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Casa Dona Susana

3.5 star property

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Photo gallery for Casa Dona Susana

Restaurant
Reception
Exterior
Premium bedding, in-room safe, individually decorated, blackout drapes
Outdoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All inclusive
  • 24/7 front desk
  • Room service

Explore the area

Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Playa de los Muertos
    ‪2 min walk‬
  • Los Muertos Pier
    ‪3 min walk‬
  • Malecon
    ‪3 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, blackout drapes

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Casa Dona Susana

3.5-star hotel in Romantic Zone
Along with an outdoor pool, this smoke-free hotel has a restaurant and a snack bar/deli. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk, and tour/ticket assistance.
Casa Dona Susana offers 42 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Some rates at Casa Dona Susana are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The hotel offers a restaurant and a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers an outdoor pool, a terrace, and multilingual staff. Concierge services and wedding services can be provided.

Casa Dona Susana is a smoke-free property.

Casa Dona Susana has a restaurant on site.
Room service is available.

All inclusive details

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10 AM to 10 PM
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Casa Dona Susana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 557 out of 1003 reviews
Rating 8 - Good. 265 out of 1003 reviews
Rating 6 - Okay. 100 out of 1003 reviews
Rating 4 - Poor. 55 out of 1003 reviews
Rating 2 - Terrible. 26 out of 1003 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Ryan

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff are amazing. The property is a bit dated and we were staying on the main floor which did not have a lot of natural light and you could hear every conversation each morning. The pool area was very nice, but hard to find two chairs together most days. Overall, average property but the staff made up for it. Great location near the beach.
Stayed 7 nights in Jan 2025

10/10 Excellent

leslie j

Liked: Cleanliness, staff & service, property conditions & facilities
Property recently remodeled. Quaint, quiet, friendly staff, pool on roof with view of sunset.
Stayed 5 nights in Jan 2025

10/10 Excellent

Jamie

Stayed 7 nights in Aug 2024

8/10 Good

Ronnie

Traveled with partner
Liked: Cleanliness, staff & service
Overall great place to spend a few days, room was dated and dark, bathroom very small. Enjoyed the pool, although lounge chairs were limited, and sometimes hard to find., other sister hotel quests would occupy the limited space at the pool. Would stay again for a few days as location was perfect.
Stayed 4 nights in Jan 2025

6/10 Okay

Linda, VANCOUVER

Traveled with partner
Liked: Cleanliness, staff & service
My husband and I got put into a room with two beds instead of the King that we reserved, we only realized when we entered the room and were told there were no other rooms available. That room had very narrow "double" beds that didn't fit two people comfortably, had no windows, and the AC unit was rattling intermittently, so the first night was terrible. We had to ask to be moved to a room we actually reserved, which they did the next day. Our experience improved after that. The staff is great, the hotel is very quiet and peaceful. The window in the room looked out only to the courtyard, but it was fine. Maybe a few more outlets around the bed would be nice for charging etc.
Stayed 3 nights in Jan 2025

10/10 Excellent

Evan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, quiet at night. Access to los arcos pool and beach chairs is great. Highly recommend
Stayed 5 nights in Jan 2025

10/10 Excellent

Alan William

Stayed 2 nights in Jan 2025

6/10 Okay

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good value--for the price but... The staff in general were excellent and we were wonderfully close to the beach. However, the room was nothing like the images on the Expedia website and we would have gladly paid a few dollars more if we had known that our room lacked outside windows or a balcony. The only real downside was the rooftop snack bar. We ordered nachos which were just a blob of cheesy goo and beans with some decidedly over cooked and greasy chips. (How do you screw up nachos???) Decent coffee in the morning but it was in the ground floor lobby and if you were on the 4th floor, that was a hike! Overall, good but not great. Almost great--and a great location.
Stayed 6 nights in Jan 2025

8/10 Good

Wilfred, Perris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great, has a great location and loved the heated adult pool
Stayed 1 night in Jan 2025

10/10 Excellent

Grover

Stayed 4 nights in Jan 2025

10/10 Excellent

Marc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful place to stay, the staff was amazing and so friendly, looking forward to going back to Casa Dona Susana next winter
Stayed 7 nights in Jan 2025

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

10/10 Excellent

Erica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all so very friendly and nice. The property was clean and quiet.
Stayed 7 nights in Jan 2025

6/10 Okay

Rebecca

Traveled with family
Disliked: Amenities
The room was barely bigger than the bed. None of the pictures they showed were like that. The shower was a tiny corner thing. Pretty misleading advertising
Stayed 8 nights in Jan 2025

6/10 Okay

Teresa

Liked: Cleanliness, staff & service
Good
Stayed 4 nights in Jan 2025

8/10 Good

Margot

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice but the room at was small and dark. Ricardo who works in the restaurant and the bartender Alexander were our absolute favourites. They went above and beyond. All of the staff are exceptional.
Stayed 3 nights in Jan 2025

10/10 Excellent

Karen

Stayed 8 nights in Jan 2025

4/10 Poor

Mario

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

4/10 Poor

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

8/10 Good

Ryan

Traveled with partner
Liked: Cleanliness, staff & service
Room had no window to exterior. Otherwise just a room to crash in.
Stayed 2 nights in Jan 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location!!
Stayed 6 nights in Dec 2024

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooftop pool
Stayed 1 night in Jan 2025

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

10/10 Excellent

Rosa M.

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great!
Stayed 7 nights in Dec 2024

10/10 Excellent

danny damir

Liked: Cleanliness, staff & service, property conditions & facilities
Best location, best staff, rooftop pool is great.Third time here this year, more planned for next year.
Stayed 7 nights in Dec 2024