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Hyatt Ziva Puerto Vallarta - All-inclusive

4.5 star property

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Photo gallery for Hyatt Ziva Puerto Vallarta - All-inclusive

Children's activities
Reception
Lobby
View from room
One Bedroom Plunge Pool Suite King | Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub

Explore the area

Map
Carretera Barra de Navidad, Km. 3.5 Zona Hotelera Sur, Puerto Vallarta, 48390
  • Conchas Chinas Beach
    ‪7 min walk‬
  • Playa de los Muertos
    ‪2 min drive‬
  • Malecon
    ‪4 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪13 min drive‬

Room options

View all photos for Ocean Front King

Ocean Front King | Free minibar, in-room safe, desk, iron/ironing board

Ocean Front King

  • 473 sq ft
  • Sleeps 3

View all photos for Ocean View Balcony Double

Free minibar, in-room safe, desk, iron/ironing board

Ocean View Balcony Double

  • 473 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front Double

Ocean Front Double | Free minibar, in-room safe, desk, iron/ironing board

Ocean Front Double

  • 473 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean View Suite King

Club Ocean View Suite King | Free minibar, in-room safe, desk, iron/ironing board

Club Ocean View Suite King

  • 699 sq ft
  • Sleeps 4

View all photos for Club Ocean View Suite Double

Club Ocean View Suite Double | Free minibar, in-room safe, desk, iron/ironing board

Club Ocean View Suite Double

  • 699 sq ft
  • Sleeps 5

View all photos for Ocean View Double

Free minibar, in-room safe, desk, iron/ironing board

Ocean View Double

  • 473 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King

Ocean View King | Free minibar, in-room safe, desk, iron/ironing board

Ocean View King

  • 473 sq ft
  • Sleeps 3

View all photos for Club Ocean Front Hot Tub King

Club Ocean Front Hot Tub King | Free minibar, in-room safe, desk, iron/ironing board

Club Ocean Front Hot Tub King

  • 699 sq ft
  • Sleeps 4

View all photos for Club Ocean Front Hot Tub Double

Club Ocean Front Hot Tub Double | Free minibar, in-room safe, desk, iron/ironing board

Club Ocean Front Hot Tub Double

  • 699 sq ft
  • Sleeps 5

View all photos for Swim Up King

Swim Up King | Free minibar, in-room safe, desk, iron/ironing board

Swim Up King

  • 473 sq ft
  • Sleeps 3

View all photos for Swim Up Double

Swim Up Double | Free minibar, in-room safe, desk, iron/ironing board

Swim Up Double

  • 473 sq ft
  • Sleeps 4

View all photos for Double

Double | Free minibar, in-room safe, desk, iron/ironing board

Double

  • 473 sq ft
  • Sleeps 4

View all photos for Ocean View Balcony King

Ocean View Balcony King | Free minibar, in-room safe, desk, iron/ironing board

Ocean View Balcony King

  • 473 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Plunge Pool Suite King

One Bedroom Plunge Pool Suite King | Free minibar, in-room safe, desk, iron/ironing board

One Bedroom Plunge Pool Suite King

  • 1249 sq ft
  • Sleeps 3

View all photos for Club Ocean View Swim up Suite Double (18+ only)

Club Ocean View Swim up Suite Double (18+ only) | Living area | LED TV

Club Ocean View Swim up Suite Double (18+ only)

  • Sleeps 4
  • 2 Double Beds and 1 Queen Sofa Bed

View all photos for King

King | Free minibar, in-room safe, desk, iron/ironing board

King

  • 473 sq ft
  • Sleeps 3

View all photos for Club Ocean View Swim Up Suite King (18+only)

Club Ocean View Swim Up Suite King (18+only) | Living area | LED TV

Club Ocean View Swim Up Suite King (18+only)

  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

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Exterior

Velas Vallarta Suites Resort All Inclusive

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  • Pool
  • Breakfast included
  • All inclusive
4.5 out of 5, Wonderful, (1000)
$454 nightly
The price was $757
The price is $454 total
includes taxes & fees
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About this property

Hyatt Ziva Puerto Vallarta - All-inclusive

4.5-star property in Conchas Chinas
Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Puerto Vallarta - All-inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Hyatt Ziva Puerto Vallarta - All-inclusive offers 335 air-conditioned accommodations with free minibar items and laptop-compatible safes. LED televisions come with premium satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Vita Mar Spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Hyatt Ziva Puerto Vallarta - All-inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Hyatt Ziva Puerto Vallarta - All-inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 6 bars/lounges, a beach bar, and a poolside bar. This all-inclusive property also offers a children's pool, a hot tub, and a fitness center. Complimentary self parking is available on site.

Hyatt Ziva Puerto Vallarta - All-inclusive is a smoke-free property.

Casa Grande - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Blaze - This theme restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open select days.
Pureza - This restaurant specializes in Asian cuisine. Open daily.
Melanzane - This theme restaurant specializes in Italian cuisine and serves lunch and dinner. Open select days.
Vivaz Buffet - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast and lunch. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Language
Pilates
Yoga

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • 5 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Blaze
  • Casa Grande
  • Melanzane
  • Pureza
  • Vivaz Buffet

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12,296 square feet of conference space
  • 8 meeting rooms
  • Business center
  • Coworking space

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 11 floors
  • 2 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1969
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hyatt Ziva Puerto Vallarta All Inclusive All-inclusive property
Hyatt Ziva Puerto Vallarta
Hyatt Ziva
Hyatt Ziva Puerto Vallarta In

Hyatt Ziva Puerto Vallarta - All-inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 819 out of 1274 reviews
Rating 8 - Good. 247 out of 1274 reviews
Rating 6 - Okay. 109 out of 1274 reviews
Rating 4 - Poor. 60 out of 1274 reviews
Rating 2 - Terrible. 39 out of 1274 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mahsa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Michael

Stayed 4 nights in Feb 2025

4/10 Poor

Teri

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We purchased a swim up room for 3 people. When purchased no notification that there was going to be construction on site . The construction was in the room right above us with hammering, sawing and toxic fumes all day long. The resort eventually moved us to a standard room with no balcony and no swim up pool with the promise of a certificate for our next visit to stay in a swim up room. We are now going on 2 months and no certificate has been received. I’ve contacted the resort several times and still no certificate.
Stayed 4 nights in Dec 2024

6/10 Okay

THEODOR

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Taras

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 3 nights in Feb 2025

10/10 Excellent

Carmen

Liked: Staff & service, property conditions & facilities
Enjoyed our stay at hotel Ziva. Staff were great and the hotel is very clean. The buffet wasn’t the greatest but the other restaurants were great.
Stayed 4 nights in Feb 2025

10/10 Excellent

Camilla

Stayed 1 night in Feb 2025

6/10 Okay

Nguyen

Traveled with group
The customer service was not as great in the dining and bars. Staff did not go above and beyond from what we have experienced in the past. The staff was nice though. There was not enough shows offered in the evening.
Stayed 4 nights in Feb 2025

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay
Stayed 5 nights in Feb 2025

8/10 Good

Mustafa, Sugar Land

Liked: Cleanliness, staff & service, property conditions & facilities
Although there was many food options, none was much above average or good. Food in general lacked flavors and was salty/greasy. Everything else in the resort was 5/5
Stayed 4 nights in Feb 2025

10/10 Excellent

Randy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a private beach, staff was friendly.
Stayed 10 nights in Feb 2025

8/10 Good

Pedro Arcangel, Bensenville

Traveled with partner
Everything was good except they wouldn’t let you smoke cigars unless you were basically in a small area away from the resort which I didn’t appreciate.When you pay upwards of 39 dollars for a cigar on the resort you should at least be able to enjoy in more comfortable surroundings than a corner outside!
Stayed 7 nights in Feb 2025

10/10 Excellent

Brian Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our time here! The staff are great and always ready to help. I could mention some names that I remember but I fear that I would also forget some names who were also great! The buffet has very many choices to suite whatever you may feel like eating. Great service at the restaurants as well. Water and ice are excellent. The pools are nice and clean and always with a few trees so you can have full sun or shade while you swim. The ocean is easy to walk in with the hardpacked sand at your feet, no need for water shoes! Just be ready to jump with the occasional higher waves when they come! The long sandy beach is private to the resort. There were only a few authorized vendors selling hats, blankets and trinkets and they were not pushy in the least. This makes it very easy to relax on the beach without being constantly sold to which is what I hear is often happening at other resorts with shared beaches. If you are looking to party hard with friends or just relax and rest quietly, this property is so big that you have many different areas to choose from to spend your time the way that you want! When I return to Puerto Vallarta, I will choose this place again and I have already recommended it to my friends and family. If I would have one complaint, it would be that I never once saw a mariachi band playing at the resort or for the one day that we went into the town. Perhaps this is considered too old fashioned now? Or just the wrong timing?
Stayed 5 nights in Feb 2025

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful self-contained property. Excellent staff, excellent food, beautiful setting
Stayed 6 nights in Jan 2025

6/10 Okay

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ziva has lost its Ziva quality regarding drinks and meals, what they offer in the All Inclusive is like a Three Starts hotel. Very disappointing. If you want a better quality you have to buy it.
Stayed 3 nights in Jan 2025

10/10 Excellent

Michael

Stayed 5 nights in Feb 2025

10/10 Excellent

Anthony Joseph

Stayed 4 nights in Feb 2025

10/10 Excellent

Thu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach. Nice and clean. Had a fabulous vacation. Will be back!
Stayed 5 nights in Feb 2025

2/10 Terrible

Joshua

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Beware of food poisoning, cockroaches and dirty pools! After reading others mixed reviews we decided to stay at Ziva because of the location and the beach - both of which were a delight. However, I got severe food poisoning our first night from room service and spent the majority of our time stuck in bed and had to see a doctor. In addition to that, we had a swim up room and the pool was slimy and full of debris and even a few cigarette butts. The pool has no filter on one end so all the trash and slime ends up in half the pool. Add in the cockroaches in our room (somewhat to be expected in tropical climates), and constant construction everywhere, and I would not recommend anybody stay here.
Stayed 4 nights in Feb 2025

10/10 Excellent

Donna Baten

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the fact that there was not loud music playing all through the day! The property was meticulously maintained! The food was excellent, loved that there was a coffee shop.
Stayed 6 nights in Feb 2025

6/10 Okay

Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything was fine, the restaurants were just ok, nothing memorable, but ok. The facility is nice, but in the main tower were we stayed think needs improvement, hallways look outdated, room was ok, the mirror was almost falling and I didn’t like the holder for shampoo and conditioner. But we had a good time there. Room service was really nice. Room service food was good, same like the buffet. And the Asian restaurant, but the steakhouse was ok, and the Mexican restaurant needs improvement the food was just ok. Being in mexico for sure they can do better .
Stayed 7 nights in Jan 2025

10/10 Excellent

parviz

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2025

10/10 Excellent

Mario

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great place, dining options aren't the best but overall it's a great stay!
Stayed 4 nights in Jan 2025

10/10 Excellent

aliesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025