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Viva Heavens by Wyndham, A Trademark All Inclusive

4.0 star property

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Photo gallery for Viva Heavens by Wyndham, A Trademark All Inclusive

On the beach, white sand, sun loungers, beach towels
Outdoor pool, open 6:00 AM to 7:00 PM, free cabanas, pool umbrellas
Lobby sitting area
Minibar, in-room safe, individually decorated, individually furnished
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • Gym

Explore the area

Map
Playa Dorada Complex, Puerto Plata, 570000
  • Playa Dorada Golf Course
    ‪1 min walk‬
  • Playa Dorada
    ‪1 min drive‬
  • Malecón De Puerto Plata
    ‪8 min drive‬
  • Santiago (STI-Cibao Intl.)
    ‪71 min drive‬

Room options

View all photos for Amnesia 1 king size bed, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Amnesia 1 king size bed, non-smoking

  • 522 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Nirvana 1 king size bed, handicapped accessible, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 1 king size bed, handicapped accessible, non-smoking

  • 414 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Nirvana)

Minibar, in-room safe, individually decorated, individually furnished

Room, 1 King Bed (Nirvana)

  • 414 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Nirvana 2 queen size beds, non-smoking.

Garden view

Nirvana 2 queen size beds, non-smoking.

  • 414 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for All Together Several beds, non-smoking

All Together Several beds, non-smoking | Garden view

All Together Several beds, non-smoking

  • 522 sq ft
  • Sleeps 5
  • 1 King Bed and 3 Twin Beds

View all photos for Amnesia 2 queen size beds, non-smoking

Garden view

Amnesia 2 queen size beds, non-smoking

  • 522 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Bliss 1 king size bed, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Bliss 1 king size bed, non-smoking

  • 221 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Viva Heavens by Wyndham, A Trademark All Inclusive

4-star resort in Playa Dorada
At Viva Heavens by Wyndham, A Trademark All Inclusive, spend the day on the beach where you can enjoy snorkeling. Then return for a meal at one of the resort's 5 restaurants. Housekeeping is available on request.
Viva Heavens by Wyndham, A Trademark All Inclusive offers 180 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with cable channels.

Bathrooms include showers and hair dryers. This Puerto Plata resort provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the resort include an outdoor tennis court, an outdoor pool, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include facials, body wraps, body scrubs, and body treatments.
Viva Heavens by Wyndham, A Trademark All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to an outdoor pool, Viva Heavens by Wyndham, A Trademark All Inclusive provides an outdoor tennis court and a fitness center. Dining is available at one of the resort's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a beach bar, a poolside bar, and a bar/lounge. Wireless Internet access is complimentary.

This all-inclusive resort also offers spa services, a terrace, and a vending machine. Onsite self parking is complimentary.

Viva Heavens by Wyndham, A Trademark All Inclusive has designated areas for smoking.

V Kitchen - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Blend - This restaurant specializes in Fusion cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Rosmarino - This beach restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Puebla 222 - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Sofrito - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball
Tennis rackets

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 5 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blend
  • Puebla 222
  • Rosmarino
  • Sofrito
  • V Kitchen

Things to do

  • 18-hole adjacent golf course
  • Archery
  • Beach volleyball
  • Beach yoga
  • Boat tours
  • Fitness classes
  • Gym
  • Kayaking
  • Motor boating
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Pilates classes
  • Rowing/canoeing
  • Sailing
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • Windsurfing

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Built in 2015
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests at this property also have access to the resort facilities of neighboring property Viva Tangerine By Wyndham.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 7:00 PM
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Viva Heavens by Wyndham, A Trademark All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 332 out of 938 reviews
Rating 8 - Good. 263 out of 938 reviews
Rating 6 - Okay. 161 out of 938 reviews
Rating 4 - Poor. 87 out of 938 reviews
Rating 2 - Terrible. 95 out of 938 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

alina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall not bad! We did had a great time at the beach, the beach is clean and nice. Beach volleyball was fun! And there is always beach chairs available which is so convinient! The stuff members are amazing 👏 But few things we didnt like...the premium drinks are only for viva members and you absolutely can not do an upgrade for an additional price, that was very dissapointing! Our TV in the room didnt work, and they offered to change the room after couple days, which at that point was pointless.
Stayed 9 nights in Feb 2025

4/10 Poor

Kilsia

Traveled with family
Disliked: Staff & service
It was clean and front desk was warm n welcoming. I’m very disappointed at one person at the towel site. When I asked for towels , it was not available several times. There’s one girl name Isa, (21 years old) she was very arrogant when I questioned about the towels. I was talking to the guys at the site n she got in the middle of the conversation with a very high pitch and arrogant manner. Later at the buffet, she again confronted me: saying exact words that she doesn’t care about no clients at the hotel n that she will fight if she has to. I had to report her at the front desk . I spoke to the manager, Marie n she was very supported of the incident. She came to see who the aggressive girl was. I never thought that a person working at the hotel that is supposed to be courteous can be so aggressive.
Stayed 2 nights in Feb 2025

6/10 Okay

Daniel Mark

Traveled with partner
Disliked: Cleanliness
Good proximity to airport. Clean, neat garden and pool areas. Comfortable beds, nice sheets and towels. Good A/C. Good drink variety. Very friendly staff. Spacious room. Umbrella provided! Hard to get restaurant reservations, as 2 of the a la carte restaurants were closed each night. Mold in shower grout/caulking. Soap scum on glass. Broken bathroom fixtures. No hot water in bathroom sink. Got food poisoning from eating salad appetizer at Puebla 222 restaurant (I know better, but forgot.) Raunchy entertainment dancing some nights. Uber works fine here, though staff told us several times that it didn’t.
Stayed 5 nights in Feb 2025

6/10 Okay

Tina Marie

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were very friendly. The buffet food was very limited and not very appetizing. The a la carte restaurants were clean and the food tasty. Rooms were somewhat clean. Inadequate quantity of bath towels. No body lotions or other amenities. Very limited activities. Hotel did not live up to prior reviews and should not be considered a 4 star.
Stayed 5 nights in Feb 2025

10/10 Excellent

Freddy, Irvington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely, everyone was real helpful and efficient. would definitely revisit this property at the drop of the dime!
Stayed 2 nights in Feb 2025

10/10 Excellent

GLORIMAR

Liked: Cleanliness, staff & service, property conditions & facilities
Marie is a keeper and so was concierge they help w everything. I cant complain from service to food go back 4 sure
Stayed 3 nights in Feb 2025

10/10 Excellent

Randy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at the resort, the staff were friendly.
Stayed 8 nights in Jan 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel staff i encounter in the past year in the Dominican Republic
Stayed 4 nights in Feb 2025

4/10 Poor

Eudy

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jan 2025

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Jeanette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and the service was excellent
Stayed 2 nights in Jan 2025

10/10 Excellent

Douglas John, Mercogliano

Traveled with partner
Expedia got us a great deal with this property, greatly appreciated. There were lots of mosquitoes in the evening due to the big pond next to the property, but maybe there isn’t much to do to remedy that? The Italian restaurant’s food wasn’t very good which required a reservation. However, the exception was that the pizzas were always very good, and didn’t require a reservation. The buffet restaurant was always very good, just that restaurant was worth the stay there! The room was very nice, and service was excellent with quick response to any complaints. When we arrived, the safe was broken with the combination function not working, along with a vent fan that was so loud and strong that it shook the floor. Both issues were resolved quickly, but the best solution would have been to have these things working correctly upon checking in to the room, yes? All in all, we enjoyed a lovely stay, and I would visit again.
Stayed 7 nights in Jan 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
nice people and good value
Stayed 3 nights in Jan 2025

10/10 Excellent

Bernardo

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Only cheepest liquor available
Stayed 2 nights in Jan 2025

8/10 Good

Himanshu

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay mostly due to staff, especially the entertainment crew who put on great shows every night. Rooms were fine, but when it rained there were drips from the roof! Strangely they charged our companions to reprogram card keys that stopped working, although I wasn't charged. The food was good, but it does get tiring to eat similar things every day. Make your dinner reservations the moment you arrive, especially if you have a larger group.
Stayed 5 nights in Dec 2024

8/10 Good

Luis

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
The staff was great accommodating all the needs, however the food quality and options where the downfall of any future tips at this particular property.
Stayed 3 nights in Jan 2025

6/10 Okay

Ana

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

MIGDALIA

Liked: Cleanliness, staff & service, property conditions & facilities
The food was excellent very delicious
Stayed 3 nights in Jan 2025

10/10 Excellent

Emmanuel, Fargo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property wad amazing!!
Stayed 5 nights in Jan 2025

4/10 Poor

Jose Luis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s outdated, way to expensive for what they offer. I will not be staying there again
Stayed 1 night in Jan 2025

10/10 Excellent

Alcides

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 3 nights in Jan 2025

10/10 Excellent

Daris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

Edison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Kenia

Traveled with partner
Liked: Cleanliness, staff & service
The room not good it is old and ugly
Stayed 3 nights in Jan 2025

6/10 Okay

Ana

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2024