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Hacienda Buenaventura Hotel & Mexican Charm

3.5 star property

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Photo gallery for Hacienda Buenaventura Hotel & Mexican Charm

Outdoor pool, pool umbrellas, sun loungers
Standard Triple Room - with a double bed | 1 bedroom, down comforters, in-room safe, free rollaway beds
Property grounds
Free beach shuttle, sun loungers, beach umbrellas, beach bar
3 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • All inclusive
  • 24/7 front desk
  • Bar
  • Housekeeping

Explore the area

Map
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310
  • Hotel Zone Beach
    ‪3 min walk‬
  • Cruise Ship Terminal
    ‪9 min walk‬
  • Malecon
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪3 min drive‬

Room options

View all photos for Superior King Bed

Superior King Bed | 1 bedroom, down comforters, in-room safe, free rollaway beds

Superior King Bed

7.6 out of 10
Good
(13 reviews)
  • 474 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room Two Double Beds

Standard Room Two Double Beds | 1 bedroom, down comforters, in-room safe, free rollaway beds

Standard Room Two Double Beds

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

Standard King | 1 bedroom, down comforters, in-room safe, free rollaway beds

Standard King

7.8 out of 10
Good
(36 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room Two Double Beds

Superior Room Two Double Beds | 1 bedroom, down comforters, in-room safe, free rollaway beds

Superior Room Two Double Beds

8.6 out of 10
Excellent
(22 reviews)
  • 474 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room - with a double bed

Standard Triple Room - with a double bed | 1 bedroom, down comforters, in-room safe, free rollaway beds

Standard Triple Room - with a double bed

8.2 out of 10
Very good
(28 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Room Superior with Garden View

1 bedroom, down comforters, in-room safe, free rollaway beds

Room Superior with Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

1 bedroom, down comforters, in-room safe, free rollaway beds

Double Room Standard

  • Sleeps 3
  • 2 Double Beds

View all photos for Room Standard

1 bedroom, down comforters, in-room safe, free rollaway beds

Room Standard

7.8 out of 10
Good
(7 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior with Garden View

1 bedroom, down comforters, in-room safe, free rollaway beds

Room Superior with Garden View

  • Sleeps 3

View all photos for Room Standard

1 bedroom, down comforters, in-room safe, free rollaway beds

Room Standard

  • Sleeps 3

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About this property

Hacienda Buenaventura Hotel & Mexican Charm

3.5-star hotel in Hotel Zone
Hop on the free shuttle and spend your day at the beach, then return to Hacienda Buenaventura Hotel & Mexican Charm and dine at one of the hotel's 3 restaurants.
Hacienda Buenaventura Hotel & Mexican Charm offers 155 accommodations with safes and complimentary toiletries. Beds feature down comforters. 32-inch LED televisions come with digital channels.

Bathrooms include showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages and hot stone massages. A variety of treatment therapies are provided, including reflexology.
Hacienda Buenaventura Hotel & Mexican Charm is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Enjoy the umbrellas and sun loungers for a relaxing day at the beach.

Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar, a poolside bar, and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This Colonial hotel also offers an outdoor pool, a garden, and a terrace.

Hacienda Buenaventura Hotel & Mexican Charm is a smoke-free property.

La Troje - This buffet restaurant overlooks the pool and garden. Guests can enjoy drinks at the bar.
Los Portales Restaurant - Overlooking the pool, this buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Sabores de Mexico - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Cascada Bar - This bar overlooks the pool. Open daily.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Dining availability limited at one or more venues

Other inclusions

Transportation to offsite activities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free beach shuttle

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cascada Bar
  • La Troje
  • Los Portales Restaurant
  • Sabores de Mexico

Things to do

  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

More

  • 3 buildings
  • 3 floors
  • Built in 1950
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • A late check-out fee will be charged
  • Spa fee: MXN 3000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel & Mexican Charm Hotel
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Mexican Charm Puerto Vallarta

Hacienda Buenaventura Hotel & Mexican Charm Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 387 out of 1003 reviews
Rating 8 - Good. 274 out of 1003 reviews
Rating 6 - Okay. 158 out of 1003 reviews
Rating 4 - Poor. 103 out of 1003 reviews
Rating 2 - Terrible. 81 out of 1003 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Enriqueta

Stayed 7 nights in Apr 2025

10/10 Excellent

Beverly Anne

Liked: Cleanliness, staff & service
Pillows were lumpy last 2 days housekeeping left. No toilet paper and no facecloths or hand towels
Stayed 7 nights in Apr 2025

8/10 Good

Marlene

Liked: Cleanliness, property conditions & facilities
Stayed 23 nights in Jan 2025

10/10 Excellent

Alfonso Gonzalo

Traveled with family
Liked: Staff & service
Great location close to all the tours pickup spots...
Stayed 5 nights in Mar 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Good place staff was good
Stayed 8 nights in Apr 2025

8/10 Good

Robert william

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For our first international family vacation, this turned out to be an amazing first. The kids loved it, it was very safe for them. Everyone was very helpful and friendly. Location was great and being between malls and many other great locations, there was lots to do. They were very helpful for getting taxis and booking adventures. The spa was great and beautiful. All the staff were super friendly and helpful. We all agreed we would come by back.
Stayed 6 nights in Mar 2025

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Resort is very clean, the staff are very friendly and helpful. The location is fantastic.. Food was very good, lots of choices.. A porta potty at the beach would be great…
Stayed 14 nights in Mar 2025

6/10 Okay

Erica Lee K

Liked: Cleanliness, staff & service
Nothing
Stayed 4 nights in Apr 2025

4/10 Poor

Jennifer

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We found one bug in my son's bed and 2 bugs in my bed the first night!
Stayed 4 nights in Apr 2025

6/10 Okay

Cynthia Yvonne

Liked: Cleanliness, staff & service
Area was great. Center of a lot of places. Place rooms were super small
Stayed 5 nights in Apr 2025

10/10 Excellent

diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Staff is friendly. It is conveniently located. We keep going back year after year because of the family friendly feel this hotel has. Thank you, Hacienda Buenaventura.
Stayed 4 nights in Mar 2025

8/10 Good

Marlinda

Stayed 4 nights in Apr 2025

10/10 Excellent

Heather

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful resort with really great hospitality. The staff was always happy to help with a smile. Food was great, we really enjoyed the themed nights. Beautiful property with lovely gardens.
Stayed 6 nights in Apr 2025

10/10 Excellent

Nubia

Stayed 4 nights in Apr 2025

10/10 Excellent

Eliel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my husband and I spent an amazing week at this hotel. Everyone was incredibly friendly and attentive, making our stay effortless. The property was peaceful and picturesque, it had a relaxing atmosphere throughout. The pool was perfect, the food was good and location was great. The pool chairs did get taken early in the morning, but the beach shuttle leaves every 5-10 minutes and the beach is really comfortable. Overall, it was a wonderful experience, and we’d love to return!
Stayed 6 nights in Apr 2025

8/10 Good

Lastiwka Norah

Traveled with family
Liked: Cleanliness, staff & service, amenities
Beautiful property wonderful staff
Stayed 7 nights in Apr 2025

6/10 Okay

Jennifer Erin

Traveled with partner
Liked: Staff & service
No bathroom at the beach access, 5 blocks away. Limited seating around the pool, so if you didn’t put a towel on your chair by 7 am you didn’t get one. Staff was friendly however the hostess for seating was very slow and often left long line ups to enter dining area even though there were many tables available. The food was the same everyday, often not labelled so many people unsure of what it was.
Stayed 6 nights in Apr 2025

8/10 Good

Refugio del Carmen

Traveled with partner
Liked: Cleanliness, staff & service
No elevator in the building we stayed in. Love the buffet style, but food needs more flavor. Staff very friendly!
Stayed 2 nights in Apr 2025

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Brittney

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The wifi in our room wasn’t the best. But? Overall we had a good experience at this all inclusive resort and the drinks were good!
Stayed 4 nights in Dec 2024

6/10 Okay

Holly Christina Chiappe

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This is one of 5 different places we have stayed in Puerto Vallarta. While there are several very helpful staff members the overall level of service is lacking compared to other places we have stayed. When needing a cab they don’t offer to call one in to their drive they tell you to walk to the corner. There are 3-4 people standing at entrance at all times but they are not really offering much help. The rooms are clean the pool is clean and nice and warm! The food is on par with other resorts in the same price range. They do not have nightly entertainment as other places nor do they have a entertainment coordinator during the day which is really nice when traveling with kids. The beach area was a bit rougher than other places we have stayed.
Stayed 8 nights in Mar 2025

8/10 Good

Gabrielle

Liked: Staff & service, property conditions & facilities
It was such a a charming resort. The staff were very kind and helpful the entire time. Sometimes they weren't able to speak any English but for the most part the communication was fine. Everything was always very clean which was nice. The spa, pool and bar were lovely. At first the food was not very good but after two days of staying there it was good. Maybe they had a different chef. All in all for what we paid and what our experience was it was a fantastic trip!
Stayed 10 nights in Mar 2025

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, which was perfect for a restful vacation
Stayed 7 nights in Feb 2025

6/10 Okay

Ronnie G

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and nice location for a first time in Puerto Vallarta
Stayed 4 nights in Mar 2025

10/10 Excellent

Aspen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service when you arrive is very friendly! The walkabikity to the beach was perfect! The umbrellas, chairs, and bar at the beach were so nice and convenient! Staff was friendly. Service was good. Hotel is beautiful!
Stayed 4 nights in Mar 2025