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Casa Dona Susana

3.5 star property

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Photo gallery for Casa Dona Susana

Restaurant
Premium bedding, in-room safe, individually decorated, blackout drapes
Front of property
Reception
Boating

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All inclusive
  • 24/7 front desk
  • Room service

Explore the area

Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Playa de los Muertos
    ‪2 min walk‬
  • Los Muertos Pier
    ‪2 min walk‬
  • Malecon
    ‪16 min walk‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, blackout drapes

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Casa Dona Susana

3.5-star hotel in Romantic Zone
Along with an outdoor pool, this smoke-free hotel has a restaurant and a snack bar/deli. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk, and tour/ticket assistance.
Casa Dona Susana offers 42 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Some rates at Casa Dona Susana are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The hotel offers a restaurant and a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers an outdoor pool, a terrace, and multilingual staff. Concierge services and wedding services can be provided.

Casa Dona Susana is a smoke-free property.

Casa Dona Susana has a restaurant on site.
Room service is available.

All inclusive details

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10 AM to 10 PM
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Casa Dona Susana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 558 out of 1001 reviews
Rating 8 - Good. 259 out of 1001 reviews
Rating 6 - Okay. 103 out of 1001 reviews
Rating 4 - Poor. 55 out of 1001 reviews
Rating 2 - Terrible. 26 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Stayed 4 nights in Feb 2025

10/10 Excellent

Donna, Bend

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this small hotel because of its location, rooftop pool area, nice large balcony rooms. Also the staff is very helpful.
Stayed 3 nights in Feb 2025

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great and beautiful stay!

Great stay! Loved the quietness, cleaning staff, and great service, friendly staff! I recommend it 100% we got vouchers for free breakfast which was a huge plus and overall we can’t wait to stay there again!
Stayed 4 nights in Feb 2025

8/10 Good

Russell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The VIP breakfast was very nice, but the spa benefit was for only 15 minutes so we didn't use it. The parking around the entrance was highly congested even to drop off luggage and required blocking the street or parking in previously reserved locations.
Stayed 2 nights in Feb 2025

4/10 Poor

Susan

Traveled with group
Liked: Cleanliness, staff & service
The property was nice and quiet. The food and drink were limited and watered down. Definitely not an all inclusive or worth the charge.
Stayed 3 nights in Feb 2025

8/10 Good

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet, clean, comfortable

Nice hotel- we were only there one night. The breakfast was included and high quality (and on the beach). Quiet, clean, comfortable.
Stayed 1 night in Jan 2025

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, close to the beach, pool, rooftop, patio, dining at sister hotel across the street. Recommend!
Stayed 2 nights in Feb 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay . Great location. Not many sunloungers on the roof so always in use but the beach is so close it wasn’t a problem . Excellent breakfast choices served in the hotel across the road. Would recommend
Stayed 5 nights in Jan 2025

10/10 Excellent

Joshua paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2025

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very cute, authentic Mexican property. We enjoyed our room. Our only concern was the noise from the hallways.
Stayed 6 nights in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

6/10 Okay

Nancy

Traveled with partner
Liked: Staff & service, amenities
Excellent location. Odd feel though as on roof top pool empty tables had dirty dishes for at least an hour while 3 staff people behind the bar were talking. Also, coffee maker very low standard. Maybe best to just have a kettle for instant beverages instead.
Stayed 3 nights in Nov 2024

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location and friendly staff.
Stayed 2 nights in Dec 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Doña Susan was a fantastic stay. Affordable! Room was a little dated but overall a great stay. Staff was very attentive and helpful. Access to the sister hotel amenities was a wonderful touch!
Stayed 8 nights in Jan 2025

10/10 Excellent

Zianya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to the Arcos suites across the street for my Fiancés birthday, which was very kind and surprising, Much appreciated! It was a large room with a king bed and two couches, did i mention the balcony? It was a great 5 night stay. No complaints whatsoever. We have stayed at Casa Susana before and the Playa Los Arcos. The best and quietest has been Arcos suites. We would go to the Casa Susana pool because the sun would hit it all day. It was a fantastic stay, we can’t wait to go back!
Stayed 5 nights in Jan 2025

6/10 Okay

Ryan

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff are amazing. The property is a bit dated and we were staying on the main floor which did not have a lot of natural light and you could hear every conversation each morning. The pool area was very nice, but hard to find two chairs together most days. Overall, average property but the staff made up for it. Great location near the beach.
Stayed 7 nights in Jan 2025

10/10 Excellent

leslie j

Liked: Cleanliness, staff & service, property conditions & facilities
Property recently remodeled. Quaint, quiet, friendly staff, pool on roof with view of sunset.
Stayed 5 nights in Jan 2025

10/10 Excellent

Jamie

Stayed 7 nights in Aug 2024

8/10 Good

Ronnie

Traveled with partner
Liked: Cleanliness, staff & service
Overall great place to spend a few days, room was dated and dark, bathroom very small. Enjoyed the pool, although lounge chairs were limited, and sometimes hard to find., other sister hotel quests would occupy the limited space at the pool. Would stay again for a few days as location was perfect.
Stayed 4 nights in Jan 2025

6/10 Okay

Linda, VANCOUVER

Traveled with partner
Liked: Cleanliness, staff & service
My husband and I got put into a room with two beds instead of the King that we reserved, we only realized when we entered the room and were told there were no other rooms available. That room had very narrow "double" beds that didn't fit two people comfortably, had no windows, and the AC unit was rattling intermittently, so the first night was terrible. We had to ask to be moved to a room we actually reserved, which they did the next day. Our experience improved after that. The staff is great, the hotel is very quiet and peaceful. The window in the room looked out only to the courtyard, but it was fine. Maybe a few more outlets around the bed would be nice for charging etc.
Stayed 3 nights in Jan 2025

10/10 Excellent

Evan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, quiet at night. Access to los arcos pool and beach chairs is great. Highly recommend
Stayed 5 nights in Jan 2025

10/10 Excellent

Alan William

Stayed 2 nights in Jan 2025

6/10 Okay

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good value--for the price but... The staff in general were excellent and we were wonderfully close to the beach. However, the room was nothing like the images on the Expedia website and we would have gladly paid a few dollars more if we had known that our room lacked outside windows or a balcony. The only real downside was the rooftop snack bar. We ordered nachos which were just a blob of cheesy goo and beans with some decidedly over cooked and greasy chips. (How do you screw up nachos???) Decent coffee in the morning but it was in the ground floor lobby and if you were on the 4th floor, that was a hike! Overall, good but not great. Almost great--and a great location.
Stayed 6 nights in Jan 2025

8/10 Good

Wilfred, Perris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great, has a great location and loved the heated adult pool
Stayed 1 night in Jan 2025