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Buenaventura Grand Hotel & Great Moments - All Inclusive

4.0 star property

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Photo gallery for Buenaventura Grand Hotel & Great Moments - All Inclusive

Sundeck
Garden
Honeymoon Suite | Down comforters, minibar, in-room safe, blackout drapes
Couples treatment rooms, hot tub, body treatments, hydrotherapy
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Spa
  • 24/7 front desk

Explore the area

Map
Avenida Mexico 1301, Puerto Vallarta, JAL, 48350
  • Camarones Beach
    ‪2 min walk‬
  • Malecon
    ‪10 min walk‬
  • Playa de los Muertos
    ‪3 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪7 min drive‬

Room options

View all photos for Honeymoon Suite

Honeymoon Suite | View from room

Honeymoon Suite

  • Ocean view
  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Two Double Beds

Deluxe Ocean View Two Double Beds | Down comforters, minibar, in-room safe, blackout drapes

Deluxe Ocean View Two Double Beds

  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View King Bed

Deluxe Ocean View King Bed | Down comforters, minibar, in-room safe, blackout drapes

Deluxe Ocean View King Bed

  • Ocean view
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Two Double Beds

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Two Double Beds

  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King Bed

Deluxe King Bed | Down comforters, minibar, in-room safe, blackout drapes

Deluxe King Bed

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room Deluxe With Sea View

Down comforters, minibar, in-room safe, blackout drapes

Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Luxury

Down comforters, minibar, in-room safe, blackout drapes

Room Luxury

  • Sleeps 2
  • 1 King Bed

Room Deluxe With Side Sea View

  • Sea view
  • Sleeps 3
  • 1 King Bed(s)

View all photos for Room Deluxe

Down comforters, minibar, in-room safe, blackout drapes

Room Deluxe

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Standard

Down comforters, minibar, in-room safe, blackout drapes

Room Standard

  • Sleeps 3
  • 1 King Bed(s)

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About this property

Buenaventura Grand Hotel & Great Moments - All Inclusive

4-star Puerto Vallarta property, connected to a shopping center in Colonia 5 de Diciembre
Catch some rays at the beach or spend the day relaxing at Buenaventura Grand Hotel & Great Moments - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 3 restaurants.
Buenaventura Grand Hotel & Great Moments - All Inclusive offers 231 accommodations with minibars and safes. Beds feature down comforters. 32-inch LED televisions come with digital channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Puerto Vallarta property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Buenaventura Grand Hotel & Great Moments - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Buenaventura Grand Hotel & Great Moments - All Inclusive features a full-service spa, 2 outdoor swimming pools, a fitness center, and a children's pool. Dining is available at one of the property's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 3 bars/lounges. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a business center and a meeting room. Event facilities measuring 108 square feet (10 square meters) include conference space. This Colonial property also offers a terrace, a complimentary children's club, and an arcade/game room. Onsite self parking is complimentary.

Buenaventura Grand Hotel & Great Moments - All Inclusive has designated areas for smoking.

Frutas y Flores - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Sunset / Beach Club - This beachfront restaurant serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Corazón Contento - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
La Cabaña - This bar is located on the beach. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Surfing/body boarding

Land activities

Fitness facilities
Soccer
Volleyball

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • Snack bar/deli

Restaurants on site

  • Corazón Contento
  • Frutas y Flores
  • La Cabaña
  • Sunset / Beach Club

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 108 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • Built in 1982
  • Colonial architecture
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Buenaventura
Buenaventura All Inclusive
Buenaventura Grand
Buenaventura Grand Hotel
Buenaventura Grand Hotel All Inclusive
Buenaventura Grand Hotel All Inclusive Puerto Vallarta
Buenaventura Grand Puerto Vallarta
Buenaventura Hotel
Hotel Buenaventura
Buenaventura Hotel Puerto Vallarta
Buenaventura Puerto Vallarta
Buenaventura Grand Hotel Puerto Vallarta
Buenaventura Beach Hotel Puerto Vallarta
Buenaventura Grand Hotel Great Moments All Inclusive
Buenaventura Grand Great Moments Puerto Vallarta
Buenaventura Grand Great Moments
Buenaventura Grand Hotel Spa All Inclusive
Buenaventura Grand Great Moments All Inclusive Puerto Vallarta
Buenaventura Grand Great Moments All Inclusive

Buenaventura Grand Hotel & Great Moments - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 531 out of 1152 reviews
Rating 8 - Good. 310 out of 1152 reviews
Rating 6 - Okay. 185 out of 1152 reviews
Rating 4 - Poor. 75 out of 1152 reviews
Rating 2 - Terrible. 51 out of 1152 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Zakary

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have been coming to this property for the past four years and will keep coming back as long as things stay the same/grow for the better! The staff here is amazing! Daniel, Fausto, both Miguel at security and Miguel in the Sky Bar, Victor, Rodolfo, Gustavo, Eduardo, and Haidee make this resort! They treat EVERYONE with respect and like family. They make me want to go back year after year! Everyone on the resort is ALWAYS willing to help and tries their best to accommodate! The location is perfect right in the heart of town. Not far from the romantic zone or Malecón. Rooms are clean and nice. Breakfast is the spotlight of the food, lunch has great dessert, dinner could use some work but is fine because there are so many great places to eat within walking distance. We like hanging out at the pool all day. I do wish the main pool was adult only as I could do without kids splashing people trying to relax in the pool. Also I think it would be better if you didn’t have to get to the pool at 6:30 in the morning to reserve a chair but that isn’t terrible as long as the staff does not take the towels before you get back there. All the bars on the property are great! I do really really with at least one of the outside bars would stay open to midnight or at the absolute very least 11 like they used to back in the day! That would definitely take this property to the next level! I will always recommend BVG!!
Stayed 5 nights in Feb 2025

10/10 Excellent

Ambree

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second time here, and everything was amazing. We have no complaints, staff, food, location, ect. all make this place worth coming back you. This will definitely continue to be a yearly destination for us.
Stayed 6 nights in Feb 2025

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Loved the property but the staff are not so friendly, beds are hard but food is top notch, I would go back for the food and the hotel but definitely not the staff

10/10 Excellent

Ladislav

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Loved everything about this resort the only bad thing I didn’t like was the staff did nothing much to help out in anyway, unless your a member they just treated you like you didn’t mean much , would I go back yes but the staff should really respect the clients
Stayed 7 nights in Feb 2025

6/10 Okay

Joy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We paid for an ocean view and we could not see the ocean from our deck or room. The food was mediocre. Hard to find chairs outdoors and some broken and in poor condition .
Stayed 14 nights in Feb 2025

8/10 Good

Cathy

Traveled with family
Liked: Staff & service, property conditions & facilities
It was beautifully clean. Food was okay. Staff were polite.
Stayed 4 nights in Feb 2025

10/10 Excellent

Gerald

Stayed 7 nights in Feb 2025

6/10 Okay

Stacy

Traveled with partner
Liked: Staff & service
I was not impressed, The staff was very welcoming. It would be nice if they offered to show us what is happeninghow to look
Stayed 7 nights in Feb 2025

8/10 Good

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2025

6/10 Okay

Janice

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Belynda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Mayra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Safety

Wish they had childproof locks in rooms would gave been very helpful
Stayed 6 nights in Dec 2024

6/10 Okay

Christine

Liked: Cleanliness, property conditions & facilities, room comfort

Unsatisfied customer

We were not impressed with their upselling techniques as to where they promised a suite with view of the ocean, balcony and jacuzzi. We had a view of the ocean but also of a roof accessible to staff members along side the balcony and of all the noisy pools. The jacuzzi had jets that did not function. And they falsely called it a honeymoon suite!! They refused to discount or credit us for the false advertisement and non functioning jacuzzi or find a solution to satisfy the customer. The food was average. We will not be coming back to Buenaventura!
Stayed 2 nights in Feb 2025

6/10 Okay

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, the dinner buffet was terrible
Stayed 9 nights in Feb 2025

8/10 Good

Corinne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at this property for 3 weeks in Feb 2025. The location was fantastic. The service was usually excellent. I haven’t had better poolside service anywhere. We had an issue with our A/C and maintenance was there to fix it within 5 minutes. The cleaning staff was excellent and sometimes showed up in the evenings for turn down service and fresh towels again. You had to be up by 6:30-7am to get a good seat by the main pool. The loungers at the smaller pool didn’t fill up as early but that pool was kept way too warm. They did ‘police’ the saving of loungers but not consistently unfortunately. The beach area was not the best and not that walkable. It was quite rocky in a lot of areas. The food was just okay, and I don’t expect great food from an all-inclusive, but it was seldom ever more that lukewarm at best and not much flavour. The breakfasts were the best. The hamburgers and the chicken burritos from the snack bar were awesome. Our biggest complaint is the beds and pillows. The beds were so hard we woke in pain every day. I finally took the comforter from my bed and folded it in 3 and slept on top of that. Overall, probably more positive than negative points to this smaller, intimate resort.
Stayed 21 nights in Feb 2025

10/10 Excellent

Thomas

Traveled with group
Great staff and facilities -/ staff are truly friendly and helpful
Stayed 8 nights in Feb 2025

8/10 Good

Jen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, wonderful staff. The dining was adequate but not great, we went off the resort often for meals. The biggest frustration was not the resort itself but the people who stayed there. So much entitlement, reserving chairs by the pool and on the beach then leaving for hours putting the staff in a very awkward position.
Stayed 4 nights in Feb 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, close to Malecon. No complaints, Fausto is awesome
Stayed 8 nights in Feb 2025

8/10 Good

Tracie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property location was great! Beach area great. Pool nice, on smaller size, not enough loungers for amount of guests. Food so-so, drinks ok, room a bit noisy on the 2nd floor above entrance for service workers and delivery trucks. Show we saw at hotel was awesome! Pool side buffet (once a week) was good.
Stayed 6 nights in Feb 2025

10/10 Excellent

Citlalli

Stayed 4 nights in Feb 2025

8/10 Good

Lisa

Traveled with group
Liked: Cleanliness
Stayed 7 nights in Feb 2025

4/10 Poor

Darlene

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location was great and staff are super friendly. Only complaint is about the food. AI food is usually bland but this was awful.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jennifer

Stayed 8 nights in Oct 2024