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Hotel Ojo de Agua

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Ojo de Agua

On the beach
Exterior
On the beach
Outdoor pool, sun loungers
Superior Room, Sea View | Beach/ocean view

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast available
  • Pool
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Manzana 2, Lote 16, SM2 Joaquín Zetina G, Puerto Morelos, QROO, 77580
  • Ojo de Agua Beach
    ‪2 min walk‬
  • Arrecife de Puerto Morelos National Park
    ‪2 min walk‬
  • Puerto Morelos Town Square
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room | In-room safe, desk, free WiFi, bed sheets

Family Room

  • 224 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, free WiFi, bed sheets

Standard Room

  • 154 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Sea View

Superior Room, Sea View | Beach/ocean view

Superior Room, Sea View

  • 154 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, free WiFi, bed sheets

Standard Room, 2 Double Beds

  • 195 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

Pool

Hotel & Beach Club Ojo de Agua

Pool
Kids pool
Free WiFi
Restaurant
3.7 out of 5, Good, (566)
The price is $90
per night
$112 total
includes taxes & fees
Feb 5 - Feb 6
Hotel & Beach Club Ojo de Agua

About this property

Hotel Ojo de Agua

3-star Puerto Morelos hotel with restaurant
This smoke-free hotel features an outdoor pool, a restaurant, and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, a garden, and a picnic area are onsite.
Hotel Ojo de Agua offers 35 air-conditioned accommodations with safes and hair dryers. Accommodations offer separate sitting areas and include desks. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This beach hotel also offers an outdoor pool, a terrace, and multilingual staff.

Hotel Ojo de Agua is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
Hotel Ojo de Agua has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: MXN 220 for adults and MXN 150 for children
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • Massage

Accessibility

  • No elevator

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 67.88 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MXN 220 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 800 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 1 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Ojo Agua Beach Front Hotel Puerto Morelos
Ojo Agua Beach Front Hotel
Ojo Agua Beach Front Puerto Morelos
Ojo Agua Beach Front
Hotel Ojo de Agua Hotel
Collection O Hotel Ojo de Agua
Hotel Ojo de Agua Puerto Morelos
Hotel Ojo de Agua Hotel Puerto Morelos

Hotel Ojo de Agua Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 346 out of 1001 reviews" "
Rating 8 - Good. 285 out of 1001 reviews" "
Rating 6 - Okay. 148 out of 1001 reviews" "
Rating 4 - Poor. 103 out of 1001 reviews" "
Rating 2 - Terrible. 119 out of 1001 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Corina

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Oct 2024

4/10 Poor

Kathy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The location on the beach and close to numerous shops and restaurants was the only good thing about this hotel in my opinion. We booked our stay on the recommendation of friends who stayed at this hotel but I am sure it was many years ago, because the hotel is very run down now. We ended up staying in one room for two days and another for three days as we had to be moved due to the fact that the wall mounted air conditioner poured water into our back pack and jacket. Both rooms were very small, needed painting, curtains ripped, outlets too loose for our chargers to stay plugged in, flickering lights and no hot water. Both the restaurant and beachfront area were also very old and showed signs of age and being worn down. The driveway in front of the hotel was full of pot holes, large mud puddles and covered with garbage. Sad. The staff was friendly and accommodating and tried to make our stay as comfortable as possible, but I will not recommend this hotel.
Stayed 5 nights in Oct 2024

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My experience with check-in and check-out was pleasant, but the hotel urgently needs renovation. Mr. Arturo gave me a room that looked like a rundown motel, completely destroyed. Walking through the hallway, I felt very unsafe; all the room doors were in bad shape, the curtains in my room were old and worn out, and the walls had dampness, cracks, and mold. I went down to request a room change, and Mr. David gave me another room in better condition than the first one but the bathroom didn’t have a proper shower door, and the towel rack was covered in green mold. My daughter and I stayed there for just a couple of hours before deciding to move to another hotel I won’t be returning to this hotel due to its terrible state.
Stayed 1 night in Oct 2024

4/10 Poor

Katherine

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First of all, walking down the hallway to our room we started smelling a funky unpleasant smell. Opened the door to our room and it was worse. Instantly felt dirty, upon looking around the curtains had holes and torn out of the tracks. Curtains and the walls had mold and some “patchwork” on the cracks on the walls. We asked for a different room. Second room felt cleaner. TV was like a 27 inch with wires hanging everywhere, just tacky. Never stayed in a hotel without what I call basic amenities. Such as hair dryer, wash clothes, hot water, bar soap, drinking water. Almost every door on cabinets were broke or loose. Pool on property was always shaded and no sun, never got in it for that reason. Attached bar/restaurant had some of the best tacos we had all week. Nachos were good as well. However, since it wasn’t part of hotel you had to pay even for a cup of ice. Best part of the stay was the location. Nice beach area with pretty views. Lounge chairs were adequate. However on our last day we had to pay to use them. We thought that was included. The beach would have been better if they groomed the beaches, primarily for the trash/ debris that washes up. The best thing about the trip was the quaint little town atmosphere. All the little businesses, different choices, different food options and you feel safe. We definitely liked that part. We would go back but just stay at a nicer hotel.
Stayed 7 nights in Oct 2024

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a good place to stay at puerto morelos and it right in front of the beach
Stayed 8 nights in Sep 2024

10/10 Excellent

Mark, Sugar Land

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Kanan

Stayed 3 nights in Aug 2024

4/10 Poor

Jose G

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I wanted to share some feedback regarding an incident that occurred on the last day of my stay at the beach club. Unfortunately, I had an unpleasant experience with one of the waitresses, who refused to provide me with a lounge chair. Initially, she informed me that I needed to be a guest, to which I showed her my bracelet. Then, she stated that I needed to spend $1,200. While I had no issue meeting this requirement, as my daily expenses exceeded 2,000 pesos, I felt that her manner toward me and my family was unprofessional. We love Puerto Morelos for its warm hospitality, and this was the first time we encountered such treatment during our visits. I wanted to bring this to your attention, as it did not reflect the welcoming environment we have always experienced in the area. Thank you for your time, and I hope this feedback helps improve future guest experiences.
Stayed 9 nights in Jul 2024

8/10 Good

Clarence

Stayed 6 nights in Aug 2024

10/10 Excellent

javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

William

Liked: Property conditions & facilities
Amazing
Stayed 4 nights in Sep 2024

6/10 Okay

Shonari

Stayed 3 nights in Aug 2024

10/10 Excellent

francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Mercedes

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property didn’t reflect what the pictures on Expedia were. The property was visibly worn, outdated, cracked doors, cracks on walls, pool was dirty, not at all what the pictures from what we saw F when we booked it.
Stayed 2 nights in Jul 2024

2/10 Terrible

Pamala Francine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience I have ever had at a hotel. Lost my money. I got Nothing for my money. Did not stay and would not recommend. No refund. Just a bed. No chair. No front desk, just a table to check in. A real mess AWFUL!!!!! And I did not feel safe!
Stayed 3 nights in Sep 2024

8/10 Good

Ruben

Liked: Cleanliness, staff & service
Staff excellent. Property needs work but its worth the money. Definitely will return.
Stayed 6 nights in Aug 2024

8/10 Good

kerri

Traveled with group
Liked: Staff & service
Definitely needs some upgrades, overall decent experience! Pool is great, beach is steps away, and lots of restaurants within walking distance!
Stayed 2 nights in Aug 2024

2/10 Terrible

Joshua

Disliked: Cleanliness
Stayed 4 nights in Aug 2024

8/10 Good

Tanisha

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was amazing. The beach club has the best food !!! But they need to update the facilities.
Stayed 4 nights in Aug 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 7 nights in Aug 2024

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and we had a beautiful view of the ocean and the beach. What a way to wake up. They have a nice bar and restaurant downstairs by the pool. Don’t forget to get a massage down on the beach.
Stayed 4 nights in Aug 2024

10/10 Excellent

Marisol

Traveled with family
It is a very clean place, beach front for the price with cozy restaurants around.
Stayed 1 night in Aug 2024

8/10 Good

Florence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok excepted no wifi
Stayed 3 nights in Aug 2024

6/10 Okay

Frankie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff were very friendly but the pictures are a little misleading. The hotel could do with redecorating as the paint was peeling off around the hotel and in our bedroom. Frustratingly the wifi also doesn’t work at the hotel or the beach club. We did enjoy our stay but with fresh paint and working wifi it would have been great.
Stayed 2 nights in Aug 2024

8/10 Good

christine

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2024