*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
Epic Oceanfront Puerto Morelos features 2 outdoor swimming pools. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 3 bars/lounges. Wireless Internet access is available for a surcharge.
This hotel offers access to a 24-hour business center and a meeting room. This beach hotel also offers a rooftop terrace, tour/ticket assistance, and a garden. Parking is available onsite for a surcharge.
Epic Oceanfront Puerto Morelos has designated areas for smoking.
- Couples/private dining
- Number of outdoor pools - 2
- Designated smoking areas (fines apply)
- Elevator
- Rooftop terrace
- Number of bars/lounges - 3
- Full-service spa
- Free beach club on site
- 24-hour front desk
- Spa treatment room(s)
- Secured parking
- Tours/ticket assistance
- Secured parking
- Self parking (surcharge)
- WiFi (surcharge)
- Valet parking (surcharge)
- Number of coffee shops/cafes - 1
- Food and water bowls
- Number of meeting rooms - 1
- Luggage storage
- Proposal/romance packages available
- Breakfast available (surcharge)
- Number of restaurants - 3
- 24-hour business center
- Concierge services
- Designated smoking areas
- Total number of rooms - 40
- Garden
- Outdoor entertainment area
- Outdoor furniture
Family Friendly Amenities
- Family property
- Number of outdoor pools - 2
- In-room childcare (surcharge)
- Free cribs/infant beds
Room Amenities
Epic Oceanfront Puerto Morelos offers 40 air-conditioned accommodations with minibars and laptop-compatible safes. 52-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Puerto Morelos hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
- Air conditioning
- Television
- Minibar
- Coffee/tea maker
- Daily housekeeping
- Phone
- Free local calls
- Free toiletries
- Hair dryer
- Free bottled water
- Wireless internet access
- In-room childcare (surcharge)
- In-room massage available
- Shower only
- In-room safe (laptop compatible)
- Cable TV service
- WiFi (surcharge)
- TV size: 52
- TV size measurement: inch
- Rainfall showerhead
- Free cribs/infant beds
- Towels provided
- Bedsheets provided
- Smart TV
- Champagne service
- Soap
- Shampoo
- Toilet paper
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- WiFi speed 25+ Mbps
Parking
Self parking (surcharge) , Valet parking (surcharge)
Internet
Available in all rooms: WiFi (surcharge) , Wireless internet access
Available in some public areas: WiFi (surcharge)
Food & Drink
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Epic Oceanfront Puerto Morelos has 3 restaurants on site.
Spa Services
The onsite spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a steam room.
The spa is open daily. Children under 7 years old are not allowed in the spa without adult supervision.
- Number of treatment rooms 2
- Outdoor treatment areas
- Couples treatment rooms
- Manicures and pedicures
- Body treatments
- Facial treatments
- Aromatherapy treatments
- Hydrotherapy treatments
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Prenatal massage
- Steam room in spa
- Reflexology
- Sports massage
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible concierge desk
- In-room accessibility (in select rooms)
- Wheelchair-accessible path to elevator
- Wheelchair-accessible registration desk
- Wheelchair-accessible spa
- Wheelchair accessible (may have limitations)
Nearby Activities
2 outdoor swimming pools are on site.
Hotel Policies
Payment types
Fees
You'll be asked to pay the following charges at the property:
- A damage deposit of USD 100 will be collected before check-in.
We have included all charges provided to us by the property.
Optional extras
- Fee for cooked-to-order breakfast: approximately USD 40 for adults and USD 20 for children
- Fee for in-room wireless Internet: USD 15 per night (rates may vary)
- Fee for wireless Internet in public areas: USD 15 per night (rates may vary)
- Secured self parking fee: USD 10 per night
- Secured valet parking fee: USD 15 per night
- Pet deposit: USD 100 per stay
- Pet fee: USD 150 per pet, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 21
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Periodic temperature checks are conducted on staff and temperature checks are available to guests. Enhanced food service safety measures are in place.
Service animals are allowed
Service animals are exempt from fees/restrictions
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are not available
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Masks are not compulsory at the property
Pets cannot be left unattended
Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
Contactless food service / room service is not available
Commonly-touched surfaces are cleaned with disinfectant
Reservation is not required for facilities onsite
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff does not wear personal protective equipment
Mobile key entry is not available
Food service has been amended for enhanced safety
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Property does not follow sanitization practices of any association
Staffed front desk
Guests are not provided with hand sanitizer
Social distancing measures are not in place
Contactless check-in is not available
Property does not follow regional sanitization guidelines
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
Debit cards
No gap period between guest stays
Children and extra beds
- Children are welcome.
- Free cribs (infant beds)!
Pet Policy
- Pets allowed for an extra charge of USD 150 per pet, per stay, plus a deposit of USD 100 per stay
- Dogs only
- 2 per room (up to 33 lbs per pet)
- Pets cannot be left unattended
- Food and water bowls are available
- Restrictions apply
- For more information contact the property at the number on the booking confirmation
- Service animals are welcome, and are exempt from fees
We should mention
Pool access available from 8:00 AM to 7:00 PM.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
Periodic temperature checks are conducted on staff and temperature checks are available to guests.
Enhanced food service safety measures are in place.
Hotel Names
- Epic Oceanfront Puerto Morelos Hotel
- Epic Oceanfront Puerto Morelos Puerto Morelos
- Epic Oceanfront Puerto Morelos Hotel Puerto Morelos
Hotel Reviews
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