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Krystal Grand Nuevo Vallarta – All Inclusive

4.0 star property

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3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
On the beach, beach umbrellas, beach bar
Junior Suite Ocean Front King | View from room
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Couples treatment rooms, sauna, body treatments, aromatherapy

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Bar
  • 24/7 front desk

Explore the area

Map
BLVD. COSTERO #800, COL. FLAMINGOS, Nuevo Vallarta, NAY, 63732
  • El Tigre Golf at Paradise Village
    ‪6 min drive‬
  • Nuevo Vallarta Beach
    ‪6 min drive‬
  • Playa Bucerías
    ‪8 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪19 min drive‬

Room options

View all photos for Junior Suite Ocean View Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite Ocean View Doble

  • Ocean view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Tropical View Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Tropical View Doble

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool view Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite Pool view Doble

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Queen Bed

Standard Queen Bed | Free minibar, in-room safe, blackout drapes, iron/ironing board

Standard Queen Bed

  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Altitude Club Junior Suite Ocean View Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Altitude Club Junior Suite Ocean View Doble

  • Ocean view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Club Junior Suite Swim Out King

Free minibar, in-room safe, blackout drapes, iron/ironing board

Altitude Club Junior Suite Swim Out King

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean Front King

Junior Suite Ocean Front King | Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite Ocean Front King

  • Bay view
  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room | Free minibar, in-room safe, blackout drapes, iron/ironing board

Family Room

  • 366 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Ocean View Doble

Deluxe Ocean View Doble | Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Ocean View Doble

  • Ocean view
  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Tropical View King

Deluxe Tropical View King | Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Tropical View King

  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Altitude Club Junior Suite Swim Out Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Altitude Club Junior Suite Swim Out Doble

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe With Garden View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Classic With Pool View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Suite Classic With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Superior With Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Suite Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Free minibar, in-room safe, blackout drapes, iron/ironing board

Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Suite Junior With Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Premium With Pool View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Suite Premium With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe With Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

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About this property

Krystal Grand Nuevo Vallarta – All Inclusive

4-star Nuevo Vallarta property walkable to Bay of Banderas
Catch some rays at the beach or spend the day relaxing at Krystal Grand Nuevo Vallarta – All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Change of towels is available on request.
Krystal Grand Nuevo Vallarta – All Inclusive offers 480 air-conditioned accommodations with MP3 docking stations and free minibar items. 50-inch LED televisions come with cable channels. Bathrooms include showers and hair dryers. Additionally, rooms include laptop-compatible safes and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Krystal Grand Nuevo Vallarta – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Krystal Grand Nuevo Vallarta – All Inclusive features a full-service spa, 3 outdoor swimming pools, a fitness center, and a children's pool. Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges, a beach bar, and a poolside bar. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

8 meeting rooms are available. This all-inclusive property also offers a terrace, a complimentary children's club, and an arcade/game room. Complimentary covered self parking is available on site.

Krystal Grand Nuevo Vallarta – All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
The Grill - This restaurant serves dinner only. Reservations are required. Open select days.
Ayami - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.
Restaurante "O" - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
Room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Hacienda El Mortero
  • Restaurante "O"
  • The Grill

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Highchair
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference center

Outdoors

  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • Free stocked minibar
  • Room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children are not allowed in the infinity pool.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Krystal Grand Nuevo Vallarta
Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta

Krystal Grand Nuevo Vallarta – All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 516 out of 1165 reviews
Rating 8 - Good. 314 out of 1165 reviews
Rating 6 - Okay. 180 out of 1165 reviews
Rating 4 - Poor. 82 out of 1165 reviews
Rating 2 - Terrible. 73 out of 1165 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the view from our 10th floor room and the beach location. Found the place to be somewhat noisy from the multitude of kids and loud scheduled activities. Our first impression of the Krystal Grand after being taken down to the basement area for the Expedia Altitude check-in was not very positive but the place grew on us subsequently
Stayed 4 nights in Jan 2025

8/10 Good

Michelle Cynthia, Airdrie

Liked: Cleanliness
Stayed 7 nights in Jan 2025

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had another great stay at the Krystal Grand. J0SEFINA is an exceptional staff member who was outstanding at her job. The resort is very clean and all staff are friendly. The restaurants are wonderful (especially the Italian) and the buffet always had lots of choices. We were a bit disappointed in the show this year as they were much better last year. Thanks, Josefina for making our stay wonderful!
Stayed 9 nights in Jan 2025

8/10 Good

Guy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing about the property was the staff. Everyone we spoke to was very friendly and helpful. Miguel at the breakfast buffet was exceptional. He greeted us every morning with a smile and was an excellent server. The people who cleaned our room were also amazing. The food was outstanding and the people in the dining areas were very good. The pools were very well maintained and the water was clean. The fine young men at the swim up bar were fun and entertaining. Miguel and Louis really stood out amongst the bar tenders. The only thing that was really lacking was evening entertainment for adults and no music at the adult pool. I would recommend this resort to friends and family.
Stayed 7 nights in Jan 2025

8/10 Good

Catherine

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this property is very beautiful. It was so well maintained clean wise. One thing I really noticed is how clean they keep the public washrooms. I didn't encounter one rude staff member. Bartenders made strong drinks. The event staff( Edgar, Damien, and Karla) were so interactive and funny. I personally really liked the food at the buffets and never got sick from it, they changed the variety every day. The food in the a la carte menus were really good too. my favorite was the Italian restaurant. Their Mexican restaurant was also amazing. My only complaint for those restaurants food wise is they struggle to cook a medium rare steak, so if you avoid that menu item it was delicious. Both pools were really nice and good temperature. You have direct beach access and it's cleaned well. I found I wasn't bothered as much by vendors as I was in PV. Servers will even come to the beach to get your drink order. My issues with the resort were wifi ( it never connected unless you were in buildings). There wasn't enough of the al a carte restaurants and they made it hard to book with their website. It was also annoying you book a week in advance so if you came mid week a lot of spots were already booked. Also not enough spots at adult pool, I would hear some groups reserving spots at 4-5am which is ridiculous for vaca, if you don't get spots by the adult, there was lots by kid pool but i didn't always want to be around kids. Our AC was also weak in our room. Not enough night shows
Stayed 9 nights in Jan 2025

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location, very clean and friendly staff
Stayed 8 nights in Jan 2025

8/10 Good

Faye Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Nicole

Traveled with group
Staff was amazing, beautiful property.
Stayed 4 nights in Jan 2025

4/10 Poor

Caylee

Disliked: Staff & service, property conditions & facilities
Stayed 12 nights in Jan 2025

6/10 Okay

Dick Martin

Traveled with family
Disliked: Staff & service
The food was good, hotel is overall average. Our room was very small, not a queen bed like mentioned, it was a double bed, no balcony, overlooked the hotel next door, listening to their fan motors humming all the time. One the the staff members in the Altitude lounge was not letting us book al la carte restaurants for the weekend, telling us that they are all full and to come back monday morning. We were a group of 4 people with black and gold bracelets. In 7 days, we had eaten at 1 al la carte. Totally unacceptable. I heard her tell others the same thing. Black bracelet people were told they can have an al la carte every night if they wanted. The other issue was saving lounge chairs around the pool, people having to get up at 4 or 5 am to reserve. They have signs that reserve chairs are forbidden, however, they did not enforse it. Overall average, would not stay again.
Stayed 10 nights in Jan 2025

8/10 Good

Shawn Anthony

Traveled with partner
Liked: Cleanliness
Very little night life
Stayed 6 nights in Jan 2025

8/10 Good

Derek

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice, well maintained. Staff was friendly.Wish they could get rid of plastic bottles & update to refilled purified water stations.. All that plastic waste is unnecessary
Stayed 22 nights in Jan 2025

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jan 2025

10/10 Excellent

Gretchen Ann, BERLIN

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Tere

Nice property. Loved the pools. Great service and good food.
Stayed 10 nights in Jan 2025

8/10 Good

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with beautiful pools and priced right. Would come again. More enforcement required for people that set towels on chairs and lounges leave them empty for hours.
Stayed 7 nights in Jan 2025

8/10 Good

Marsha Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2025

10/10 Excellent

Edna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Josefina was very pleasant, friendly & helpful. We were upgraded to excellent accommodation. Marco was also pleasant & helpful. Very nice resort.
Stayed 7 nights in Jan 2025

10/10 Excellent

Kimberley Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
This was my second time here. The staff are awesome and the property is beautiful. Good food and shows. Very good price. Will return again and highly recommend.
Stayed 11 nights in Dec 2024

6/10 Okay

Jason

Traveled with group, Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
The grounds were well kept and lush with palm trees and fauna. The adult pool was nice with a great location right on the beach. However, it was nearly impossible to get a chair at the pools because mostly the older snowbirds would go out at 5am and place their towels or clips to hoard all the chairs. The rules clearly stated that if a chair is unoccupied for more than 45 minutes you lose the chair, but this was not enforced. More than half the chairs would be empty until mid-afternoon when the snowbirds would show up to claim their prize (I guess after their morning round of golf). Really just a bunch of inconsiderate a-holes.The bartenders were usually great, but drinks mostly watered down and made with sugary syrup. Buffet food was mostly lousy and restaurants were just ok if you managed to get a reservation. Cleaning of our room was very lacking and basically consisted of making the beds but not much else. Under the beds was filthy and included a dirty sock that didnt belong to us. Our bathroom towels were literally refolded and put back dirty instead of fresh towels being provided (this was the most shocking part), and we even left a tip for the cleaning staff almost every day. Our room also had a strong smell of fresh varnish or wood stain that was overpowering (they probably thought a fresh coating of whatever wouid hide the dirt and obvious mold). I guess you kind of get what you pay for, but you still expect a minimum level of service. We wouldn't stay here again.
Stayed 7 nights in Jan 2025

6/10 Okay

taliia, Gardena

Stayed 3 nights in Jan 2025

10/10 Excellent

evelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wish the pools closed more late
Stayed 2 nights in Jan 2025

4/10 Poor

Stephen

Traveled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Stayed 10 nights in Jan 2025

8/10 Good

Mark Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is much smaller than others we have stayed at, but we knew this in advance - and had a great trip. Lots of areas to get around and check out. Nice being able to walk up and down the beach as far as you want to go. Ate at all four a la carte restaurants, all of which were above average food in our opinion. Would say the Italian at the Grill was probably the best. Breakfast buffet was ok, best part by far were the fresh made tortillas. didn't go to the lunch or dinner buffets. For lunches we mostly made the 10-15 walk up the beach to Oye Henry's Beach Bar, which is definitely worth it for the coconut prawns and margaritas alone! Drinks in the resort aren't too bad, we paid the upgrade to Altitude club with premium liquors but high end stuff is pretty average compared to home (BC). Most bartenders and pool side servers were awesome. Not too many chairs on the beach and always none available, pretty much the same for all pools. The same issue as every other resort we've been to, with people reserving chairs all day but not using them, but the first resort we've actually seen staff move towels off empty chairs (but rarely). Adult infinity pool overlooking the beach is awesome for sure. Nightly entertainment was not bad, fire show was good but should be on the beach. Views from the resort and most rooms are fantastic (same goes for the sky bar). Overall a great trip, resort and rooms are a bit dated in places but would stay again.
Stayed 8 nights in Jan 2025

10/10 Excellent

Sarah

Stayed 9 nights in Jan 2025