4/10 Poor
Andres, Redmond
Traveled with family
Dec 9, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was really disappointed about our experience in this hotel.
For starters, it’s old and poorly maintained.
It’s very outdated, things like bathrooms mirrors, toilets, doors need to be replaced.
We were able to hear everything from the room next door, I mean, everything!
The elevator was constantly out of service.
At the pool, the music was always too loud so there was no place to relax, we could even hear the loud music from the beach so you can’t even relax there.
If you want to go to the adults only pool, you have to pay $90 dollars per day, ridiculous.
By the beach, there were a number of vendors that are allowed to go in the property, very annoying.
There is a construction site right next to the beach area inside the property that was super loud so again, no place to relax.
The food for the most part was mediocre, except for the seafood place at lunch and the Mexican food place at night.
One very positive aspect to highlight was the view from every room and the staff, they were incredibly kind and genuine. They went far and beyond to provide a good experience to the guests.
Gumercindo, Danae, Darcy, Andres, yonni
And Jaime were outstanding. Thank you
Andres
Stayed 5 nights in Nov 2024