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Emotions by Hodelpa Puerto Plata

4.5 star property

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Photo gallery for Emotions by Hodelpa Puerto Plata

Private beach, white sand, sun loungers, beach umbrellas
Outdoor pool, pool umbrellas
View from property
In-room safe, desk, blackout drapes, iron/ironing board
Breakfast, lunch, dinner served; international cuisine

Reviews

5.2 out of 10

Popular amenities

  • Parking available
  • Bar
  • All inclusive
  • Pool
  • Room service
  • On private beach

Explore the area

Map
Playa Dorada, Puerto Plata, Puerto Plata, 57000
  • Playa Dorada Golf Course
    ‪7 min walk‬
  • Playa Dorada
    ‪1 min drive‬
  • Embassy of the United States Dominican Republic
    ‪8 min drive‬
  • Puerto Plata (POP-Gregorio Luperon Intl.)
    ‪18 min drive‬

Room options

View all photos for Superior Room

Superior Room | In-room safe, desk, blackout drapes, iron/ironing board

Superior Room

  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Standard Suite, 1 Bedroom

Standard Suite, 1 Bedroom | In-room safe, desk, blackout drapes, iron/ironing board

Standard Suite, 1 Bedroom

  • 527 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room

  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds

About this property

Emotions by Hodelpa Puerto Plata

4.5-star property in Playa Dorada
Catch some rays on Emotions by Hodelpa Puerto Plata's private white sand beach, pamper yourself at the full-service spa, or spend the day at a casino.
Emotions by Hodelpa Puerto Plata offers 470 accommodations with safes and complimentary bottled water. Rooms open to balconies. Cable television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Puerto Plata property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the property include a private beach, an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Emotions by Hodelpa Puerto Plata is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Emotions by Hodelpa Puerto Plata, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like scuba diving and windsurfing.

Guests are offered a complimentary breakfast each morning and a complimentary manager's reception is offered on select days. The property offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the property's bars, which include a beach bar, a poolside bar, and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers an outdoor pool, a 24-hour fitness center, and a steam room. Complimentary self parking is available on site.

Emotions by Hodelpa Puerto Plata has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:30 AM and 9:30 AM. An additional breakfast (subject to charges) is served daily. The property offers a complimentary manager's reception on select days.
Yacht Club - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Valentinos Pasta Factory - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.
Juanitos - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
Caribbean Grill - This restaurant specializes in Caribbean cuisine and serves dinner only. Reservations are required.
Kokomos - This poolside restaurant specializes in barbecue and serves dinner only. Reservations are required.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals and snacks included
Number or type of beverages limited at one or more venues

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle available
  • Casino shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 9:30 AM
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Free manager's reception

Restaurants on site

  • Caribbean Grill
  • Juanitos
  • Kokomos
  • Valentinos Pasta Factory
  • Yacht Club

Things to do

  • 24-hour gym
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Casino
  • Children's club
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Horseback riding/rentals
  • Kayaking
  • Mini golf
  • Mountain biking
  • Nightclub
  • Outdoor pool
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Steam room
  • Tennis
  • Water skiing
  • Windsurfing

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 4 floors
  • 5 buildings
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Celuisma Playa
Beach House Playa Dorada Faranda All Inclusive Puerto Plata
Beach House Playa Dorada Faranda All Inclusive
Celuisma Playa Dorada All Inclusive Puerto Plata
Celuisma Playa Dorada Puerto Plata
Playa Dorada Celuisma
Celuisma Tropical Playa Dorada Hotel Puerto Plata
Celuisma Tropical Playa Dorada Resort
Celuisma Playa Dorada Resort Puerto Plata
Celuisma Playa Dorada Resort
Tropical Playa Dorada
Beach House Playa Dorada by Faranda Hotels All Inclusive
Beach House Playa Dorada by Faranda Hotels

Emotions by Hodelpa Puerto Plata Reviews

Reviews

5.2
Rating 10 - Excellent. 22 out of 250 reviews
Rating 8 - Good. 48 out of 250 reviews
Rating 6 - Okay. 55 out of 250 reviews
Rating 4 - Poor. 55 out of 250 reviews
Rating 2 - Terrible. 70 out of 250 reviews

6.2/10

Cleanliness

6.4/10

Staff & service

5.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Ed, T.O.

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Never going back

Horrible food selection. Horrible drink selection. Just a horrible experience. Staff tried hard to make things better, but overall it was not a good experience... Food and drinks get a 2 out of 10...

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
When he arrived he did not appear booking, expedia said they had not sent and handed me the room at 6:00 pm. When you reach the room they were cleaning up and let me in 15 minutes late

4/10 Poor

yendra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not a nice hotel. It is nothing like the advirtisement. Rooms are dirty, food is terrible, there is no entertaiment, and the staff was unpleasant.

4/10 Poor

Basem, Bonao dr.

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
It's a shame such a nice resort but the pool was filthy the food was no good. It seems no one cares, most of the employees are new and they have no idea how to handle the complaints

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

My worst hotel experience - ever!

Called ahead twice to enquire about early check-in. Was told I would have to pay which I did on checking in around 1.15 pm but after having paid was told I could not go to my room until 3 pm. Had to insist on getting my room which some supervisor allowed in the end (after much fuss). This incident was very disturbing. Also, hotel advertises free wireless internet but does not say it's ONLY AVAILABLE IN THE LOBBY and NOT in your room. Absolutely ridiculous and dishonest advertising. Ask hotel to call a taxi and was told it would be there in 5 minutes as it was somewhere nearby. Taxi took about half an hour which caused me to be late for a wedding I was attending. Generally, the staff is dishonest and discourteous. I have travelled the world and this is by far the WORST experience I have ever had.

2/10 Terrible

Cesar, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

waste of money

Hotel is in very bad shape, should be closed until new management takes over. Pool was dirty, lack of maintenance. Food was very limited. Birds on top of food.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Worse place in Puerto Plata

Air condition was broken two nites out of three I do not recommend this place at all

2/10 Terrible

Dina, G

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nightmare experience.

This place keeps changing its name because of how terrible it is. I picked it on a pinch but looking back I would pay anything to not stay there. I had a dead bird in the room when I walked in, no ac on a 90 degree weather, horrible check in, and the filthy pool and sheets horrible.

2/10 Terrible

cait , canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel was disgusting!

Ac did not work, they were suppose to fix it and never did. Front desk staff was very rude. Bartenders were okay but were trying to be stingy with the "FREE alcohol"! The rooms were disgusting, looked like a motel. The pools I would not even go in because it was all children in there probably peeing. The beach was okay, but there were sand fleas and ants crawling all over us. The food was mediocre. Just not a place I would recommend to anyone, which is why the resort was 95% locals and maybe I saw 5 tourists from outside of Dominican Republic. All in all, experience was not a fun one. I would say it was memorable though because of how disgusting it was overall. DO NOT WASTE YOUR MONEY PEOPLE!!!!

6/10 Okay

sully, g

Nice hotel

the hotel was fun, the food ok but needs improvement and variety. the beach is beautiful. the bar service was excellent and we must give credit to roberto for its excellent customer service

4/10 Poor

Yuderky

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Violet, NY

You get what you pay for

This resort did not offer any comfort or worthy entertainment. At check-in they didn't have my reservation. I waited close to an hour for them to contact Expedia and resolve the issue. The food drinks are not even worth mentioning.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible tha room

The atention for the personal of animation is excelent, but the room no is clear, all is old.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel is out dated

The hotel is out dated and in poor disrepair.The room conditions are horrible,unclean,and the service is terrible.The food leaves much to be desired and also unclean there was a fly in the soup casserole and the bar needs everything!This hotel should should not be in operation!!

4/10 Poor

Kenneth, New York City

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

My worst vacation iexperience n Playa Dorada

This resort has seen it's day. It needs a total renovation. The food was horrible and the selection was limited. The deserts were nothing special at all. The room was dismal. The bedding was hard and the room smelled of urine. I wouldn't house prisoners in this location. We all got very sick from the food. There was hardly any shows or interactive entertainment. I couldn't wait to leave.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
We loved the stayed, good food everybody was very nice and pleasant...

2/10 Terrible

Ernesto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Maritza, New York

Disliked: Cleanliness, staff & service, property conditions & facilities

the worst

Terrible service.

4/10 Poor

Diego, Brooklyn ny

Disliked: Cleanliness, property conditions & facilities, room comfort

Horrible

The only good things were the pool and some of the waiters

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible experience

I hope that no one has to experience thi s DUMP nothing worked in the room tv have no sound, no telephone line, no lights in the night table and the bathroom look like a pig place no hygiene, this hotel is not a 3 stat, is should be rated 0)

4/10 Poor

Terri Flora, Owen Sound, Ontario

Disliked: Property conditions & facilities

Really Disappointed!

The resort is really rundown and in spite of the great service staff was a really disappointing experience. The balcony door was permanently stuck closed. Didn't try the air conditioner but the room was clean and the bed fairly comfortable. The food was adequate, not much choice and the birds were everywhere walking ON the food trays, all over the tables, which were not wiped or cleaned even from day to day, the same dirt and smeared bird droppings. Not much selection of food although the wait staff was wonderful, of course looking for tips, which they say aren't allowed BUT if you want good service??? The beach was nice, too many people and too much 'saving' of lounge chairs, sometimes for the entire day, so there was limited space to sit and relax. We were there on Sunday and Monday to visit our family that came down for the week from Canada and there was NO SHOW, NO ENTERTAINMENT, unless you call some drunks on the stage with the 'entertainment' crew, doing karaoke, entertainment. I DON"T> Drinks were plentiful but really watered down and NO Disco, which wasn't a bad thing for us as our room was really close, but what IF we had wanted to go out and dance and socialize. NOPE!! All in all this was a really costly and disappointing experience and my husband and I along with my Canadian family would NEVER consider returning here.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

needs a lot of love

The room size was okay, but the room was seriously outdated. The food was not that great--but the beach was beautiful and close by. The service was okay unless you needed something-like the remote to your t.v. an iron (did not provide ironing board), or towels. Of course the staff provided these items-but we had to walk up and down three flights of stairs a few times. For the most part the staff was friendly, but their English was as about as good as my Spanish so that created a bit of a barrier. Hotel is severely outdated. I would rate it a 3.

10/10 Excellent

AMAURIS R.

Liked: Cleanliness, staff & service, room comfort

Family vacation

It was very nice steady at the hotel, stuff is very friendly , good food. Lot of fun etc.

2/10 Terrible

B, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Hotel Ever

We asked to change rooms when we arrived since the one they gave us had a bad odor and was very old and out dated. Our second room had a broken bed and we had to wait until the next day to have it changed. We did ask for an updated room but were told that the resort was full. There was only 100-175 people at the resort and the resort has 418 rooms. The food was the worst I have ever had. It was cold and what wasn't used at lunch was put into a salad for supper. We did not know what half of the food was. I had a bite of beef one night and it smelled of feces. We never ate beef again. Breakfast was the same food for 7 days, never having bacon, only dried out buns and bread, something that looked like spam and potatoes. The only juice as orange juice which was a powder that was very diluted. When we expressed our concerns to the staff they did not care. This was the worst place we have ever stayed at and would not recommend it to anyone. The pool was soo murky you couldn't see the bottom. The grounds were unkept. We were told by some local people that the resort did not even pay their staff's wages.

6/10 Okay

F, Staten Island NY

Liked: Cleanliness, staff & service

Better than expected!

of course, there are thing that can be improved like the WIFI just because the Kids complained about it all the time. As for me and my wife, it was just what we need it. Beach, Good Food and a very safe area.