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Krystal Grand Nuevo Vallarta – All Inclusive

4.0 star property

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Photo gallery for Krystal Grand Nuevo Vallarta – All Inclusive

3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Junior Suite Ocean Front King | View from room
Couples treatment rooms, sauna, body treatments, aromatherapy
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
On the beach, beach umbrellas, beach bar

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Bar
  • 24/7 front desk

Explore the area

Map
BLVD. COSTERO #800, COL. FLAMINGOS, Nuevo Vallarta, NAY, 63732
  • El Tigre Golf at Paradise Village
    ‪6 min drive‬
  • Nuevo Vallarta Beach
    ‪6 min drive‬
  • Playa Bucerías
    ‪8 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪19 min drive‬

Room options

View all photos for Junior Suite Ocean View Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite Ocean View Doble

  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Tropical View Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Tropical View Doble

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool view Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite Pool view Doble

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Queen Bed

Standard Queen Bed | Free minibar, in-room safe, blackout drapes, iron/ironing board

Standard Queen Bed

  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Altitude Club Junior Suite Ocean View Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Altitude Club Junior Suite Ocean View Doble

  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Club Junior Suite Swim Out King

Altitude Club Junior Suite Swim Out King | Free minibar, in-room safe, blackout drapes, iron/ironing board

Altitude Club Junior Suite Swim Out King

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean Front King

Junior Suite Ocean Front King | Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite Ocean Front King

  • 592 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room | Free minibar, in-room safe, blackout drapes, iron/ironing board

Family Room

  • 366 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Ocean View Doble

Deluxe Ocean View Doble | Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Ocean View Doble

  • 366 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Tropical View King

Deluxe Tropical View King | Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Tropical View King

  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Altitude Club Junior Suite Swim Out Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Altitude Club Junior Suite Swim Out Doble

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe With Garden View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room Deluxe With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Suite Classic With Pool View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Suite Classic With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Suite Superior With Sea View

Beach | On the beach, beach umbrellas, beach bar

Double Suite Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard

Free minibar, in-room safe, blackout drapes, iron/ironing board

Room Standard

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Double Suite Junior With Sea View

Interior

Double Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Suite Premium With Pool View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Suite Premium With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Deluxe With Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

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About this property

Krystal Grand Nuevo Vallarta – All Inclusive

4-star Nuevo Vallarta property walkable to Bay of Banderas
Catch some rays at the beach or spend the day relaxing at Krystal Grand Nuevo Vallarta – All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Change of towels is available on request.
Krystal Grand Nuevo Vallarta – All Inclusive offers 480 air-conditioned accommodations with MP3 docking stations and free minibar items. 50-inch LED televisions come with cable channels. Bathrooms include showers and hair dryers. Additionally, rooms include laptop-compatible safes and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Krystal Grand Nuevo Vallarta – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Krystal Grand Nuevo Vallarta – All Inclusive features a full-service spa, 3 outdoor swimming pools, a fitness center, and a children's pool. Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges, a beach bar, and a poolside bar. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

8 meeting rooms are available. This all-inclusive property also offers a terrace, a complimentary children's club, and an arcade/game room. Complimentary covered self parking is available on site.

Krystal Grand Nuevo Vallarta – All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
The Grill - This restaurant serves dinner only. Reservations are required. Open select days.
Ayami - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.
Restaurante "O" - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
Room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Hacienda El Mortero
  • Restaurante "O"
  • The Grill

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Highchair
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference center

Outdoors

  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • Free stocked minibar
  • Room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children are not allowed in the infinity pool.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Krystal Grand Nuevo Vallarta
Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta

Krystal Grand Nuevo Vallarta – All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 499 out of 1134 reviews
Rating 8 - Good. 309 out of 1134 reviews
Rating 6 - Okay. 172 out of 1134 reviews
Rating 4 - Poor. 83 out of 1134 reviews
Rating 2 - Terrible. 71 out of 1134 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Zachary

The food was ok. Expected more from the restaurants with reservations vs the buffet. Sports bar was not open every night-including the one when a big game was on in the US. Got the runaround with staff at different points with conflicting information. Pool and beach were great.
Stayed 6 nights in Jan 2025

8/10 Good

Gail Cynthia

Stayed 9 nights in Dec 2024

6/10 Okay

Kayla

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The rooms need to be updated. Theres just been a lot of wear and tear on them. Since we stayed at two resorts the food at our previous resort was much better with more variety. Also the service and attention to filling coffee asking if we needed anything was much better at previous location as well
Stayed 1 night in Jan 2025

10/10 Excellent

Bertha, vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

4/10 Poor

LouCinda

Traveled with partner
Disliked: Property conditions & facilities
They have nice food options. The Krystal is great for kids, but if you want peace and quite it's not the place you want. There was super loud music most of the day and we couldn't get any sleep until about 2:00 a. m. after they quit partying. Also, our room wasn't very clean upon arrival. We had to ask for bath towels. I don't plan to return.
Stayed 3 nights in Jan 2025

6/10 Okay

Susan

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Beautiful outdoor areas and pools, great beach, food is NOT impressive, and some of the buffett items were empty every time we went. Rooms ok, look decent, but older beds, and bathroom, our room leaked the entire time from the wall, and housekeeping/towels were hit or miss.. LOVED PV, but would stay elsewhere.
Stayed 4 nights in Jan 2025

10/10 Excellent

Rita

Traveled with partner, Traveled with family
The family atmosphere was great… many options to enjoy! The food was great The staff were very accommodating
Stayed 7 nights in Jan 2025

6/10 Okay

Patricia Joan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Not enough beach lounges. People reserved them and then didn’t use them for hours at a time. The floor in our suite was dirty and needed a good wash. The food was tasty but not very hot.
Stayed 7 nights in Jan 2025

10/10 Excellent

Shay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Diane

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pools especially the infinity pool
Stayed 4 nights in Dec 2024

10/10 Excellent

Edaena M.

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed everything about this resort
Stayed 5 nights in Jan 2025

4/10 Poor

Katie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Location was nice. Close to Bucerías which was nice. The food was so-so. The drinks were extremely sweet and thick - hard to utilize the all inclusiveness. Took us 5 days to get through to book reservations for the restaurants on site, that ended up being mediocre at best. Curtains in the room were quite dirty. Asked for room service for breakfast at 9:00am, didn’t get an answer until 2:45pm. Daughter got stung by a jellyfish and there was no first aid or lifeguard on duty to assist. Nightly entertainment was ok. Personally, wouldn’t stay there again.
Stayed 8 nights in Jan 2025

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

4/10 Poor

Wendy

Traveled with family and small children
Disliked: Staff & service
There was never enough pool chairs available anywhere on the property or the beach. There was not enough availability at the restaurants either.
Stayed 7 nights in Jan 2025

8/10 Good

Taryn Ragnhild

Stayed 7 nights in Jan 2025

10/10 Excellent

Jarret Alan

Stayed 6 nights in Jan 2025

2/10 Terrible

Dulce

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
After checking in I was very disappointed with “the pool view” I decided to go back down and ask about an upgrade specifically since the person checking in before us got a free upgrade! The room I wanted was available but I had to pay over 6 thousand pesos additionally for an upgrade for 2 nights. Most amenities were unavailable for example all the restaurants were booked for dinner. And the buffet had terrible service… our bathroom ceiling was pouring water and it took 40 minutes for someone to come look at it. We let staff know about the water at 9 pm and no one came to clean the mess/flood until 10:47pm! Jamara let me know they would change our room until the next day… which was done. Our last day there I requested to check out late (which I was told it was a perk of my paid upgrade)and was rudely told by Jamara ABSOLUTELY not and that she needed my room key at exactly 12pm… we gathered our stuff and proceeded to check out and no one was available to check us out….the people before us had already been waiting over 30 minutes. So I just handed her our bracelets and room keys and left.
Stayed 2 nights in Jan 2025

8/10 Good

Courtney

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful it’s weird with Expedia they make you check into the resort in the basement. Reservations for the restaurants were nearly impossible to get even days in advance. The food at the buffet was good and fresh so this wasn’t a huge problem. The beds were comfortable and the blackout curtains were great. The bar at the top with Alexander and Carlos was the best consistent good drinks and worth the walk no matter where you are hanging out. The biggest issue we had is the chair holding problem where people got towels and saved chairs and then were never there all day. Which caused poverty mentality over lounge chairs. Overall good experience safe, easy and fun.
Stayed 4 nights in Jan 2025

10/10 Excellent

Rhonda

Stayed 7 nights in Dec 2024

8/10 Good

Sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice. Good value for the money. 👍
Stayed 6 nights in Dec 2024

4/10 Poor

Joanna

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Poorly up kept rooms. paid extra for room upgrade and new room with two water leaks. Left belongings smelly and damp. Poor WiFi. Difficult obtaining any reservations to restaurants. Finally obtained a reservation to restaurant to find out it was closed that evening
Stayed 5 nights in Jan 2025

8/10 Good

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like that after 1030 there wasn’t any food stands open or anywhere to get food other than room service.
Stayed 8 nights in Dec 2024

10/10 Excellent

Gyiongyi Ildico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

8/10 Good

Marissa Isabell Maitland

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with our extended family. Kids were able to safely spend time around the property whether at the beach or pool, taking advantage of the buffet or snack bars. Despite it being the holidays it was never too crowded and the guests were all great to be around. The staff are helpful and quick to respond.
Stayed 7 nights in Dec 2024

4/10 Poor

Nitin

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a worthwhile stay. Property constantly ran out of items. Customer service was terrible and inconsistent. Son got food poisening on last day. Towels were so run down pool and bathrooms. Never was given enough towels by hotel room service staff. No hot water for first 3 days. Shower unit wouldnt stay on wall. Water leaked under shower door. Limited room amenities. No mirror in bedroom. Tiny closet. Limited food choices. Flys and wasps everywhere. Cafe alway ran out of items.
Stayed 7 nights in Dec 2024