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Hacienda Buenaventura Hotel & Mexican Charm

4.0 star property

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Photo gallery for Hacienda Buenaventura Hotel & Mexican Charm

Outdoor pool, pool umbrellas, sun loungers
Property grounds
3 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Free beach shuttle, sun loungers, beach umbrellas
Standard Triple Room - with a double bed | Down comforters, in-room safe, iron/ironing board, free rollaway beds

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
$161
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310
  • Place, Hotel Zone Beach
    ‪3 min walk‬
  • Place, La Isla
    ‪5 min walk‬
  • Place, Cruise Ship Terminal
    ‪9 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪3 min drive‬

Room options

View all photos for Superior Room Two Double Beds

Superior Room Two Double Beds | Down comforters, in-room safe, iron/ironing board, free rollaway beds

Superior Room Two Double Beds

8.6 out of 10
Excellent
(22 reviews)
  • 474 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Double Room Standard

  • 376 sq ft
  • Sleeps 3

View all photos for Room Standard

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Room Standard

7.8 out of 10
Good
(7 reviews)
  • 376 sq ft
  • Sleeps 4

View all photos for Room Standard

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Room Standard

  • 376 sq ft
  • Sleeps 2

View all photos for Room Superior with Garden View

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Room Superior with Garden View

  • 473 sq ft
  • Sleeps 2

View all photos for Standard King

Standard King | Down comforters, in-room safe, iron/ironing board, free rollaway beds

Standard King

8.0 out of 10
Very good
(43 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Triple Room - with a double bed

Standard Triple Room - with a double bed | Down comforters, in-room safe, iron/ironing board, free rollaway beds

Standard Triple Room - with a double bed

8.0 out of 10
Very good
(32 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior King Bed

Superior King Bed | Down comforters, in-room safe, iron/ironing board, free rollaway beds

Superior King Bed

7.6 out of 10
Good
(13 reviews)
  • 474 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room Superior with Garden View

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Room Superior with Garden View

  • 473 sq ft
  • Sleeps 4

View all photos for Standard Room Two Double Beds

Standard Room Two Double Beds | Down comforters, in-room safe, iron/ironing board, free rollaway beds

Standard Room Two Double Beds

7.0 out of 10
Good
(12 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Hacienda Buenaventura Hotel & Mexican Charm

4-star hotel in Hotel Zone
Hop on the free shuttle and spend your day at the beach, then return to Hacienda Buenaventura Hotel & Mexican Charm and dine at one of the hotel's 3 restaurants.
Hacienda Buenaventura Hotel & Mexican Charm offers 155 accommodations with safes and irons/ironing boards. Beds feature down comforters. 32-inch LED televisions come with digital channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

An outdoor pool and a children's pool are on site.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages, hot stone massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including reflexology.
Hacienda Buenaventura Hotel & Mexican Charm is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at Hacienda Buenaventura Hotel & Mexican Charm like an outdoor pool and a children's pool.

Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This Colonial hotel also offers a garden and a terrace.

Hacienda Buenaventura Hotel & Mexican Charm is a smoke-free property.

La Troje - This restaurant overlooks the pool and garden. Guests can enjoy alfresco dining (weather permitting).
Los Portales Restaurant - Overlooking the pool, this buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Sabores de Mexico - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Cascada Bar - This bar overlooks the pool. Open daily.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Dining availability limited at one or more venues

Entertainment

Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free beach shuttle

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cascada Bar
  • La Troje
  • Los Portales Restaurant
  • Sabores de Mexico

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

More

  • 3 buildings
  • 3 floors
  • Built in 1950
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • A late check-out fee will be charged
  • Spa fee: MXN 3000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel & Mexican Charm Hotel
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Mexican Charm Puerto Vallarta

Reviews

Hacienda Buenaventura Hotel & Mexican Charm Reviews

7.8

Good

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 412 out of 1011 reviews
Rating 8 - Good. 268 out of 1011 reviews
Rating 6 - Okay. 158 out of 1011 reviews
Rating 4 - Poor. 96 out of 1011 reviews
Rating 2 - Terrible. 77 out of 1011 reviews

Reviews

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
staff attentive. clean rooms and comfortable! In the 7 days I was there they did have scheduled electricity outage 3 times. Food was average. Not many snacks to choose from at the beach and same every day!
Stayed 7 nights in Aug 2025

10/10 Excellent

Corey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was amazing from the staff to the food. I’ve stayed at some of the bigger resorts like the Rius in cancun so if that’s what your looking for this isn’t it. Hacienda Buenaventura has more of a personal feel to it. Definitely smaller and older but I think that’s what makes it special and gives it character. Food was amazing and I think it’s because they’re not cooking for thousands of guests each meal so the quality is the best I’ve had at an all inclusive resort. Staff was awesome and everyone we interacted with was nice and they remembered us each day. I would definitely stay here again
Stayed 5 nights in Aug 2025

4/10 Poor

Esau

Disliked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Aug 2025

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to this hotel with my mom, grandma, and uncle and we all had a blast. It’s a nice, relaxing hotel with delicious food and amazing service.
Stayed 2 nights in Aug 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Aug 2025

2/10 Terrible

Michel

Stayed 4 nights in Aug 2025

10/10 Excellent

lucas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 1 night in Jun 2025

6/10 Okay

Rebeca

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time at this resort. Staff were very friendly, convenient location to get around the city. I would recommend this resort to other families.
Stayed 6 nights in Jul 2025

10/10 Excellent

Michael, Eugene

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The front desk staff was amazing. Lara and Jezicka were very helpful and nice. When we had a small issue they took care of us which made a huge impact on our stay. The bell hops were very helpful with taxis and reconditions for things to see and do. Overall is was a wonderful experience.
Stayed 5 nights in Aug 2025

10/10 Excellent

Alejandra

Stayed 3 nights in Aug 2025

2/10 Terrible

Eleazar Luis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a great area but the rooms itself need some updating and remodeling I understand the concept of keep it rustic looking but it needs some work done broken tiles in the bathroom, mold in the shower area, damage furniture, room door with a huge gap where it doesn’t close right makes you think someone can open the door with a hard push. Food was not good they don’t have a big enough buffet service was not great either and they have waiters couple of times had to request my own utensils and drink refills and I just don’t want to keep going.
Mold in the shower door
Broken tiles in the shower
Broken tiles in the sink
Mold in the tiles
Stayed 3 nights in Aug 2025

8/10 Good

Edgar

Stayed 2 nights in Aug 2025

10/10 Excellent

Sarah Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hacienda is our home away from home! The staff are always friendly. We truly value our time there.
Stayed 7 nights in Jun 2025

2/10 Terrible

Abel

Disliked: Cleanliness, amenities, property conditions & facilities
This property was HORRIBLE. I WOULD NOT RECOMEND THIS PROPERTY EVEN IF IT WAS FREE. I'm serious when I say this. I paid almost 600 bucks (expedia charged me for 2 people and it didn't give me the option to put one guest when booking and when i showed up to the property, I was charged for two people) - reason #1 why i leave a bad review. -reason #2: the hotel had NO AC. It was a tropical theme meaning everything was open so the lobby did not have even a fan. It was very hot and humid and miserable. Well at least the rooms had AC? Wrong! The building is so old the AC unit didn't even work so sleeping was impossible. There was mold everywhere through the building and rooms. -reason #3: the food. Since it was a tropical theme, the hotel thought it would be a great idea to let the buffet be in the OPEN where flies and bugs were constantly flying in. The food was soggy and horrible. There was not even a staff near the food to manage the hygiene. Oh if you want steak or any quality fresh made food you have to over pay for it but that defeats the purpose because it is an ALL INCLUSIVE HOTEL!!!. I ended up getting food poisoning and spent a whole day in my room trying to recover and i had to basically wet the bed to make it cool since the room's ac did not function properly. I told the staff several times regarding the ac and they did nothing. -reason #4: the alcohol. Not suprised but they used the cheapest alcohol and the bar was so broken down it did not look appealing.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ana

Stayed 2 nights in Jul 2025

10/10 Excellent

Edman Jamarolin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very wonderful experience with Hacienda Buenaventura. As first timers in Mexico we had an authentic Mexican experience during our stay. The staff are all friendly and very helpful. The food is phenomenal with lots of varieties. The whole surrounding is clean. The hotel’s location is close to everything. The only downside is the slow wifi but its nothing compared to the overall experience! Highly recommended! We can’t wait to go back1
Stayed 4 nights in Jul 2025

2/10 Terrible

Joel

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They never cleaned are sheets from are room. They throw are prying book in the trash!!!😠 And front desk lady was rude and laughed at us and was sarcastic!!!
Stayed 5 nights in Jul 2025

10/10 Excellent

Sergio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay
Stayed 3 nights in Jul 2025

8/10 Good

Susanne M

Liked: Cleanliness, staff & service
This resort is unique in that it is very urban once you step outside the front doors. Once inside, it is typical of an AI resort in most ways. I agree with other guests that the wonderful part of this resort is the staff. They work so hard to ensure you have a great time. Is the resort dated? Yes Does the resort have very limited options other than the buffet three times a day? Yes Would you like to feel welcomed and listened to with any query or question? Yes The staff at this resort especially Nancy as a manager of guest services only wants you to be satisfied with your stay. So if you want to come to this resort, keep in mind your expectations should match the price you paid. I enjoyed my time thoroughly and felt privileged to be served especially from the cleaning staff who made the impossible look and feel clean especially by North American standards. Bravo. Sure an easy walk to their beach space was a hassle but you could take a shuttle and I hated that there wasn’t any restroom there but you know it before you go. Also to be remarked upon is the location of the resort. It’s a super quick trip from the airport and yet if you want a place where you have access to all stores and amenities, which also means traffic and noise you should book this resort. Don’t book it if you’re disabled or have any food issues as the stairs / lack of ramps and elevator would be an issue. I enjoyed my time.
Stayed 13 nights in Jun 2025

4/10 Poor

Ken

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nice staff & good food. However all the rooms I saw were listed at 376 - 474 sq ft and they were not even close to that, they were MUCH smaller. It also lists 3 restaurants, but I was told multiple times there were only 2, and one was just a basic snack bar, the other was a buffet. (That said, the buffet was good.) Whoever took pictures of this place for the Orbitz website deserves an award, the property does not look nearly this nice.
Stayed 1 night in Jul 2025

4/10 Poor

Mauricio

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are really old, the bathroom was falling apart, the staff and service was good most of the time, I won’t come back to this hotel there’s better options for the same price but still not a bad hotel it just needs renovations and at least a mini fridge in the room
Stayed 3 nights in Jul 2025

10/10 Excellent

Kinnedy Lynn Guter

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved it!
Stayed 3 nights in Jul 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When on a solo trip and first time here everyone was friendly when I arrived. Nice location and everyone was nice, the food was good. Loved how the pool is open til 8pm. Loved everyone and bartenders drinks and service was good. The room was nice had a nice King bed with a small balcony. Loved my stay here and would go back again.
Stayed 3 nights in Jul 2025

2/10 Terrible

Maria Venegas

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a good location however it doesn't have a beach access which is very inconvenient and the facility looks cheap for that reason I decided to move to a different hotel immediately.
Stayed 6 nights in Jul 2025