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Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive

4.5 star property

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Photo gallery for Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive

2 outdoor pools
On the beach, white sand
Room, 1 King Bed (Paradise) | View from room
Food and drink
2 outdoor pools

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • Laundry
  • Spa
  • Housekeeping

Explore the area

Map
Carretera Cancun - Tulum Km. 27.5, Puerto Morelos, QROO, 77580
  • Arrecife de Puerto Morelos National Park
    ‪1 min drive‬
  • Petempich Bay
    ‪6 min drive‬
  • Puerto Morelos Beach
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 2 Queen Beds (Paradise)

Room, 2 Queen Beds (Paradise) | Premium bedding, down comforters, minibar, in-room safe

Room, 2 Queen Beds (Paradise)

  • Sleeps 3
  • 2 Queen Beds

View all photos for Luxury Suite (Paradise)

Premium bedding, down comforters, minibar, in-room safe

Luxury Suite (Paradise)

  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite, Beachfront

Honeymoon Suite, Beachfront | Premium bedding, down comforters, minibar, in-room safe

Honeymoon Suite, Beachfront

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite (Paradise Swim-up)

Premium bedding, down comforters, minibar, in-room safe

Luxury Suite (Paradise Swim-up)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Chillout)

Premium bedding, down comforters, minibar, in-room safe

Suite, Oceanfront (Chillout)

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, Oceanfront (Paradise Swim-Up)

Studio, Oceanfront (Paradise Swim-Up) | View from room

Studio, Oceanfront (Paradise Swim-Up)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, Oceanfront (Paradise)

Studio, Oceanfront (Paradise) | View from room

Studio, Oceanfront (Paradise)

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Paradise Swim-up)

Suite, 1 King Bed (Paradise Swim-up) | Premium bedding, down comforters, minibar, in-room safe

Suite, 1 King Bed (Paradise Swim-up)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Infinity Pool)

Premium bedding, down comforters, minibar, in-room safe

Suite, Oceanfront (Infinity Pool)

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Paradise)

Room, 1 King Bed (Paradise) | View from room

Room, 1 King Bed (Paradise)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite (ISLAND OASIS)

Suite (ISLAND OASIS) | View from room

Suite (ISLAND OASIS)

  • Sleeps 2
  • 1 King Bed

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About this property

Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive

4.5-star Puerto Morelos hotel with coffee shop/cafe
Catch some rays at the beach or spend the day relaxing at Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 5 restaurants. Change of towels is available on request.
Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive offers 355 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. A pillow menu is available. Smart televisions come with satellite channels.

Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, and hair dryers. This Puerto Morelos hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include espresso makers and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site.
The onsite spa has 9 treatment rooms including rooms for couples. Services include massages. The spa is open daily.
Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive features 2 outdoor swimming pools. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 4 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

This all-inclusive hotel also offers concierge services, dry cleaning/laundry services, and an elevator. Onsite self parking and valet parking are complimentary.

Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive is a smoke-free property.

Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive has 5 restaurants on site.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Full-service spa

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Outdoors

  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture

Full-service spa

  • 9 treatment rooms
  • Couples treatment rooms
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Electrical adapters
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Parties and events are allowed on site

We should mention

Guests under 18 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Margaritaville Island Reserve Riviera Maya
Margaritaville Island Reserve Riviera Maya An Adults Only

Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 392 out of 688 reviews
Rating 8 - Good. 154 out of 688 reviews
Rating 6 - Okay. 83 out of 688 reviews
Rating 4 - Poor. 32 out of 688 reviews
Rating 2 - Terrible. 27 out of 688 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Emmanuel, brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2024

10/10 Excellent

Danielle

Stayed 10 nights in Oct 2024

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really nice I love the quiet part
Stayed 3 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort was very clean. We were not greeted immediately upon arrival and were unsure where to go. Then we were not provided instructions on basic things like how to order room service or the silly manual process of reservations for dinner. We were not shown where our room was. The bell man took our luggage last minute and then showed up a few minutes later to deliver it- when at that point, we could have just taken it to our room ourselves and avoided the need for a “tip”. The restaurant reservation system is ridiculous. You can order room service on your TV- but you have to physically go see the concierge at 9 AM, wait in line, they take your info, then call someone else for a confirmation number and then give you a piece of paper for your reservation time that’s required when you check in. Even then - we were only there for two nights- and could not get reservations because people book their entire week on their first morning. We attended the Landshark that was supposed to be casual informal attire and were turned away due to tank tops. But yet the JWB Steakhouse is a formal wear and there were people wearing flashy shorts and tie die Tshirts. The service was great at JWB and the lobby bar. But very slow at the buffet. Over all, nice resort and about what I’d expect for the sale price we paid. It would get repetitive for food for a full weeks stay.
Stayed 2 nights in Nov 2024

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are incredible!! Resort is great and we enjoyed everything. But, the staff members make it amazing!!! Johan, Michael, Jesus, and the entire entertainment team felt like family after a few days… but overall everyone was super friendly!!!!
Stayed 8 nights in Nov 2024

10/10 Excellent

Noah, Pleasant Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Romeo

Stayed 2 nights in Oct 2024

8/10 Good

Elsy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,quiet, good food. It doesn't have a beach, there is not a lot of entertainment.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jonah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing but Expedia is slow
Stayed 5 nights in Oct 2024

8/10 Good

Emma

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Stacia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from a week at Margaritaville and highly recommend it. There is room for confusion as there are 2 Margaritaville resorts in close proximity, this was the adults only resort. There is no usable beach currently. I know for some that is a non-negotiable. I feel they have done an excellent job of making up for that with abundant chairs and umbrellas, many with ocean view. The room was modern and so clean. We greatly appreciated the rainfall shower, and the fact that the water was hot at any hour of the day. The bed was really comfortable, and we loved the Kliptsh Bluetooth speaker provided. The alcohol was premium, and freely flowing. No watered down drinks here! We discovered the Iceberg very late in our stay, which was a frozen margarita served on draft beer, perfect for the pool. My only complaint in this department was no cranberry juice. The food was great. The scale of the resort plays a huge factor here. There are only 2 restaurants to reserve with formal service, bith of which had fantastic food. That said, you have seated, order off the menu/cooked to order bar food, and room service which we thought was the best in total from our other all inclusive experiences. We wished there was someplace to walk, but there just wasn't. The road in was not paved, and narrow, not suitable for walking. The staff is really the highlight here. They work incredibly hard and are so personable. It was terrific to make new friends from all over the globe.
Stayed 7 nights in Nov 2024

8/10 Good

Travis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was bland lots of selection just very bland. The drinks were off. Ceaser with tomatoe juice, coke was not coke cola but some other brand that did not taste right. Lots of drinks we had we ended up not enjoying. Once we found a couple they were good though. Other then that very beautiful place and very clean and wicked entertainment staff.
Stayed 6 nights in Nov 2024

10/10 Excellent

Marquet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff very friendly and helpful. Awesome Hotel
Stayed 4 nights in Oct 2024

6/10 Okay

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2024

10/10 Excellent

Christine

Stayed 5 nights in Oct 2024

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Great resort. Amazing food. Lack of beach a shame.
Stayed 26 nights in Oct 2024

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

6/10 Okay

Esparanza Maria

Traveled with partner
Liked: Cleanliness, staff & service
Overall the staff was amazing. a huge down fall is no where did I see on their site that they do not have a beach as it was swept away due to bad weather. I understand that this does not fall on the hotel but they shouldn’t false advertise and show the beach when one does not currently exist. The entrance to get to our hotel was very rough which made taxis increase the price to pick up and drop off there and other surrounding hotels. There are 2 restaurants that were first come first served but I waited over an hour at one of them while I watched other people “reserve” a place ahead of me that just walked up, so I was a bit confused on this. Other then these few downfalls the staff members were great, the hotel was clean, the bartenders were great, and if you are a person who doesn’t mind not having a beach but wants great service this is the place to stay.
Stayed 4 nights in Nov 2024

8/10 Good

Andrelisa

Liked: Cleanliness, amenities, property conditions & facilities
El personal muy amable pero poco diligente. El día que llegue me enteré que la playa había sido afectada por los huracanes, a lo que yo pregunté si era posible tener acceso a la playa del otro Margaritaville. Dos personas en diferentes puestos me dijeron que averiguarían pues eso solo se podía si el otro hotel lo permitía, yo entendí y acepte. Yo llegué domingo, ambas personas atendieron mi petición a mi llegada…ya estoy de regreso en mi casa y aún estoy esperando respuestas. Jamás me llamaron o avisaron sobre el tema. No me dieron muchas opciones, a parte de ser yo la que sugerí el ir al otro hotel, solo que si quería ir a una playa pública tenía que tomar un taxi pagar $50 para ir a Cancún. Otra cosa, cuando hice la reservación me enviaron un correo preguntando si había algún motivo en especial por el que viajaba, les dije que era por mi cumpleaños. Para que preguntar si al final es irrelevante. Hasta cuando llegue les dije que al día siguiente era mi cumpleaños, y??? Cual es el punto de preguntar? No se si la atención es selectiva y la tienen con personas a las cuales ellos pueden sacar algún beneficio. Dos restaurantes disponible, el bufet no abría para la cena siempre, aunque habían como dije dos restaurantes disponible. La variedad del bufet del desayuno (para la altura de un Margaritaville) muy básica y repetitiva. Elegiría este hotel nuevamente? No! Esta era mi tercera vez en la Riviera Maya y en otros hoteles son más creativos y más baratos.

10/10 Excellent

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a 10/10
Stayed 4 nights in Sep 2024

8/10 Good

Andrelisa

Liked: Cleanliness, amenities, property conditions & facilities
El personal muy amable pero poco diligente. El día que llegue me enteré que la playa había sido afectada por los huracanes, a lo que yo pregunté si era posible tener acceso a la playa del otro Margaritaville. Dos personas en diferentes puestos me dijeron que averiguarían pues eso solo se podía si el otro hotel lo permitía, yo entendí y acepte. Yo llegué domingo, ambas personas atendieron mi petición a mi llegada…ya estoy de regreso en mi casa y aún estoy esperando respuestas. Jamás me llamaron o avisaron sobre el tema. No me dieron muchas opciones, a parte de ser yo la que sugerí el ir al otro hotel, solo que si quería tenía que tomar un taxi pagar $50 para ir a Cancún. Otra cosa, cuando hice la reservación me enviaron un correo preguntando si había algún motivo en especial por el que viajaba, les dije que era por mi cumpleaños. Para que preguntar si al final es irrelevante. Hasta cuando llegue les dije que al día siguiente era mi cumpleaños, y??? Cual es el punto de preguntar? No se si la atención es selectiva y la tienen con personas a las cuales ellos pueden sacar algún beneficio. Dos restaurantes disponible, el bufet no abría para la cena siempre, aunque habían como dije dos restaurantes disponible. La variedad del bufet del desayuno (para la altura de un Margaritaville) muy básica y repetitiva. Elegiría este hotel nuevamente? No! Esta era mi tercera vez en la Riviera Maya y en otros hoteles son más creativos y más baratos.
Stayed 4 nights in Nov 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great! A lot of different options! Resort is more on the quiet side, very relaxed vibe. Great service!
Stayed 3 nights in Nov 2024

10/10 Excellent

Freddy R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting to the property has a very bad road. Pot holes literally swallow the cars.
Stayed 5 nights in Oct 2024

6/10 Okay

Sara

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities
The resort was nice. No beach access, though, and not at all a Mexico-feel experience. Very Americanized for what we wanted to experience, down to the music and food. Could have had that experience in the U.S. Nevertheless, it was good. Our room was beautiful, though.
Stayed 4 nights in Oct 2024