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Palmar Beach Resort and Spa Riviera Maya - All Inclusive

4.5 star property

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Photo gallery for Palmar Beach Resort and Spa Riviera Maya - All Inclusive

Exterior
Corner Suite Swim Up Ocean Front - Kids Free all year round (up to 12 years old) | Premium bedding, down comforters, free minibar, in-room safe
Exterior
View from room
Courtyard

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • Room service
  • Laundry

Explore the area

Map
Carretera Cancun - Tulum km 27.5, Bahia Petempich, Puerto Morelos, QROO, 77580
  • Puerto Morelos Town Square
    ‪2 min walk‬
  • Ojo de Agua Beach
    ‪3 min walk‬
  • Puerto Morelos Beach
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Deluxe 2 Queen- Kids Free all year round (up to 12 years old)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe 2 Queen- Kids Free all year round (up to 12 years old)

  • Ocean view
  • 640 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Swim Up King - Kids Free all year round (up to 12 years old)

Terrace/patio

Deluxe Swim Up King - Kids Free all year round (up to 12 years old)

  • 539 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite Ocean Front- Kids Free all year round (up to 12 years old)

Corner Suite Ocean Front- Kids Free all year round (up to 12 years old) | View from room

Corner Suite Ocean Front- Kids Free all year round (up to 12 years old)

  • Ocean view
  • 1242 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two Deluxe Ocean View Lock Off - Kids Free all year round (up to 12 years old)

Premium bedding, down comforters, free minibar, in-room safe

Two Deluxe Ocean View Lock Off - Kids Free all year round (up to 12 years old)

  • Ocean view
  • 1250 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Suite - Kids Free all year round (up to 12 years old)

Premium bedding, down comforters, free minibar, in-room safe

Family Suite - Kids Free all year round (up to 12 years old)

  • 625 sq ft
  • Sleeps 4
  • 1 Double Bed, 1 Twin Sofa Bed and 1 Double Sofa Bed

View all photos for Deluxe Swim Up 2 Queen - Kids Free all year round (up to 12 years old)

Terrace/patio

Deluxe Swim Up 2 Queen - Kids Free all year round (up to 12 years old)

  • 539 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio King - Kids Free all year round (up to 12 years old)

Premium bedding, down comforters, free minibar, in-room safe

Studio King - Kids Free all year round (up to 12 years old)

  • 520 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite Ocean View 2 Queens - Kids Free all year round (up to 12 years old)

Premium bedding, down comforters, free minibar, in-room safe

One Bedroom Suite Ocean View 2 Queens - Kids Free all year round (up to 12 years old)

  • Sea view
  • 1294 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Swim Up King - Kids Free all year round (up to 12 years old)

View from room

Studio Swim Up King - Kids Free all year round (up to 12 years old)

  • 520 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Corner Suite - Kids Free all year round (up to 12 years old)

Premium bedding, down comforters, free minibar, in-room safe

Two Bedroom Corner Suite - Kids Free all year round (up to 12 years old)

  • Sea view
  • 1942 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe King - Kids Free all year round (up to 12 years old)

Deluxe King - Kids Free all year round (up to 12 years old) | Premium bedding, down comforters, free minibar, in-room safe

Deluxe King - Kids Free all year round (up to 12 years old)

  • 640 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Ocean View King - Kids Free all year round (up to 12 years old)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View King - Kids Free all year round (up to 12 years old)

  • Ocean view
  • 640 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite Ocean View - Kids Free all year round (up to 12 years old)

Premium bedding, down comforters, free minibar, in-room safe

Family Suite Ocean View - Kids Free all year round (up to 12 years old)

  • Ocean view
  • 625 sq ft
  • Sleeps 4
  • 1 Double Bed, 1 Twin Sofa Bed and 1 Double Sofa Bed

View all photos for Two Deluxe Lock Off - Kids Free all year round (up to 12 years old)

Premium bedding, down comforters, free minibar, in-room safe

Two Deluxe Lock Off - Kids Free all year round (up to 12 years old)

  • 1250 sq ft
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Two Bedroom Suite Ocean View - Kids Free all year round (up to 12 years old)

Premium bedding, down comforters, free minibar, in-room safe

Two Bedroom Suite Ocean View - Kids Free all year round (up to 12 years old)

  • Ocean view
  • 2484 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Ocean View 2 Queen - Kids Free all year round (up to 12 years old)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View 2 Queen - Kids Free all year round (up to 12 years old)

  • Sea view
  • 640 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Palmar Beach Resort and Spa Riviera Maya - All Inclusive

4.5-star Puerto Morelos resort steps from Puerto Morelos Town Square
Catch some rays at the beach or spend the day relaxing at Palmar Beach Resort and Spa Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 7 restaurants. Change of bedsheets is available on request.
Palmar Beach Resort and Spa Riviera Maya - All Inclusive offers 435 air-conditioned accommodations, which are accessible via exterior corridors and feature indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Beds feature down comforters and premium bedding. Televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes, and phones. In-room massages, hypo-allergenic bedding, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor tennis courts and a 24-hour health club are featured at the resort. 5 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. There are hot springs/mineral springs on site.
Palmar Beach Resort and Spa Riviera Maya - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Palmar Beach Resort and Spa Riviera Maya - All Inclusive features a full-service spa, 5 outdoor swimming pools, outdoor tennis courts, and a 24-hour health club. Dining is available at one of the resort's 7 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 6 bars/lounges and a poolside bar. Guests can enjoy a complimentary breakfast each morning.

This all-inclusive resort also offers a children's pool, a complimentary children's club, and a garden. Complimentary uncovered valet parking is available on site.

Palmar Beach Resort and Spa Riviera Maya - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Caprichos - This restaurant specializes in international cuisine.
Pinxos 32 - Onsite restaurant. Open daily.
Davino - Onsite restaurant. Open daily.
Al Forno - Onsite restaurant. Open daily.
La Casona - Onsite restaurant. Open daily.
24-hour room service is available.

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Aerobics
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 2-device limit

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 6 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Al Forno
  • Caprichos
  • Davino
  • La Casona
  • Pinxos 32

Things to do

  • 2 outdoor tennis courts
  • 24-hour health club
  • 5 outdoor pools
  • Bicycle storage
  • Children's pool
  • Designer stores
  • Free children's club
  • Full-service spa
  • Kayaking
  • Playground
  • Tennis lessons

Family friendly

  • 5 outdoor pools
  • Baby bath
  • Baby monitor
  • Changing table
  • Children's games
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Elevator (35 inch wide door)
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

More

  • 4 buildings
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Free in-room WiFi has a 2-device limit

Property is also known as

Palmar Riviera Maya Inclusive
Palmar Riviera Maya by Tafer AI
Palmar Beach Resort Spa Riviera Maya
Palmar Beach Resort and Spa Riviera Maya - All Inclusive Resort
Palmar Beach Riviera Maya by Tafer Hotels Resorts All Inclusive

Palmar Beach Resort and Spa Riviera Maya - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 36 out of 84 reviews
Rating 8 - Good. 18 out of 84 reviews
Rating 6 - Okay. 11 out of 84 reviews
Rating 4 - Poor. 9 out of 84 reviews
Rating 2 - Terrible. 10 out of 84 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Hayden

Traveled with family
Liked: Staff & service
The resort persistently pressured us to purchase a timeshare. The restaurant operated only on select days, and the quality of the food was average at best. Additionally, the rooms were in disrepair and could have benefited from more thorough cleaning.
Stayed 5 nights in Feb 2025

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable. Friendly staff. Great food.
Stayed 5 nights in Feb 2025

10/10 Excellent

Randall Thomas

Traveled with partner
Liked: Amenities
Excellent place will be back!!
Stayed 7 nights in Feb 2025

10/10 Excellent

Nat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An excellent resort I recommend it!!

The staff here are the highlight of the resort! From the front desk to the service staff to the housekeeping and maintenance personnel!!! Everyone is extremely attentive, friendly, professional, and caring. I have traveled to many all inclusive in many countries as well as cruise often and this staff really stood above the rest. I chose a swim up room with a hot tub outside and it was worth the upgrade. The room was very modern and the finishes were luxurious. The grounds were manicured. The pools were crystal clear and clean. The staff works around the clock to maintain the property. We tried 2/3 of the dinner restaurants and the food options were great and the quality was superb by U.S. standards. The morning and lunch buffets included mimosas and Bloody Marys. The selection was plentiful as well as a made to order omelette station. The bars had quality liquor and no plastic bottle liquor which was a pleasant surprise. The beach was nice but there was quite a bit of seaweed but that is expected this time of year. They had staff cleaning it up all day. The hotel was a 20 minute drive from Cancun airport. I would suggest an uber or a scheduled taxi service so you don’t get price gouged walking out of the airport. An uber back was 20 usd or 400 mxp. I did order the up charge lobster for dinner and while it was the nicest presentation and portion I’ve ever had, it was $75! But there are plenty of included options on the menu including shrimp and steak. Stay here!!
Stayed 3 nights in Feb 2025

10/10 Excellent

Michael Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star excellent stay. Peaceful and quiet. Staff was great. Really enjoyed.
Stayed 3 nights in Feb 2025

8/10 Good

Camilo A., Malden

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The kindness of staff was superb
Stayed 4 nights in Feb 2025

8/10 Good

Douglas Paul

Stayed 7 nights in Feb 2025

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jan 2025

2/10 Terrible

Robert

Disliked: Staff & service
Property was set up nice. Property has service issues. Hot water issues, phone issues, and staff issues.
Stayed 7 nights in Feb 2025

8/10 Good

Gretchen

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities
The resort was very nice, food was great and staff was amazing. During our stay our building lost power on our 2nd day and we were relocated. Our original room was Deluxe Swim Up room and our new room was a standard room. There was no apology or attempt to be compensated which was disappointing. After getting settled into our new room we experienced a water leak. When turning on the shower, water rained out of the ceiling vent. Maintenance was quick to respond and repair. I understand the property is under new management and in the process of some revamps. We would be happy to visit again once they have had time to settle in.
Stayed 5 nights in Feb 2025

10/10 Excellent

Christopher J, patchogue

Stayed 5 nights in Jan 2025

8/10 Good

Aaron

Stayed 7 nights in Jan 2025

10/10 Excellent

Alicja

Liked: Cleanliness, staff & service, property conditions & facilities
We really like the property except for access to the beach which was not good. The beach was very small and covered with water grass. Access to the ocean is also not great because the water is full of rocks and water grass. The beach is very shallow. This is the only area that has been not nice. Other than that we are pretty satisfied with our vacation.
Stayed 4 nights in Feb 2025

10/10 Excellent

Anish, Coquitlam

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accomodation. ools were clean. The buffet, food places and room services are too good. I would definitely go back again.
Stayed 5 nights in Jan 2025

10/10 Excellent

martha

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent servicio limpio y tranquilo muy recomendable
Stayed 3 nights in Jan 2025

10/10 Excellent

MIchelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are clean and the resort well maintained. They were refurbishing certain buildings but that didn’t impact our trip. The food was excellent, it was by far the best I’ve ever had at an all inclusive. The drinks were great and made with spirits that are typically considered top shelf at other resorts. The beach is small and there is seaweed at the shore line despite an additional $2/day seaweed clean up fee charged to each guest. There are multiple pools with plenty of lounge chairs and cabanas available. The staff is phenomenal! They are friendly, attentive and the very best part of the trip. Not all restaurants are open every night and the schedule wasn’t always accurate. That being said, there were always at least two restaurants open for dinner and room service was available 24/7. We didn’t have hot water when we arrived but that was quickly fixed by maintenance. I would definitely go back!
Stayed 4 nights in Jan 2025

10/10 Excellent

Thuan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent IMO. Would def return. Its clean. food is great. friendly staff. That all you really need. Con: Its a lil bit out of the way from anywhere. If you do kot intend to go out of the resort, then its fine. If not, then taxis to anywhere is a bit pricey to me compared to the US. Tip: Do not listen to the people at the airport. IT IS LEGAL to book an Uber. We got ripped off by going with the taxi service. I already booked an uber, but they claim ubers cannot go to the airport. If you’re not an uber fan, then book with the hotel. They pricier than ubers but cheaper than the taxis at the airport. at least they’ll be better than giving money to the price gougers at the airport.
Stayed 5 nights in Dec 2024

6/10 Okay

Junior

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Peguy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Jesse Taylor, Strathmore

Liked: Cleanliness, staff & service, property conditions & facilities
l loved that it was quiet, and it is going to be absolutely wonderful when it is open fully. We had excellent service - Dorian was absolutely amazing!
Stayed 9 nights in Jan 2025

4/10 Poor

Honey

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The phones were not working, some restaurants were not open and doesn’t state on the website. Food buffet options were not the best. Staff were nice and friendly.
Stayed 5 nights in Dec 2024

2/10 Terrible

Delia, Riverdale

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We stayed at the property jan 4-10, 2025 and there was NO HOT WATER the entire stay. We contacted the front desk 4 separate times and they pretended like they didnt know it was an issue. I was able to speak to the manager one time who also acted like it was being worked on. It was all lies. We met other guests who also had the same issues and were all told different stories. We went back to previous reviews and as early as November 2024, there were reports of no hot water. The hotel staff were nice and I felt badly for them because that situation is beyond their control. The manager started hiding from guests and the front desk was "unable to help". The manager gave every guest a different story to prolong the solution or any compensation so make up for the issues. He did that so that he could come back and say well "you completed your stay so we dont need to compensate you". They overcharged us for the resort fee - it was supposed to be $40 USD and they charged us $190 USD. They said they reversed it on our credit card and they did not. They poorly handled this entire situation from the beginning. Also, there arent enough guests at the hotel to meet their occupancy so they rotate which restaurants are open each night. The property itself is very dark and poorly lit at night. In addition no hot water, the phones in the rooms do not work and half of the outlets in the room didnt work. There is a beach but it is very shallow and is covered in seaweed. Expedia was no help.
Stayed 6 nights in Jan 2025

4/10 Poor

Gerry

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No HOT water our whole stay!!! Front desk just gave us the runaround. We paid for a swim up room, it would have been great but the pool was not even close to warm, cold cold So don’t do what we did and pay for something you can’t use.
Stayed 4 nights in Jan 2025

2/10 Terrible

carolyn

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
NO HOT WATER for 7straight days. Was given many different stories about the reason for no hot water but management NEVER responded. premium menu items were never available. Front desk was often unattended. beautiful view but would Never ever recommend staying here.
Stayed 1 night in Jan 2025

6/10 Okay

Rhonda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Dec 2024