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Casa Dona Susana

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Casa Dona Susana

Restaurant
Outdoor pool
Exterior
Reception
Standard Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, blackout drapes

Reviews

8.6 out of 10

Excellent

Popular amenities

  • All inclusive
  • 24/7 front desk
  • Room service
  • Housekeeping
  • Pool
  • Air conditioning

Explore the area

Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Olas Altas Street
    1 min walk
  • Kaiser Maximilian
    1 min walk
  • Puerto Vallarta Bus Terminal
    12 min drive
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    29 min drive

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, blackout drapes

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

Casa Dona Susana

3.5-star hotel in Romantic Zone
Along with an outdoor pool, this smoke-free hotel has a restaurant and a snack bar/deli. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk, and tour/ticket assistance.
Casa Dona Susana offers 42 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Some rates at Casa Dona Susana are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The hotel offers a restaurant and a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers an outdoor pool, a terrace, and multilingual staff. Concierge services and wedding services can be provided.

Casa Dona Susana is a smoke-free property.

Casa Dona Susana has a restaurant on site.
Room service is available.

All inclusive details

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10 AM to 10 PM
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Casa Dona Susana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 542 out of 1001 reviews" "
Rating 8 - Good. 288 out of 1001 reviews" "
Rating 6 - Okay. 88 out of 1001 reviews" "
Rating 4 - Poor. 55 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Ricardo

Liked: Amenities, property conditions & facilities
Lovely older hotel. A coffee maker in the room would be a nice addition
Stayed 7 nights in Sep 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Kimberly

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute, clean , friendly. Cannot beat the location
Stayed 4 nights in Sep 2024

10/10 Excellent

Javier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all of the plants in the building. Very clean, staff is polite. Top to bottom great service.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jaleesa, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel.
Stayed 4 nights in Aug 2024

8/10 Good

Kelsey

Stayed 2 nights in Aug 2024

8/10 Good

Gabriel Camile

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Our original room was a standard room and needed A LOT of work, old and rundown. We had to pay more for the renovated superior room, which was much better. The property is really nice, but they need to do a better job at cleaning the pool…didn’t want to go in because it was very dirty
Stayed 7 nights in Aug 2024

2/10 Terrible

Michael, Meridian

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will not ever stay there again, nor do I recommend it . My AC unit leaked so much water that my floor was completely wet all the time until I put a towel down & kept replacing the towel. My door literally would not close all the way & rain & mosquitoes would come in my room at night . Asked to change my room but I would have to pay to upgrade. Food was horrible, pool was nasty . I can go on & on .
Stayed 5 nights in Aug 2024

8/10 Good

Roxanne, SAN MATEO

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Very grateful for this (one of the few) family-oriented hotels in this beautiful location. We enjoy the Catholic artifacts, even though we are disappointed that some have been removed from the establishment over the years.
Stayed 6 nights in Aug 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly staff.
Stayed 5 nights in Aug 2024

10/10 Excellent

Richard, WINNIPEG

Liked: Cleanliness, staff & service, property conditions & facilities
Close to beach and Malacon choice of pools at r Three properties
Stayed 1 night in Aug 2024

10/10 Excellent

Saran

Stayed 2 nights in Jun 2024

10/10 Excellent

Sugey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El staff fue muy amable el lugar muy bonito tranquilo y limpio cerca de la playa y el paquete todo incluido muy bien el restaurant tenia buena variedad de comida entretenimiento una vista al mar hermosa.
Stayed 3 nights in Jul 2024

10/10 Excellent

LUIS

Stayed 2 nights in Jul 2024

6/10 Okay

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Lorna, Orangeville

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2024

2/10 Terrible

Richard

Stayed 1 night in Jul 2024

10/10 Excellent

Dolores

Stayed 7 nights in Jun 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

6/10 Okay

Maria del Refugio

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place nice staff. The location of the Casa Susana is near the beach downtown area predominantly gay. I am a straight conservative female grandmother . .. I don’t fit 😉noticed drugs and prostitution activity during the early evenings and morning near the hotel area I was in my room after 6 the sunsets are unique and beautiful. able to book a tour every day so it kept me busy and out of the room and hotel area. so, next time I won’t book around that area . It was my first time visiting .. so now, for the next visit will know the areas much better. It is easy to get around and people are super friendly and informative . Loved Puerto Vallarta. Thank you !
Stayed 7 nights in May 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top best hotel very very friendly people also I have every thing close to me I love Puerto vallarta I recommend to everyone who loves privet places.
Stayed 6 nights in Jun 2024

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient to everything, Nice rooftop pool area, good service
Stayed 1 night in Jul 2024

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED the property, quiet and quaint. Only wish the pool side/ roof terrace had any type of service food/bev. I had to walk across the street for all bevs and dinning. Food from local shops was much more enjoyable
Stayed 3 nights in Jul 2024

10/10 Excellent

Alberto

Stayed 4 nights in Jun 2024