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Hotel Portonovo Plaza Malecón

3.0 star property

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Photo gallery for Hotel Portonovo Plaza Malecón

Outdoor pool
Interior
Standard Doble | In-room safe, desk, soundproofing, free WiFi
Front of property
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Parking included

Explore the area

Map
Av. Mexico # 1125, Colonia 5 de Diciembre, Puerto Vallarta, JAL, 48350
  • Malecon
    ‪5 min walk‬
  • Camarones Beach
    ‪1 min drive‬
  • Playa de los Muertos
    ‪3 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪7 min drive‬

Room options

View all photos for Basic Room

Basic Room | In-room safe, desk, soundproofing, free WiFi

Basic Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Doble

Standard Doble | In-room safe, desk, soundproofing, free WiFi

Standard Doble

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard

Standard | In-room safe, desk, soundproofing, free WiFi

Standard

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Hotel Portonovo Plaza Malecón

3-star hotel in Downtown Puerto Vallarta
An outdoor pool, a rooftop terrace, and a 24-hour business center are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and concierge services are onsite.
Hotel Portonovo Plaza Malecón offers 45 accommodations with safes and hair dryers. 32-inch LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
A computer station is located on site and wireless Internet access is complimentary. This 3-star property offers access to a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 205 square feet (19 square meters) include conference space. This business-friendly hotel also offers an outdoor pool, a rooftop terrace, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Portonovo Plaza Malecón is a smoke-free property.

A complimentary continental breakfast is served each morning between 8:00 AM and 11:00 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 9 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Portonovo
Hotel Portonovo Plaza
Hotel Portonovo Plaza Puerto Vallarta
Portonovo
Portonovo Hotel
Portonovo Plaza
Portonovo Plaza Puerto Vallarta
Hotel Portonovo Plaza Malecón Puerto Vallarta
Portonovo Plaza Malecón Puerto Vallarta
Portonovo Plaza Malecón
Portonovo Plaza Malecon
Hotel Portonovo Plaza Malecón Hotel
Hotel Portonovo Plaza Malecón Puerto Vallarta
Hotel Portonovo Plaza Malecón Hotel Puerto Vallarta

Hotel Portonovo Plaza Malecón Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 431 out of 1005 reviews
Rating 8 - Good. 307 out of 1005 reviews
Rating 6 - Okay. 147 out of 1005 reviews
Rating 4 - Poor. 64 out of 1005 reviews
Rating 2 - Terrible. 56 out of 1005 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ginette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Kerstyn

Disliked: Property conditions & facilities
The roof top pool was dirty. The elevator was broken
Stayed 1 night in Feb 2025

10/10 Excellent

Maria

Stayed 1 night in Feb 2025

8/10 Good

Carmela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Stay

Everything was great except the elevator didn’t work. I was fine going up and down the stairs, but many elderly people struggled. The location was great. Many restaurants and shops.
Stayed 4 nights in Feb 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Daniel

Traveled with group
Liked: Property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location and how friendly the staff was, The breakfast was nothing special but enjoyable. Great area close to restaurants and shopping as well as the beach . Unfortunately the elevator is in need of repair and as not been working for a few days. This was not a problem as we were only one floor up. But may be a problem for older folks on higher floors
Stayed 7 nights in Feb 2025

4/10 Poor

Grant

Liked: Staff & service
Disliked: Cleanliness
Requested new sheet for bed as the original sheet on the bed was dirty. Breakfast was average.
Stayed 1 night in Feb 2025

8/10 Good

N.

Liked: Cleanliness
Stayed 2 nights in Feb 2025

10/10 Excellent

Trevor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Feb 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Roman

Stayed 3 nights in Feb 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great breakfast, raised pool in seating area, accessible beach nice for walking. Staff were great
Stayed 3 nights in Feb 2025

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5th time

I always enjoy my stays at Portonovo. This was my 5th time and I was treated so well I will return again. The breakfast is included and what a variety! Tasty food and great service. I love the location, two blocks from the north end of the Malecon, across the street from the beach and in the middle of all the little shops. Perfect for me.
Stayed 5 nights in Feb 2025

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice and clean. They have a very good hot breakfast and the location is amazing. Unfortunately the swimming pool is very old and dirty and the check in is a long process so if you arrive early your in for a long wait. Overall worth it but for the right price.
Stayed 2 nights in Jan 2025

10/10 Excellent

Rosie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Small but clean room. Nothing fancy but definitely a good choice. It would have been nice to have the included breakfast, but they didn't serve it until 8 am...rather late in my opinion. No coffee either.
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location Accommodated request for quieter room Breakfast was very good Comfortable beds Glass surrounding rooftop pool area is covered in pigeon droppings ruining a nice view of the ocean.
Stayed 3 nights in Feb 2025

6/10 Okay

Bryan

Traveled with partner
Disliked: Property conditions & facilities
The toilet didn't flush. That was very unpleasant. We were initially given a room we did not book. After 20 minutes we were given our correct room. The property needs maintenance work.
Stayed 1 night in Feb 2025

8/10 Good

janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice place to stay for perhaps a day or two the pool is not very nice but the hotel is clean and it’s in a good central location
Stayed 1 night in Jan 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

tammy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Portonovo, so close to everything, the staff is excellent especially Monica!
Stayed 7 nights in Jan 2025

8/10 Good

Ginette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Ginette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Penelope

Traveled with group, Traveled with partner
Liked: Staff & service
The staff were all pleasant. We didn't like the breakfast. The upkeep was about average for the area and price. Convenient location
Stayed 7 nights in Jan 2025

4/10 Poor

Marilyn

Traveled with family
We were given a very poor room with the window looking out on the air conditioning units. The window was frosted glass and did not lock or close properly. There were no closets and just 1 chair to put our stuff on.. the light bulb in the bathroom was mostly dead and when we pointed it out to the cleaning staff, nothing was done. The breakfast was ok but the same every day. Location was good close to the Malecon. Staff were friendly but when we asked for a laundry place they sent us about 6 blocks walk away and it was closed that day. On the walk back we saw 2 that were closer to the hotel.and open.. the pool was very small and the view looked out at another hotel. Probably wont come back to this hotel. Rooms looked better in pic than in reality. 2 small single beds and a small table between them. Very cramped for 2 people
Stayed 6 nights in Jan 2025