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Hotel Portonovo Plaza Malecón

3.0 star property

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Photo gallery for Hotel Portonovo Plaza Malecón

Outdoor pool
Reception
Standard Doble | In-room safe, desk, soundproofing, free WiFi
Business center
Terrace/patio

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Parking included

Explore the area

Map
Av. Mexico # 1125, Colonia 5 de Diciembre, Puerto Vallarta, JAL, 48350
  • Camarones Beach
    ‪1 min walk‬
  • Malecon
    ‪5 min walk‬
  • Playa de los Muertos
    ‪3 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪7 min drive‬

Room options

View all photos for Basic Room

Basic Room | In-room safe, desk, soundproofing, free WiFi

Basic Room

8.6 out of 10
Excellent
(36 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Doble

Standard Doble | In-room safe, desk, soundproofing, free WiFi

Standard Doble

8.0 out of 10
Very good
(29 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard

Standard | In-room safe, desk, soundproofing, free WiFi

Standard

7.2 out of 10
Good
(32 reviews)
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room

In-room safe, desk, soundproofing, free WiFi

Room

  • Sleeps 2

View all photos for Double Room Standard

In-room safe, desk, soundproofing, free WiFi

Double Room Standard

  • Sleeps 4

View all photos for Room Standard

In-room safe, desk, soundproofing, free WiFi

Room Standard

  • Sleeps 2

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About this property

Hotel Portonovo Plaza Malecón

3-star hotel in Downtown Puerto Vallarta
An outdoor pool, a rooftop terrace, and a 24-hour business center are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and concierge services are onsite.
Hotel Portonovo Plaza Malecón offers 45 accommodations with safes and hair dryers. 32-inch LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
A computer station is located on site and wireless Internet access is complimentary. This 3-star property offers access to a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers an outdoor pool, a rooftop terrace, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Portonovo Plaza Malecón is a smoke-free property.

A complimentary continental breakfast is served each morning between 8:00 AM and 11:00 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 9 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Portonovo
Hotel Portonovo Plaza
Hotel Portonovo Plaza Puerto Vallarta
Portonovo
Portonovo Hotel
Portonovo Plaza
Portonovo Plaza Puerto Vallarta
Hotel Portonovo Plaza Malecón Puerto Vallarta
Portonovo Plaza Malecón Puerto Vallarta
Portonovo Plaza Malecón
Portonovo Plaza Malecon
Hotel Portonovo Plaza Malecón Hotel
Hotel Portonovo Plaza Malecón Puerto Vallarta
Hotel Portonovo Plaza Malecón Hotel Puerto Vallarta

Hotel Portonovo Plaza Malecón Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 428 out of 1007 reviews
Rating 8 - Good. 306 out of 1007 reviews
Rating 6 - Okay. 149 out of 1007 reviews
Rating 4 - Poor. 67 out of 1007 reviews
Rating 2 - Terrible. 57 out of 1007 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Colette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were exceptional… the premises were extremely clean… perfect location steps away from the beach … could not have had a better stay….
Stayed 8 nights in Mar 2025

6/10 Okay

Verified traveler

Liked: Staff & service

Very nice breakfast!

There was some mold on the walls and you could see that the woodwork had not been properly cleaned - doors, headboard, etc. The bathroom was always cleaned well, which is important to me but the whole room needed a deep clean. The balcony door was difficult to open and very noisy, which was unfortunate because I had to go and sit in the one chair out there or go to the roof for internet. The breakfasts were very good, with the best chilaquiles. They were drier and not as saucy as usual and I loved them. The restaurant staff were very nice. The lady who sat at the back desk in the foyer was very nice and helpful. I would probably stay there again, because of the location and good breakfast, as the price was right.
Stayed 9 nights in Mar 2025

10/10 Excellent

John Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel very comfortable. Beds are nice. Air conditioner is excellent. Great view from the balcony. Breakfast is super llnconditioner
Stayed 4 nights in Apr 2025

8/10 Good

Savannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms are fairly basic but clean. AC worked well and had hot showers. Hallways echo a lot, very loud in the morning. Rooftop pool needs more lounging chairs and need to get rid of the pigeon and pigeon poop problem with a fake owl or something. Breakfast is awesome!
Stayed 3 nights in Mar 2025

10/10 Excellent

Guzel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location at the Malecon, PV. Easy access to beautiful beache, bus, hikes, taxi, grocery store, theater and many small restaurants and bars. Breakfast and coffee on the top floor was OK. Friendly staff at the dining area and front desk. I would stay there again likely in the future.
Stayed 7 nights in Mar 2025

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel anytime, amazing location, walking distance to the Malecón, night clubs, and all the amenities, friendly staff, We arrived early for checking in due to flight arrival at PVR, we were able to leave our belongings secure at the hotel until we were all check in, the guys helping us with our luggage and were helpful, thank you for the complementary wine bottle. next day early morning had breakfast included with the room stay. kudos to the staff for the warm welcoming. Highly recommended to anyone.
Stayed 1 night in Mar 2025

8/10 Good

Jason

Liked: Cleanliness
Stayed 7 nights in Mar 2025

4/10 Poor

Leon

Traveled with partner
Disliked: Amenities
They overcharged us and room was extra small.
Stayed 4 nights in Mar 2025

10/10 Excellent

Alejandro

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Jesus, Reno

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the worst experience ever. They cleaned our room took our towels and didn’t have clean towels for 3 days. We got moved to a dark room. The fan did not work. Room smelled like mold. Bathroom had mold stains. Our room faced the inside of a dirty building. The only thing good was the breakfast.
Stayed 7 nights in Mar 2025

10/10 Excellent

Ricky, Canyon

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place
Stayed 7 nights in Mar 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Martina

Stayed 2 nights in Mar 2025

8/10 Good

anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location close to the beach
Stayed 2 nights in Mar 2025

10/10 Excellent

Gérard

Stayed 1 night in Mar 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Sonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

4/10 Poor

Robert

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Location was good. Had numerous problems including: -elevator did not work for 5 of ten day stay, -no safe in first room which we changed because - of its smallness for two people -mould smell in second room -pool was not used because the deck area was not conducive for relaxing on.
Stayed 10 nights in Mar 2025

10/10 Excellent

Ginette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

4/10 Poor

Katherine

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Eh so so

Upon arrival we were told our room was on the second floor, and that the elevator was not working. What’s more, breakfast would be served on the fourth floor, still no elevator. Our room had a city view as we were told. It overlooked a very, very busy Street which was often very noisy. Be sure to bring earplugs for night time. The shower stall was not completely enclosed, and water leaked out onto the floor and behind the toilet. The beds were very comfortable and the closet was adequate although there was no dresser. The room key card failed every day and had to be re-keyed. The food for breakfast was complete and good, Actually excellent. Staff was pleasant and helpful to get our bags upstairs.
View from balcony of El Mirador viewpoint
Typical electric
Porto Novo in center with pool.
Stayed 13 nights in Feb 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
I've stayed here twice and will stay again. Very clean. Lovely and very helpful staff. Excellent location. Extremely walkable. Cheap. Safe. Small but nice roof top pool. 90 seconds from a great beach. 9 seconds from great food and walking.
Stayed 8 nights in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

craig

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

2/10 Terrible

Alejandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service, not the rooms we booked, rude staff, except for the bell boys
Stayed 1 night in Mar 2025

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Primera vez en Puerto Vallarta/

Todo perfecto , buena ubicación en el malecón cercas de las letras Puerto Vallarta, puestos de comida , perfecto
Stayed 1 night in Mar 2025