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Caracol Plaza

3.5 star property

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Photo gallery for Caracol Plaza

Living area
Standard Room, 2 Double Beds, Ocean View | Beach/ocean view
Breakfast, lunch, dinner served; international cuisine
Point of interest
Living area

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • 24/7 front desk
  • Room service
  • Parking included

Explore the area

Map
Calle Septima Oriente, esq. 1a Sur, Sector Reforma, Puerto Escondido, OAX, 71980
  • Commercial Walkway
    ‪2 min walk‬
  • Zicatela Beach
    ‪3 min walk‬
  • Puerto Angelito Beach
    ‪18 min walk‬
  • Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds

7.2 out of 10
Good
(35 reviews)
  • 236 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds, Ocean View

7.6 out of 10
Good
(7 reviews)
  • 236 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard With Sea View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Double Room Standard With Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard With Street View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Double Room Standard With Street View

  • Sleeps 4
  • 2 Double Beds

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About this property

Caracol Plaza

3.5-star hotel in Reforma
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and a conference center are onsite.
Caracol Plaza offers 192 accommodations with complimentary bottled water and hair dryers. Rooms open to balconies. Business-friendly amenities include desks and safes. Bathrooms include showers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site.
Caracol Plaza features an outdoor pool and a children's pool. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

2 meeting rooms are available. This beach hotel also offers a terrace, tour/ticket assistance, and a garden. Limited complimentary onsite parking is available on a first-come, first-served basis.

Caracol Plaza has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and noon.
LA CAVA - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to noon for a fee: MXN 150 to 250 for adults and MXN 150 to 250 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • LA CAVA

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Conference center (3,767 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 150 to 250.00 for adults, and MXN 150.00 to 250.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8 AM to 9 PM
No pets and no service animals are allowed at this property

Property is also known as

Caracol Plaza
Caracol Plaza Hotel & Resort
Caracol Plaza Hotel & Resort Puerto Escondido
Caracol Plaza Puerto Escondido
Hotel Caracol Plaza Resort Puerto Escondido
Hotel Caracol Plaza Resort
Caracol Plaza Hotel Puerto Escondido
Caracol Plaza Hotel
Caracol Plaza Hotel Resort
Caracol Plaza Hotel
Caracol Plaza Puerto Escondido
Caracol Plaza Hotel Puerto Escondido

Caracol Plaza Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 164 out of 478 reviews
Rating 8 - Good. 145 out of 478 reviews
Rating 6 - Okay. 96 out of 478 reviews
Rating 4 - Poor. 41 out of 478 reviews
Rating 2 - Terrible. 32 out of 478 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful and in the middle of town
Stayed 3 nights in Mar 2025

4/10 Poor

Ruth, Riverside

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property has poor customer service. Hot water was intermittent. Shower drain was clogged. Issues reported were not resolved.
Stayed 2 nights in Mar 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

The hotel was handy to the adoquin and close to a place where I had a meeting scheduled. The pool water was clean (not cloudy) but there was a lot of debris floating in it, ie, palapa grass pieces and a cigarette butt. The tv only had 3 Sky TV channels.
Stayed 1 night in Mar 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Quedé fascinada con los servicios
Stayed 5 nights in Feb 2025

2/10 Terrible

Lizeth

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Worse hotel I’ve stayed in. Terrible customer service. Only got two towels, for three of us. We needed more toilet paper on our third day, I asked the receptionist if they could give us more, he was very rude and said we could only get one in a day. Which they didn’t refill. Terrible place.
Stayed 1 night in Feb 2025

10/10 Excellent

Sintique

Stayed 4 nights in Dec 2024

6/10 Okay

Rodrigo

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
La propiedad ya es algo vieja y es difícil acceder caminando
Stayed 1 night in Jan 2025

6/10 Okay

Victor

La falta de wi fi en la habtación representa una severa incomodidad porque no se puede trabajar.
Stayed 2 nights in Jan 2025

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

RAMON

Liked: Cleanliness, staff & service
There was no refrigerator in the room. There was also bad conditioning.. didn’t work. Food service should be 24/7 not 8am-10pm
Stayed 5 nights in Dec 2024

6/10 Okay

Adeline

Stayed 2 nights in Dec 2024

6/10 Okay

Vernon

Traveled with family
Disliked: Staff & service
Tv never worked. Staff said they would work on it but nothing ever done and they didn’t communicate with us after we alerted the staff about it. Disappointing.
Stayed 1 night in Nov 2024

2/10 Terrible

Paulina

Disliked: Cleanliness, staff & service, property conditions & facilities
Un hotel que ya se le ven los años, el cuarto olía a cigarro, el baño estaba un poco sucio.
Stayed 1 night in Nov 2024

2/10 Terrible

Miranda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and helpful. The rooms are very spacious. AC blows nice and cold. Wonderful pool with a bar.
Stayed 2 nights in Aug 2024

6/10 Okay

William Edward

Traveled with family
Liked: Staff & service
I didn’t like that the food service would take a long time and sometimes they would forget. Also, the internet was really slow. But other than that, everything was good!
Stayed 5 nights in Jul 2024

6/10 Okay

Yazmin E

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The rooms have spider webs in the córners of the walls, doors. The ceiling fan dirty. The toilet no seat. When I asked about the toilet seat to one of the cleaning staffs. They said “the room is one of the economic room price”. I got so upset. The staff try to change the wording. I told him I didn’t pay cheap for the room.
Stayed 5 nights in Jul 2024

6/10 Okay

Denisse

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

BELZAZAR

Stayed 2 nights in Jul 2024

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

2/10 Terrible

JORGE

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Jul 2024

8/10 Good

Brandon

Traveled with family
Stayed 4 nights in Jun 2024

10/10 Excellent

Sonia Noemi

Stayed 3 nights in May 2024

10/10 Excellent

JORGE

Traveled with partner
Liked: Cleanliness, staff & service, amenities
neeeds more improve at the restaurant more recently menu the rooms needs a softly matrres was very hard notice don't used a box spring mattress had a big piece concrete at the bottom them the mattress.
Stayed 10 nights in May 2024