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Krystal Grand Nuevo Vallarta – All Inclusive

4.0 star property

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Photo gallery for Krystal Grand Nuevo Vallarta – All Inclusive

3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Buffet
Executive lounge
Deluxe Ocean View Doble | View from room
Junior Suite Ocean Front King | Free minibar, in-room safe, blackout drapes, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar

Explore the area

Map
BLVD. COSTERO #800, COL. FLAMINGOS, Nuevo Vallarta, NAY, 63732
  • Nuevo Vallarta Beach
    ‪3 min drive‬
  • Playa Bucerías
    ‪4 min drive‬
  • El Tigre Golf at Paradise Village
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪17 min drive‬

Room options

View all photos for Junior Suite Ocean View Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite Ocean View Doble

  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Tropical View Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Tropical View Doble

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool view Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite Pool view Doble

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Queen Bed

Standard Queen Bed | Free minibar, in-room safe, blackout drapes, iron/ironing board

Standard Queen Bed

  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Altitude Club Junior Suite Ocean View Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Altitude Club Junior Suite Ocean View Doble

  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Club Junior Suite Swim Out King

Free minibar, in-room safe, blackout drapes, iron/ironing board

Altitude Club Junior Suite Swim Out King

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean Front King

Junior Suite Ocean Front King | Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite Ocean Front King

  • 592 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room | Free minibar, in-room safe, blackout drapes, iron/ironing board

Family Room

  • 366 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Ocean View Doble

Deluxe Ocean View Doble | Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Ocean View Doble

  • 366 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Tropical View King

Deluxe Tropical View King | Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Tropical View King

  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Altitude Club Junior Suite Swim Out Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Altitude Club Junior Suite Swim Out Doble

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe With Garden View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Classic With Pool View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Suite Classic With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Superior With Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Suite Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Free minibar, in-room safe, blackout drapes, iron/ironing board

Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Suite Junior With Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Premium With Pool View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Suite Premium With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe With Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

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About this property

Krystal Grand Nuevo Vallarta – All Inclusive

4-star Nuevo Vallarta property walkable to Bay of Banderas
Catch some rays at the beach or spend the day relaxing at Krystal Grand Nuevo Vallarta – All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Change of towels is available on request.
Krystal Grand Nuevo Vallarta – All Inclusive offers 480 air-conditioned accommodations with MP3 docking stations and free minibar items. 50-inch LED televisions come with cable channels. Bathrooms include showers and hair dryers. Additionally, rooms include laptop-compatible safes and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Krystal Grand Nuevo Vallarta – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Krystal Grand Nuevo Vallarta – All Inclusive features a full-service spa, 3 outdoor swimming pools, a fitness center, and a children's pool. Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges, a beach bar, and a poolside bar. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

8 meeting rooms are available. This all-inclusive property also offers a terrace, a complimentary children's club, and an arcade/game room. Complimentary covered self parking is available on site.

Krystal Grand Nuevo Vallarta – All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
The Grill - This restaurant serves dinner only. Reservations are required. Open select days.
Ayami - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.
Restaurante "O" - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
Room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Hacienda El Mortero
  • Restaurante "O"
  • The Grill

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Highchair
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference center

Outdoors

  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • Free stocked minibar
  • Room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children are not allowed in the infinity pool.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Krystal Grand Nuevo Vallarta
Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta

Krystal Grand Nuevo Vallarta – All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 527 out of 1193 reviews
Rating 8 - Good. 324 out of 1193 reviews
Rating 6 - Okay. 188 out of 1193 reviews
Rating 4 - Poor. 82 out of 1193 reviews
Rating 2 - Terrible. 72 out of 1193 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

STEPHEN

Traveled with group
Liked: Cleanliness, staff & service
We liked the infinity pool, however, the water could have been a bit warmer as the weather was cooler those days. We would have like to see more chairs on the beach instead of just loungers as the older people prefer chairs. More outdoor table and chairs near pool for socializing and playing cards. Also, more seating in the lobby. The furniture in there is minimsl, broken snd uncomfortable
Stayed 9 nights in Feb 2025

6/10 Okay

MICHAEL, Vancouver

Traveled with group
Liked: Cleanliness
Poor wifi , very difficult to book restaurants, Horrible check in experience front desk
Stayed 9 nights in Feb 2025

10/10 Excellent

Marc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Solomon and Miguel at the pool bar were great and made fabulous cocktails. And Edgar in activities made the time around the pool more fun and was a great help when we needed something would go back for sure. Already looking into it
Stayed 10 nights in Feb 2025

8/10 Good

Tracy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly.Property clean.Food excellent.Difficult to get a table to accommodate more than 4 people at any meal.
Stayed 8 nights in Feb 2025

8/10 Good

Cathy Lee

Traveled with family
Liked: Cleanliness, staff & service
I recently stayed at Krystal Grand Nuevo Vallarta and had a good experience! The resort was clean, and the food offered a good variety of options at every meal. The drinks were also enjoyable. While the resort is a bit dated and the nightlife was limited after the main show, we still had a fun time. Overall, we would return for another stay
Stayed 7 nights in Feb 2025

6/10 Okay

Marit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Infinity pool was gorgeous except saving chair situation. Impossible to get chairs unless you were there are 5:00 am. Nothing to do in the evenings after dinner. Entertainment was early and focused on the kids. Music in lobby or sky bar in evenings would have been nice and shows at 9:00 for adults after dinner
Stayed 9 nights in Feb 2025

8/10 Good

Lisa

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a wonderful nine-day stay. The compact, well-designed resort has three pools, but chair availability was an issue. We preferred the beautiful beach, which had plenty of loungers, swimmable waters, and stunning sunsets. Bucerías is a great walk away—stop at Adriano’s for a margarita! The resort is clean but showing signs of wear. The buffet was great, with varied themes (except Asian night). A la carte options were decent, though the grill was hard to book. Take a Bite coffee shop was a favorite, and the rooftop bar had amazing sunset views but lacked ambiance. Exceeded expectations—Super Bowl party, trivia, karaoke, and movie nights were fantastic! Our Junior Suite Ocean View (Altitude access) had a great view but was worn. It was clean, comfortable, and well-maintained, with excellent housekeeping. Walking to Bucerías was easy, and Uber was the best way to get to PV and Sayulita. The staff was outstanding, with a shout out to Esther and Griselda at the buffet, and Trinidad, the porter as well as the staff in the Altitude Room – Yaneisy, Jaimara, Salvador, and Josefina! Final Thoughts: Minor flaws aside, we loved our stay and would return!
Stayed 10 nights in Feb 2025

8/10 Good

perry

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great staff, nice pools, great beach.
Stayed 9 nights in Feb 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my family have a good time in the hotel we love the stay the service is great the staff is very friendly
Stayed 3 nights in Feb 2025

4/10 Poor

Garner

Liked: Cleanliness
Disliked: Staff & service, amenities
First we have travelled many times to Mexico and love an all inclusive. I usually ignore the very worst reviews along with the glowing reviews and take note of the middle. Anyone looking at booking the Krystal Grand Nuevo please read this one. The resort very old age crowd not much to do after 10/11 pm. We upgraded to altitude swim up rooms. Would not recommend. So noisy I can’t even describe the noise. All night chairs above us moving around in the lobby bar scrapping on the tiles floor up there till 3 /4 am bar and staff close at 11 pm Other swim ups back onto a corridor for dishes exchange from the restaurants. Sounds like plates smashing day and night. And loud! Rooms on the other side pool speaker right beside them so loud! Food not good not many options 1-breakfast buffet is good. Great omelet station and ok options 2-lunch and dinner buffet food is sub par for a typical expectation of all inclusive not great 3-chicken fingers and tacos pool side were great 4-a la cartes not great. Similar to buffet Pool is extra cold water. Even on hot days. In general resort seems understaffed on service. Not enough bar tenders not even close. Line ups for drinks and guys serving poolside running but can’t keep up not enough of them. No show or poor entertainment evenings. Not what we’ve had on previous MX all incl. Our group was 20 no one would go back. Resort staff were trying but resort is just sub par Expedia staff and perks were excellent but didn’t make up for it.
Stayed 7 nights in Feb 2025

10/10 Excellent

Angelic

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing and very family oriented. It is away from the city and the entertainment that most tourist look for. However, if you want to get away with your family or partner this place is perfect. Definitely plenty of activities and food to try in one spot. Staff is extremely helpful and resourceful.
Stayed 3 nights in Feb 2025

10/10 Excellent

Connie S

The wifi was an issue. Reservations were easy to book. Food in the buffet was good with lots of selection. Found that there wasn’t much for a nice lounge to have a drink. When we went all the tables were taken
Stayed 5 nights in Feb 2025

8/10 Good

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful
Stayed 4 nights in Feb 2025

4/10 Poor

Marni Ann

Traveled with family
Disliked: Staff & service, amenities
The food was marginal, the only good place to eat was at the grill. House keeping did not do a very good job, some days we didn’t even get all the towels we needed, our lotion dispenser leaked and they would never clean it up. We had one great Bartender Adrian and one great waiter Gustavo. The pools at the resort are great. They definitely felt very under staffed especially at the buffets. The check in process for the altitude members was very odd. The upstairs check in area was a lot nicer than a random room downstairs that they took you to and you did not get an explanation of why they took you downstairs until you got there.
Stayed 6 nights in Feb 2025

4/10 Poor

Brad

Disliked: Staff & service
I had asked the front desk if there was availability for guests to purchase a day pass for the following day at 10pm the day before. They indicated no problem. My family travelled 45 minutes to the resort and were told at 9am that there wasn't availability for day passes - it wasn't even 12 hours since the front desk told me they could.
Stayed 3 nights in Feb 2025

4/10 Poor

Lindsey Dawn

Traveled with group
Liked: Amenities
Disliked: Staff & service
This resort should be listed as a 3 star max. Starting with the rooms.. our first room was in building 3 and it was the smallest room we’ve ever had at the resort. It looked like a crappy little hotel room. The wifi did not work at all in our room. I spent a few days in bed with the flu, so this was super inconvenient. Our heavy glass shower door fell off, luckily on my husband and he was able to catch it. They apologized and said they were upgrading us. We got moved to building 4 on the 10th floor. The room was much better looking and very spacious, but it smelt like sewage. We tried plugging all of the drains with towels to prevent the smell from coming up, but this didn’t work. Finally my husband found a vent above the toilet, we plugged this and the smell seemed to improve. The room was pretty dirty if you actually looked around the base of the toilet and things. This room was also located directly below the sky bar so you have to listen to verrry loud music and people yelling and things until 1am. The housekeeping was very inconsistent. We made sure to leave a tip for them, but we would come back to no water bottles or no toilet paper etc. it wasn’t the same every day. It’s very hard to get a reservation at the restaurant that wasn’t after 9pm. There’s too many guests for the restaurants that they have. The pools and beach were nice. Not really any complaints there.
Stayed 9 nights in Feb 2025

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay! The staff were unfailingly friendly, courteous and professional. The resort is beautiful, we enjoyed our time at each of the pools and the beach. We found you could still get chairs at the adult pool by about 9 or 10 AM with no concerns. The food was quite good for buffet food. As vegetarians we always had lots to eat. It would have been nice to see more vegetarian protein options like beans (with no meat mixed in) but overall we were well fed. I was especially delighted by the variety and amount of vegetables and fruits available at every meal. The restaurants were just OK, though maybe they're better for meat eaters. Still nice to change it up. I had no problem getting reservations through the website about 24 hours out. My only real criticism was the room that had lots of little issues. There is obviously a moisture management issue and the room definitely could have been cleaner. We were also missing our balcony chairs and the phone didn't really function properly. However, we didn't spend much time there and the A/C worked well to keep us comfortable when we were there. Don't expect any internet access in your room, it drops frequently. Accessibility was OK, my partner was on crutches. Most places had ramp or elevator access except for the sky bar. The biggest issue was the distances, but we were offered a wheelchair if needed. Overall we would return. The small issues were not a huge deal and I'd say we got good value for our money.
Stayed 5 nights in Feb 2025

10/10 Excellent

Quinton

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermosa
Stayed 3 nights in Feb 2025

8/10 Good

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice stay
Stayed 1 night in Feb 2025

10/10 Excellent

Kerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and cleanliness of this property were top notch.
Stayed 4 nights in Feb 2025

4/10 Poor

michael

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
No entertainment nothing to do at night buffet food was not good the Mexican restaurant was horrible service and poor quality bartenders were amazing and the staff in the buffet were great the worst was the people trying to trick you into buying a timeshare. I paid a lot of money to stay there not to get harassed by people selling timeshares
Stayed 7 nights in Jan 2025

8/10 Good

Megan

Traveled with family and small children
Liked: Cleanliness, staff & service
Very family friendly. Kids loved the kids club. Staff was very kind. Food overall was surprisingly very good. Terrible wifi. Its just baffling in 2025 to have poor connections. Needs major improvement.
Stayed 7 nights in Feb 2025

10/10 Excellent

Cynthia Magdalene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 9 nights in Feb 2025

6/10 Okay

Tammy

Stayed 9 nights in Jan 2025