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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property

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3 outdoor pools, free cabanas, sun loungers
Sapphire, 2 Bedrooms | View from room
Amber Room | Premium bedding, pillowtop beds, free minibar, in-room safe
View from room
Private beach, white sand

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • On private beach
  • Hot Tub

Explore the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪1 min walk‬
  • Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Ruby Suite

Ruby Suite | Premium bedding, pillowtop beds, free minibar, in-room safe

Ruby Suite

  • Ocean view
  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms | Premium bedding, pillowtop beds, free minibar, in-room safe

Sapphire, 2 Bedrooms

  • Partial ocean view
  • 807 sq ft
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Agatha King

Agatha King | Premium bedding, pillowtop beds, free minibar, in-room safe

Agatha King

  • Ocean view
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen | Premium bedding, pillowtop beds, free minibar, in-room safe

Agatha Queen

  • Ocean view
  • 463 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Amber 2 Queen beds

View from room

Amber 2 Queen beds

  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Amber Room

View from room

Amber Room

  • Ocean view
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Sapphire Room | Premium bedding, pillowtop beds, free minibar, in-room safe

Sapphire Room

  • Ocean view
  • 538 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Double Room Standard With Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Bed(s)

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About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

4.5-star Puerto Morelos hotel with 3 outdoor pools
Spend the day catching some rays at Sensira Resort & Spa Riviera Maya – All Inclusive's private white sand beach, relaxing by one of the hotel's 3 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request.
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, an outdoor tennis court, and a complimentary water park with waterslides are featured at the hotel. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Some rates at Sensira Resort & Spa Riviera Maya – All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This luxury hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Complimentary secured self parking is available on site.

Sensira Resort & Spa Riviera Maya – All Inclusive is a smoke-free property.

La Pergola - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Galerie Des Sens - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Finca de Ana - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Rodeo Grill - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Tentazione - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

All inclusive details

All-inclusive room rates at Sensira Resort & Spa Riviera Maya – All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (6,771 square feet of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2020
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.31 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1054 out of 1932 reviews
Rating 8 - Good. 449 out of 1932 reviews
Rating 6 - Okay. 191 out of 1932 reviews
Rating 4 - Poor. 114 out of 1932 reviews
Rating 2 - Terrible. 124 out of 1932 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

jo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a family oriented resort so it is great for families. If you’re a couple that like to be out the way it is great for you too. The only thing that frightened me was the 3mi road getting to the property. Potholes are huge so if you’re not used to driving on roads like that, don’t drive. There is nothing walking distance so you’ll have to uber/taxi to wherever you like. I have to give the hugest shout out to the bellman Diego. From arrival to departure and everything in between, he is the epitome of guest service excellence. He took some REALLY GREAT photos of my fiancé and I that we are getting framed. Everett in dining hall in the lobby was great too ! He poured us drinks until the drinks started drinking us. Oscar helped me to set up excursions and my ride back to the airport. My room was cleaned well by housekeeping but they did not replace wash cloths and towels and we had to wait 30 min to receive them. besides the housekeeping mishap, my stay was awesome and i thank you all for a great birthday
Stayed 4 nights in Jan 2025

6/10 Okay

Laurence

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Victor

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Sensira was great. We really enjoyed the buffet. The selection of fruits and different cuisines were delicious. The Italian restaurant was not the greatest. The Mexican restaurant had very good appetizers but I would skip the mains. Steakhouse was solid. However, the highlight of the trip was all the activities for my 2.5 year old. She absolutely loved the trampoline room, even though she was the smallest one in there. The air hockey tables were a bit worn, but they were still fun for her. The daybeds were great and we spent most of the day at the beach. The staff were really great, especially at La Pergola (the buffet). Special shout out to Hever, Adrian, Karina, Mario and Roberto! We picked this resort specifically because it was very family friendly and it lived up to the reviews. Only real complaint would be the inability to stop the AC in the rooms. It was very cold in the rooms. Would definitely go again next year!
Stayed 5 nights in Jan 2025

8/10 Good

Todd

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice place, but not at all luxurious for anyone who’s ever stayed some place that is. We had the highest tier room which came with a butler—Cristian was lovely and helpful—and access to the Amber lounge which was a nice place to have coffee in the morning. Overall my wife and I made a great time of it, but even in the “adults only” section, this is a resort almost exclusively for young families. We were traveling without our nearly grown children for the first time in a while, and didn’t mind the noise and chaos created by toddlers and small children, but it’s not what we thought we were signing up for. If you’re a young or multi-generational family looking for a budget friendly all-inclusive pool vacation, this might be the place for you. If you’re a couple who wants an atmosphere of romance and pampered luxury, this is not it. It would however be remiss of me not to mention how spectacular the spa was. We had a couples massage, followed by the hydrotherapy, and I’ve never felt so relaxed. It was the best relaxing massage I’ve ever had.
Stayed 3 nights in Jan 2025

8/10 Good

Andrea

Traveled with family
Liked: Staff & service
Definitely caters to kids which is why I chose it and love about it. But……. Food very slender options at the buffet area.the showers are stand up showers and the water comes out all over the place, have to put a towel, the cups at the swim up pool definitely need to be changed out, and the swim up pool is dirty due to how close the beach is to the pool.
Stayed 5 nights in Jan 2025

10/10 Excellent

james

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The best property for families and parents with small children. So many great options for entertainment for the kids and plenty of things to do. We also loved the daycare, the kiddos loved going there and it gave us adults an opportunity to enjoy some time alone before picking them up.
Stayed 3 nights in Jan 2025

10/10 Excellent

Meghan Lynn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay! (4 adults, 4 kids under 7). The amenities, beach, pools were all amazing and well used by all. The resort had several washrooms around the main areas and they were fairly well kept for how busy it was! Our room was nice & big with a beautiful view (room 511). The main lobby, kid zone etc were awesome options for the kids. We tried to attend a couple viewings of the movies but they were either not playing or the wrong one was on. The buffet was pretty good, however we were disappointed that it was open and closed during certain times along with the other snack areas - which only proved issues with the littles since they dine on their own time. There were options, but felt sort of limited. Buffet was good - consistent at least. It did seem basic, not much options for the kids (chicken nuggets, french fries and cheese quesadillas for many nights) which they were already tired of from the lunch options served at the pool/beach. The best buffet was the last day we were there - figures! Our only neg. feedback was the Al a Cart restaurants had amazing food but you couldn't actually make any reservations - they were first come first served - and even though we were first few in line it was at least 2hr ordeal at the steakhouse which obviously didn't fare well with the kids. The service at the al a carts were sub par compared to the rest of the resort. Overall we would return here again!
Stayed 6 nights in Jan 2025

8/10 Good

Cherry

Liked: Staff & service
Stayed 7 nights in Jan 2025

8/10 Good

Jared

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Dec 2024

6/10 Okay

Isabella Camara

Traveled with family and small children, Traveled with family
Disliked: Amenities
Resort should include transportation for guests coming into the country, we had a difficult time with the drivers from the airport and finding a reliable trustworthy company to use. Resort is nice but a lot of areas are needing repairs. Unable floor easily kids trip on and my sister did as well. Often no soap in the pool/ beach area bathrooms. Our room was never stocked from the beginning and always missing items, sometimes not restocked with enough bath towels. A lot of inconsistencies. The adult only section was often filled with kids all day causing a lot of sand and dirt on the pool and hot tub making it not pleasing to use at all. No supervision from resort staff and a great lack of staff at this resort in general . Everyone is genuinely nice but you can see they are over worked and needed more employees on premises. Food was good and a lot of options, vegan and vegetarian menu at almost all the a la carts and buffet. But overall for what you spend at this resort I would not consider it luxury as there was a lot of dissatisfaction our group experienced and did not make us happy on this trip.
Stayed 6 nights in Jan 2025

8/10 Good

Nandish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

4/10 Poor

Alexander

Traveled with family and small children
Disliked: Amenities
We attended over Christmas holidays 2024 with our two children age 5 & 8. Although the price and reviews made it seem like a great deal, we ultimately did not have a great experience. - our son is celiac; there were pretty limited gluten free foods or the foods that might have been gluten free were highly cross contaminated. When we made inquiries for example at the buffet, servers couldn’t answer any questions. - this leads to the next issue which is that the staff throughout the resort largely had very limited English skills. If any at all. While I realize it was Mexico, a resort catering to international guests should have staff with better English skills. - the facilities that attracted us to this resort- games area with foosball and air hockey, video game stations, trampoline and foam pit- were all in terrible condition. The air hockey and foosball were all damaged and dysfunctional, missing pucks and balls; the video game stations were dysfunctional; the trampoline and foam pit were ok but in very worn out condition, nothing like the pictures on the website. The foam pit left little pieces of foam in our kids hair and clothes. - the buffet and restaurants had very limited hours and availability. During the day there were no buffet spaces open and so we found ourselves having to collect extra food at breakfast so the kids would have snacks during the day. I would expect a buffet facility at a resort like the is to be open all day. - I could go on; I do not recommend.
Stayed 6 nights in Dec 2024

8/10 Good

Naser

Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort
Stayed 3 nights in Dec 2024

10/10 Excellent

dianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional family resort
We had an amazing experience at Sensira. The staff were outstanding. The rooms were very spacious, clean and modern. The kid amenities were exceptional from young to preteen. The spa experience was really special. Food was fantastic. Excellent value for experience. We would highly recommend this resort to families.
Stayed 7 nights in Jan 2025

2/10 Terrible

Stanley

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2025

4/10 Poor

Chinmayi Radhakrishna, Tempe

Liked: Cleanliness
Stayed 8 nights in Dec 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

Charlotte

Traveled with family and small children
Liked: Cleanliness
Overall we liked this resort but felt there were some things that could be improved. Good things… Food - we thought it was great! The restaurants were nice to mix it up but the buffet was also good. We didn’t do the buffet for dinner only breakfast and lunch but both of those were great. I’m celiac and always found something to eat but the buffet didn’t label anything except for the small bread section. Would be nice if they labelled things. I just stuck to the few items I felt safe with. Would not recommend this resort for celiac especially kids. Some efforts were made but not enough. Pools - my kids loved the pools and so did we. They are not heated though and I wish they had a hot tub in the family side. The kids were cold a lot and could have used a warmer pool to warm up! But that was partly because it wasn’t as hot outside, we had many overcast days. Layout - the whole place is well laid out. Never felt far from anything. Evening shows- we loved the shows and so did my kids although they were so tired they rarely made it to the end. Still very fun! The theatre was good and I liked the choices of movies. The areas that need improvement Amenities - the kids area were run down or completely closed. Felt there wasn’t as much to do as advertised. For example the foosball table had no balls, one air hockey table wasn’t working and the other was very run down. The courts were closed and never once saw anyone working to fix any of these things.
Stayed 7 nights in Jan 2025

4/10 Poor

Sergey, alpine

Traveled with family and small children
Food was terrible . Service on the beach , mediocre
Stayed 7 nights in Jan 2025

2/10 Terrible

ping

Disliked: Cleanliness, staff & service
Stayed 5 nights in Dec 2024

6/10 Okay

Irene, Calgary

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The resort itself and our room were beautiful. However, we will not be back because the service was very slow, there were lineups everywhere (dining, bars, coffee shop) and it was impossible to get a pool lounger unless you "reserved" (technically not allowed) very early in the morning. Overall it seemed that they were short-staffed and just did not run efficiently. For example there were always lineups to get into the restaurants and the hosts were usually doing the table cleanup in addition to seating guests so it would take a long time before you even talked to the host even if there were empty tables. The pool/beach grill was usually backed up for 90 minutes during lunchtime/early afternoon. It's too bad the service was so poor because the resort and room were lovely so other that that we would go back in a heartbeat.
Stayed 7 nights in Dec 2024

10/10 Excellent

Karesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were all helpful I felt safe
Stayed 4 nights in Jan 2025

2/10 Terrible

RENATA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty beach, seaweed piles not picked up, towels everywhere. Minimal entertainment. Very cold pools. Would not go back or recommend to family and friends.
Stayed 7 nights in Jan 2025

2/10 Terrible

Jay

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

2/10 Terrible

Joscilyn

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Transportation is very restricted due to security. Cleanliness was poor, it was a struggle to get face cloths and water. Thr whole family was ill and I know I cant narrow down where from but the help was minimal unless you dish out some big tips. There were things closed or in rough shape compared to the photos. Be prepared to have more money to budget and spend. If your not amber level or higher you cannot reserve dinner and the waits are hours and hours if you manage to get a table. The seaweed is a lot, no teal waters like the photos. The spa was probably the best part of the facility.
Stayed 7 nights in Jan 2025