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Puerto Morelos Vacation Packages

The house is spacious and beautiful. The pool was refreshing. We were grateful for the free WiFi and free parking. We truly enjoyed our stay. Some suggestions: Better communication to the security guards about guests coming would help. Many of the guards were not even aware of this property, and none of them spoke English. We had trouble getting through the two gates on more than one occasion. It would help to add the following for guest use: vegetable peeler, can opener, electric dishwasher soap, paper towels, cleaning products, replacement trash liners, mixing bowls, and dish cloths. Booking is very difficult if your arrival is after hours. We had to wire money for payment. More payment options should be considered, including allowing Expedia to be a payment broker, instead of only “pay at property.” The property manager should be more accessible prior to arrival. It took awhile for us to connect with the property manager, but once we could text with them, it worked out fine. There were no checkout instructions. The pool pump required repair while we were there, so we only accessed the pool at the start of our trip.

Wow! Easily the best resort we have stayed at. I am not Vegan but the best part of this trip was definitely the food. The all-inclusive is the best deal around by far. There are plenty of non-vegan options but honestly I mostly ate the vegan versions. Everything was top-shelf. Charlies Vegan Tacos were a highlight. And we actually lost some weight while we were there since its so healthy. The service was incredible. Everywhere we went we were greeted with smiles and hellos. We got to know by name many of the staff. The Pools are about the best I have seen and the beach (when there is not seaweed) is incredible. And they keep it cleaner than any other beach around. Every time we ventured out to try something different we came back to the hotel because it was just better. The free classes like Yoga were amazing as well. I feel this is a secret that will soon be out. But thank you to all the staff who were part of this experience.

La atención del Frondesk al llegar al hotel no fue buena , no te conducen a la habitación , te ves perdido , faltó atención y orientación al huésped .

Polite staff great resort

The pool area and activities were excellent. House keeping was beyond excellent. Reception area staff excellent. All restaurants were excellent in services except in one where my party didn't receive good service. Overall the stay was very good and I recommend others to visit.