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Casa Dona Susana

3.5 star property

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Photo gallery for Casa Dona Susana

Restaurant
Bar (on property)
Exterior
Reception
Premium bedding, in-room safe, individually decorated, blackout drapes

Popular amenities

  • All inclusive
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Playa de los Muertos
    ‪2 min walk‬
  • Los Muertos Pier
    ‪2 min walk‬
  • Malecon
    ‪16 min walk‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, blackout drapes

Standard Room, 1 King Bed

8.2 out of 10
Very good
(62 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Casa Dona Susana

3.5-star hotel in Romantic Zone
Along with an outdoor pool, this smoke-free hotel has a restaurant and a snack bar/deli. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk, and tour/ticket assistance.
Casa Dona Susana offers 42 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Some rates at Casa Dona Susana are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The hotel offers a restaurant and a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers an outdoor pool, a terrace, and multilingual staff. Concierge services and wedding services can be provided.

Casa Dona Susana is a smoke-free property.

Casa Dona Susana has a restaurant on site.
Room service is available.

All inclusive details

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10 AM to 10 PM
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Casa Dona Susana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 553 out of 1000 reviews
Rating 8 - Good. 265 out of 1000 reviews
Rating 6 - Okay. 103 out of 1000 reviews
Rating 4 - Poor. 54 out of 1000 reviews
Rating 2 - Terrible. 25 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

George Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Shawn, McKinney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located for enjoying the Zona Romantica in PV
Stayed 1 night in Apr 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with the sister hotel on the beach. Beautiful property and a great, friendly staff.
Stayed 4 nights in Apr 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wehad a beautiful time there!
Stayed 7 nights in Apr 2025

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying at casa Dona Susana.
Stayed 4 nights in Apr 2025

10/10 Excellent

danny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people keep you coming back. Nothing to not like. Free upgrade was great.I have found my home away from home. See you later in the year.
Stayed 9 nights in Apr 2025

10/10 Excellent

Ralph

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is our favorite hotel to stay at. It is cozy, clean, and safe, located in the heart of the Romantic Zone.
Stayed 5 nights in Apr 2025

10/10 Excellent

Dean

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Apr 2025

8/10 Good

larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk service was excellent
Stayed 3 nights in Apr 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has beautiful foliage, comfortable rooms, and the most welcoming staff. Would definitely stay here again!
Stayed 4 nights in Apr 2025

8/10 Good

Denise

Liked: Amenities, property conditions & facilities
Loved the rooftop
Stayed 5 nights in Apr 2025

6/10 Okay

Linda-Ellen

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good location. Rooms without balconies were cramped and dark. Rooftop pool was cold and needed maintenance as tiles were lifting. Staff was nice.
Stayed 4 nights in Apr 2025

8/10 Good

Rodrigo De La

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2025

10/10 Excellent

Jeanette Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the absolute best time at Casa Dona Susana! We wanted a week away with no kiddos so chose this location due to its adult only and it was wonderful. We did all inclusive which was perfect and everything that was included was well worth the price. Staff were so friendly and the entire location was clean and safe. We WILL BE BACK! Excited to bring our kids to the sister resort where they have suites for families. We LOVED the location and it made this trip magical.
Stayed 5 nights in Apr 2025

8/10 Good

Kendra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Casa Dona Susana! Would definitely stay again. Loved the access to Los Arcos all inclusive and the ability to walk almost everywhere we wanted to go. Staff were kind, attentive and went above and beyond. Felt safe and comfortable for our entire stay. There’s some construction going on around the area and near the pool but it didn’t intrude on our peaceful vacation at all!
Stayed 7 nights in Apr 2025

10/10 Excellent

Holly, Victoria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value on a budget. Friendly staff. Nice rooftop quiet pool area with comfy loungers.
Stayed 7 nights in Mar 2025

10/10 Excellent

RAMON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

10/10 Excellent

rod

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff.
Stayed 7 nights in Mar 2025

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a great location. Close to many little good restaurants and bars! And only a block away from the beach. The hotel is an older but very nice and super clean one. The pool area is also great and very relaxing. Some rooms are a bit on the smaller side so just make sure you book the correct one! Overall great place to stay at with a super friendly staff!!
Stayed 2 nights in Apr 2025

10/10 Excellent

PAUL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 9 nights in Mar 2025

6/10 Okay

Anthony

Liked: Cleanliness, amenities
Disliked: Staff & service
Location was great however the “all inclusive” option was quite strange, you needed to walk to its sister hotel down the street for meals. Room was also small and dark. Best part was the very quiet rooftop pool.
Stayed 4 nights in Mar 2025

10/10 Excellent

Grigore

Stayed 5 nights in Mar 2025

6/10 Okay

Marlene

Liked: Cleanliness, staff & service
Construction around property noisy
Stayed 1 night in Apr 2025