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Hotel Las Arenas

2.0 star property

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Photo gallery for Hotel Las Arenas

Interior
Interior
Exterior
Superior Triple Room | 1 bedroom, iron/ironing board, free WiFi
Outdoor pool

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Spa
  • Pool
  • Housekeeping
  • Free WiFi

Explore the area

Map
Javier Rojo Gomez, Puerto Morelos, QROO, 77580
  • Ojo de Agua Beach
    ‪2 min walk‬
  • Puerto Morelos Town Square
    ‪5 min walk‬
  • Puerto Morelos Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Quadruple Room

Standard Quadruple Room | 1 bedroom, iron/ironing board, free WiFi

Standard Quadruple Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Triple Room

Standard Triple Room | 1 bedroom, iron/ironing board, free WiFi

Standard Triple Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Quadruple Room

Superior Quadruple Room | 1 bedroom, iron/ironing board, free WiFi

Superior Quadruple Room

  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Triple Room

Superior Triple Room | 1 bedroom, iron/ironing board, free WiFi

Superior Triple Room

  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Las Arenas

Puerto Morelos hotel walkable to Puerto Morelos Town Square
An outdoor pool, spa services, and a 24-hour front desk are available at this hotel. WiFi in public areas is free. Change of towels is available on request.
Hotel Las Arenas offers 30 accommodations. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and sports massages.
Hotel Las Arenas features an outdoor pool and spa services. Public areas are equipped with complimentary wireless Internet access.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking includes off-street options

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Spa

  • Deep-tissue massages
  • Sports massages

Accessibility

  • No elevator

Room amenities

Bathroom

  • Private bathroom

More

  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Las Arenas Hotel
Hotel Las Arenas Puerto Morelos
Hotel Las Arenas Hotel Puerto Morelos

Hotel Las Arenas Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 11 out of 31 reviews
Rating 8 - Good. 7 out of 31 reviews
Rating 6 - Okay. 10 out of 31 reviews
Rating 4 - Poor. 2 out of 31 reviews
Rating 2 - Terrible. 1 out of 31 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Glen

Traveled with family and small children
Liked: Cleanliness, staff & service
Our stay was good. The hotel is older but was ok. First room the sliding access door couldn’t lock so we changed rooms. Second room no wifi and no tv lol but I was in Mexico so that’s ok. Pool was decent. Location is perfect close to restaurants and the store and the beach. Would I stay again I’m not sure. Mattresses were old spring type, One was saggy. Ac worked. Bring raid or off to prevent bugs from coming in under the doors. 6.5 out of 10.
Stayed 7 nights in Feb 2025

6/10 Okay

Lynne

Traveled with group
Liked: Cleanliness, staff & service, amenities
The staff were amazing, friendly, meet with every request immediately, very fun. Would give them a big 5 star rating The hotel its self needs to do some serious maintaince. Our room was filled with water after a big rain...we hsd to move rooms. Thr hot water was hit s miss all month, the A/c had to be repaired various times, outside sign was very faded,difficult for taxis to see it.
Stayed 28 nights in Jan 2025

10/10 Excellent

marsha

Traveled with family
Liked: Cleanliness, staff & service
This hotel is a great budget option. We stayed here for just one night when we arrived in Cancun. The staff was friendly when checking us in, the room and hotel area is clean but it is a budget motel so it is a basic room and linens reflect that. The location is in great proximity to everything, including the beach and restaurants. There is on-site parking as well. Pool looked really inviting and clean but we did not use it. Our biggest complaint was the music from a nearby venue was so loud it woke me up at midnight and I had trouble falling back to sleep. It's a great value for the price we paid, just make sure to bring earplugs even if you are a heavy sleeper.
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The location of this hotel is excellent. The beach is just a few steps behind the hotel, downtown location means easy access to restaurants & shopping, and there is a small pool and dive shop on site. However, the bar across street that played loud music until after midnight several nights during our stay, and neither the TV nor the room safe worked. Staff were nice and rooms kept very clean.
Stayed 10 nights in Dec 2024

8/10 Good

Raul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

4/10 Poor

Todd

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Not clean, very little water pressure and not hot water at all, the room smelt like mildew. The person who was working the front desk was not help at all, wouldn’t even help get a taxi when we had all our suitcases, he just walked away. I would not stay here again.
Stayed 1 night in Dec 2024

8/10 Good

Timothy D.

Traveled with partner
Liked: Cleanliness, staff & service
We stayed there for easy access to the Cancun Airport after our Cozumel scuba trip. Puerto Morelos is 20 minutes and $30 cab ride to Cancun airport. The sandy beach is beautiful and the snorkeling is great. We might start here next time to chill and get ready for Cozumel diving. The staff was a great and helpful. They got us a new room when the air conditioner did not work in the first one. We enjoyed the view of the ocean and breeze from the 2nd floor room. The walk to the beach -- about 50 feet down a path -- also very attractive. The room was quiet on Tue night but Wednesday, the music from the nearby street a block away from our room ended at 3 am. Can't imagine how noisy it might be on the weekend.
Stayed 2 nights in Dec 2024

8/10 Good

Paul

Traveled with partner
Liked: Staff & service
Rooms could use a little updating. Pool was only partially filled
Stayed 1 night in Dec 2024

8/10 Good

Sitha

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

6/10 Okay

Steve

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Comfortable and clean, friendly staff, great location. But it’s become a bit run down in the past few years. And I really miss the awesome bar and food trucks they used to have by the pool.
Stayed 1 night in Aug 2024

10/10 Excellent

Maisie

Stayed 3 nights in Aug 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
It was wonderful to have a view of the beach and be close to restaurants.
Stayed 7 nights in Aug 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Phillip, Bradenton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second time staying at this hotel. The staff is friendly and the rooms are well kept. Direct access to the beach makes this our go-to hotel that is affordable and has a beautiful pool.
Stayed 1 night in Jul 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Sheleeza

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

6/10 Okay

Dominique

Liked: Staff & service
Stayed 1 night in Jan 2025

6/10 Okay

Christine

Traveled with group
Liked: Staff & service
Disliked: Cleanliness

Un peu déçu de notre chambre.

L'hôtel a besoin d'un bon rafraîchissement. L'accueil très chaleureux.
Stayed 1 night in Jan 2025

8/10 Good

Daiane Cristina

Liked: Cleanliness, staff & service
El hotel es sencillo pero esta bien ubicado. Necesita de algunos reparos, principalmente en la zona externa. Los funcionarios son muy amables y siempre prontos a colaborar. El problema es una casa de shows cerca del hotel, que toca musica altísima hasta la madrugada (un dia llego hasta las 4am), pero, para mi vale la pena por la proximidad a la playa.
Stayed 3 nights in Dec 2024

2/10 Terrible

Maria Guadalupe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es el peor hotel al que hemos ido en Puerto Morelos, no contaba con agua caliente, toallas rotas, no contaba con fundas limpias para las almohadas y mucho que desear con la limpieza de la habitación, además no fui informada de que no había televisión ya no digamos una pantalla plana, nunca volveremos a esa porquería
Stayed 1 night in Dec 2024

4/10 Poor

Jan

Stayed 4 nights in Dec 2024

6/10 Okay

Jan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Nergånget i förhållande till priset

Trevlig och hjälpsam personal men hotellet är väldigt slitet och nergånget. Verkar inte ha underhållits dom sista 7-8 åren. Finns Micro, kylskåp och tv på rummet. Hade önskat en vattenkokare. Ostädad gemensamhetsutrymme, poolen ostädad. 1 min gångavstånd till stranden och restauranggata. Skulle inte bo där igen.
Stayed 1 night in Dec 2024

10/10 Excellent

Alma

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Paola Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo bien, la limpieza del cuarto excelente. Lo único que estuvo un poco incómodo fue que el sábado que estuvimos un rato en la alberca, había una fiesta infantil.
Stayed 1 night in Sep 2024

8/10 Good

Neftali

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Precio razonable, cuartos limpios
Stayed 1 night in Aug 2024