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Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive

4.5 star property

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Photo gallery for Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive

2 outdoor pools
Creator video
Building design
2 outdoor pools
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Laundry
  • Housekeeping

Explore the area

Map
Carretera Cancun - Tulum Km. 27.5, Puerto Morelos, QROO, 77580
  • Arrecife de Puerto Morelos National Park
  • Petempich Bay
    ‪6 min drive‬
  • Puerto Morelos Beach
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Room, 2 Queen Beds (Paradise)

Room, 2 Queen Beds (Paradise) | Premium bedding, down comforters, minibar, in-room safe

Room, 2 Queen Beds (Paradise)

8.8 out of 10
Excellent
(20 reviews)
  • Sleeps 3
  • 2 Queen Beds

View all photos for Luxury Suite (Paradise)

Premium bedding, down comforters, minibar, in-room safe

Luxury Suite (Paradise)

9.6 out of 10
Exceptional
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite, Beachfront

Honeymoon Suite, Beachfront | Premium bedding, down comforters, minibar, in-room safe

Honeymoon Suite, Beachfront

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite (Paradise Swim-up)

Premium bedding, down comforters, minibar, in-room safe

Luxury Suite (Paradise Swim-up)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Chillout)

Premium bedding, down comforters, minibar, in-room safe

Suite, Oceanfront (Chillout)

10.0 out of 10
Exceptional
(4 reviews)
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, Oceanfront (Paradise Swim-Up)

Studio, Oceanfront (Paradise Swim-Up) | View from room

Studio, Oceanfront (Paradise Swim-Up)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, Oceanfront (Paradise)

Studio, Oceanfront (Paradise) | View from room

Studio, Oceanfront (Paradise)

9.6 out of 10
Exceptional
(5 reviews)
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Paradise Swim-up)

Suite, 1 King Bed (Paradise Swim-up) | Premium bedding, down comforters, minibar, in-room safe

Suite, 1 King Bed (Paradise Swim-up)

9.8 out of 10
Exceptional
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Infinity Pool)

Premium bedding, down comforters, minibar, in-room safe

Suite, Oceanfront (Infinity Pool)

7.0 out of 10
Good
(2 reviews)
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Paradise)

Room, 1 King Bed (Paradise) | View from room

Room, 1 King Bed (Paradise)

9.6 out of 10
Exceptional
(54 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (ISLAND OASIS)

Suite (ISLAND OASIS) | View from room

Suite (ISLAND OASIS)

9.4 out of 10
Exceptional
(10 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive

4.5-star Puerto Morelos hotel with coffee shop/cafe
Catch some rays at the beach or spend the day relaxing at Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 5 restaurants. Change of towels is available on request.
Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive offers 355 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. A pillow menu is available. Smart televisions come with satellite channels.

Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, and hair dryers. This Puerto Morelos hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include espresso makers and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site.
The onsite spa has 9 treatment rooms including rooms for couples. Services include massages. The spa is open daily.
Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive features 2 outdoor swimming pools. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 4 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

This all-inclusive hotel also offers concierge services, dry cleaning/laundry services, and an elevator. Onsite self parking and valet parking are complimentary.

Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive is a smoke-free property.

Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive has 5 restaurants on site.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Full-service spa

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Outdoors

  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture

Full-service spa

  • 9 treatment rooms
  • Couples treatment rooms
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Electrical adapters
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Parties and events are allowed on site

We should mention

Guests under 18 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Margaritaville Island Reserve Riviera Maya
Margaritaville Island Reserve Riviera Maya An Adults Only

Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 516 out of 917 reviews
Rating 8 - Good. 208 out of 917 reviews
Rating 6 - Okay. 117 out of 917 reviews
Rating 4 - Poor. 39 out of 917 reviews
Rating 2 - Terrible. 37 out of 917 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Herbert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food. Entertainment team was so much fun! Bartenders too!
Stayed 6 nights in Mar 2025

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for relaxing in the sun! Clean facilities, very helpful and friendly staff
Stayed 5 nights in Mar 2025

10/10 Excellent

Michelle Josephine

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay! The property opened in 2023 and so is quite new. All the staff were super friendly and helpful. The rooms were super clean and high end. Great quality for price.
Stayed 5 nights in Mar 2025

8/10 Good

Sarah

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Lynsey

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely amazing. Super clean. Super friendly staff. Great food! We got an upgraded room and it was simply amazing. I would highly recommend this resort to anyone travelling to this area. And would come back in the future
Stayed 7 nights in Mar 2025

6/10 Okay

DONNA LOUISE

Traveled with partner
Liked: Cleanliness, staff & service
No beach!! Water temp bad in showers, fridge didnt work right
Stayed 7 nights in Mar 2025

10/10 Excellent

Nicole

Stayed 3 nights in Mar 2025

10/10 Excellent

Darianis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its everything you would want from a resort!
Stayed 5 nights in Mar 2025

2/10 Terrible

Annette

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Curtis

Stayed 7 nights in Mar 2025

10/10 Excellent

Mark Antony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are great. Service is wonderful. Best pool party I have ever been to!!!
Stayed 6 nights in Dec 2024

10/10 Excellent

Sharon

Stayed 8 nights in Feb 2025

6/10 Okay

Donald bm

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was excellent. The problems are the same with any Karisma resort as they offer you everything and very rarely deliver with any of their promises as many other people has pointed out lost reservations or on a week long stay they cannot get you a reservation. These are problems we run into at multiple karisma resorts. I will be the last time we will be staying with them.
Stayed 7 nights in Mar 2025

4/10 Poor

jody

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
No beach! You would think a place with the name Margaritaville would have tons of frozen Margaritaville machines in the swim up bar area. No shows at night besides DJ and bands. Not enough activites
Stayed 5 nights in Mar 2025

10/10 Excellent

Lana Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2025

6/10 Okay

Christine

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beach is a must!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Robert

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about this resort except the fact that they had no beach. We knew that going in but it was still a bummer not being able to walk on the beach and feeling the sand and water between your toes. The resort says they have plans to rebuild the beach, which will make this place fantastic. The room was very nice, clean and comfortable. Erika provided our maid service and did a super job. During our week there, the service was above and beyond in all areas, at restaurants, at the buffet, at the swim up pool bars, you name it, service was excellent. I'd like to mention the three wonderful concierges that took care of all our needs. Dafne, Viridiana, and Febe were always a step ahead of us whenever we needed anything. All the waiters and bartenders were always a pleasure to be with. The resort is on the smaller size, which we wanted so that there would not be tons of walking. All in all, we give this resort a 5 star rating, and hope to visit again. Bob H. and Jane W.
Stayed 7 nights in Feb 2025

8/10 Good

Sheila

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint was my room was freezing. I could not regulate my air conditioning all over. I was very pleased with the room the bathroom the facility was extremely clean and nice. Had a great time.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jason

Stayed 9 nights in Feb 2025

2/10 Terrible

Krystal J

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Property asked me several times what I was coming to celebrate then did nothing for my birthday. Also, the food is not the greatest. They will have things on the menu then not have it available. They also do not follow the room service menu & will give you something similar without asking
Stayed 7 nights in Dec 2024

10/10 Excellent

Reanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing and always so happy! The buffet and 2 restaurants were amazing.
Stayed 8 nights in Feb 2025

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked this property! When we first arrived we were greeted by Daphne , who made us aware of our upgrade. She then told us she’d be taking care of ALL of our needs, from booking dinner reservations to any issue we may have as well as any questions. She kept in contact with us daily and went above and beyond to make our stay feel wonderful. The hotel itself is beautiful!! We loved our swim out room. Clean, beautiful and great layout. Restaurants were very nice inside and the food was decent. We loved landshark All in all I rate this hotel 5/5, even though there is literally, no beach. I knew this going in, so I planned for that.
Stayed 7 nights in Feb 2025

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought it was a great resort. We stayed 5 nights and it was perfect. Would definitely return!
Stayed 5 nights in Feb 2025

6/10 Okay

Oluwatoyin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good hotel. However, for an adult only hotel, the entertainment was lack luster. The place is a snooze fest after 6pm. Food was good. The staff were amazing. Our room was lovely, and the views from the rooms and main pool are spectacular
Stayed 4 nights in Mar 2025

10/10 Excellent

Tracylee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing. Great food, entertainment and overall an amazing experience. Dafnie our ambassador was absolutely perfect. She was so attentive, caring and just a very kind person. If you get her as your ambassador you’re lucky.
Stayed 7 nights in Feb 2025