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Casa Dona Susana

3.5 star property

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Photo gallery for Casa Dona Susana

Restaurant
Bar (on property)
Premium bedding, in-room safe, individually decorated, blackout drapes
Reception
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All inclusive
  • 24/7 front desk
  • Room service
$140
includes taxes & fees
Nov 5 - Nov 6

Explore the area

View in a map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Place, Playa de los Muertos
    ‪2 min walk‬
  • Place, Los Muertos Pier
    ‪2 min walk‬
  • Place, Malecon
    ‪16 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, blackout drapes

Standard Room, 1 King Bed

8.2 out of 10
Very good
(66 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Casa Dona Susana

3.5-star hotel in Romantic Zone
Along with an outdoor pool, this smoke-free hotel has a restaurant and a snack bar/deli. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk, and tour/ticket assistance.
Casa Dona Susana offers 42 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Some rates at Casa Dona Susana are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The hotel offers a restaurant and a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers an outdoor pool, a terrace, and multilingual staff. Concierge services and wedding services can be provided.

Casa Dona Susana is a smoke-free property.

Casa Dona Susana has a restaurant on site.
Room service is available.

All inclusive details

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10 AM to 10 PM
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Casa Dona Susana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 564 out of 1003 reviews
Rating 8 - Good. 253 out of 1003 reviews
Rating 6 - Okay. 105 out of 1003 reviews
Rating 4 - Poor. 54 out of 1003 reviews
Rating 2 - Terrible. 27 out of 1003 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Paris

Traveled with group

Adequate but great location.

The hotel is very cute and the roof top is nice, but this is downtown so noisy. There is a lot of hotel noise and street noise which is somewhat expected in DT. The beds are hard! The staff is very friendly. The hotel smells like mildew and pool times are coming off. I’ve stayed here before and loved it, but they put all the money into the remodel of the bar and front and didn’t deal with mildew and room comfort. Overall, the location is great if you want to be DT and walk to everything, but next time I will stay somewhere else for comfort and quiet and hopefully won’t smell like mildew.
Stayed 4 nights in Jul 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay!

We loved it here! We have stayed across the street at Suites for the last 7 times. (Suites and Susana are with the Los Arcos group, we love Suites also). We decided to try Susana this time. It was great! Our room was very comfortable and we loved the 4th floor pool and area to sit and relax. The staff is fantastic and will definitely stay here again.
Stayed 6 nights in Jul 2025

10/10 Excellent

ADRIANA

Stayed 11 nights in Jul 2025

10/10 Excellent

Angel

Stayed 3 nights in Jul 2025

6/10 Okay

Dino

Liked: Staff & service
Disliked: Property conditions & facilities
Yourself a favor, don’t be fooled by the high rating for this place. It is in the old Vallarta area. This is really dirty and the beach it’s filthy. The beach is super dirty and the dirty streets of the water is running into the beach abo
Stayed 6 nights in Jul 2025

6/10 Okay

Melanie

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Jul 2025

10/10 Excellent

Fiona Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were lots of pool tiles inside the pool that were either missing or loose both on the floor of the pool and surrounding the inside of the pool. The larger tiles were also extremely dirty and it felt like the pool could need a really good clean, although the water did appear to be clean and was a lovely tepid temperature
Stayed 7 nights in Jul 2025

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Stay!

Wonderful hotel! We always make it a point to stay here.
Stayed 4 nights in Jul 2025

10/10 Excellent

Rosario

Stayed 2 nights in Jul 2025

8/10 Good

Jorge, Van Nuys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at this hotel. It's in a perfect location right in the center of town, but tucked away on a dead-end street, which made it quiet with no through traffic. One of the highlights was having access to the sister property across the street on the beach that offers a larger pool and two restaurants, which added a lot of value to the experience. The staff was outstanding — super friendly and knowledgeable, always happy to help with anything I needed. The only downside was housekeeping. While the room itself was clean and the bedding was comfortable, it felt like the cleaning staff was in a rush. They cleaned the room twice during my stay but never restocked the toilet paper, so I ran out by the end. Hand towels weren’t replaced either, although I did get four fresh bath towels, which was appreciated. The third time I requested housekeeping, it was never completed, though I suspect that may have been because I made the request later in the day. Despite that, I would definitely recommend this hotel and would probably stay again. Just a bit more attention to detail from housekeeping would make it a five-star experience.
Stayed 4 nights in Jul 2025

10/10 Excellent

Vaughan

Stayed 5 nights in Jul 2025

10/10 Excellent

Hollie Jayne

Stayed 7 nights in Jun 2025

10/10 Excellent

Brian, Edmonton

Liked: Cleanliness, amenities
We enjoyed our stay. Nice Mexican feeling getaway with friendly staff.
Stayed 7 nights in Jun 2025

6/10 Okay

Carlos, Sun City West

Stayed 3 nights in Jun 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2025

6/10 Okay

carmen

Disliked: Amenities, property conditions & facilities
No hair conditioner. Coffee maker. No microwave. The above pool bar set their own hours even though they suppose to close at 6 pm. They don't tell you that you need to keep your wrist band before leaving and l had to dig thru the garage
Stayed 5 nights in Jun 2025

8/10 Good

Valeria

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Perfect stay for a true Mexican experience surrounded by
Stayed 3 nights in Jun 2025

10/10 Excellent

Gerald

Stayed 9 nights in Jun 2025

10/10 Excellent

Mariangel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

MAGIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff
Stayed 3 nights in Jun 2025

10/10 Excellent

Jose Freddie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Manuel and the staff were very friendly and helpful. Our stay was beyond exceptional… we will be back to visit soon because of the hospitality of the stellar staff.
Stayed 4 nights in Jun 2025

8/10 Good

Gene Carl, Maple Ridge

Liked: Cleanliness, amenities, property conditions & facilities
A very awesome and convenient with friendly staff down in the romantic zone, just a little north of the walkout pier on the Malecon
Stayed 7 nights in May 2025

10/10 Excellent

fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2025

10/10 Excellent

Shannon

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a roof top pool with bar and restaurant and an ocean view - the lounge chairs are padded and it’s very relaxing - the beach is literally steps away with free lounge chairs and umbrellas - check in was easy and the front rooms with the balconies are very spacious, new and welcoming - we had the all inclusive plan and the food was yummy - a different theme each night - my favorite is the breakfast you have to get a freshly made omelet from Lupita or a homemade French Toast - there is a waiter who is very rude - Manuel Duenas so beware of him but everyone else is wonderful especially Ricardo, Pablo and Jonathan
Stayed 6 nights in Jun 2025

10/10 Excellent

Greg

Liked: Cleanliness, amenities, property conditions & facilities
My stay at Casa Dona Susana was absolutely wonderful! This charming property perfectly captures the authentic spirit of Puerto Vallarta while providing all the comforts you could want. The accommodations were beautifully maintained and thoughtfully appointed. What truly made this experience special was the outstanding staff. From the moment I arrived, everyone was incredibly welcoming, attentive, and went above and beyond to ensure my stay was memorable. Their local knowledge and genuine hospitality made all the difference. The location is perfect for exploring Puerto Vallarta, and the property itself feels like a peaceful retreat. I can't wait to return to Casa Dona Susana on my next visit to this beautiful city. Highly recommended!
Stayed 8 nights in Jun 2025