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Palmar Beach Resort and Spa Riviera Maya - All Inclusive

4.5 star property

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Photo gallery for Palmar Beach Resort and Spa Riviera Maya - All Inclusive

Exterior
Corner Suite Swim Up Ocean Front - Kids Free all year round (up to 12 years old) | Premium bedding, down comforters, free minibar, in-room safe
On the beach, white sand, beach umbrellas, beach towels
Terrace/patio
Couples treatment rooms, sauna, hot tub, steam room, hot springs

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • Laundry

Explore the area

Map
Carretera Cancun - Tulum km 27.5, Bahia Petempich, Puerto Morelos, QROO, 77580
  • Puerto Morelos Town Square
    ‪1 min walk‬
  • Ojo de Agua Beach
    ‪3 min walk‬
  • Puerto Morelos Beach
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe 2 Queen- Kids Free all year round (up to 12 years old)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe 2 Queen- Kids Free all year round (up to 12 years old)

  • Ocean view
  • 640 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Swim Up King - Kids Free all year round (up to 12 years old)

Terrace/patio

Deluxe Swim Up King - Kids Free all year round (up to 12 years old)

  • 539 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite Ocean Front- Kids Free all year round (up to 12 years old)

Corner Suite Ocean Front- Kids Free all year round (up to 12 years old) | View from room

Corner Suite Ocean Front- Kids Free all year round (up to 12 years old)

  • Ocean view
  • 1242 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two Deluxe Ocean View Lock Off - Kids Free all year round (up to 12 years old)

Premium bedding, down comforters, free minibar, in-room safe

Two Deluxe Ocean View Lock Off - Kids Free all year round (up to 12 years old)

  • Ocean view
  • 1250 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Suite - Kids Free all year round (up to 12 years old)

Premium bedding, down comforters, free minibar, in-room safe

Family Suite - Kids Free all year round (up to 12 years old)

  • 625 sq ft
  • Sleeps 4
  • 1 Double Bed, 1 Twin Sofa Bed and 1 Double Sofa Bed

View all photos for Deluxe Swim Up 2 Queen - Kids Free all year round (up to 12 years old)

Terrace/patio

Deluxe Swim Up 2 Queen - Kids Free all year round (up to 12 years old)

  • 539 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio King - Kids Free all year round (up to 12 years old)

Premium bedding, down comforters, free minibar, in-room safe

Studio King - Kids Free all year round (up to 12 years old)

  • 520 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite Ocean View 2 Queens - Kids Free all year round (up to 12 years old)

Premium bedding, down comforters, free minibar, in-room safe

One Bedroom Suite Ocean View 2 Queens - Kids Free all year round (up to 12 years old)

  • Sea view
  • 1294 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Swim Up King - Kids Free all year round (up to 12 years old)

View from room

Studio Swim Up King - Kids Free all year round (up to 12 years old)

  • 520 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Corner Suite - Kids Free all year round (up to 12 years old)

Premium bedding, down comforters, free minibar, in-room safe

Two Bedroom Corner Suite - Kids Free all year round (up to 12 years old)

  • Sea view
  • 1942 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Corner Suite Swim Up Ocean Front - Kids Free all year round (up to 12 years old)

Corner Suite Swim Up Ocean Front - Kids Free all year round (up to 12 years old) | Premium bedding, down comforters, free minibar, in-room safe

Corner Suite Swim Up Ocean Front - Kids Free all year round (up to 12 years old)

  • 1242 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King - Kids Free all year round (up to 12 years old)

Deluxe King - Kids Free all year round (up to 12 years old) | Premium bedding, down comforters, free minibar, in-room safe

Deluxe King - Kids Free all year round (up to 12 years old)

  • 640 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Ocean View King - Kids Free all year round (up to 12 years old)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View King - Kids Free all year round (up to 12 years old)

  • Ocean view
  • 640 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite Ocean View - Kids Free all year round (up to 12 years old)

Premium bedding, down comforters, free minibar, in-room safe

Family Suite Ocean View - Kids Free all year round (up to 12 years old)

  • Ocean view
  • 625 sq ft
  • Sleeps 4
  • 1 Double Bed, 1 Twin Sofa Bed and 1 Double Sofa Bed

View all photos for Two Deluxe Lock Off - Kids Free all year round (up to 12 years old)

Premium bedding, down comforters, free minibar, in-room safe

Two Deluxe Lock Off - Kids Free all year round (up to 12 years old)

  • 1250 sq ft
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Two Bedroom Suite Ocean View - Kids Free all year round (up to 12 years old)

Premium bedding, down comforters, free minibar, in-room safe

Two Bedroom Suite Ocean View - Kids Free all year round (up to 12 years old)

  • Ocean view
  • 2484 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Ocean View 2 Queen - Kids Free all year round (up to 12 years old)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View 2 Queen - Kids Free all year round (up to 12 years old)

  • Sea view
  • 640 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Palmar Beach Resort and Spa Riviera Maya - All Inclusive

4.5-star Puerto Morelos resort steps from Puerto Morelos Town Square
Catch some rays at the beach or spend the day relaxing at Palmar Beach Resort and Spa Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 7 restaurants. Change of bedsheets is available on request.
Palmar Beach Resort and Spa Riviera Maya - All Inclusive offers 435 air-conditioned accommodations, which are accessible via exterior corridors and feature indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Beds feature down comforters and premium bedding. Televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes, and phones. In-room massages, hypo-allergenic bedding, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor tennis courts and a 24-hour health club are featured at the resort. 5 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. There are hot springs/mineral springs on site.
Palmar Beach Resort and Spa Riviera Maya - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Palmar Beach Resort and Spa Riviera Maya - All Inclusive features a full-service spa, 5 outdoor swimming pools, outdoor tennis courts, and a 24-hour health club. Dining is available at one of the resort's 7 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 6 bars/lounges and a poolside bar. Guests can enjoy a complimentary breakfast each morning.

This all-inclusive resort also offers a children's pool, a complimentary children's club, and a garden. Complimentary uncovered valet parking is available on site.

Palmar Beach Resort and Spa Riviera Maya - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Caprichos - This restaurant specializes in international cuisine.
Pinxos 32 - Onsite restaurant. Open daily.
Davino - Onsite restaurant. Open daily.
Al Forno - Onsite restaurant. Open daily.
La Casona - Onsite restaurant. Open daily.
24-hour room service is available.

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Aerobics
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 2-device limit

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 6 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Al Forno
  • Caprichos
  • Davino
  • La Casona
  • Pinxos 32

Things to do

  • 2 outdoor tennis courts
  • 24-hour health club
  • 5 outdoor pools
  • Bicycle storage
  • Children's pool
  • Designer stores
  • Free children's club
  • Full-service spa
  • Kayaking
  • Playground
  • Tennis lessons

Family friendly

  • 5 outdoor pools
  • Baby bath
  • Baby monitor
  • Changing table
  • Children's games
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Elevator (35 inch wide door)
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

More

  • 4 buildings
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Free in-room WiFi has a 2-device limit

Property is also known as

Palmar Riviera Maya Inclusive
Palmar Riviera Maya by Tafer AI
Palmar Beach Resort Spa Riviera Maya
Palmar Beach Resort and Spa Riviera Maya - All Inclusive Resort
Palmar Beach Riviera Maya by Tafer Hotels Resorts All Inclusive

Palmar Beach Resort and Spa Riviera Maya - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 24 out of 67 reviews
Rating 8 - Good. 17 out of 67 reviews
Rating 6 - Okay. 10 out of 67 reviews
Rating 4 - Poor. 7 out of 67 reviews
Rating 2 - Terrible. 9 out of 67 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Scott Richard

Traveled with family
Liked: Cleanliness, staff & service
The staff at the resort were all fantastic. Friendly and accommodating. The pool was very cold, but you did eventually get used to it once in the pool for a little while. The beach is long but not a lot of space. The ocean water was not the greatest, but this might have been due to the trough weather. It is swimmable for sure, but the flags were red for the entirety of the trip. There was little for kids or teens to do and if you didn't want to sit in the cold pool, there wasn't much else to keep them occupied at all. Water sports on the beach were also limited. I think you could grab a kayak, but you had to really go looking for stuff to do other then the pool. This resort is under new ownership and it appears they are working on getting it up to standards. It was a great stay and it did the trick, but was not worth the price we ended up paying. Borderline 4 star at this time.
Stayed 7 nights in Dec 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

6/10 Okay

Constance

Liked: Staff & service
Stayed 9 nights in Dec 2024

6/10 Okay

Jon

Traveled with group, Traveled with family
Liked: Staff & service
So the newly named Palmar Beach Resort and Spa has a ton of potential. The layout of the property is great. We went knowing it was operating on a limited basis as they aren’t fully operational yet. If the new owners are willing to put a decent amount of capex into the pools and rooms, it could be an absolute gem. The beach here is very small, covered in seaweed, and borderline unusable (I don’t think there is any amount to money you could spend to fix this). The best thing about this place was the staff. They were all INCREDIBLE. As it currently stands, this place is good for a budget vacation but has the potential to be to be so much better.
Stayed 4 nights in Dec 2024

10/10 Excellent

Juveria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than next door Hyatt Ziva. Clean beautiful, property with multiple pools, beach access, cabanas, all inclusive, unlimited 24x7 room service, in room jacuzzis etc
Stayed 4 nights in Dec 2024

6/10 Okay

Keith

Traveled with family
Stayed 2 nights in Dec 2024

6/10 Okay

Michaela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We stayed during Christmas week. The good: We got ocean view room that was very clean spaciouse. Got welcome champagne and allowed early check in. Staff at restaurants and housekeepers were really the best I have ever experienced in all inclusive resorts, everyone was so nice and welcoming. Food at buffet excellent. Kids club awesome -but must book in advance or over capacity every day. Beautiful grounds well maintained good Room service The bad: beach was the most disappointing - full of seaweed literally unswimable and gross although they try cleaning every morning the beaches were trashy all over the area, there were only 2 restaurants open each day with long wait so we did buffets, Starbucks closed, weak entertainment no fun events or animation during the day so good if you want calm quiet resort. No hot water last 2 days and room hot tub was joke no hot water. The pools were too cold in December and swim up rooms are waste of money in cold season as hot tubs outside are not hot same cold pool water. They had the Most overpriced spa I have seen - almost $500 for couple massage quote. Pool tile needs some fixing. Our other family members booked premium 2 bed delux oceanfront suite with butler service and they were told it was double booked and have to stay in 2 separate rooms with teenagers not even next to each other . And they got no welcome champagne and very weak attitude to resolve the issue by front desk. The butler service is useless so don’t bother.
Stayed 7 nights in Dec 2024

2/10 Terrible

Oliver

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

pascal

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It's a nice resort with good service and staff. The food and drinks were good but to eat at the restaurants, there were always long wait times to get a table and also long wait time to get the food. Beach was full of sea weed, rocky, so we were unable to swim in it. It lacked activities. For example, we wanted to do kayaking but we were o ly able to do it on the last day of our stay and we had to pay. The guy in charge didn’t show up at 9 am (the time he is supposed to), but showed up at 10:30. If you are planning to go relax on the pool, that's a good resort but if you were thinking about doing so activities, it's not. You are really only paying for the room, food, pool, and drinks. The picturrs are not an accurate depiction of the beach and there is little additional fun or events thay are worth the money.
Stayed 4 nights in Dec 2024

4/10 Poor

Piotr

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were not impressed with this resort. Our room smelled like mold. Limited dining areas, we were told many times that waiting list was closed probably caused by limited staff. Very poor or no entertainment. No coffee after 11 am. Definitely not recommended resort.
Stayed 5 nights in Dec 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

James T

Liked: Amenities
Nice staff!
Stayed 5 nights in Dec 2024

6/10 Okay

Gail

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff were wonderful but we were limited to only one or two restaurants per meal and almost no activities. The designated teen area had a foosball table, ping pong etc but smelled musty and there was almost no one there. Lots of advertising for extras but no discount for all the things on the website that are not actually available.
Stayed 4 nights in Dec 2024

4/10 Poor

Waleed

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Food was not good relative to the cost. Need tastier food
Stayed 5 nights in Dec 2024

4/10 Poor

Airida

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Jonathan Scott

Traveled with family and small children, Traveled with family
The property is beautiful and staff is nice. It recently changed management so they seem to be having some transitioning kinks. The pools were freezing and at the restaurants they didn’t have tables big enough for my whole family so we couldn’t sit together.
Stayed 4 nights in Dec 2024

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bad service in the restaurants. Excellent buffet. staff very friendly and helpful.
Stayed 4 nights in Dec 2024

8/10 Good

Nitin

Traveled with family and small children
Liked: Cleanliness, staff & service
It was getting remodeled so very few guests and no activity was happening
Stayed 5 nights in Dec 2024

10/10 Excellent

Jhoander Ruiz

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Nov 2024

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien, todo muy limpio y el servicio y amabilidad de todos los empleados fue excelente
Stayed 1 night in Dec 2024

8/10 Good

Ana Cecilia Trevino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024