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Hotel Puerto Palace

4.0 star property

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Photo gallery for Hotel Puerto Palace

2 outdoor pools, pool umbrellas, sun loungers
Exterior
TV
Front of property - evening/night
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub
  • Breakfast included
  • Spa
  • Pool
  • Gym

Explore the area

Map
c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400
  • Taoro Park
    ‪7 min walk‬
  • Plaza del Charco
    ‪14 min walk‬
  • Loro Park
    ‪3 min drive‬
  • Santa Cruz de Tenerife (TFN-Tenerife North)
    ‪29 min drive‬

Room options

View all photos for Standard Single Room

Down comforters, minibar, desk, blackout drapes

Standard Single Room

  • 215 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Triple Room

Down comforters, minibar, desk, blackout drapes

Standard Triple Room

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds

View all photos for Economy Triple Room

Down comforters, minibar, desk, blackout drapes

Economy Triple Room

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

Down comforters, minibar, desk, blackout drapes

Standard Double Room

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Economy Double Room (2 adults + 1 child)

Down comforters, minibar, desk, blackout drapes

Economy Double Room (2 adults + 1 child)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room (2 adults, 2 children)

Down comforters, minibar, desk, blackout drapes

Family Room (2 adults, 2 children)

  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Family Room (3 adults and 1 child)

Down comforters, minibar, desk, blackout drapes

Family Room (3 adults and 1 child)

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Double Room Single Use

Down comforters, minibar, desk, blackout drapes

Double Room Single Use

  • 344 sq ft
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Single Room, Sea View

Down comforters, minibar, desk, blackout drapes

Standard Single Room, Sea View

  • Sea view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Single Room, Pool View

Down comforters, minibar, desk, blackout drapes

Standard Single Room, Pool View

  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room Single Use, Pool View

Down comforters, minibar, desk, blackout drapes

Double Room Single Use, Pool View

  • 344 sq ft
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Economy Double Room

Down comforters, minibar, desk, blackout drapes

Economy Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Single Use, Sea View

Down comforters, minibar, desk, blackout drapes

Double Room Single Use, Sea View

  • 344 sq ft
  • Sleeps 1
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Family Room (3 adults)

Down comforters, minibar, desk, blackout drapes

Family Room (3 adults)

  • Sleeps 3
  • 1 King Bed and 2 Large Twin Beds

View all photos for Double Room, Pool View

Down comforters, minibar, desk, blackout drapes

Double Room, Pool View

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Double Room, Sea View

Down comforters, minibar, desk, blackout drapes

Double Room, Sea View

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Triple Room, Sea View

Down comforters, minibar, desk, blackout drapes

Triple Room, Sea View

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed and 2 Large Twin Beds OR 3 Large Twin Beds

View all photos for Triple Room, Pool View

Down comforters, minibar, desk, blackout drapes

Triple Room, Pool View

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds

View all photos for Double Room, Pool View (2 adults and 1 child)

Down comforters, minibar, desk, blackout drapes

Double Room, Pool View (2 adults and 1 child)

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Sea View (2 adults and 1 child)

Down comforters, minibar, desk, blackout drapes

Double Room, Sea View (2 adults and 1 child)

  • 344 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Standard Room (2 adults and 1 child)

Down comforters, minibar, desk, blackout drapes

Standard Room (2 adults and 1 child)

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Family Room (4 adults)

Down comforters, minibar, desk, blackout drapes

Family Room (4 adults)

  • Sleeps 4
  • 1 Queen Bed and 2 Large Twin Beds

Similar properties

2 outdoor pools, pool umbrellas, sun loungers

Hotel Las Aguilas Tenerife, Affiliated by Melia

  • Pool
  • Breakfast included
  • All inclusive
  • Kids pool
4.3 out of 5, Excellent, (134)
The price is $124
per night
$133 total
includes taxes & fees
Apr 2 - Apr 3
Hotel Las Aguilas Tenerife, Affiliated by Melia

About this property

Hotel Puerto Palace

4-star Puerto de la Cruz hotel close to Plaza del Charco
This smoke-free hotel features 2 outdoor pools, a restaurant, and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Hotel Puerto Palace offers 314 air-conditioned accommodations with minibars and hair dryers. Rooms open to balconies or patios. Beds feature down comforters. This Puerto de la Cruz hotel provides complimentary wireless Internet access.

Bathrooms include shower/tub combinations with rainfall showerheads, bidets, and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and manicures and pedicures.
Hotel Puerto Palace features 2 outdoor swimming pools and 2 hot tubs along with an outdoor tennis court, a sauna, and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. Event facilities measuring 6458 square feet (600 square meters) include conference space. This family-friendly hotel also offers a children's pool, spa services, and a library. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Puerto Palace is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.
Hotel Puerto Palace has a restaurant on site.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Arcade/game room
  • Basketball
  • Children's pool
  • Fitness classes
  • Gym
  • Library
  • Mini golf
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • TV in common areas
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,458 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per day

Property payment types

Important information

Optional extras

  • In-room safe fee: EUR 2.50 per day
  • Rollaway bed fee: EUR 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Palace Hotel Puerto
Puerto Palace
Hotel Puerto Palace Tenerife/Puerto De La Cruz
Puerto Palace De La Cruz
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Puerto de la Cruz
Puerto de la Cruz Puerto Palace Hotel
Hotel Puerto Palace
Puerto Puerto De La Cruz
Puerto Palace
Hotel Puerto Palace Hotel
Hotel Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Hotel Puerto de la Cruz

Hotel Puerto Palace Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 180 out of 445 reviews
Rating 8 - Good. 187 out of 445 reviews
Rating 6 - Okay. 52 out of 445 reviews
Rating 4 - Poor. 19 out of 445 reviews
Rating 2 - Terrible. 7 out of 445 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mihai

Liked: Cleanliness, staff & service, property conditions & facilities
All is beautiful!
Stayed 3 nights in Nov 2024

6/10 Okay

Jane

Liked: Cleanliness, room comfort
Disliked: Staff & service
Dated hotel on outskirts of town.
The hotel is a bit dated and old fashioned and its clientele seem to largely be bus tours and package tourists. It is out of the central town area, up a hill, but it is an easy 25 minute walk down and there are buses to come up the hill from part of town. The swimming pool area is lovely and well maintained and the main attraction to the property. They allow smoking on balconies, encouraged by ashtrays on the balcony tables. This meant it was unpleasant to sit on the balcony or have my door open for fresh air. The staff were not friendly and can best be described as bored indifference, both the front desk and restaurant. I don’t think I saw one of them crack a smile let alone welcome a guest. The cleaning and bar staff were friendly as usual.
Stayed 2 nights in Nov 2024

10/10 Excellent

Allison jane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and polite, nothing was too much trouble. Hotel and food excellent. Definitely going back
Stayed 10 nights in Sep 2024

10/10 Excellent

Anett

Stayed 10 nights in Jul 2024

10/10 Excellent

Augustina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment
Stayed 4 nights in Jun 2024

10/10 Excellent

Sigrún

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Stayed 3 nights in Jun 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with a wonderful area inside!
Pros: Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed. Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well. Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top. The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free. Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel. Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice. We were in January, so I cannot evaluate air conditioning. Cons: They don't propose draft beer during the dinner. The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming. It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel.
Stayed 9 nights in Jan 2024

10/10 Excellent

Feruz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No so bad at all.
Overall good . The place was in a good condition. All staff was very nice and friendly. You need to be in a good physical condition if you want to go outside he hotel to visit the beaches and the rest of Puerto de la Cruze as i was very elevated. The place was at our stay completely invaded by German retired couples. We had he half board and he buffé was no bad but could have been a bit better. Many of the dishes should needed a bit more of seasoning. The pools was said to be heated during winter time, his I doubt except from the 2 whirlpools.
Stayed 9 nights in Dec 2023

10/10 Excellent

Emmanuel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!
Stayed 3 nights in Dec 2023

8/10 Good

Yevgeny

Stayed 9 nights in Dec 2023

10/10 Excellent

Johannes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Xiaoyi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, kids friendly
Stayed 12 nights in Aug 2023

8/10 Good

Noemi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Jane

Stayed 1 night in May 2023

10/10 Excellent

John

Stayed 2 nights in Apr 2023

10/10 Excellent

Brendon

Stayed 1 night in Feb 2023

10/10 Excellent

jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ac control button is limited to four settings and the top setting is just ok.

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Oct 2022

10/10 Excellent

Sebastián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, looking forward to coming back.
The Hotel has anything you may need in terms of facilities. The staff is just amazing so highly recommended.
Stayed 8 nights in Oct 2022

6/10 Okay

Alberto

Stayed 8 nights in Aug 2022

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, wonderful staff.
Very nice and comfortable hotel. Lovely pool and bar area. Always lots of bed to use are the pool area. Room was very comfortable, being alone I had a smaller room which was a generous size. Bath and mini fridge was most appreciated. Down size was having to pay extra for the room safe, prefer this just to be added to the room cost. I was on the 4th floor at the end of the block, lovely view of the pool and mountain area, road traffic was a little loud if on the balcony. The room cleaning was very high standard, and all the hand rails were always being cleaned. Very pleased with the choice of food. Fab paella! Nice area outside to sit and eat.
Stayed 16 nights in Jul 2022

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo traveller
Friendly, helpful staff - solo trip to visit someone in hospital and I felt safe and comfortable. Excellent pool area and rooms. Recommend.
Stayed 3 nights in Jun 2022

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend or return!
The rooms are quite basic but the hotel itself is really good. Nice pool area, reasonably priced food and drink, clean and very friendly helpful staff.
Stayed 3 nights in Jun 2022

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely worth the money!
An incredible hotel. For the price we paid it exceeded our expectation. Good selection of food, friendly staff. Incredie view from the balcony. Some who were not great at english would be fast to find a staff member who can help further. Rooms cleaned daily to a high standard. Great facilities and in a prime location. Couldn't fault it.
Stayed 4 nights in Apr 2022