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Hacienda Buenaventura Hotel & Mexican Charm

3.5 star property

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Photo gallery for Hacienda Buenaventura Hotel & Mexican Charm

Outdoor pool, pool umbrellas, sun loungers
Standard Triple Room - with a double bed | Down comforters, in-room safe, free rollaway beds, bed sheets
3 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Beach nearby, free beach shuttle, sun loungers, beach umbrellas
Beach nearby, free beach shuttle, sun loungers, beach umbrellas

Reviews

7.6 out of 10
Good

Popular amenities

  • All inclusive
  • 24/7 front desk
  • Spa
  • Bar
  • Housekeeping

Explore the area

Map
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310
  • Cruise Ship Terminal
    ‪7 min walk‬
  • La Isla
    ‪7 min walk‬
  • Malecon
    ‪4 min drive‬

Room options

View all photos for Superior King Bed

Superior King Bed | Down comforters, in-room safe, free rollaway beds, bed sheets

Superior King Bed

  • 474 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room Two Double Beds

Standard Room Two Double Beds | Down comforters, in-room safe, free rollaway beds, bed sheets

Standard Room Two Double Beds

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

Standard King | Down comforters, in-room safe, free rollaway beds, bed sheets

Standard King

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room Two Double Beds

Superior Room Two Double Beds | Down comforters, in-room safe, free rollaway beds, bed sheets

Superior Room Two Double Beds

  • 474 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room - with a double bed

Standard Triple Room - with a double bed | Down comforters, in-room safe, free rollaway beds, bed sheets

Standard Triple Room - with a double bed

  • 377 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Room Superior With Garden View

Down comforters, in-room safe, free rollaway beds, bed sheets

Room Superior With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Standard

Down comforters, in-room safe, free rollaway beds, bed sheets

Double Room Standard

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Room Standard

Down comforters, in-room safe, free rollaway beds, bed sheets

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Superior With Garden View

Down comforters, in-room safe, free rollaway beds, bed sheets

Room Superior With Garden View

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Standard

Down comforters, in-room safe, free rollaway beds, bed sheets

Room Standard

  • Sleeps 2
  • 1 Full Bed(s)

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About this property

Hacienda Buenaventura Hotel & Mexican Charm

3.5-star hotel in Hotel Zone
Hop on the free shuttle and spend your day at the beach, then return to Hacienda Buenaventura Hotel & Mexican Charm and dine at one of the hotel's 3 restaurants.
Hacienda Buenaventura Hotel & Mexican Charm offers 155 accommodations with safes and complimentary toiletries. Beds feature down comforters. 32-inch LED televisions come with digital channels.

Bathrooms include showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages and hot stone massages. A variety of treatment therapies are provided, including reflexology.
Hacienda Buenaventura Hotel & Mexican Charm is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Sit back and relax on the beach with umbrellas, sun loungers, and free beach club nearby.

Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar, a poolside bar, and a bar/lounge. This Colonial hotel also offers an outdoor pool, a garden, and a terrace.

Hacienda Buenaventura Hotel & Mexican Charm is a smoke-free property.

La Troje - This buffet restaurant overlooks the pool and garden. Guests can enjoy drinks at the bar.
Los Portales Restaurant - Overlooking the pool, this buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Sabores de Mexico - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Cascada Bar - This bar overlooks the pool. Open daily.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Dining availability limited at one or more venues

Other inclusions

Transportation to offsite activities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • No onsite parking available
  • Free beach shuttle

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Cascada Bar
  • La Troje
  • Los Portales Restaurant
  • Sabores de Mexico

Things to do

  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

More

  • 3 buildings
  • 3 floors
  • Built in 1950
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • A late check-out fee will be charged
  • Spa fee: MXN 3000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel & Mexican Charm Hotel
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Mexican Charm Puerto Vallarta

Hacienda Buenaventura Hotel & Mexican Charm Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 388 out of 1007 reviews
Rating 8 - Good. 281 out of 1007 reviews
Rating 6 - Okay. 159 out of 1007 reviews
Rating 4 - Poor. 98 out of 1007 reviews
Rating 2 - Terrible. 81 out of 1007 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Doris Ingrid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is super friendly with staff that have become like family, and the reason we keep coming back. The location is quite convienient, ten minute walk or shuttle to the beach. Also close to the Marina, shopping malls, the casino, and short ride to the Malecon. And Laura will look after you.
Stayed 17 nights in Dec 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Cecelia Mary

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Authentic experience. Staff were friendly and knowledgeable. They only thing was if you had a later flight to catch you where checked out and you couldn’t use the food service.
Stayed 7 nights in Dec 2024

6/10 Okay

Kyle Gordon Everett

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A traditional and small spot, with limited dietary options but it’s great if you have lots of plans off resort. The staff are A . The facilities are very nice and have a great historical vibe. I wouldn’t book around any holidays as they do cater to a lot of locals, and allow for extra seating for big meals, which results in 2-3 hour wait times to be seated for a buffet. Beach space is awesome, great beach, great beach staff, tons of grifters but what can you do? My word of advice to make or break is if you are someone who is dietarily restricted, I’d contact staff first to see how able they are to cater to your needs.
Stayed 7 nights in Dec 2024

10/10 Excellent

CLARICE

Traveled with family
Liked: Cleanliness, staff & service
LOVE THE RESORT SPECIALLY THE GREEN FLOWER AND PLANTS EVERYWHERE WHICH MAKE IT SO RELAXING AND IT RIGHT IN CITY LOCATION IS GREAT SAFE WITH LOTS OF STORES AND MALL WALKING DISTANCE WILL SURELY COME BACK FOOD SCHEFULE IS THE BEST LONG HOURS WHICH ALLOW GUEST TO REALLY ENJOY SMALL RESORT WITH FEW ENTERTAINMENT AND NOT LOUD MUSIC OR MIC ALL DAY LIKE BIG RESORT, I LIKE IT THIS WAY AS U GET TO REST AND ENJOY A PEACEFUL VACATION LAST FOR THE BEST THE STAFF FROM RECEPTION TO BELL BOY AND BUFFET ALL GOOD JUST DOING THEIR JOB REGARDLESS OF TIPS MY CALLING GOES TO ROBERTO AT THE BUFFET
Stayed 5 nights in Dec 2024

8/10 Good

Casandra

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2024

8/10 Good

Debra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the mexican charm and staff. Could not book dinner in the alacarte only one alacarte and food in buffet was repetitive
Stayed 1 night in Dec 2024

10/10 Excellent

Eve

Liked: Staff & service, amenities, property conditions & facilities
I felt very safe here as a single women traveling alone. I knew it was an older place, but loved it. I have no complaints definitely will come back. I loved the sunken tub in my room. Beach was a 5 min walk or they have a van to take you. Thank you
Stayed 4 nights in Dec 2024

6/10 Okay

Tania

Liked: Staff & service
Stayed 2 nights in Dec 2024

6/10 Okay

FRANÇOIS

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our maid Andrea was the best! She went way out of her way to make us comfortable and to celebrate our 46th Anniversary. Julio Cesar the bell boy was excellent as well. The servers in the restaurant were fantastic. Front desk was great too! The hotel is an older building but the excellent service makes it a very pleasant experience.
Stayed 8 nights in Dec 2024

4/10 Poor

Eduardo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No much
Stayed 4 nights in Dec 2024

10/10 Excellent

Lisa Irene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Firstly, compliments to the Chef! Food was excellent all 7 days, breakfast, lunch and supper. Room was very clean, maid service was perfect, AC and Hot shower worked perfect. Small boutique authentic Mexican style hotel, nice evening shows every second night. Lights out at 11;00 am, quiet thereafter. Very family oriented with a mix of International, Canadian, US and local vacationers. Beach is close with hotel shuttle too, but walkable too. Lots around the hotel, walkable. Highly recommend this lovely All Inclusive resort. Will visit again for sure, My husband and I visited Dec 7-14, 2024, senior age. Good mobility walkways and accessibility.
Stayed 7 nights in Dec 2024

10/10 Excellent

DENIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and friendly staff.
Stayed 5 nights in Dec 2024

10/10 Excellent

Ivan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a a really good spot all around. You had Walmart at walking distance, a mall, and restaurants.
Stayed 4 nights in Dec 2024

10/10 Excellent

Perla Yadira Reyes

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All you can need for a nice stay
Stayed 5 nights in Nov 2024

8/10 Good

Amin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wasn’t quiet and we had so much problems for our sleeping. Lovely staff
Stayed 5 nights in Nov 2024

8/10 Good

Deborah Lynn

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great location and easy public bus ride to Old Town. Room had nice amenities, bathroom needs updating (taps/toilet). The late check out fee was a full nights stay and we only needed 4-hours - very disappointed as they were not at capacity and we were not even there for that evening dinner and the following morning for meals - taken advantage of! Hotel staff need to pick up dishes and garbage, easy to get served but then cups and dishes left around in common areas for days. Concierge and food/bar staff extremely helpful, front desk not so much. Overall very nice experience, most guests were Mexican families which added to the atmosphere. Beach could have more snacks and less people trying to solicit merchandise very annoying. No lifeguard at beach so swim at your own abilities - very fun experience. Great location and fun for families. We were senior travellers with great physical shape, note this facility is not great for people with physical mobility challenges.
Stayed 7 nights in Nov 2024

6/10 Okay

Ricky

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

8/10 Good

Marcela

Stayed 7 nights in Oct 2024

8/10 Good

crystal

Stayed 1 night in Nov 2024

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lucy makes everything work!
Stayed 2 nights in Nov 2024

8/10 Good

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Jose

Liked: Staff & service
Stayed 14 nights in Oct 2024

6/10 Okay

Brenda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024