance Miramar Puerto de la Cruz
Elegance Miramar
Miramar Hotel Hotel
Elegance Miramar Hotel
Miramar Hotel Puerto de la Cruz
Miramar Hotel Hotel Puerto de la Cruz

Miramar Hotel Reviews

Reviews

6.2
Rating 10 - Excellent. 13 out of 139 reviews" "
Rating 8 - Good. 39 out of 139 reviews" "
Rating 6 - Okay. 44 out of 139 reviews" "
Rating 4 - Poor. 23 out of 139 reviews" "
Rating 2 - Terrible. 20 out of 139 reviews" "

6.8/10

Cleanliness

6.2/10

Staff & service

4.4/10

Amenities

5.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Stayed 10 nights in Feb 2020

2/10 Terrible

Fionnuala

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid Avoid Avoid!!!!!!
Avoid Avoid Avoid!!! Please listen to reviews! If you can live on toast in the morning and just chips at night then good luck to you as you have 0 section and never any Spanish food. Also unless you are all inclusive you cannot get any drinks at all including alcohol also if you want water for you room or heading out for day you have to pay. Decor extremely dated and rooms have carpet 0 heating or air con.
Stayed 5 nights in Dec 2019

8/10 Good

Arturo

Liked: Cleanliness, staff & service
Ok
Is my 2nd time there. For th low price, is good.. But th walls have literally no insulation so can hear neighbohrs very well, th lifts are old, th breakfast is simple but Ok, but th coffee is not good from those machines.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Worst hotel I have ever been to. There is even an additional charge for TV remote control.
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The room was cleaned every day and the view was amazing from our balcony. The food was ok, but not always hot. There were no snacks throughout the day, only main meals in the restaurant. The staff were the most miserable and unhelpful staff I have ever come across in all the years that I have travelled. They were rude and complained about anyone being loud or enjoying themselves.
Stayed 7 nights in Nov 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay here again
A very pleasant stay, the lady at the check in desk specially was very helpful. Would definitely stay here again. Puerto de la Cruz is beautiful, much better than the South of the island, totally different vibe.
Stayed 1 night in Sep 2019

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort
Hotel with a miramar
This was our 2nd stay at the Elegance Miramar as we liked its position on a ridge, overlooking the town and sea on one side with views of Mount Teide on the other (clouds permitting!). There are quite a few steps to get down to the town and it seems a lot more back up to the hotel ! Expect faded elegance in a lovely setting however, everything is clean and the staff friendly and helpful.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in reasonably priced hotel
Excellent stay in reasonably priced hotel. Both buffet breakfasts and dinner had very good choice and good food. Rooms were clean and staff were friendly and helpful. Would thoroughly recommend.

2/10 Terrible

Barry, Swansea United Kingdom

Disliked: Staff & service, property conditions & facilities
Poor trained and lethargic staff and general attit
I went to Tenerife to visit a female friend who currently resides on the island and chose this hotel at her recommendation. On Friday the 6th she visited me at the hotel and whilst sat by the pool we were approached by a junior member of staff, i.e. the pool attendant, who IN FULL PUBLIC VIEW AND EARSHOT OF OTHER GUESTS instructed my girlfriend to the leave the hotel immediately as she wasn't a registered guest!!. You can imagine her humiliation and my annoyance to be treated in this unprofessional manner. I immediately went to the reception and registered my dissatisfaction at being treated in such an inconsiderate fashion and was even more annoyed with the duty managers lack of empathy to the occurrence. She informed me it was the hotel policy not to allow non residents on the premises, however made no apology in regard to the the manner in which we were informed of this at the poolside. No such rule to this effect is promulgated anywhere in the hotel rules to inform guests of this restriction, a fact I pointed out to her to no avail. Accordingly I felt no other course of action having been treated in such a disrespectful way other than to leave the hotel immediately and book a room elsewhere which I duly did and spent the remainder of my holiday at the Masaru Hotel. I would expect nothing less than a full apology for the dreadful way we were treated at the Miramar Excellence and a refund of my wasted expenditure.
Stayed 7 nights in Oct 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Not the Hilton hotel that's for sure
No issues with reception or restaurant staff they were polite and accommodating however....there are 2 very unfriendly pool bar and indoor bar members of staff who's dour nature was cause of complaint for every guest. Please put these 2 on a customer service course asap. The decor is dated but clean, walls are paper thing so don't expect any sleep until the early hours of the morning. Food buffet was well presented and a good selection of choice for every meal,
Stayed 7 nights in Sep 2017

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Ok hotel
The hotel was ok but the staff were un welcoming miserable attitude was terrible and that was to all the holiday makers who were all complaining I was there with my partner and my 3 year old son when I went to get drinks I could only have 2 at one time but there was 3 of us
Stayed 2 nights in Jun 2017

2/10 Terrible

c

Disliked: Staff & service, property conditions & facilities, room comfort
Shocking false advertisement
This is by far the worse hotel I've stayed in by far, false advertisement would not recommend this place to my worse enemy.

6/10 Okay

Gabriele, London

Liked: Cleanliness
Nice hotel with a good location
The staff wasn't really friendly, receptionists couldn't speak in English properly(was hard to understand and make a conversation, plus they were making mistakes), didn't gave any map or basic information about the hotel( where is swimming pool, which activities do they have and etc.). About the room, the room was big with the nice terrace of the ocean view. I didn't like that in the whole room they had just one socket to charge my phone or laptop ( the funniest part that the socket was in the bathroom). I did like the buffet tho, nice food and the waiters were really positive and friendly. About the location, I do not recommend to book this hotel for the old people with health problem( just if u want to take a taxi to the hotel), so many stairs hahahhahaha, but area is nice and clean. By walk 20-25min to the beach and on the way you will find a lot of restaurants and shops so that's is nice as well! I cant complain about the quality of the hotel, cos I booked 3nights and paid £60 in total. So I can say that is amazing! I had nice experience anyway, thank you!

8/10 Good

Robert, Croydon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful location
The room and the communal areas were clean and fresh. The service at reception was quick, and the staff were effective and courteous. The breakfast was plentiful and the variety of food on offer was good. The lounges were well furnished, comfortable and quiet. The grounds were well looked after and pleasant. The hotel is situated a five-ten minute walk from the centre, mostly down steps through pleasant gardens. This makes it quiet, with good views. It would, however, not suit people with mobility problems.

8/10 Good

Matthew, London

Relaxed hotel in a relaxed town.
Very pleasant, relaxed but short stay. The hotel (and really the whole town) seem to be stuck in the 1960's, and there were many elderly people there; it would be difficult to get bored in the town but if that happens then there is enough to see and do throughout the rest of the island, and all only about an hour or so away. Already wishing I was back there!

6/10 Okay

John, Perth, Scotland

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not suitable for guests with limited mobility
The lifts (the size of a shower cubicle) stop at a different level each time. After I had injured my back falling out of a lift, the Management (totally absent weekend and Fiesta day) declined to pay for my doctor, nurse visits and hired buggy, even though I asked for no compensation for the prospect of 4-6 weeks of pain. The overcrowded car park has no designated Disabled parking space. That apart, it's a pleasant hotel with a lovely garden and pool, overlooking parkland. For the price paid, the buffet is good. Watch your step in the lift!!

2/10 Terrible

Claudia, Cirmingham

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORSE HOLIDAY
My stay at the Elegant Miramar Hotel was an exhausting endurance test of human effort. Base om the information online which states that this is an all inclusive resort but the managerial team fail to clarified that this only included bed and the food. Which i must say its the worse ever.., the entire experience takes me back to Boarding School, the meals remain the same throughout my stay. The advert promise a free bus ride to the town center which never happen, the room smells,there is no kettles at this facilitate, the Jacuzzi and sauna was broken throughout we didn't get to use it the pool was extremely cold, the TV broken and all the challenge are in Spanish, the dinning area flooded during my stay which made it impossible for guest to use that area properly , the bar closes at 11 pm.

8/10 Good

Luci, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
old fashioned but clean
The hotel is bit old fashioned but very clean. Food very good with plenty of selection to please everyone. Fresh fruit and veg every day. It's a bit of a walk from the beach and the shops (over 200 steps) but it's only 10 min walk. There's a bus that runs quite often if you feel lazy to walk. It's worth renting a car for a day, you can see half the island

2/10 Terrible

Jenny, England, UK

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Surly staff and dire food. Give this one a miss
We choose this hotel as it says it has a car park. The car park is TINY with only 10 spaces that are difficult to fit into. The spaces are not marked and it seems that people just park as best as they can. We arrived to find the car park full but did manage to get a space on the other days. At no point did reception ask for our car details so we assume that anyone can park there. Checking In took an age. Reception took a long time to find a record of our booking and then insisted on keeping our passports for two hours. We found all the staff to be surly and unresponsive. They take no pride in running a hotel and never smile. Drinks at dinner were almost thrown at us. The food was dire. We were not expecting amazing cooking but they couldn't even get breakfast right. The tea and coffee was unpalatable. The cooked breakfast items looked unrecognisable. I tried the Cornflakes but these were stale. The croissants were the safest bet but these were burnt on one morning. The juice was watered down to such an extent that it tasted worst than cheap squash. We tried dinner once. The food was only just warm. The dining area is reasonable but the staff seem to go out of their way to make dining an unpleasant experience. We had a fantastic time in Tenerife but I wouldn't recommend Hotel Miramar. Puerto de la Cruz was our final stop and I wouldn't recommend it either. My favourite places were Masca, Anaga Mountains, Los Gigantes and Mount Teide.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Inexpensive Base
We were very pleased with our stay and it was an excellent place to be for peace and quiet. The hotel is rather faded but very spacious. We enjoyed the walk through the gardens down to the seafront even though there were lots of steps. There was also a pathway to walk down more gently. We were so glad not to be in town itself. Breakfast was fine, nothing about the place very fancy, but more than adequate. There is now access to wifi.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Really good quality for the price.
Really good quality for the price. There is a free minigolf and ping pong. But the TV and the safe are extra. There is a free bus driving from the hotel directly to the beach.

6/10 Okay

Georgina, Brighton, England

Liked: Cleanliness, room comfort
Hotel on a hill
The map location is deceptive not showing the hotel is half way up a steep hill. However, the setting is very pleasant surrounded by lovely gardens and because of its high position, as the hotel name suggests, has beautiful views. The hotel itself afforded good clean accommodation. The staff at reception helpful and professional but not particularly friendly. A smile doesn't cost anything and goes a long way to making the customer feel welcome. The breakfast and evening meal were buffet and had a good selection of well cooked food. Could have done with a bigger selection of vegetables but the fresh salad selection more than made up for this. The clientel appeared to be 90% over 60s. This could just be due to the time of year. Discovered that a number of guests (retired) seemed to be on a multi-week arrangement for the Winter months. Hence the entertainment was older ballroom type dance tunes. Use of the computer on a coin operated basis but more expensive that I have experienced in other hotels on the island. The swimming pool was very nice and well maintained, as were the crazy golf, tennis courts etc. Would think twice about going back again as have stayed in other hotels in the town in better locations and better value for money. However, would not discount staying there again if prefered hotels were fully booked.

6/10 Okay

Frankie, London, UK

Miramar-Feb 2012
The hotel is situated in the Taoro parque area, which is very quiet, with little traffic and surrounded with tropical vegetation, near a large park. There are luxury four-star hotels nearby. The standard of rooms at the Miramar varies widely, from superb to very basic; it is essential to arrive early enough in the day in order to avoid getting the worst rooms. The evening meal, consisting entirely of a hot and cold buffet offers limited choice. There is a choice of hot and cold breakfast and fresh fruit, but again choice is limited. However, several guests seem to returning year after year, probably due to the very reasonable prices.