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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property

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Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

4 outdoor pools, free cabanas, sun loungers
Amber Room | 1 bedroom, premium bedding, pillowtop beds, free minibar
Breakfast, lunch, dinner served; international cuisine
Ruby Suite | View from room
Private beach, white sand

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • On private beach
  • Hot Tub
  • Housekeeping

Explore the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪7 min drive‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Puerto Morelos Town Square
    ‪17 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Ruby Suite

Ruby Suite | 1 bedroom, premium bedding, pillowtop beds, free minibar

Ruby Suite

9.8 out of 10
Exceptional
(19 reviews)
  • 624 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms | 1 bedroom, premium bedding, pillowtop beds, free minibar

Sapphire, 2 Bedrooms

9.2 out of 10
Wonderful
(7 reviews)
  • 807 sq ft
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Agatha King

Agatha King | 1 bedroom, premium bedding, pillowtop beds, free minibar

Agatha King

8.8 out of 10
Excellent
(117 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen | 1 bedroom, premium bedding, pillowtop beds, free minibar

Agatha Queen

8.4 out of 10
Very good
(150 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Amber 2 Queen beds

View from room

Amber 2 Queen beds

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Amber Room

View from room

Amber Room

9.6 out of 10
Exceptional
(31 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Sapphire Room | 1 bedroom, premium bedding, pillowtop beds, free minibar

Sapphire Room

8.0 out of 10
Very good
(52 reviews)
  • 538 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Family Room -5 guests- Superior with Side Sea View

1 bedroom, premium bedding, pillowtop beds, free minibar

Family Room -5 guests- Superior with Side Sea View

  • Partial sea view
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Bunk Bed

View all photos for Room Superior with Sea View

1 bedroom, premium bedding, pillowtop beds, free minibar

Room Superior with Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Premium with Sea View

1 bedroom, premium bedding, pillowtop beds, free minibar

Room Premium with Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Standard with Sea View

1 bedroom, premium bedding, pillowtop beds, free minibar

Double Room Standard with Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

4.5-star Puerto Morelos hotel with 4 outdoor pools
Spend the day catching some rays at Sensira Resort & Spa Riviera Maya – All Inclusive's private white sand beach, relaxing by one of the hotel's 4 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request.
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, an outdoor tennis court, and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Sensira Resort & Spa Riviera Maya – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Complimentary secured self parking is available on site.

Sensira Resort & Spa Riviera Maya – All Inclusive is a smoke-free property.

La Pergola - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Galerie Des Sens - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Finca de Ana - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Rodeo Grill - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Tentazione - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (6,771 square feet of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2020
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.57 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1067 out of 1969 reviews
Rating 8 - Good. 454 out of 1969 reviews
Rating 6 - Okay. 203 out of 1969 reviews
Rating 4 - Poor. 118 out of 1969 reviews
Rating 2 - Terrible. 127 out of 1969 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Sensira over spring break and it was just what we needed - family friendly, safe, great staff…just tons of fun! Our kids are 5 and 6 - so much for them to do: swim in the pools, ocean, trampoline, zip line, kids club activities, mini golf, ice cream, and video games. We all had a blast. This was the smallest place I have been but that was perfect for a first time with kids. Would definitely recommend. Only complaint was they never restocked the mini bar - I never called or talked to the front desk about it as there were bars to grab a drink - but it would be nice if they brought more pop and water to the rooms.
Stayed 4 nights in Mar 2025

10/10 Excellent

Emily Dawn

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
7 adults and 4 kids (8-11). We all loved the resort! Check-in/out was quick and easy! It is very safe & kid friendly! The resort is compact so you can get anywhere within about 5 minutes. The Ruby suite was spacious and bright! Emilio made sure our room was kept tidy and stocked with fresh towels! The Amber lounge was nice. The Butler service allowed us to book dinner reservations for us, but not for our full group. Rafael checked in each day to see if we needed anything. There are 3 stray dogs, but they seem tame. I saw kids petting them without issue. POOLS & OCEAN: They clean and maintain the pools regularly - staff collected leaves from the pool with nets The beach is beautiful, but the ocean is murky and has seaweed. The cabanas were annoying. Got up at 4am to get one, but someone else had it when I went back at 7am. If you leave it for 30 mins they can give it to someone else. FOOD & DRINK: Lots of easy access to food and drink! Choice of 4 beers and premium liquor. Mini bar was very well stocked! Dinner: we could usually just walk in and get seated - even as a group of 11. The Mexican restaurant was our favorite! We went 3 times, and the staff were great! We celebrated my birthday one night, and my in-law’s anniversary another night. They made it really special! Ask for their habanero sauce - it adds a wonderful burst of flavor! Special shout-outs to Filipe and team!
Stayed 10 nights in Mar 2025

10/10 Excellent

Christelle

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing.
Stayed 4 nights in Mar 2025

8/10 Good

Mugdha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are spectacular, as most are facing the ocean. Building and rooms are all modern and super clean. Excellent room service. My main issue was the buffet was rather small. It was the same food every day, which got pretty boring on day 4 and 5. There is not much night except one hour night show from 9-10 pm and then everyone dissappears, which family with kids like I suppose. Super kid friendly with video game rooms, theatre to see movies, toddler slides in separate pool area, zip lining over the pool and rock climbing. Beach was very dirty. Resort tried its best to clean out the weeds but there was a ton. Beach area isn’t lit at night so I could sit by the beach at early night as I would like to with family. No shops or markets around except a store in the resort itself. You have to get a taxi to drive to any shops.
Stayed 5 nights in Mar 2025

10/10 Excellent

EVGUENI V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet was the best buffet of any resorts. Cabanas are nice but you have to wake up by 6 am to get one of these.
Stayed 7 nights in Mar 2025

6/10 Okay

Carling

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are travelling with kids and wanting them to have a blast - book here! If you are just an adult wanting to relax or enjoy a trip with friends, highly recommend booking elsewhere. This resort is VERY catered toward children.
Stayed 6 nights in Mar 2025

10/10 Excellent

Rashpal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing’s perfect
Stayed 3 nights in Mar 2025

10/10 Excellent

Raymund

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sensira is highly recommended. The staff were friendly and punctual. The location was beautiful. If you want to simply relax, this all inclusive resort can help you do so. We basically stayed all day until sunset in one of the cabanas (though they are first-come-first-serve). The French restaurant on the second level, Galerie Des Sens, was a highlight. We'll be back.
Stayed 4 nights in Mar 2025

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort, especially for families with young kids. Food was good at the buffet and the restaurants. The beach has nice sand but did have lots of seaweed at shoreline; could find sandy spots not far into the water though.
Stayed 8 nights in Mar 2025

10/10 Excellent

Rodrigo

Stayed 6 nights in Mar 2025

10/10 Excellent

Jinod krishnan

Traveled with family and small children, Traveled with family
Liked: Cleanliness
The time we spent in sensira was really great, the property is nicely maintained and staffs are kind. I will definitely recommend this place to my friends
Stayed 5 nights in Mar 2025

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Variety of food options
Stayed 6 nights in Mar 2025

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Leonid

Stayed 6 nights in Mar 2025

8/10 Good

Suzanne Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Our family stayed for a week mid March and we had an amazing stay. The resort is designed for family fun.funprogrammes
Stayed 7 nights in Mar 2025

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

8/10 Good

Gonzalo, S7nrise

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I will start with the bad: AIR CONDITIONING IN RESTAURANTS AND THROUGHOUT THE HOTEL DOES NOT WORK, we sweated every meal, really uncomfortable. A/C in room is fixed at a pre-set temperature, really annoying. Road to get to property very unsafe, dangerous and could damage a low car. We found the strainer in our shower uncovered so room smelled like sewage. Water came out of the shower al the way into the closet covering the way into the toilet, my baby slipped. Call for someone to mop and no one answered, had to come down to front desk to request and they never came, they brought towels instead. Even though is all inclusive, they charge extra for room service, never saw that one before. Apparently everyone is new, no one knew stuff because they had been there for 2 days only, seems like a made up excuse to not help guests. Bartenders, front desk personnel and waiters lack service training or are very discouraged, service is below average for Cancun. You have to wake up before 6 am to separate your beach chairs or you will not have one for the day. The good: Hotel is beautiful and has very nice amenities like a zip line and a kids jumping area, splash pad & they have a baby care club too. Michael Jackson’s show was really impressive Food and beverages are of good quality, the Mexican restaurant was DELICIOUS. Rooms are ample and well decorated They don’t do reservations for dinning which I find great because last thing I wanna do is get out of the pool to make one.
Stayed 3 nights in Mar 2025

2/10 Terrible

Carly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very disappointed with our stay. The staff was kind and hard working but there was a lot left to be desired. The food was a big problem. Bugs on the food in the buffet, obvious left overs being served, messy dinning area. The seat saving was on another level in the pool area. People saving every chair with no one actually using them leaving the people at the pool or beach left without a chair. Rude and inconsiderate guests leaving trash every where. The beach area was filthy and smelly. Why is it $5 to use an old kayak? The grill restaurant is very disorganized. I beg of you to please take reservations, and not have guests just standing there in a line all night. We waited a very long time and then got the wrong food and were rushed out for the next group. This was not a relaxing experience for me and my family. The entertainment crew, mini golf and the drinks/ coffee were the highlights. I would not come back, no thank you.
Stayed 7 nights in Dec 2024

8/10 Good

Lei

Liked: Cleanliness, staff & service
Good
Stayed 3 nights in Mar 2025

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the dining & bar options were open a bit later than 10pm. Or Have A Place were you can get food all the time.. I also didn’t like that the food down by the kids area were cold ( please invest in heating lamps) They also need more entertainment at the resort ( for the live shows ) other then that everything was fine.
Stayed 3 nights in Mar 2025

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Alireza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the butler service provided by Cristian and Joao. They took the decision-making out of when and where to have dinners every night so we could fully relax. They also facilitated scheduling spa services, luggage pickup, and helped with getting our mini-bar restocked with more water bottles and drinks. We enjoyed the included Bali beds by the pool/beach and service was wonderful throughout.
Stayed 7 nights in Mar 2025

6/10 Okay

Saurabh

Traveled with family
Liked: Cleanliness
The food options were limited and very subpar. The customer service/housekeeping need to pay more attention to detail. e.g. Didnt top up mini fridge/water in room, buffet service required repeated requests for coffee etc.
Stayed 5 nights in Mar 2025

8/10 Good

Michelle Raeanne

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
The mechanical bull,basketball court and tennis courts were not available. The entertainment was lacking as well. Great spot for families with little kids!
Stayed 6 nights in Mar 2025