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Hyatt Ziva Puerto Vallarta - All-inclusive

4.5 star property

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Photo gallery for Hyatt Ziva Puerto Vallarta - All-inclusive

Children's activities
Poolside bar
5 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Reception
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

$350
includes taxes & fees
Oct 29 - Oct 30

Explore the area

View in a map
Carretera Barra de Navidad, Km. 3.5 Zona Hotelera Sur, Puerto Vallarta, 48390
  • Place, Playa de los Muertos
    ‪2 min drive‬
  • Place, Los Muertos Pier
    ‪3 min drive‬
  • Place, Malecon
    ‪4 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪13 min drive‬

Room options

View all photos for Ocean View Double

Free minibar, in-room safe, desk, iron/ironing board

Ocean View Double

8.8 out of 10
Excellent
(36 reviews)
  • 473 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King

Ocean View King | Free minibar, in-room safe, desk, iron/ironing board

Ocean View King

7.8 out of 10
Good
(31 reviews)
  • 473 sq ft
  • Sleeps 3

View all photos for Club Ocean View Suite King

Club Ocean View Suite King | Free minibar, in-room safe, desk, iron/ironing board

Club Ocean View Suite King

9.2 out of 10
Wonderful
(11 reviews)
  • 699 sq ft
  • Sleeps 4

View all photos for Club Ocean View Suite Double

Club Ocean View Suite Double | Free minibar, in-room safe, desk, iron/ironing board

Club Ocean View Suite Double

9.0 out of 10
Wonderful
(8 reviews)
  • 699 sq ft
  • Sleeps 5

View all photos for Swim Up King

Swim Up King | Free minibar, in-room safe, desk, iron/ironing board

Swim Up King

9.8 out of 10
Exceptional
(6 reviews)
  • 473 sq ft
  • Sleeps 3

View all photos for Swim Up Double

Swim Up Double | Free minibar, in-room safe, desk, iron/ironing board

Swim Up Double

9.6 out of 10
Exceptional
(4 reviews)
  • 473 sq ft
  • Sleeps 4

View all photos for Club Ocean Front Hot Tub King

Club Ocean Front Hot Tub King | Free minibar, in-room safe, desk, iron/ironing board

Club Ocean Front Hot Tub King

9.0 out of 10
Wonderful
(20 reviews)
  • 699 sq ft
  • Sleeps 4

View all photos for Club Ocean Front Hot Tub Double

Club Ocean Front Hot Tub Double | Free minibar, in-room safe, desk, iron/ironing board

Club Ocean Front Hot Tub Double

9.0 out of 10
Wonderful
(4 reviews)
  • 699 sq ft
  • Sleeps 5

View all photos for One Bedroom Plunge Pool Suite King

One Bedroom Plunge Pool Suite King | Free minibar, in-room safe, desk, iron/ironing board

One Bedroom Plunge Pool Suite King

  • 1249 sq ft
  • 1 bedroom
  • Sleeps 3

View all photos for King

King | Free minibar, in-room safe, desk, iron/ironing board

King

10.0 out of 10
Exceptional
(2 reviews)
  • 473 sq ft
  • Sleeps 3

View all photos for Double

Double | Free minibar, in-room safe, desk, iron/ironing board

Double

10.0 out of 10
Exceptional
(1 review)
  • 473 sq ft
  • Sleeps 4

View all photos for Ocean View Balcony King

Ocean View Balcony King | Free minibar, in-room safe, desk, iron/ironing board

Ocean View Balcony King

8.8 out of 10
Excellent
(40 reviews)
  • 473 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Balcony Double

Free minibar, in-room safe, desk, iron/ironing board

Ocean View Balcony Double

  • 473 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front King

Ocean Front King | Free minibar, in-room safe, desk, iron/ironing board

Ocean Front King

8.2 out of 10
Very good
(20 reviews)
  • 473 sq ft
  • Sleeps 3

View all photos for Ocean Front Double

Ocean Front Double | Free minibar, in-room safe, desk, iron/ironing board

Ocean Front Double

7.4 out of 10
Good
(22 reviews)
  • 473 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean View Swim up Suite Double (18+ only)

Club Ocean View Swim up Suite Double (18+ only) | Living area | LED TV

Club Ocean View Swim up Suite Double (18+ only)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds and 1 Queen Sofa Bed

View all photos for Club Ocean View Swim Up Suite King (18+only)

Club Ocean View Swim Up Suite King (18+only) | Living area | LED TV

Club Ocean View Swim Up Suite King (18+only)

  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

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About this property

Hyatt Ziva Puerto Vallarta - All-inclusive

4.5-star property in Conchas Chinas
Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Puerto Vallarta - All-inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Hyatt Ziva Puerto Vallarta - All-inclusive offers 335 air-conditioned accommodations with free minibar items and laptop-compatible safes. LED televisions come with premium satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Vita Mar Spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Hyatt Ziva Puerto Vallarta - All-inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Hyatt Ziva Puerto Vallarta - All-inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 6 bars/lounges, a beach bar, and a poolside bar. This all-inclusive property also offers a children's pool, a hot tub, and a fitness center. Complimentary self parking is available on site.

Hyatt Ziva Puerto Vallarta - All-inclusive is a smoke-free property.

Casa Grande - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Blaze - This theme restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open select days.
Pureza - This restaurant specializes in Asian cuisine. Open daily.
Melanzane - This theme restaurant specializes in Italian cuisine and serves lunch and dinner. Open select days.
Vivaz Buffet - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast and lunch. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Language
Pilates
Yoga

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • 5 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Blaze
  • Casa Grande
  • Melanzane
  • Pureza
  • Vivaz Buffet

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12,296 square feet of conference space
  • 8 meeting rooms
  • Business center
  • Coworking space

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 11 floors
  • 2 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1969
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hyatt Ziva Puerto Vallarta All Inclusive All-inclusive property
Hyatt Ziva Puerto Vallarta
Hyatt Ziva
Hyatt Ziva Puerto Vallarta In

Hyatt Ziva Puerto Vallarta - All-inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 852 out of 1317 reviews
Rating 8 - Good. 257 out of 1317 reviews
Rating 6 - Okay. 113 out of 1317 reviews
Rating 4 - Poor. 58 out of 1317 reviews
Rating 2 - Terrible. 37 out of 1317 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mitchell

Stayed 6 nights in Apr 2025

6/10 Okay

Jose T

Traveled with family and small children
The property location was great but the facility was run down and needed many areas to be fixed and updated. The activities for adults was limited. The food was good but there were too many flies in most of the restaurants. My boys enjoyed the kids club. I certainly did not like the hotel having someone traitor sell you a membership.
Stayed 5 nights in Jul 2025

10/10 Excellent

Eva, Deming

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 5 nights. The rooms were clean and we enjoyed our spacious room. This hotel has several great restaurants and the buffet had lots options. The beach is private and I felt very safe staying at the Hyatt Ziva. The staff was very friendly and helpful. I used the SPA services and I was so impressed with the amenities and the staff. Will definitely go back to this hotel again.
Stayed 5 nights in Jul 2025

10/10 Excellent

Yasmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The warm hospitality of Hyatt Ziva and the service and efficiency of the staff was absolutely amazing. Security system at the gate for both incoming and outgoing made us feel very secure in the property. Entertainment was wonderful, activities plenty and always something for everyone all day! A small, low key resort but definitely well run and managed with staff always doing what they are tasked to do including continuing maintenance of the property and all day attention to the guests! Our very spacious ocean view room with a tub in the balcony was great, and the food in all the restaurants was excellent. There was only one thing that turned us off. The presentation by Playa staff selling their vacation packages. Upon check in we may have misunderstood the intent, thinking it was a welcome breakfast and an introduction to the features of Hyatt Ziva. I don’t think it’s a good idea to “sell” it this way. It’s a turn off. We had to sit through over an hour of “sales talk” and were very delayed for breakfast due to this. It needs to be clear from the start that it is a sales presentation. Othet than that our 6-night all inclusive vacation at Hyatt Ziva was excellent. We will return and we highly recommend it for those looking for a low key, quiet but fun-filled vacation!
Stayed 6 nights in Jul 2025

10/10 Excellent

jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is very nice and is great for families.
Stayed 5 nights in Jul 2025

10/10 Excellent

Leon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could say about the property excellent more important honest , lost my gold necklace,I realized it two days later because I have no habit of removing my necklace ever this time I had to and I left it inside dirty towels I called them 2 days later from Los Angeles and they said they have it they send me a picture also my wife’s Demi jacket, I flew back a week later picked them up and stayed another 2 days honest employee
Stayed 1 night in Jul 2025

10/10 Excellent

Diogenes, Katy

Liked: Cleanliness, amenities, property conditions & facilities
we all enjoy it!
Stayed 7 nights in Jul 2025

10/10 Excellent

Laura

Stayed 4 nights in Jul 2025

6/10 Okay

Jared

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities
The private beach is absolutely fantastic. Wonderful staff, decent food with good variety, good number of bars all along the beach, would recommend to anyone visiting PV. Worth noting is the Playa Collection staff and their aggressive sales tactics for their time-share-like travelers program, it consumed most of a morning we would have rather spent on the beach and left a bad taste in our mouths with the overall experience.
Stayed 5 nights in Jul 2025

10/10 Excellent

akram

Liked: Cleanliness, amenities, property conditions & facilities
best stuff and they have very good customer services
Stayed 5 nights in Jul 2025

4/10 Poor

Anita

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I stayed at Hyatt Ziva Puerto Vallarta in July 2025 for 3 nights with my family in an ocean view room. The beach was beautiful, the weather was perfect, and the view from our room was definitely the highlight of our stay. Unfortunately, the rest of the experience was disappointing. The food buffet was a letdown — tables were sticky, and I recorded a video showing mosquitos swarming uncovered fruit that no one bothered to replace. Cleanliness and food safety were clearly neglected. At the outdoor poke station, only one overwhelmed staff member was preparing bowls for over 10 people. I waited more than 25 minutes for a small bowl while he struggled to keep up — doing his best, but clearly understaffed. We also tried to get a drink at the pool bar, but again, only one person was working — preparing drinks not just for the general guests but also for those in the paid cabanas. After waiting 20 minutes without being served, we gave up and walked away. I mostly stayed on the beach, which was relaxing, so I didn’t use the pools much. However, I did report my concerns about cleanliness to the staff, and while they said someone would follow up, no one ever did. Given the service issues and overall lack of management, I don't feel the experience was worth the price. Unfortunately, I would not recommend this resort based on my stay.
Stayed 3 nights in Jul 2025

10/10 Excellent

Cesar Alfredo

Stayed 3 nights in Jul 2025

10/10 Excellent

Salvador, Buena

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awsome
Stayed 3 nights in Jul 2025

10/10 Excellent

Kellie

Lived everything about
Stayed 5 nights in Jul 2025

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private
Stayed 4 nights in Jul 2025

8/10 Good

Aerogine Anene

Traveled with family
Liked: Cleanliness, staff & service, amenities
The different dining options, the food was sumptuous, the staff were excellent, and great customer service overall. The only drawback was the construction going on. I would recommend the hotel and would be back again
Stayed 3 nights in Jun 2025

10/10 Excellent

Francisco

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was really good
Stayed 4 nights in Jun 2025

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a fantastic experience at Hyatt Ziva. The vibe of the hotel is very tropical. The open concept receives you with a welcoming view of their beautiful beach with palm trees waving at their guests. The hotel is very clean and well maintained. Their all-inclusive package does not disappoint as well. We love the food in all their restaurants. Their 5 restaurants which include a buffet (all fresh foods and fruits) are so fulfilling. So thankful for letting my family experience the authentic Mexican food. What's most awesome are the hotel staff. They are very respectful, genuine, and friendly.
River meets the ocean
Infinity pool
Sunset view from the lobby
The pituresque hotel
Stayed 4 nights in Jul 2025

8/10 Good

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Had a relaxing trip. Pool and the beach were my favorite. Massage was also good. They are still doing some renovations so it was kind of loud at times.
Stayed 4 nights in Jun 2025

8/10 Good

Leslie

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
Property was under conc construction right outside our room, which was not mentioned when we booked it. However, the hotel was beautiful and the staff was amazing. Luis Miguel at the Italian restaurant was very very friendly. Fermin and Jesus at the Playa bar were amazing and Amalia gave an excellent massage.
Stayed 5 nights in Jun 2025

10/10 Excellent

Ekaterina, Moreno Valley

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Jun 2025

6/10 Okay

Lawrence

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Leon

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service very good entertainment beautiful beach and lounges nice large rooms activities good ,restaurants could improve the food quality
Stayed 5 nights in Jul 2025

10/10 Excellent

Jesus

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Jasmine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025