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Casa Dona Susana

3.5 star property
VIP Access

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Photo gallery for Casa Dona Susana

Restaurant
Reception
Exterior
Premium bedding, in-room safe, individually decorated, blackout drapes
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All inclusive
  • 24/7 front desk
  • Room service
  • Housekeeping
  • Pool
$163
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Playa de los Muertos
    ‪2 min walk‬
  • Los Muertos Pier
    ‪2 min walk‬
  • Malecon
    ‪16 min walk‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, blackout drapes

Standard Room, 1 King Bed

8.2 out of 10
Very good
(64 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Casa Dona Susana

3.5-star hotel in Romantic Zone
Along with an outdoor pool, this smoke-free hotel has a restaurant and a snack bar/deli. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk, and tour/ticket assistance.
Casa Dona Susana offers 42 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Some rates at Casa Dona Susana are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The hotel offers a restaurant and a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers an outdoor pool, a terrace, and multilingual staff. Concierge services and wedding services can be provided.

Casa Dona Susana is a smoke-free property.

Casa Dona Susana has a restaurant on site.
Room service is available.

All inclusive details

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10 AM to 10 PM
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Casa Dona Susana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 556 out of 1003 reviews
Rating 8 - Good. 262 out of 1003 reviews
Rating 6 - Okay. 104 out of 1003 reviews
Rating 4 - Poor. 55 out of 1003 reviews
Rating 2 - Terrible. 26 out of 1003 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Maxine

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We rented condominiums on all prior visits to Puerto Vallarta. This was our first time staying in a hotel, and we were very happy. Casa Dona Susana is the adults only property associated with Los Arcos. We had breakfast daily at Mi Pueblito, in Las Arcos, and when we wanted a more quiet retreat---we enjoyed the pool at Casa Dona Susana. Each and every employee we encountered over our 6 days there was welcoming, friendly and helpful. We really can't say enough about what a pleasant experience we enjoyed in the last few days of May, 2025.
Stayed 5 nights in May 2025

10/10 Excellent

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was very nice and staff was friendly. They recognized my Expedia status and upgraded my room with a balcony and offered a free breakfast buffet every day of my stay. They even offered a free 30 minute free massage! Room was a nice size with great AC.
Stayed 7 nights in May 2025

10/10 Excellent

Aman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Very comfortable stay, nice rooms and good people at the front desk. Only inconvenience is you need to go to the bigger resort for even a coffee in the morning when you just wake up lazy. The bigger resort is great and loved the ambience but if you could just arrange coffee in this resort it will be awesome. Other than location, condition, service, everything is perfect.
Stayed 3 nights in May 2025

8/10 Good

Andres

Stayed 5 nights in May 2025

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities
Great area,everything in walking distance
Stayed 3 nights in May 2025

6/10 Okay

Jesus, Clovis

Traveled with partner
Liked: Cleanliness, staff & service
You get a beach chair with an umbrella
Stayed 7 nights in Apr 2025

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service

Great staff, rooms need updating and are small

The hotel is in a great area, a block from the beach and in the heart of Zona Romantica. The building is very old. The room that we stayed in was very small and had very little room to move about. The bathroom could only fit 1 person at a time. The room had a smell, and the entire unit needs a complete remodel. The staff was nice and friendly. The rooftop pool area was nice and we enjoyed our time up there. I'd probably stay somewhere else if I were to return to Puerto Vallarta.
Stayed 1 night in May 2025

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Go-to favorite..stayed 3 nights. All adult property. Comfy beds and pillows Nice rooftop pool area and loungers. Loved having a furnished balcony! Quiet area. Great breakfast buffet. Short walk to malecón, beach, shopping and dining. If walking isn’t your thing, easy to get an Uber or taxi. Great value and will stay again!
Stayed 3 nights in May 2025

6/10 Okay

Erika

Liked: Cleanliness
The property and location was beautiful but our room was pretty bad, our shower was broken, the shower head was spraying everywhere until it fell off completely, we took a cold shower because the hot water nob didn't work, when we called the receptionist for maintenance she was rude to us, as if we should just deal with it. The closet space barely fits your luggage and there were no drawers to place your clothes in.
Stayed 4 nights in May 2025

8/10 Good

susan

Stayed 11 nights in May 2025

10/10 Excellent

Manuel A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access to everything
Stayed 1 night in May 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Autumn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful space, nice and quiet and the pool was never busy. Nice to have the option of getting food/drink/pool at los arcos but still get to come back to a less busy hotel! And no kids ;-)
Stayed 7 nights in Apr 2025

8/10 Good

Luis A

Traveled with partner, Traveled with family
The Hotel is a hidden gem. It's close to many restaurants and shops. It's easy to access the beach and the boardwalk. One thing I would say needs more work is that the front desk staff should be more informative about the all-inclusive package per person because my group was confused about where the restaurants were located and what was included in the package. Another thing is that the door in my room didn't work; it locked me in from the inside out and wifi wasn't working.
Stayed 4 nights in May 2025

8/10 Good

Michael, Albuquerque

Liked: Cleanliness, staff & service
Love the Los Arcos location and the Staff are the kindest, most helpful most sincere I’ve come across. I hope they are graciously compensated for bringing repeat business due to their superior level of hospitality. I was saddened to learn it’s just another under maintained billionaire conglomerate I won’t return! Fairmont Hotels should be ashamed of the profits vs investments
Stayed 8 nights in Apr 2025

4/10 Poor

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unit in disrepair Bath faucet loose AC dripped every day all over unit floor
Stayed 3 nights in May 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the property was awesome with exception of customer service received at bar on the rooftop…. Bad service from bellman
Stayed 4 nights in May 2025

10/10 Excellent

Misioneros

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in Apr 2025

10/10 Excellent

Pelvain Singh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very friendly staff?
Stayed 7 nights in Apr 2025

10/10 Excellent

George Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Shawn, McKinney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located for enjoying the Zona Romantica in PV
Stayed 1 night in Apr 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with the sister hotel on the beach. Beautiful property and a great, friendly staff.
Stayed 4 nights in Apr 2025