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Hotel Ojo de Agua

3.0 star property

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Photo gallery for Hotel Ojo de Agua

On the beach
Exterior
Superior Room, Sea View | Beach/ocean view
Outdoor pool, sun loungers
On the beach

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast available
  • Pool
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Manzana 2, Lote 16, SM2 Joaquín Zetina G, Puerto Morelos, QROO, 77580
  • Ojo de Agua Beach
    ‪2 min walk‬
  • Puerto Morelos Town Square
    ‪6 min walk‬
  • Puerto Morelos Beach
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room | In-room safe, desk, free WiFi, bed sheets

Family Room

  • 224 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, free WiFi, bed sheets

Standard Room

  • 154 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Sea View

Superior Room, Sea View | Beach/ocean view

Superior Room, Sea View

  • 154 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, free WiFi, bed sheets

Standard Room, 2 Double Beds

  • 195 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

Deluxe Bungalow | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Hotel & Beach Club Ojo de Agua

  • Pool
  • Kids pool
  • Free WiFi
  • Restaurant
3.7 out of 5, Good, (597)
The price is $81
per night
$101 total
includes taxes & fees
Apr 7 - Apr 8
Hotel & Beach Club Ojo de Agua

About this property

Hotel Ojo de Agua

3-star Puerto Morelos hotel walkable to Puerto Morelos Town Square
This smoke-free hotel features an outdoor pool, a restaurant, and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, a garden, and a picnic area are onsite.
Hotel Ojo de Agua offers 35 air-conditioned accommodations with safes and hair dryers. Accommodations offer separate sitting areas and include desks. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This beach hotel also offers an outdoor pool, a terrace, and multilingual staff.

Hotel Ojo de Agua is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
Hotel Ojo de Agua has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: MXN 220 for adults and MXN 150 for children
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • Massage

Accessibility

  • No elevator

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 67.88 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MXN 220 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 800 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 1 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Ojo Agua Beach Front Hotel Puerto Morelos
Ojo Agua Beach Front Hotel
Ojo Agua Beach Front Puerto Morelos
Ojo Agua Beach Front
Hotel Ojo de Agua Hotel
Collection O Hotel Ojo de Agua
Hotel Ojo de Agua Puerto Morelos
Hotel Ojo de Agua Hotel Puerto Morelos

Hotel Ojo de Agua Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 349 out of 1006 reviews
Rating 8 - Good. 291 out of 1006 reviews
Rating 6 - Okay. 150 out of 1006 reviews
Rating 4 - Poor. 104 out of 1006 reviews
Rating 2 - Terrible. 112 out of 1006 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Krystyna

Liked: Cleanliness, staff & service, property conditions & facilities
Convinien location , reasonable price
Stayed 3 nights in Dec 2024

8/10 Good

Amy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ojo de Agua was the perfect little place for a mini vacation. It was just as we thought it would be. Beach walks were amazing. The area is super safe and quiet. The town itself is the same. Growing area but it still has a nice quaint town feel. We would definitely go back.
Stayed 3 nights in Dec 2024

8/10 Good

James F

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Doug

Stayed 3 nights in Dec 2024

6/10 Okay

Robert Orville, manlius

Liked: Staff & service
Stayed 7 nights in Dec 2024

10/10 Excellent

Carlos K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Very nice and simple place to enjoy the amazing Puerto Morelos
Stayed 1 night in Dec 2024

8/10 Good

Alfer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

2/10 Terrible

James R

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We liked nothing about the property with the exception Fernando who tried to solve our issues. It was an impossible task given the condition of the hotel. We are seeking a refund!
Stayed 8 nights in Dec 2024

6/10 Okay

Laureen

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The room was run down and rather gross. It smelled bad. The location was what I booked it for but I wish I had spent a bit more and went somewhere else.
Stayed 1 night in Dec 2024

10/10 Excellent

Gentian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, stuff, everything
Stayed 7 nights in Dec 2024

10/10 Excellent

Dusmila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is beautiful
Stayed 1 night in Dec 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So had to fix patio door - couldn’t open - was off track and sticking but they did fix it so at least I could open and close it - cable tv didn’t work - had to switch out tvs before getting signal and then only audible was Spanish - couldn’t adjust settings to English - last night of stay - very loud techno music from about 9:30/10:00 pm til 2:45 am - not acceptable - cons of stay - otherwise friendly staff - great location - beautiful view right on beach
Stayed 3 nights in Dec 2024

10/10 Excellent

Malcolm

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Pat

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2024

2/10 Terrible

Sonia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No customer service culture. Booked 4 rooms for 5 nights and had to cancel one due to COVID. Hotel staff was not helpful directed me to go through Expedia even when I call them directly and showed up to the hotel before the day of the reservation. Expedia was very helpful, they called the hotel 3 days in a row but they wouldn’t answer. Finally they got us a 3 day reimbursement.
Stayed 4 nights in Nov 2024

4/10 Poor

Sonia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Maintenance and construction on top of guests. Unhelpful lobby staff. Great location though, beautiful beach and walking distance from bars, restaurants, and shops

10/10 Excellent

EDGARD

Stayed 1 night in Nov 2024

6/10 Okay

Susan Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Cons - No hot or warm water in shower in multiple rooms during entire stay. Room had a television but no remote so useless. A outside light was no longer bolted and hanging by a 6’ wire and with the wind repeatedly hit the side of the building and made it difficult to sleep. Pros - inexpensive, staff were nice, good location to town and on the beach, access to sister resort where we had really good breakfast
Stayed 4 nights in Nov 2024

2/10 Terrible

Ana

Liked: Cleanliness, staff & service

4/10 Poor

Ana

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Me gusto el restaurante pero los cuartos huelen mucho a humedad y a cañería estuvimos 4 Dias ahi de los cuales solo 1 dia habia o agua caliente para bañarse 2 dias no hubo agua tuvimos que esperar varias horas por el agua para poder bañarnos y en las noches habia mucho ruido los empleados muy bien todos Muy amables y atentos el hotel es muy viejo
Stayed 4 nights in Nov 2024

8/10 Good

Derek, Kitchener

Traveled with partner
Liked: Cleanliness, staff & service
This property has an amazing beach view which simply can't be beat. Our room was 50 feet from the beach and another 100 feet to the water. The fact they have their own little beach club section simply can't be beat. The staff was amazing. Every single person we met in reception went out of their way to help us with the door every time my wife and I came and went with her wheelchair. The maids and other staff were equally kind and fantastic. The rooms themselves are a little long in the tooth. They're definitely kept very clean, but the towels, furniture, and linens are showing their age. The biggest drawback for us was that the road out front is pretty much non-existant. It may have been paved at one time, but it's been many years since then and it's fully off potholes, dips, and soft sand. Which made it almost impossible to get through with a wheelchair. Overall a cute little hotel with an amazing location and great prices.
Stayed 10 nights in Nov 2024

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

4/10 Poor

Fabian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
La falta mucho mantenimiento, se ce muy viejo y descuidado el hotel. En el cuarto la caja de seguridad no funciona, habitaciones muy sencillas. El.club de playa mejor, ahi la comida y servicio bien.
Stayed 1 night in Nov 2024

10/10 Excellent

A

Liked: Cleanliness
Stayed 1 night in Nov 2024