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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

3 outdoor pools, free cabanas, sun loungers
Amber Room | View from room
Amber Room | Premium bedding, pillowtop beds, free minibar, in-room safe
Sapphire, 2 Bedrooms | View from room
Private beach, white sand

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • On private beach
    On private beach
  • Pool
    Pool
  • All inclusive
    All inclusive
  • Hot Tub
    Hot Tub
  • Spa
    Spa

Explore the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Petempich Bay
    1 min walk
  • Arrecife de Puerto Morelos National Park
    1 min walk
  • Puerto Morelos Beach
    14 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    22 min drive

Room options

View all photos for Ruby Suite

Ruby Suite | Premium bedding, pillowtop beds, free minibar, in-room safe

Ruby Suite

  • 624 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms | Premium bedding, pillowtop beds, free minibar, in-room safe

Sapphire, 2 Bedrooms

  • 807 sq ft
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Agatha King

Agatha King | Premium bedding, pillowtop beds, free minibar, in-room safe

Agatha King

  • 463 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen | Premium bedding, pillowtop beds, free minibar, in-room safe

Agatha Queen

  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Amber Room

Amber Room | Premium bedding, pillowtop beds, free minibar, in-room safe

Amber Room

  • 463 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Sapphire Room | Premium bedding, pillowtop beds, free minibar, in-room safe

Sapphire Room

  • 538 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

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About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

4.5-star Puerto Morelos hotel with 3 outdoor pools
Spend the day catching some rays at Sensira Resort & Spa Riviera Maya – All Inclusive's private white sand beach, relaxing by one of the hotel's 3 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request.
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and a complimentary water park with waterslides are featured at the hotel. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Sensira Resort & Spa Riviera Maya – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Complimentary secured self parking is available on site.

Sensira Resort & Spa Riviera Maya – All Inclusive is a smoke-free property.

La Pergola - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Galerie Des Sens - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Finca de Ana - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Rodeo Grill - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Tentazione - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Playground
  • Shopping
  • Spa tub
  • TV in common areas
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (6,771 square feet of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2020
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 1.91 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 865 out of 1473 reviews" "
Rating 8 - Good. 323 out of 1473 reviews" "
Rating 6 - Okay. 135 out of 1473 reviews" "
Rating 4 - Poor. 76 out of 1473 reviews" "
Rating 2 - Terrible. 74 out of 1473 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Regina Marie

Traveled with family
Liked: Amenities
Beautiful people great service will definitely go again
Stayed 6 nights in Aug 2024

10/10 Excellent

Omair Arif

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2024

10/10 Excellent

Jimmy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, ambiance is really great, staff are friendly, perfect for family.Me and my enjoy so much...
Stayed 3 nights in Aug 2024

10/10 Excellent

Liliya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like hotel service don’t like beach
Stayed 7 nights in Aug 2024

10/10 Excellent

Mark Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay Again!
Enjoyed stay once again! Sensira is so secluded, relaxful, & great for families. It is now the down season, yet the staff is extremely helpful & kind. The scents of the lobby & other areas of the resort put you at peace. The view is beautiful & the many pools make the complex easy to navigate. It is safe & easy to keep track of your children. There are so many cool hidden spaces along with bars that need to be used more. Only disappointment was not having the dinner buffet open. The restaurants are good, but the choices in the past of the dinner buffet was amazing. Staff were extremely helpful & kind helping my family celebrate our wedding anniversary.
Stayed 4 nights in Aug 2024

10/10 Excellent

maria rebeca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Love the resort, the only thing was that there was a lot of seaweed and we couldn’t use the beach. Love the staff
Stayed 4 nights in Jul 2024

10/10 Excellent

Jeffrey

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family really enjoyed this resort! It was clean, the staff was very friendly, the food was good, the resort was very quaint and not overly busy. Would definitely go back again.
Stayed 7 nights in Aug 2024

8/10 Good

Jessica Absher David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Nekia Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a a surgical procedure during my stay. The butler and conceriege staff went above and beyond to bring several of the nightly dinner experiences to me since I was unable to get out. In addition the staff went above and beyond just going the extra mile in order for me to enjoy my stay.
Stayed 5 nights in Aug 2024

8/10 Good

Derrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The areas for the children were great
Stayed 4 nights in Aug 2024

10/10 Excellent

Piero, tampa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids really enjoyed it.
Stayed 6 nights in Aug 2024

8/10 Good

JOHN DAVID

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was unfortunately full of seaweed. However the property was filled with amazing amenities, amazing staff and clean! Highly recommend if you are travelling with children!
Stayed 9 nights in Jul 2024

8/10 Good

Liza jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet food very limited.and dinner have limited options.after nine you don’t have options for snack
Stayed 4 nights in Aug 2024

8/10 Good

Christian Preciado

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mexican restaurant was extremely delicious! 10/10 very kid friendly!
Stayed 3 nights in Jul 2024

10/10 Excellent

Minelica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation, staff, cleanness, food…
Stayed 6 nights in Aug 2024

10/10 Excellent

Florida

Liked: Cleanliness, staff & service, property conditions & facilities
Very good property.
Stayed 11 nights in Jun 2024

6/10 Okay

Rahel

Traveled with group, Traveled with family
Liked: Staff & service
The stuff service is was amazing, Very welcoming and helpful. Specially Vector The bartender ,He made our stay an forgetful.
Stayed 6 nights in Jul 2024

10/10 Excellent

Mina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is well maintained , great and friendly staff , delicious food . I didn’t like the ocean there was so unclean.
Stayed 5 nights in Aug 2024

6/10 Okay

Joumana Nisan, El cajon

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
We recently stayed at this hotel and found it to be quite enjoyable for the kids, with a decent amount of activities for all ages. However, we were disappointed with the dining experience. The food quality was not great, and the restaurant often ran out of items, regardless of the time of day. Despite the first-come, first-served policy, we noticed that others were allowed in before us on multiple occasions. Additionally, the food was frequently cold, which was quite frustrating. Improvements in the dining service would make a big difference.
Stayed 5 nights in Aug 2024

10/10 Excellent

Felipe

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Hotel es excelente para ir con la familia especialmente si son niños pequeños. Fui con mi esposa e hija de 5 años y la pasamos espectacular. Las opciones para la niña desde la piscina, Club Kid’s, Trampolín, Cine, área de video juegos, etcétera…. muchas opciones para que se divertirá en lo que Yo me relajaba en la piscina. Las habitaciones muy cómodas y muy limpias, el room service aunque tardaba de 45 a 55 minutos era excelente. El staff del hotel de todas sus facilidades son excelentes siempre dispuestos a ayudarte en cualquier petición o servicio que necesitarás. Las comidas del bufete y los restaurantes son muy buenas también tienen una buena variedad. En overall es una execelete opción para pasar unos dos con la familia en un ambiente bien familiar, tranquilo y seguro. Definitivamente si vuelvo a Cancún será mi primera opción. Muchas gracias a todo el staff por hacer de nuestras vacaciones una buena experiencia.
Stayed 8 nights in Jul 2024

2/10 Terrible

Anthony

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
BEWARE OF FOOD POISONING!! We recently stayed at Sensira and it was extremely unfortunate that most of our group did not get to enjoy our vacation. Out of 21 of us, 11 of us (including children), got extremely sick. Symptoms included throwing up numerous times and diarrhea for days. We had pre-booked a non-refundable excursion to Xplor that some of the group had to miss out on because they were so sick. We have traveled to Cancun and other parts of Mexico a dozen times and have never experienced something like this before. This is a clear representation of how their food handling has to be extremely unsanitary if these many of us got sick! The buffet had many food items not kept at proper temperatures and I am sure this where we most likely ate food that made us sick. Also, the main lobby, buffet and the kid entertainment area were extremely HUMID and HOT. If felt as if they had no AC. One of days it rained, they had leaks and wet spots all over the ceilings. I can only imagine the amount of MOLD they have build up. YOU HAVE BEEN WARNED!! DO NOT STAY HERE!
Stayed 6 nights in Jul 2024

10/10 Excellent

Manuel E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff , beautiful place , great food
Stayed 3 nights in Jul 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and it was very clean. They have a lot of activities for kids so it is good for families with young kids. We couldn’t use the beach because of all the seeweed
Stayed 5 nights in Jul 2024

2/10 Terrible

shpetim

Stayed 7 nights in Jul 2024