3-star Puerto Morelos hotel walkable to Puerto Morelos Town Square
This smoke-free hotel features an outdoor pool, a restaurant, and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, a garden, and a picnic area are onsite.
Hotel Ojo de Agua offers 35 air-conditioned accommodations with safes and hair dryers. Accommodations offer separate sitting areas and include desks. Flat-screen televisions come with cable channels.
Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.
Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This beach hotel also offers an outdoor pool, a terrace, and multilingual staff.
Hotel Ojo de Agua is a smoke-free property.
Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
Hotel Ojo de Agua has a restaurant on site.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Street parking available
24-hour roundtrip airport shuttle on request for a surcharge
Food and drink
Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: MXN 220 for adults and MXN 150 for children
A restaurant
Things to do
Outdoor pool
Family friendly
Outdoor pool
Conveniences
24-hour front desk
Luggage storage
Guest services
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Outdoors
Garden
On the beach
Picnic area
Pool loungers
Terrace
Accessibility
No elevator
More
Reception hall
Smoking not allowed
Room amenities
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
Flat-screen TV with cable channels
More
Air conditioning
Desk
Safe
Separate sitting area
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: MXN 67.88 per accommodation, per night
We have included all charges provided to us by the property.
Optional extras
Fee for continental breakfast: approximately MXN 220 for adults and MXN 150 for children
Airport shuttle fee: MXN 800 per vehicle (one-way, maximum occupancy 4)
Airport shuttle fee per child: MXN 1 (one-way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
We should mention
This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Property is also known as
Ojo Agua Beach Front Hotel Puerto Morelos
Ojo Agua Beach Front Hotel
Ojo Agua Beach Front Puerto Morelos
Ojo Agua Beach Front
Hotel Ojo de Agua Hotel
Collection O Hotel Ojo de Agua
Hotel Ojo de Agua Puerto Morelos
Hotel Ojo de Agua Hotel Puerto Morelos
Hotel Ojo de Agua Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 364 out of 1004 reviews
10 - Excellent
364
Rating 8 - Good. 288 out of 1004 reviews
8 - Good
288
Rating 6 - Okay. 145 out of 1004 reviews
6 - Okay
145
Rating 4 - Poor. 101 out of 1004 reviews
4 - Poor
101
Rating 2 - Terrible. 106 out of 1004 reviews
2 - Terrible
106
7.6/10
Cleanliness
8.0/10
Staff & service
6.8/10
Amenities
6.6/10
Property conditions & facilities
7.2/10
Eco-friendliness
Reviews
8/10 Good
Clifford Arthur
Apr 14, 2025
Liked: Cleanliness, staff & service
Clifford Arthur
Stayed 6 nights in Apr 2025
2/10 Terrible
Martha
Traveled with partner
Apr 13, 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
We repeatedly asked for hot water every day for ten days finally got lukewarm the last night lots of excuses will not go back
Front desk staff were amazing 👏
Hotel is right on the beach. Popular beach bar (Don Ernesto's) right on site. Two blocks from popular restaurants/bars 👍
Only bad thing was no hot water for 2 days, but the cold water woke me up 😳🙃
I will definitely stay there again ( for a 4th time)
Ronald
Stayed 4 nights in Apr 2025
8/10 Good
susan
Traveled with group
Apr 12, 2025
Liked: Cleanliness, staff & service, room comfort
Very spacious room slept 5 comfortable beds , not so comfortable pillows
No hot water was a problem.
A bottle of water in fridge on arrival would hsve been good
susan
Stayed 3 nights in Apr 2025
6/10 Okay
Verified traveler
Traveled with family
Apr 11, 2025
Liked: Cleanliness
Disliked: Staff & service
For the price, we would probably go again
Economical choice for a property right on the beach. Not quite as fancy as it looks in the photos.
The good:
- restaurant staff and cleaning staff very kind
-Rental of the beach beds is economical as you get some of the fee back when you buy food
-The restaurant is really tasty
Challenges:
- Very loud generator just outside room so no enjoying the peaceful sounds of the ocean
- Strict policy: no beach towel for children (yet children get wet swimming). No trading wet towels for fresh ones though some days are cold and windy. These policies are strict and staff told us they would get in trouble if they traded us for fresh ones.
- One dish we ordered wasn't great, but we had to argue with about 4 levels of staff to send it back.
- No drinking water provided, you have to buy it
Verified traveler
Stayed 3 nights in Apr 2025
8/10 Good
Dayna
Apr 9, 2025
Liked: Staff & service
Decent place for beachfront. Room is bare bones but all you need for a short stay. The small fridge was great but not advertised to be in the room so I had not brought any cold snacks. Beach club is decent. The con is the smell. I was on the 3rd floor and the smell in the room was overpowering. They had the doors open to the hallway of all the rooms and I left mine open with the window. Took a little to get use to. Overall, for cost, location and staff friendliness I would stay here another night or two if I needed.
Muy buen lugar para descansar con tu familia playa, muy cerca, todo muy cerca, el personal, ni se diga muy atentos Greta, la mejor recepcionista igual los demás, si necesitas algo rápido te ayudan en lo más mínimo que necesites, si necesitas un transporte, un té para sentir o que prendan tu boiler, siempre podrás contar con ellos. Lugar muy familiar, muy callado, perfecto para estar con tu familia. Definitivamente cuando regrese puerto Morelos, será donde me volveré a hospedar
Maria
Stayed 4 nights in Mar 2025
10/10 Excellent
Frances, La Quinta
Traveled with partner
Mar 31, 2025
It was very clean and nice just a bit outdated and we had no hot water in our room
Have stayed there for years. This is the first time I didn’t have hot water in the shower. I can get warm water very first thing in the morning. The maids were charming worked very hard. I only needed fresh towels occasionally in my trash taken out.. the safe was broken and they got it fixed on the third day. I’ve never read about anything ever being taken at that particular hotel so I wasn’t worried about my belongings.. they gave me the room that I had requested so I was pleased with that..
Staff very helpful trying to appease visitors in a hotel that is run down and neglected. Like no hot water… we are moved to another room under a water pump which was loud all night. In both cases the staff acquiesced and admitted they knew of the situation and charmingly attended to our request after a bit of cajoling. Though not an esthetic compound, convenient to beach, beach chairs and Don’s beachside restaurant. I suppose more money would warrant better facilities. I would say that this hotel does not warrant 4 stars. A budget hotel at best, a place to crash/sleep. I suppose the expence/rate is in its proximity to the beach. This should be a last resort in the majority of circumstances.
The room was more than fine. Mini fridge was cold, air conditioning worked great, beds were ok. Yes the showers are not hot but we were fine with lukewarm. Sure it’s not new but they kept everything super clean and the staff were great. My only big complaint was the lack of cleaning for the pool and the pool area. The pool at the second property was maintained but the smaller pool at the main hotel was not cleaned at all. It also needs new furniture and some loungers. The beach area also could have used some maintenance in terms of garbage and many of the chair cushions are in dire need of replacement. The new kabanas at the second property look amazing and will likely stay there next time. All in all it’s an incredible location with great staff and super affordable.