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Ojo de Agua

3.0 star property

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January 2025

Photo gallery for Ojo de Agua

Outdoor pool
Garden
Reception
In-room safe, individually decorated, individually furnished
Aerial view

Reviews

5.6 out of 10

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Laundry
  • Parking included

Explore the area

Map
Avenida Javier Rojo Gomez SM2, Lt16, Puerto Morelos, QROO, 77580
  • Puerto Morelos Town Square
    1 min walk
  • Ojo de Agua Beach
    1 min walk
  • Puerto Morelos Artists’ Cooperative
    2 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    25 min drive

Room options

View all photos for Deluxe Room, Oceanfront

Deluxe Room, Oceanfront | In-room safe, individually decorated, individually furnished

Deluxe Room, Oceanfront

  • 129 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 Queen Bed

View all photos for Junior Suite, Partial Ocean View

In-room safe, individually decorated, individually furnished

Junior Suite, Partial Ocean View

  • 280 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room, Partial Ocean View

In-room safe, individually decorated, individually furnished

Standard Room, Partial Ocean View

  • 129 sq ft
  • Partial ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 Queen Bed

View all photos for Junior Suite, Garden View

In-room safe, individually decorated, individually furnished

Junior Suite, Garden View

  • 280 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, Garden View

In-room safe, individually decorated, individually furnished

Deluxe Room, Garden View

  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 Queen Bed

View all photos for Deluxe Room, Partial Ocean View

In-room safe, individually decorated, individually furnished

Deluxe Room, Partial Ocean View

  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 Queen Bed

View all photos for Standard Room, Garden View (Non Refundable)

Standard Room, Garden View (Non Refundable) | In-room safe, individually decorated, individually furnished

Standard Room, Garden View (Non Refundable)

  • 129 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

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includes taxes & fees
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About this property

Ojo de Agua

3-star Puerto Morelos hotel steps from Puerto Morelos Town Square
This smoke-free hotel features an outdoor pool, a restaurant, and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, tour/ticket assistance, and wedding services are onsite.
Ojo de Agua offers 36 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Puerto Morelos hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant. Wireless Internet access is complimentary. This Beaux Arts hotel also offers an outdoor pool, tour/ticket assistance, and a garden. Complimentary self parking is available on site.

Ojo de Agua is a smoke-free property.

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On the beach
  • On the boardwalk/promenade
  • On the waterfront

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 2 floors
  • Beaux Arts architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Cielo Hotel Beach Club Puerto Morelos
Cielo Beach Club Puerto Morelos
Cielo Beach Hotel
Cielo Beach Puerto Morelos”
Cielo Beach Hotel
Cielo Beach Puerto Morelos
Cielo Beach
Hotel Cielo Beach Hotel Puerto Morelos Puerto Morelos
Puerto Morelos Cielo Beach Hotel Puerto Morelos Hotel
Hotel Cielo Beach Hotel Puerto Morelos
Cielo Beach Hotel Puerto Morelos Puerto Morelos
Cielo Hotel Beach Club
Cielo Beach Hotel Puerto Morelos”
Ojo de Agua Hotel
Ojo de Agua Puerto Morelos
Ojo de Agua Hotel Puerto Morelos
Cielo Beach Hotel Puerto Morelos

Ojo de Agua Reviews

Reviews

5.6
Rating 10 - Excellent. 2 out of 24 reviews" "
Rating 8 - Good. 8 out of 24 reviews" "
Rating 6 - Okay. 5 out of 24 reviews" "
Rating 4 - Poor. 1 out of 24 reviews" "
Rating 2 - Terrible. 8 out of 24 reviews" "

6.4/10

Cleanliness

6.0/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

4/10 Poor

Catharine, Florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sold not told
This was the hotel I reserved but when I arrived found that it had been sold and changed its name. The previous owner had kept all the reservations and without any question or notice moved our reservation to a completely different hotel. So, I never actually stayed at this hotel but due to my experience would not reserve here again.

10/10 Excellent

SB, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great for on a low budget. right on the beach!
The rooms are simple, but we had an ocean view and the beach is fantastic. If you are used to 5 stars this is not for you, I would go back.

8/10 Good

Jeff, St. Louis, MO

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Right on the beach.....great location.
I took a chance with this hotel since I read all the reviews. I have to say the reviews are not up to date. Our room was finished and very clean. Beds were comfortable, AC, and TV worked great.....spotty wifi. The hotel is right on the beach and very close to everything. The bad.....The doors and windows are not sound-proof. You can hear every sound from people walking, talking, swimming, etc. Also no hot water for 3 days even after I complained. During check-in the staff member tried to down grade my room to a standard even though I pre-paid for a suite. They fixed that after I went back down and complained after looking at the room. I would stay here again just because it's close to everything and large clean rooms.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Right on the beach
If you want a place right on the beach, this is for you. Price is high for what is on offer though. Very basic rooms, no fridge, do have Netflix. But...my room smelled strongly like a sewer, till trying to get the smell out of my clothes a few days later! Staff were very helpful and kind.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and unacceptable
This hotel does not resemble the website. It is under new management and is not complete.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holel on the beach!!! 🐚🐠🐬
The beds were so comfortable and the hotel itself is newly renovated. It is a short walk to the beautiful little town of Puerto Morelos. We'll be back. 👍

2/10 Terrible

Doug

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complete scam!!
This is a bait and switch. I am familiar with Puerto Morelos and was looking forward to Carlo Beach Hotel. The hotel in the photos! When we arrived they told us that we were booked into Ojo De Agua that is now Cielo Beach and they have a new name. When I called Hotels.cpm they said "what do you want us to do?" They did nothing!! Ojo De Agua is under construction!! Room with a bed!! No towel bars, no chairs, just white paint and a pile of towels!! No bell man to take bags up three floors!! When we went back to the old Carlo Beach they said the old owners are doing this to divert customers to their new property!! Total scam!! Once again Hotels.com did nothing except talk to the hotel and said nothing they could do!!!

8/10 Good

Sarah

Liked: Staff & service, property conditions & facilities, room comfort
Perfect location
Notice, when we arrived the hotel had changed it's name to Ojo de Agua. It was a bit confusing but luckily the photos on hotels.com were good and I recognized the building. We were greeted by a man who I think was the owner and he was very nice. Our room was on the top floor and there were no elevators, a woman who worked there was kind enough to offer to carry my bag but I felt bad. If you can't handle the stairs request a ground floor room, I didn't see an elevator. The location was perfect! Right on the beach and a short stroll (either by beach or on the streets) to the main square. They had a small pool that looked quite clean and a restaurant/bar right on the beach. Drinks were cheap and we got them to go so we could sip our margaritas while we walked to town. The room was sufficient, had what we needed but nothing more and the bed was fine not super comfortable. The biggest issue for us was an odor that was coming probably from the drains, it is mexico so it was to be expected but it definitely smelled the whole room up and the window had no screen on it. We left the window open and probably because it was super

2/10 Terrible

robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't bother.
Okay- this was not a pleasant experience at all. First of all, the hotel goes by Hotel Ojo De Agua. NOT cIello Beach Hotel- so that was a problem since the hotel like 3 doors down goes by the same name. Anyway- I tried to get out of this reservation twice- and they evoked the no cancellation policy. The room we booked online was NOTHING like what we got upon arrival. The room stunk terribly, like just old musty dirty. The bathroom window opened out into a hallway- no screen, no glass nothing. No toilet paper holders.. NO HOT WATER. We had to shower in a completely different room while we were there. They offered to move us, to a room with two double beds we booked a queen. We didn't want to move after lugging our suitcases up three flights of stairs since there are no elevators. Also, they are obviously in the middle of remodeling because it was loud starting very early, dusty and just distracting. They were also painting the stairwells, I know this NOT because of warning signs put up but because my bags had white wet paint on them after we drug them down the stairs. Also, the beach seating they have is very nice. But don't expect prompt service from the bar area, we were informed that they wouldn't serve us unless we had an order of $100 pesos per person- which we did but the server was pretty rude about it. There were no screens on the window to the outside,so no opening it. I was disappointed and I WILL NEVER BOOK HERE AGAIN.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel does not exist as such
The hotel has changed its name to Arena and administration apparently it splited one month ago. An employee called Ulises was aggressive and rude, said that he would not take any complains and threatened to kick me out of private property If I kept complaining. Expedia should know about these changes, hotel administration should know this is not the way for treating guests.

2/10 Terrible

Carissa, Portland, OR

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel wasn't open and was trashed when we arrived!
We thought we had the wrong place because it was a little hard to find. Once we found it everything was busted, there was trash everywhere and no one was there. The pictures online weren't even the actual rooms. We even had some helpful police officers confirm it was the correct hotel. We had to find another hotel.

8/10 Good

nancy, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awe some hotel stay!!
Cielo beach club is operated by Ojo de Aqua. Very nice location. Staff was great, on top of things at all times. We didn't have TV (bummer for down time) but we had a beautiful veiw. Hotel offered beach chairs, tables, hammits, and bartenders that even serve you along beach. Room was next to the bar and grill which was very convienant for us. Housekeeping daily which was awesome. .

8/10 Good

Donna, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beachfront location is excellent!
Beachfront location is excellent! Staff is friendly and helpful. Maria @ Reception is exceptional!

8/10 Good

Sunshine, München

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schöne Zimmer und Lage, abends extrem laut
Die Lage und Zimmer sind sehr gut aber der Name Cielo BH taucht absolut nirgends auf, man checkt ein im Hotel Ojo de Agua und das scheint dasselbe zu sein...sehr verwirrend. Zimmer wirken wie neu und sind schön mit kostenfreiem Wlan, Aircon, Safe, Kühlschrank und grossem Bad mit schöner Dusche. Ein kleiner unspektakulärer Pool ist vorhanden und am Strand stehen schöne Liegen zur Verfügung für die Gäste, die Nicht-Gäste aber leider auch mieten können.. Man kann auch gut schnorcheln am Strand. Direkt vorne neben dem Pool angrenzend an den Strand ist Dons Bar und Restaurant mit gutem Essen aber: wir waren an einem Sanstag im Hotel und es war so ein Höllenlärm ausgehend von der Bar mit Musik und Animateurtyp mit Mikrophone, dass an Schlaf nicht zu denken war...es war so laut im Zimmer als wenn nan in einer Disco steht. Das war neben der komischen Namensgeschichte der einzige Negativpunkt aber der war gravierend. Ich weiss nicht ob es wochentags auch so ist, möglicherweise ist es da ruhiger. Und das Hotel scheint eigentlich nur Ojo de Agua zu heissen. Was wir sehr dubios fanden nachdem wir das Cielo gebucht hatten was jnter diesem Namen vor Ort nicht zu existieren scheint offiziell.
Stayed 1 night in Aug 2017

2/10 Terrible

Metlex, Europe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel exists no more!!!
We arrived in the night at Puerto Morelos. We were very tired and discovered that this hotel didn't exist anymore!
Stayed 4 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Hotel economico cerca de la playa
Habitaciones limpios faltan solo lugares para poner las cosas especialmente en el baño

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid booking this
The hotel is under new management. It does not recognize the booking in this website. Take it at your own risk.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neu erstelltes Hotel. Noch nicht alle Zimmer sind komplett eingerichtet.

6/10 Okay

Frida

Liked: Property conditions & facilities
Enkelt och rent på stranden
Rent och fräscht hotell med bra läge på stranden. Enkel standard, något överprisat (i allafall under högsäsong). Bra restaurang på stranden nedanför. Solstolar och parasoll ingår för hotellets gäster.

6/10 Okay

Amy, cuernavaca

Liked: Cleanliness, staff & service, room comfort
No es lo que muestran las fotos
El hotel esta en remodelación, por lo que le faltan algunos detalles, como la alberca, espejos en los baños y en el cuarto, tuvimos que pedir uno para poder arreglarnos, nos lo pusieron en seguida. El personal muy amable, el hotel limpio y recién remodelado. Su ubicación es lo mejor.

6/10 Okay

Marco antonio

Liked: Cleanliness, room comfort
Disliked: Staff & service
Muy mala experiencia, reserve una habitación y me cambiaron a otra lejos de la alberca, lejos del restaurant, la habitación muy bonita y limpia pero no tenía agua caliente

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien Restaurante muy rico Don Diego atiende muy bien

6/10 Okay

anette, cancun

Disliked: Property conditions & facilities, room comfort
promocionan lo que no hay
llegue y para reguustrarme una cuadra caminando , porque ahi no se dan de alta , me fui a la playa a consumir y cuando subimos las cosas habian tv que no prendian y habia la caja del sky en el piso y no habia enchufe para conectarlas y no servia tampoco , quisimos hablar por telefono a la recepcion y este no tenia cable y tampoco servia , nose como pueden promocionar un hotel a base de mentiras ya que no habia nada de esto , el balcon era para enanos porque si salia y me decsuidaba corria el peligro de perder la vida, el gerente federico nada del otro el mundo en cuestion servicio , el servicio de diego y miguel el mesero es otra cosa , yo podria volver pero con mi tv propia por la taencion de los muchachos que se desvivieron , pero uds como pagina deberian poner una sancion a los hoteles que vendan lo que no es , ubicacion buena , servicio faltaria ampliar mas el menu , calidad del servico d emiguel y diego excelente

2/10 Terrible

jose muñoz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel en rehabilitación
Hotel en rehabilitación , con habitación sin terminar , alberca en malas condiciones , acceso sin calle para pavimentar , sin teléfono , instalaciones eléctricas inseguras , acabados en baños sin terminar y peligrosos para andar descalzo , tv sin señal , ventanas sucias , y olor en general dentro de la habitación desagradable