Excellent customer service, enjoyed the breakfast buffet and the pool area. Good value and close to the Marina restaurants.
Uber's to the beach can add up, it's about $15CAD each way to the popular areas such as Malecon/Los Muertos/Zona Romantica.
Got eaten alive by mosquitoes, the hotel can't take the blame on this. Some of the bites appeared to be bud bugs because they were close together in a line pattern.
However, we and the hotel couldn't confirm because they found no evidence of the bugs in our bed. Their hotel chain doctor believes it's gnat or midge mosquitoes. They were supportive with medicated ointment and changed our room to the top floor, this time we had a better partial ocean view.
Negatives, a child pooped in the swimming pool and all the hotel staff did was collect the poop, most places would close the pool while adding disinfectant or extra chlorine or perhaps drain the water. Other guests who came after had no clue, they went in the pool.
Other cons, the hot tub was not much warmer than the pool and the jets didn't work for most of our stay.
The hotel room showers are low flow and rarely hot, the hotel is eco-friendly to a high degree in this respect.