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Hotel Portonovo Plaza Malecón

3.0 star property
VIP Access

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Photo gallery for Hotel Portonovo Plaza Malecón

Outdoor pool
Business center
Terrace/patio
Standard Doble | In-room safe, desk, soundproofing, free WiFi
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Parking included
$78
includes taxes & fees
Sep 17 - Sep 18

Explore the area

View in a map
Av. Mexico # 1125, Colonia 5 de Diciembre, Puerto Vallarta, JAL, 48350
  • Camarones Beach
    ‪1 min walk‬
  • Malecon
    ‪5 min walk‬
  • Playa de los Muertos
    ‪3 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪7 min drive‬

Room options

View all photos for Basic Room

Basic Room | In-room safe, desk, soundproofing, free WiFi

Basic Room

8.6 out of 10
Excellent
(36 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Doble

Standard Doble | In-room safe, desk, soundproofing, free WiFi

Standard Doble

8.0 out of 10
Very good
(31 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard

Standard | In-room safe, desk, soundproofing, free WiFi

Standard

7.4 out of 10
Good
(33 reviews)
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room

In-room safe, desk, soundproofing, free WiFi

Room

  • 258 sq ft
  • Sleeps 2

View all photos for Double Room Standard

In-room safe, desk, soundproofing, free WiFi

Double Room Standard

  • 301 sq ft
  • Sleeps 4

View all photos for Room Standard

In-room safe, desk, soundproofing, free WiFi

Room Standard

  • 258 sq ft
  • Sleeps 2

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About this property

Hotel Portonovo Plaza Malecón

3-star hotel in Downtown Puerto Vallarta
An outdoor pool, a rooftop terrace, and a 24-hour business center are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and concierge services are onsite.
Hotel Portonovo Plaza Malecón offers 45 accommodations with safes and hair dryers. 32-inch LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
A computer station is located on site and wireless Internet access is complimentary. This 3-star property offers access to a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 205 square feet (19 square meters) include conference space. This business-friendly hotel also offers an outdoor pool, a rooftop terrace, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Portonovo Plaza Malecón is a smoke-free property.

A complimentary continental breakfast is served each morning between 8:00 AM and 11:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 205 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from September 2 2025 to December 1 2025 (dates subject to change):
  • Swimming pool
The property will be renovating from September 2 2025 to December 1 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 9 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Portonovo
Hotel Portonovo Plaza
Hotel Portonovo Plaza Puerto Vallarta
Portonovo
Portonovo Hotel
Portonovo Plaza
Portonovo Plaza Puerto Vallarta
Hotel Portonovo Plaza Malecón Puerto Vallarta
Portonovo Plaza Malecón Puerto Vallarta
Portonovo Plaza Malecón
Portonovo Plaza Malecon
Hotel Portonovo Plaza Malecón Hotel
Hotel Portonovo Plaza Malecón Puerto Vallarta
Hotel Portonovo Plaza Malecón Hotel Puerto Vallarta

Hotel Portonovo Plaza Malecón Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 434 out of 1003 reviews
Rating 8 - Good. 301 out of 1003 reviews
Rating 6 - Okay. 145 out of 1003 reviews
Rating 4 - Poor. 66 out of 1003 reviews
Rating 2 - Terrible. 57 out of 1003 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

James, Vancouver

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was fine But could not sleep Due to traffic on cobblestones Very loud all night
Stayed 1 night in Jun 2025

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Me gusto mucho, que esta muy amable el personal y la comida del comedor super rica.
Stayed 3 nights in May 2025

10/10 Excellent

Armando, Worcester

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in May 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 2 issues. They only provide 2 bath towels but we were 2 adults 1 child. There were a lot of roaches. I let the staff know and they advised me to keep windows shut and took care of the problem immediately. The staff was so awesome the food was amazing. Even the guest were amazing. I had the best stay ever. It’s the perfect location and affordable and so many things right outside the hotel to see do shop etc.
Stayed 4 nights in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. Super nice staff.
Stayed 4 nights in May 2025

6/10 Okay

Jonathan Noel, Reno

Traveled with partner
Poorly maintained, shower door didn’t close properly, water leaked outside shower, bathroom door frame corroded, corrosion on walls too, closet’s shelf nailing coming loose, lights fixtures corroded.
Stayed 7 nights in May 2025

8/10 Good

John

Liked: Staff & service
Stayed 4 nights in May 2025

10/10 Excellent

Margie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Ali

Disliked: Staff & service, amenities, property conditions & facilities
Not attentive, and not very friendly also everything is so old.
Stayed 2 nights in May 2025

2/10 Terrible

Cris

Disliked: Staff & service, room comfort
Customer service could have been better.
Stayed 2 nights in Apr 2025

8/10 Good

Corrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel if you want to be near everything. Is only a couple of blocks from our favorite restaurant Ah Caramba. Couple blocks from the Malecon and market. Tons of restaurants in any direction and a public beach around the corner. The staff was always friendly
Our room was perfect, beds are comfortable. We had a street face balcony. It is noisy, but we thought it was funny and part of the charm.
The beach is just around the corner, great beach, beautiful views and water.
Stayed 2 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was awesome. build your own Huevos Rancheros, pancakes, fresh fruit and more. Hotel clean with comfortable beds. 1/2 block from the beach and next to big grocery store. Definitely stay here again.
Stayed 4 nights in Apr 2025

4/10 Poor

Andrea

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I hated this place from check in. If it was more than 1 night i would have left. Check in staff was not bilingual, and kind of rude. Our bellhop was good and tried his english and helped with my Spanish. It was the smallest hotel room i have ever seen with the smallest bed ever. I dont know if it was even a double. The pool was so dirty i didnt use it, and you couldnt see through the glass on the rooftop patio. Shower door didnt shut and got water All over the tiny bathrooom. Sheets had stains. No pool towels... ugh!
Stayed 1 night in Apr 2025

8/10 Good

ioannis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice break from the northern cold

Staff was pleasant and accommodating. Asked for a quiet room. First night we were given a room in the front side of the hotel. It was too noisy for us from traffic, very early in the morning. Changed to a room in the back (ocean side) for the rest of our stay. Quiet and pleasant. Beds in both rooms were comfortable. Air condition was good but created a musty odor. Shower stall was big but the placement of the shower head (in both rooms was located beside a corner beam) made it feel tight. Breakfast buffet was good, fresh fruit and eggs, juice, yogurt, sides. Coffee was not available prior to restaurant open hours. Bottled water was provided for the first day only. The hotel is located 3 blocks from Malecon, close for nice walks and far from the blaring music of the bars. There are various restaurants and coffee shops in the area, research the travel blogs to find one that fits your taste and budget. Mcds and Starbucks for coffee and ice cream for the boardwalk stroll. Clean attended washrooms (10 pesos) available. We did not have a car, walked the area. The bus system is good, but needs some knowledge in order to be used effectively.
Stayed 3 nights in Apr 2025

8/10 Good

Yvette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were always very friendly and helpful during the entire stay
Stayed 5 nights in Apr 2025

6/10 Okay

Dave

Liked: Cleanliness, staff & service
Close to everything
Stayed 1 night in Apr 2025

6/10 Okay

Leon

Liked: Cleanliness, staff & service
I booked this hotel as I had stayed there before. They had a good breakfast and an elevator. The elevator was important as I was having hip problems and breakfast was served on the top floor. Elevator was out-of-order. No handrails in the stairway. No wardrobe or any other means to hang up clothing in the room. I will only stay here again if the elevator is repaired. In the meantime, their Expedia listing should remove the fact that they have a functioning elevator.
Stayed 8 nights in Feb 2025

10/10 Excellent

Colette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were exceptional… the premises were extremely clean… perfect location steps away from the beach … could not have had a better stay….
Stayed 8 nights in Mar 2025

6/10 Okay

Verified traveler

Liked: Staff & service

Very nice breakfast!

There was some mold on the walls and you could see that the woodwork had not been properly cleaned - doors, headboard, etc. The bathroom was always cleaned well, which is important to me but the whole room needed a deep clean. The balcony door was difficult to open and very noisy, which was unfortunate because I had to go and sit in the one chair out there or go to the roof for internet. The breakfasts were very good, with the best chilaquiles. They were drier and not as saucy as usual and I loved them. The restaurant staff were very nice. The lady who sat at the back desk in the foyer was very nice and helpful. I would probably stay there again, because of the location and good breakfast, as the price was right.
Stayed 9 nights in Mar 2025

10/10 Excellent

John Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel very comfortable. Beds are nice. Air conditioner is excellent. Great view from the balcony. Breakfast is super llnconditioner
Stayed 4 nights in Apr 2025

8/10 Good

Savannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms are fairly basic but clean. AC worked well and had hot showers. Hallways echo a lot, very loud in the morning. Rooftop pool needs more lounging chairs and need to get rid of the pigeon and pigeon poop problem with a fake owl or something. Breakfast is awesome!
Stayed 3 nights in Mar 2025

10/10 Excellent

Guzel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location at the Malecon, PV. Easy access to beautiful beache, bus, hikes, taxi, grocery store, theater and many small restaurants and bars. Breakfast and coffee on the top floor was OK. Friendly staff at the dining area and front desk. I would stay there again likely in the future.
Stayed 7 nights in Mar 2025

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel anytime, amazing location, walking distance to the Malecón, night clubs, and all the amenities, friendly staff, We arrived early for checking in due to flight arrival at PVR, we were able to leave our belongings secure at the hotel until we were all check in, the guys helping us with our luggage and were helpful, thank you for the complementary wine bottle. next day early morning had breakfast included with the room stay. kudos to the staff for the warm welcoming. Highly recommended to anyone.
Stayed 1 night in Mar 2025

8/10 Good

Jason

Liked: Cleanliness
Stayed 7 nights in Mar 2025

4/10 Poor

Leon

Traveled with partner
Disliked: Amenities
They overcharged us and room was extra small.
Stayed 4 nights in Mar 2025