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Casa Dona Susana

3.5 star property

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Photo gallery for Casa Dona Susana

Restaurant
Reception
Outdoor pool
Premium bedding, in-room safe, individually decorated, blackout drapes
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All inclusive
  • 24/7 front desk
  • Room service

Explore the area

Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Playa de los Muertos
    ‪2 min walk‬
  • Los Muertos Pier
    ‪3 min walk‬
  • Malecon
    ‪3 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, blackout drapes

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Casa Dona Susana

3.5-star hotel in Romantic Zone
Along with an outdoor pool, this smoke-free hotel has a restaurant and a snack bar/deli. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk, and tour/ticket assistance.
Casa Dona Susana offers 42 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Some rates at Casa Dona Susana are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The hotel offers a restaurant and a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers an outdoor pool, a terrace, and multilingual staff. Concierge services and wedding services can be provided.

Casa Dona Susana is a smoke-free property.

Casa Dona Susana has a restaurant on site.
Room service is available.

All inclusive details

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10 AM to 10 PM
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Casa Dona Susana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 553 out of 1002 reviews
Rating 8 - Good. 271 out of 1002 reviews
Rating 6 - Okay. 98 out of 1002 reviews
Rating 4 - Poor. 56 out of 1002 reviews
Rating 2 - Terrible. 24 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location!!
Stayed 6 nights in Dec 2024

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooftop pool
Stayed 1 night in Jan 2025

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

10/10 Excellent

Rosa M.

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great!
Stayed 7 nights in Dec 2024

10/10 Excellent

danny damir

Liked: Cleanliness, staff & service, property conditions & facilities
Best location, best staff, rooftop pool is great.Third time here this year, more planned for next year.
Stayed 7 nights in Dec 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

4/10 Poor

Naomi Frances

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
First off, their advertising states they are an “all inclusive” which the Casa Dona Susana is definitely Not ( one of the main reasons for booking this place). The first room we checked into smelled horribly of mold, so we asked to be moved. They actually put us in a sister hotel, and the room was a “suite” which was nice. We did receive vouchers for a buffet breakfast for each day, that was ok. The food was really good at the restaurant, which was a block away. There was lots of shopping to check out. The beach was pretty nice. So , other than the no food or drinks, it wasn’t too bad
Stayed 7 nights in Dec 2024

6/10 Okay

Doug

Traveled with family
Liked: Staff & service
Disliked: Amenities
The bathroom was incredibly tiny, and the shower so very small. The bed was comfortable. The snack bar by the pool was only open 11:30-5:30.
Stayed 5 nights in Dec 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

6/10 Okay

cynthia Lynda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time at the property and would definitely stay again
Stayed 8 nights in Dec 2024

6/10 Okay

Beverly

Traveled with family
Liked: Cleanliness
Poor service in the pool area. Unfortunately Opportunity to make it so much better. Saw three people slip on the floors around the roof top pool. Treacherous floor finish.
Stayed 14 nights in Nov 2024

6/10 Okay

Allyson

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Rooms were small without dressers, only small bed tables with small 1 drawer each. Hada closet, but thats about it. I don't like having to live out of my suitcase.
Stayed 10 nights in Dec 2024

8/10 Good

Elsa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist needs to give more information about the
Stayed 2 nights in Dec 2024

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and close to all amenities downtown. Overall I’d stay here 5 out out 5 times!
Stayed 6 nights in Dec 2024

8/10 Good

Justin

Business traveler, Traveled with partner
Liked: Staff & service, amenities
I tried to book a wheelchair-accessible room and was told by the staff that I would have one. When we showed up I could not fit through the narrow doorway (and my chair is not very wide compared to most). However, the staff put in a lot of effort to find me a room and eventually found something in the sister hotel as an upgraded room with no extra charge. The staff is friendly and has great integrity, even though the facility is old and lacks accessibility. For most people it is a great place to stay and I loved the area around the hotel for access to some of the best food. My parents have also stayed here many times and have been treated very well.
Stayed 1 night in Dec 2024

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and was able eat great beachfront breakfasts at related Arcos hotel across the street.
Stayed 2 nights in Dec 2024

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Great authentic feeling hotel with great staff
Stayed 7 nights in Dec 2024

8/10 Good

BARBARA Pauline

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older place. No views from room but great value especially when you can use the beach across the street. Nice roof top , quiet with older guests. Great valu
Stayed 8 nights in Dec 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My twin brother and I shared our 60th birthday at the resort with our wives, the staff made the stay very enjoyable. I can't say enough about the great friendly service we received. We spent a considerable amount of time on the rooftop pool deck, Daniella and Alexis were wonderful hosts. We will definitely go back again, the culture and people are top class.
Stayed 7 nights in Dec 2024

8/10 Good

Owen

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2024

8/10 Good

Pamela Rose

Traveled with family
Liked: Cleanliness
We had a wonderful stay at the Casa Donna Susana!!! Great property! Will definitely come back.
Stayed 6 nights in Nov 2024

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a 2 night stay in town. Front desk staff was friendly and helpful. All-inclusive buffet option was good. Would definitely recommend as a good place to stay.
Stayed 2 nights in Nov 2024

8/10 Good

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property is very nice. However, the room definitely needs to be remodeled. The included breakfast and 15 minute massage was absolutely amazing! Overall our stay was nice.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mario

Liked: Cleanliness, property conditions & facilities, room comfort
Best vacation in PV
Our stay at Casa Donna Susana was amazing. The staff was very helpful and attentive. The hotel is small and beautiful. It was like staying in the 1950s. The hotel was quite each night with no noise. We choose the all inclusive option. Best way to stay. You have access to the buffet which was small but hand cooked to order. All meals were enjoyable. Beach access was easy with staff helping with everything. Staying here, you are walking distance to everything. We will be coming back soon
Stayed 5 nights in Nov 2024

10/10 Excellent

Patricia

Loved the location and the cute boutique hotel as well as the use of Los Arcos. The staff were very pleasant and helpful. It was a pleasure to stay at your hotel.
Stayed 6 nights in Nov 2024