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Hard Rock Hotel Vallarta - All Inclusive

4.5 star property

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Photo gallery for Hard Rock Hotel Vallarta - All Inclusive

Exterior
Exterior
On the beach, beach cabanas, beach umbrellas, beach towels
5 bars/lounges, 2 poolside bars, swim-up bar
Couples treatment rooms, sauna, hot tub, steam room, body treatments

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Hot Tub
  • Pool
  • Bar
  • Breakfast included
  • All inclusive

Explore the area

Map
Paseo de los Cocoteros 19, Villa 8, Bahia de Banderas, Riviera Nayarit, Nuevo Vallarta, NAY, 63732
  • Vallarta Adventures
    ‪2 min drive‬
  • Nayar Vidanta Golf
    ‪3 min drive‬
  • Nuevo Vallarta Beach
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪18 min drive‬

Room options

View all photos for Rock Royalty Ocean view Double beds

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Rock Royalty Ocean view Double beds

  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Deluxe Room, 2 Double Beds

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Partial Ocean View King

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Deluxe Partial Ocean View King

  • 463 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Bedrooms, Pool View (Family)

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Deluxe Room, 2 Bedrooms, Pool View (Family)

  • 747 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Bedrooms, Ocean View (Rock with Personal Assistant)

Suite, 2 Bedrooms, Ocean View (Rock with Personal Assistant) | Egyptian cotton sheets, premium bedding, down comforters, free minibar

Suite, 2 Bedrooms, Ocean View (Rock with Personal Assistant)

  • 2099 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Deluxe Room, 1 King Bed, Ocean View

  • 463 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Rock)

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Suite, 1 Bedroom (Rock)

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double Beds

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Deluxe Partial Ocean View Double Beds

  • 463 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Deluxe Room, 2 Double Beds, Ocean View

  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, free minibar

Deluxe Room, 1 King Bed

  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (PURE WELLNESS)

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Deluxe Room, 2 Double Beds (PURE WELLNESS)

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View (Diamond)

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Room, 1 King Bed, Ocean View (Diamond)

  • 391 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean view king

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Rock Royalty Ocean view king

  • 463 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Velas Vallarta Suites Resort All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
4.6 out of 5, Wonderful, (1004)
The price is $514
per night
$514 total
includes taxes & fees
Apr 3 - Apr 4
Velas Vallarta Suites Resort All Inclusive

About this property

Hard Rock Hotel Vallarta - All Inclusive

4.5-star Nuevo Vallarta property connected to the convention center, walkable to Bay of Banderas
Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Vallarta - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hard Rock Hotel Vallarta - All Inclusive offers 362 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 49-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

A health club and complimentary bicycles are featured at the property. 2 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Hard Rock Hotel Vallarta - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and umbrellas. At Hard Rock Hotel Vallarta - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 5 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club.

Hard Rock Hotel Vallarta - All Inclusive is a smoke-free property.

A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:30 AM.
The Market - This buffet restaurant specializes in international cuisine.
Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Zen - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner. Open daily.
Ipanema - This steakhouse specializes in Brazilian cuisine and serves dinner only. Open daily.
A complimentary grocery shopping service is offered and 24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Volleyball

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Wheelchair-accessible parking available

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 5 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Ipanema
  • The Market
  • Zen

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 2 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Books
  • Children's pool
  • Designer stores
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Travel crib
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 4 buildings
  • 8 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 3000 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 1000 per person (roundtrip)
  • Airport shuttle fee per child: MXN 1000 (roundtrip), (from 4 to 17 years old)
  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

All inclusive Hard Rock Hotel
Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta All inclusive
Hard Rock Vallarta
Vallarta Hard Rock Hotel
Hard Rock Vallarta
Hotel Hard Rock Hotel Vallarta Nuevo Vallarta
Hotel Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta Nuevo Vallarta
Hard Rock Hotel Vallarta All inclusive
Hard Rock Hotel
Hard Rock
Hard Rock Hotel Vallarta All Inclusive
Hard Rock Hotel Vallarta All Inclusive All-inclusive property
Hard Rock Hotel All Inclusive All-inclusive property
Hard Rock Hotel All Inclusive
All-inclusive property Hard Rock Hotel Vallarta - All Inclusive
Hard Rock Hotel Vallarta - All Inclusive Nuevo Vallarta
Hard Rock Hotel Vallarta
Hard Rock Vallarta Inclusive

Hard Rock Hotel Vallarta - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 520 out of 1005 reviews
Rating 8 - Good. 259 out of 1005 reviews
Rating 6 - Okay. 120 out of 1005 reviews
Rating 4 - Poor. 50 out of 1005 reviews
Rating 2 - Terrible. 56 out of 1005 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Sólo por el nombre
Pésimo servicio y actitud en el check-out, instalaciones viejas. Olor a humedad constante.
Stayed 2 nights in Dec 2024

8/10 Good

James Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not good, we had no ac the whole time, called maintenance multiple times and they tried telling us it works fine. I own my own hvac company and they were lying to me. When calling for 21° and it doesn’t go down below 24.5° it does not work. He said turn fan on and that would help. Multiple calls made for this and no one cared or fixed it or changed rooms for us. Very disappointing, every night we could not sleep, the room are also very small and cramped for family of 4
Stayed 6 nights in Dec 2024

4/10 Poor

DONNA

Traveled with partner
Liked: Property conditions & facilities
We love HRHV and this was our 7th visit to this property. I was quite shocked at how different and unpleasant this visit was compared to all of our others including our visit prior which was just in April of 2024. Our room was in terrible condition. We have stayed in that exact room 3 other times and our 4th was a nightmare. The drawers on the dresser would not close. We called maintenance and no one would come. They kept rolling out and we would bang into them. We tried to tape them closed. Then our toilet stopped flushing...what a nightmare! We called and they said they were sending someone within 5-8 minutes and we needed to wait for them. 30 minutes later we called again. 20 minutes later we called again and said they had permission to come into our room, but that we had to leave then for a scheduled activity. We came back 4 hours later and it still wasn't fixed. My wife went to the front desk and the person said he saw all of our calls and that this was unacceptable. To go back to our room and someone would be right there. It took another 4 hours to get the issue resolved. It was miserable. The food quality has gone way done. The entertainment staff is all new and the activities were either boring or just outright cancelled. We didn't get any of our VIP benefits even when we asked. I am sad to say that I don't think we will be back. I also feel we deserve a refund for 1 night due to the maintenance issue, missing dinner, etc. They only offered a 25 minute massage.
Stayed 4 nights in Dec 2024

10/10 Excellent

Annette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pools and the staff.
Stayed 3 nights in Dec 2024

2/10 Terrible

Brian

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was one of the worst I’ve ever stayed at. The rooms smelled. The hallways smelled. The floors were wet. Changed rooms and it was no better. Pool was filthy and dinner at Frida was flavorless. I ultimately could not stay the first night and had to leave the hotel.
Stayed 5 nights in Dec 2024

10/10 Excellent

Dania Isabella

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 7 nights in Dec 2024

2/10 Terrible

LILANA

Traveled with group
Disliked: Amenities, property conditions & facilities
I cannot believe this is a Hard Rock Property, the hotel needs an upgrade and fast, the rooms are old that the door on my dresser was hanging off the hinge and the room was dirty, after i complained they "so call" upgrading me to the exact room accept with a better dresser, this was all inclusive, what a joke!! they had no bottled waters in the room nor on the property, Hard Rock you need to upgrade, i plan on returning to vallarta in feb but will definitely stay elsewhere!
Stayed 4 nights in Dec 2024

8/10 Good

Esmeralda

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was pretty clean, and staff was friendly. Food was good, my only two complaints would be the slide had roughy paint that when sliding it would scratch and hurt, also night shows need a little more vide as well as the pool activity
Stayed 3 nights in Nov 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Kye, Encinitas

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Kids club, Michael Jackson Show, Foam Party, Thanksgiving Beach Race, and Silent Disco were awesome! Overall the food was good. The service, especially the facilities and housekeeping, was TERRIBLE. Took 3 hours to get bedding for our sofa bed, 12 hours to get a blow dryer, and both of your rooms had water leaking from the ceilings in the bathroom. Not one call from a manager regarding the situation and our room floor was covered with towels for a day.
Stayed 2 nights in Nov 2024

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard Rock Hotel Vallarta exceeded all of our expectations! From the moment we arrived, the staff made us feel like rockstars. The attention to detail, warm hospitality, and luxurious amenities truly set this resort apart. The rooms were spotless, spacious, and beautifully designed, with breathtaking ocean views. The bed was incredibly comfortable, and the room service was prompt and delightful. Every meal at the resort’s restaurants was a culinary treat. The variety of options—whether at the buffet, fine dining, or casual spots—ensured we were always satisfied, and the flavors were impeccable. The entertainment team—Kevin, Reed, Georgia, Ashley, and Michelle—truly brought the fun and energy to our stay! Their enthusiasm and creativity made every activity and show unforgettable. Whether it was games by the pool or exciting evening performances, they always kept us engaged and entertained. The poolside service was incredible, thanks to Oscar and Alan, who made sure we always had refreshing drinks and snacks while we lounged. The Hotel Manager, Viking, was always present and approachable, ensuring every guest had the best possible experience. His leadership and dedication were evident in the way the entire team operated seamlessly. The beach was stunning, with soft sand and crystal-clear water, perfect for lounging or taking a stroll. The pool areas were pristine, and the swim-up bar quickly became one of our favorite spots to relax and cool off.
Stayed 5 nights in Nov 2024

10/10 Excellent

Serge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

Seyedreza

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for four nights and loved almost everything. The staff all were very respectful and friendly. The food overall was above average. The breakfast options get repetitive after a few nights stay. One thing we did not like is every where was music at night and sounds of music get mixed at different parts of property. Nowhere to walk a baby who is sleeping or someone just wants to walk and relax at night. The shows were limited to rock and pop and could be more diverse for different types of people like showing traditional mexican dance in some nights.
Stayed 4 nights in Nov 2024

10/10 Excellent

Leslie

Stayed 6 nights in Nov 2024

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Was way better than I expected. Staff is top tier and extremely friendly. Everything was 10/10 I would definitely go to the hard rock Vallarta again. Amazing experience
Stayed 5 nights in Nov 2024

8/10 Good

Antonino

Traveled with family and small children
Liked: Staff & service, amenities
They would have gotten 5 stars on everything but there was cockroaches in the room (2) and they as soon as you check in they throw you into a sales pitch to get in to. A membership
Stayed 2 nights in Nov 2024

10/10 Excellent

Adilene

Stayed 1 night in Oct 2024

10/10 Excellent

Douglas John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, lovely property, great amenities. Would recommend to others. We had a great stay!
Stayed 5 nights in Nov 2024

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay! Great service and friendly staff
Stayed 5 nights in Nov 2024

10/10 Excellent

Tehran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone one was so friendly and took care of the everyday needs of wife and I.
Stayed 4 nights in Nov 2024

10/10 Excellent

fabricio

Stayed 2 nights in Oct 2024

10/10 Excellent

marcelo

Stayed 3 nights in Nov 2024

6/10 Okay

murad

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Hotel is very old need lots of upgrades for in pool you can see mold also when you check in staff come ask you to sign in for Legend membership and they will never leave you alone I stayed three nights they asked three times to become a member. Staff is very good in the pool area also all the restaurant they deserve 5 stars. Spa massage is awesome very good professional service. When we checked out again promotional staff came and give you 20 minutes speech to buy your next vacation package. We were there for vacation to relax not get harassed. Yeh also we got stucked in elevator Alford several minutes because of malfunctioning. Overall we enjoyed our stay and also enjoyed beautiful sunset
Stayed 3 nights in Nov 2024

10/10 Excellent

Enriqueta, Santa Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay, the place and staff were great!
Stayed 4 nights in Nov 2024