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Basic-Hotel

2.0 star property

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Photo gallery for Basic-Hotel

Premium bedding, Select Comfort beds, desk, laptop workspace
NAPOLES | Mountain view
City view from property
Front of property
Premium bedding, Select Comfort beds, desk, laptop workspace

Reviews

4.8 out of 10

Popular amenities

  • Housekeeping
  • Free WiFi
  • Business services

Explore the area

Map
Libertad 331, Centro, Puerto Vallarta, JAL, 48300
  • Church of Our Lady of Guadalupe
    ‪2 min walk‬
  • Cuale Island
    ‪2 min walk‬
  • Olas Altas Beach
    ‪4 min walk‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪25 min drive‬

Room options

View all photos for PENTHOUSE

Premium bedding, Select Comfort beds, desk, laptop workspace

PENTHOUSE

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for CERDENA

Premium bedding, Select Comfort beds, desk, laptop workspace

CERDENA

  • 129 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for AMALFI

AMALFI | Premium bedding, Select Comfort beds, desk, laptop workspace

AMALFI

  • 129 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for GENOVA

Premium bedding, Select Comfort beds, desk, laptop workspace

GENOVA

  • 129 sq ft
  • Beach view
  • Sleeps 2
  • 1 Queen Bed

View all photos for POSITANO

POSITANO | Premium bedding, Select Comfort beds, desk, laptop workspace

POSITANO

  • 129 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for NAPOLES

NAPOLES | Mountain view

NAPOLES

  • 56 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for VENEZIA

Premium bedding, Select Comfort beds, desk, laptop workspace

VENEZIA

  • 54 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for JUMBO

Premium bedding, Select Comfort beds, desk, laptop workspace

JUMBO

  • 753 sq ft
  • Sleeps 8
  • 4 Double Beds

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About this property

Basic-Hotel

Hotel in Downtown Puerto Vallarta
Limo/town car service, a computer station, and tour/ticket assistance are available at this smoke-free hotel. WiFi in public areas is free.
Guest accommodations at Basic-Hotel offer ceiling fans. Select Comfort beds feature premium bedding. This Puerto Vallarta hotel provides complimentary wired and wireless Internet access. Bathrooms include separate bathtubs and showers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
The recreational activities listed below are available either on site or nearby; fees may apply.
Basic-Hotel features tour/ticket assistance and limo service. A computer station is located on site and wireless Internet access is complimentary. For a surcharge, the property provides an area shuttle within 100 kilometers, a theme park shuttle, and a bus station shuttle.

Basic-Hotel is a smoke-free property.

Languages

English, Italian, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge) up to 100 km
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • No elevator

More

  • 1 building
  • 4 floors
  • Beaux Arts architecture
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Separate bathtub and shower
  • Towels provided

More

  • Ceiling fan
  • Desk
  • Fan
  • Laptop workspace

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the cruise terminal (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 5 percent for credit card payments
The front desk is open daily from 1:00 PM - 2:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Credit card charges are subject to a surcharge of 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Children 18 years old and younger are not permitted at this property
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Alcohol is not served at this property

Property is also known as

BASIC-HOTEL Adults Hotel Puerto Vallarta
BASIC-HOTEL Adults Hotel
BASIC-HOTEL Adults Puerto Vallarta
BASIC-HOTEL Adults
BASIC-HOTEL Hotel Puerto Vallarta
BASIC-HOTEL Puerto Vallarta
BASIC-HOTEL Hotel
BASIC-HOTEL Puerto Vallarta
BASIC-HOTEL Hotel Puerto Vallarta

Basic-Hotel Reviews

Reviews

4.8
Rating 10 - Excellent. 6 out of 27 reviews" "
Rating 8 - Good. 3 out of 27 reviews" "
Rating 6 - Okay. 0 out of 27 reviews" "
Rating 4 - Poor. 3 out of 27 reviews" "
Rating 2 - Terrible. 15 out of 27 reviews" "

6.0/10

Cleanliness

5.0/10

Staff & service

5.6/10

Amenities

5.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Weird
Shared bathroom was not expecting. Chopped up rooms out of a office building.
Stayed 2 nights in Feb 2020

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

2/10 Terrible

Dale

Traveled with group
Disliked: Staff & service, property conditions & facilities
Hostel not hotel
Not at all close to the description this is a hostel not a hotel had to wait to get in then a room with windows but no glass in them so anyone could climb in then a room that was ok but was a huge hassle not as advertised
Stayed 1 night in Nov 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price.
Great stayed. Good area to walking.
Stayed 3 nights in Feb 2019

2/10 Terrible

Gayle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusted!
No receptionist. Door was locked. Some woman let us in, didn’t know we had a reservation, couldn’t rebook 2 rms for us, treated us like we were an inconvenience. Never again!
Stayed 2 nights in Jan 2019

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remove this hotel from your website.
This hotel needs to be removed from Hotels.com and I am entitled to a full refund. I reserved a family room with three beds, private bath, with air conditioning. The woman at the front desk insisted that I stay in a small dank room with one double bed, no private bath and no air conditioning. She showed me to a shower and toilet at the opposite end of the floor that stands outside of three other rooms. The sink is out in the open. She insisted that I would be the only one using it so it is no problem. (!) She said that there are no private bathrooms in this hotel and no air conditioning. This is blatant fraudulent advertising.
Stayed 2 nights in Jan 2019

2/10 Terrible

Verna, Colorado

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel never had our reservations scheduled. We purchased an all inclusive trip tp puerta vallerta including this hotel . Up on our arrival we get to the hotel by taxi and find out they dont have us down for our reservations! We talked to a gentleman there and he had to call the owner and ask for our reservation, she said dhe did not have us down for one! We had to get anorher taxi and go get another hotel that we had to pay out of our pocket in order for us to stay. We will never book there again! We would like our money back and including the money we had to pay for the other hotel! I have all receipt and my conformation for our reservations.
Stayed 7 nights in Aug 2018

10/10 Excellent

ANUSHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best n very cheap to save money
Cheap n best place !
Stayed 1 night in Feb 2018

2/10 Terrible

Patricia

Disliked: Room comfort
If you like sleeping in a cave.
Most places were sold out, so we had to book this place. First time there $39.00/night for a super small room. No windows, no electic outlets, no towels. We had to share the toilet and shower in the hall. The next day we were upgraded to a larger room. Two beds and our own bathroom. Finally got 1 bath towel & 2 hand towls on the 3rd day. The walls were thin and went up to the ceiling lights so you could hear your neighbors and see when they turned on lights. Oh, we had to pay $10/Xtra/day for upgrade. No, elevator, pool, or drinking water. There are other places to stay for the same price or less that offer more. The 3 people that worked there were very nice. Ceiling fans only so room was very stuffy.

2/10 Terrible

Pablo, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WARNING: please read before booking this hostel.
I can't believe I got hoodwinked by the pictures. We book a 5 day stay down the street. So for the weekend, as PVR was fully booked, I booked here. I could go on with a list the 27 things that went wrong, but I'll only give you a few. I went with a friend. Checking in she could not find us as she put my first name down as mister & my last name as my first name. We had only one pillow to share. We had to pay extra for a sheet. We had to pay extra for a towel each as they gave us hand towels as bath towels. (The hand towel we did get had a big hole in it.) There was a kitten crying all the time for food? The room was the size of a tomb with a fan at the top & we could hear everything from the other to rooms. (Everything!!) There was one plug in the room. The wifi only worked if you were near the stairs in the hallway. Not in every room like the ad said. The door to our room was not secure. The bathroom/toilet room was disgusting. The second night the toilets didn't work. As its common in some please in Mexico, you don't flush the paper down. This I understand. She might not have told any one this and someone did. When we brought this to her attention, she said that the plumber we come tomorrow? She did not get that we might need the bathroom in the night? You might be wondering why we stayed?(I was thinking that too.) As soon as we saw the place in person & dealt with her, we went online to find a new place. We couldn't find a place in the price range or higher.
Stayed 2 nights in Feb 2018

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not what we expected
Confusion regarding the booking. Berated for not speaking Spanish. Yelled at in Spanish by the hostess. No plug in in the room to charge the phone. Only one pillow on the bed for two people. The bathroom door knob fell off and locked us in. This was a shared bathroom so we were up several times n the night lettting other patrons out of the bathroom. We awoke early New Year's Day to the hostess yelling at someone. We had booked for three nights but left after one night.
Stayed 3 nights in Dec 2017

2/10 Terrible

Neftali, Cabos

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
El lugar es completamente horrible pero muy espantoso, de hecho ni me quede en el solo hice checkin y me salí la atención de la señora de recepción es woow malisimo, poco falto para que me dieran un cartón y periódico para dormir en el piso.
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
mal servicio
no me agrado mucho no hay tv estaba cercas de mi estancia es solo lo bueno
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pues llegue al hotel y nadie abrió así que no pude hospedarme,le comenté vía teléfonica a la señora Leticia que llegaría después de las 6 de la tarde y me Dijo que ella me esperaría y todavía unos días antes le volví hablar para confirmar mi llegada a la hora acordada y me volvió a decir que no había problema, llegando al hotel vi cerrado y le marqué al celular y nunca contestó. Llame a Expedia para comunicarles lo sucedido ellos también trataron de comunicarse y nada. AHORA LO QUE QUIERO ES QUE ME REGRESEN MI DINERO POR UM SERVICIO QUE NOOOO RECIBÍ POR QUÉ IRÉ A LA PROFECO POR QUÉ CREO QUE ESTE HOTEL NO TIENE BUENOS COMENTARIOS.
Stayed 1 night in Dec 2019

2/10 Terrible

Francia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No me respetaron el precio
No me respetaron el precio querían cobrarme esa cantidad del cuarto por persona yo llegue en la noche y me tuve que ir a otro hotel ,pésimo servicio
Stayed 1 night in Nov 2019

10/10 Excellent

Eduardo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me gustó mucho la ubicación
Esta bien.. Por el precio me agrado y es muy cómodo, cero ruido lo recomiendo mucho
Stayed 1 night in Oct 2019

4/10 Poor

Claudia

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, ubicación a pocos pasos de malecón. Personal muy atento
Stayed 1 night in May 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ESTAFADORES
PÉSIMO ! SON UNA ESTAFA, SI NO LLEGAS DE 1 A 3 NO TE RECIBEN... Y SE QUEDAN CON TU DINERO
Stayed 1 night in Mar 2019

10/10 Excellent

Carlos Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Increíble, me la pase fabuloso
Stayed 4 nights in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Cuarto sin ventanas, no hicieron el aseo, el drenaje de lavabo y regadera semitapado, la TV sin antena
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La atencion y el trato fue excelente, lo recomiendo.
Stayed 2 nights in Jan 2019

2/10 Terrible

Jesus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel de quinta es un hotel si se puede llamar hot
Una experience que no le puedo decear a nadie mal servicio y no podiamos dormir porque estavan recortando Las abitaciones para sacar ma's dinero y no poder canselar si canselaba se perdia lo que se cobro por eso yo no pago asta estar en los hoteles de lo demas estaba centrico 3 cuadras del malecon de maciado bonito pero eso no es hotel es un motel de paso mi esposa yego con marcas en los brazos bueno para la otra vamos a tener ma's cuidado.
Stayed 3 nights in Jul 2018

8/10 Good

Meño

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilidad
Bien tranquilo para descansar y seguria la puerta de acceso al hotel. personal agradable.
Stayed 2 nights in Jul 2018