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Krystal Vallarta - All Inclusive

3.5 star property

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4 restaurants, Regional cuisine
Terrace/patio
Exterior
3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
On the beach

Reviews

6.6 out of 10

Popular amenities

  • Parking available
  • 24/7 front desk
  • Bar
  • Housekeeping
  • Pool

Explore the area

Map
Av. de las Garzas S/N, Zona Hotelera, Puerto Vallarta, JAL, 48300
  • La Isla
    ‪11 min walk‬
  • Cruise Ship Terminal
    ‪14 min walk‬
  • Malecon
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, Ocean View

1 bedroom, in-room safe, desk, blackout drapes

Standard Room, Ocean View

  • Ocean view
  • 44 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Garden View

1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Garden View

  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Mountain View

Deluxe Room, 1 King Bed, Mountain View | 1 bedroom, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Mountain View

  • Mountain view
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ocean View

1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Ocean View

  • Ocean view
  • 44 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Sea View

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Room, Sea View

  • Sea view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Garden View

Standard Room, Garden View | 1 bedroom, in-room safe, desk, blackout drapes

Standard Room, Garden View

  • 474 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Mountain View

Deluxe Room, Mountain View | 1 bedroom, in-room safe, desk, blackout drapes

Deluxe Room, Mountain View

  • Mountain view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Sea View

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Sea View

  • Sea view
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers

Canto del Sol Puerto Vallarta All Inclusive

  • Pool
  • All inclusive
  • Free WiFi
  • Restaurant
3.8 out of 5, Good, (2980)
The price is $255
per night
$255 total
includes taxes & fees
May 21 - May 22
Canto del Sol Puerto Vallarta All Inclusive

About this property

Krystal Vallarta - All Inclusive

3.5-star property in Hotel Zone
Spend the day playing on the beach then return to dine at one of Krystal Vallarta - All Inclusive's 4 restaurants.
Krystal Vallarta - All Inclusive offers 388 air-conditioned accommodations with safes and complimentary bottled water. Plasma televisions are featured in guestrooms. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.
Krystal Vallarta - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Krystal Vallarta - All Inclusive features 3 outdoor swimming pools, a waterslide, a fitness center, and a children's pool. Dining is available at one of the property's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

Event facilities measuring 11819 square feet (1098 square meters) include conference space. This all-inclusive property also offers pool umbrellas and an elevator. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Krystal Vallarta - All Inclusive is a smoke-free property.

Aquamarina - This buffet restaurant specializes in Regional cuisine. Guests can enjoy drinks at the bar.
Las Velas - This buffet restaurant is located by the pool and specializes in Regional cuisine. Guests can enjoy drinks at the bar. Open select days.
Cinque Terre - This diner specializes in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Kamakura - Onsite theme restaurant. Open daily.
Lobby Bar - Onsite lobby lounge. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 50 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • Cinque Terre
  • Kamakura
  • Las Velas
  • Lobby Bar

Things to do

  • 3 outdoor pools
  • Children's pool
  • Gym
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Business services

  • 11,819 square feet of conference space
  • 3 meeting rooms

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Self parking fee: MXN 50 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Krystal Vallarta
Krystal Vallarta All Inclusive
Krystal Vallarta - All Inclusive Puerto Vallarta
Krystal Vallarta - All Inclusive All-inclusive property

Krystal Vallarta - All Inclusive Reviews

Reviews

6.6
Rating 10 - Excellent. 193 out of 722 reviews
Rating 8 - Good. 161 out of 722 reviews
Rating 6 - Okay. 147 out of 722 reviews
Rating 4 - Poor. 111 out of 722 reviews
Rating 2 - Terrible. 110 out of 722 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Keith Davendra

Disliked: Cleanliness, staff & service, property conditions & facilities
There was black mold on my black out curtain. I got sick being in the room. The sink was clogged, asked twice to get it fixed no one came to fix it. Housekeeping cleaned our room and three days we had to go ask for towels. There were no towels. This place need some up grades and service needs to improve. This was my third time there and this will be my last stay. I will not go back for now. My biggest turn off was the back mold that got me sick .
Stayed 10 nights in Jan 2025

2/10 Terrible

Brittany

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very disappointed. looks nothing like the pictures.
Stayed 2 nights in Jan 2025

6/10 Okay

Emilie

Stayed 10 nights in Jan 2025

10/10 Excellent

Juan Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the staff was very friendly and made you feel welcomed. The food was great. The view from the room towards the ocean was cool! I really dont have any complaints.
Stayed 7 nights in Jan 2025

4/10 Poor

Essie

Stayed 14 nights in Jan 2025

6/10 Okay

Omelva

Liked: Staff & service
Disliked: Property conditions & facilities
if I would have known property was under construction and half of the pools and restaurants I would of stayed elsewhere
Stayed 4 nights in Jan 2025

4/10 Poor

Daphne

Disliked: Cleanliness, staff & service, property conditions & facilities
Dd
Stayed 7 nights in Jan 2025

6/10 Okay

Elizabeth Christine

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed at the KRYSTAL VALLARTA from Jan 13-23, 2025. Our safe needed batteries and the cover fixed. We got batteries but needed to get tape to hold the battery cover in place. The toilet lever was broke. It was not fixed during our stay. My husband had to take the tank cover off and we used the plunger inside the tank to flush the toilet. On the plus side our bed and pillows were very comfortable. And the room was clean. The grounds were lovely but there was so much construction going on so it was noisy. Not the resort fault as improvements were being made and a 3 new towers were in the process of being built. Some of this construction will get worse going forward. Pools were not heated, so they were very cold. Once you are in the pool you will climatize to the cold. Beaches were very nice and lots of chairs and palapa's to use as well you did not have to get up early to get a chair around the pool. Best meal of the day was breakfast! Lunch and dinner were mediocre at best. But we did not starve!
Stayed 10 nights in Jan 2025

4/10 Poor

Sulaiman, kenmore

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is under construction, which was noisy during the day time. 2 of the 4 restaurants were closed. Food was the same everyday only made differently. This is the worst hotel that i have stayed at in my 40 years of traveling. Some Holiday Inns are better property then this hotel. Sink was not draining in bathroom. cracked tiles in bathroom, TV was not working. had to ask for extra hand towels, only given 1 hand towel everyday. And on and on and on. Never returning to this property again.
Stayed 4 nights in Jan 2025

2/10 Terrible

David John

Traveled with group
Disliked: Property conditions & facilities
I would have never booked this resort had I known it was a full time, all area construction site. Jack hammers busting concrete all day. I caught food poisoning my first meal there. Totally unacceptable, this was a 3 rd world experience in a construction site atmosphere. The worst holiday I have ever been on. Way better accommodations elsewhere in P V
Stayed 7 nights in Jan 2025

8/10 Good

Biswadeep, New Westminster

Traveled with family
Disliked: Property conditions & facilities
It is a beautiful property but the upkeep and maintenance is poor hence the property looks run down. Most of the staff are good but there is no genuine hospitality from them except a few of the staff that we encountered during the stay. We feel that the training of the staff is inadequate hence a lot of inconsistency in service standards. We had to ask for simple things like shampoo, bathmats, hand towels etc. Overall, we had a great time, a word of caution, please have some basic knowledge of Espanol otherwise it is a bit difficult to communicate. lots of food and drink on the all-inclusive plan to enjoy and relax
Stayed 6 nights in Jan 2025

4/10 Poor

Víctor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No comment
Stayed 7 nights in Jan 2025

4/10 Poor

Gregory

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had a beautiful ocean view from the 12th floor of the 15 floor tower. However, because of construction happening on the property power to the tower was out for 6 hours one day and three hours another day. Therefore no elevators. On two other days we were down to one elevator for a time. The noise level from a Jack hammer breaking up old concrete for 5 days was not conducive to a restful vacation. I swam one day in one of the pools and the next day it was out of commission (drained and taped off) as were all the lounge chairs that could have been used. The rule of not reserving chairs does not seem to be enforced. Nor does the no smoking rule. There was always lots of food, some very good and some became repetitive. However, the restaurant staff were very attentive and pleasant. The floor of our room was quite disgustingly dirty when we moved in. It was not noticeable until the sun shone directly through the glass patio doors and you could see dust, sand and lots of hair. I used a bath towel as a broom to move it so we did not have to walk through it. It got somewhat better as the days went on. I don’t stay in 5 star hotels and I’m not a fussy person but the few things I listed above made our vacation quite unpleasant at times.
Stayed 7 nights in Jan 2025

6/10 Okay

Gwen

Liked: Cleanliness
Stayed 7 nights in Jan 2025

4/10 Poor

Nancy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Old hotel biding its time

Stayed 1 night in Jan 2025

6/10 Okay

Iris

Traveled with partner
Liked: Staff & service
Based on the reviews I read, I thought the hotel was going to be worse. The room was clean and was cleaned daily along with fresh towels. The food is practically the same every day and not all of it is good, but there are ‘safe’ options. If you’re plan is to be out and about, then skip the all-inclusive. The main pool is beach front but vendors can come up to you. Another thing, if your plan is to lounge in the pool all day, thats a solid no especially if there is wind. It’s extremely cold and the pool is generally empty because of it. The hotel does activities at the pool such as guessing games, water aerobics, beach volleyball and soccer. During dinner, there can be a live duo or a group playing music. Was it the best? No, they can improve. However, for the price it is decent. I would say it’s geared more towards either an economic family oriented or older generation hotel as the pool closes at 8pm, and there is no club or other night activities on site. Due to the pool being freezing and paying for all inclusive (assuming you’re at the hotel all day) spend the extra $300 for a hotel with more amenities and a newer establishment.
Stayed 4 nights in Jan 2025

4/10 Poor

Melanie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely do not get the all inclusive. The food was terrible and not but 2 choices for dining. Construction taking place daily with unbearable noise. Rooms are nothing to write home about. Overall low end
Stayed 16 nights in Jan 2025

6/10 Okay

Lucinda

Three of us stayed at the Krystal Resort Puerto Vallarta hotel for six nights, and every single day we had to ask the housekeeper to give us towels, face cloths, hand towels, toiletries, etc. The housekeeper will leave two towels or no towels at all, with no hand towels and no face loss, and we will call the front desk every day for six days to request service for our room. The housekeeper never changed our bed or cleaned our room when requested,,we found it dirty. Stain on the bed the things that previous nights. No hot water for a shower as well; we called the front desk several times, and nothing was done. Also, the male waiters at the buffet were extremely aggressive and pushy for tips. They will constantly ask you, Buggy, for tips while you’re eating. They will not leave you alone. The food was great, though. Our overall experience in the city with the people outside the hotel were great.
Stayed 5 nights in Jan 2025

8/10 Good

Jorge

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2025

6/10 Okay

Lee

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Food is great BUT!! Only one restaurant for breakfast and dinner.... really!!
Stayed 3 nights in Jan 2025

8/10 Good

Cole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I enjoyed my stay. Although the resort could really use a hot tub. Was cold a few of the days I was there. Also a lot of construction going on. Was noisy and not very open to walk around from what I remember from my last stay 2 years ago. I would maybe go back if I could find a decent deal on the all inclusive stay.
Stayed 8 nights in Jan 2025

2/10 Terrible

Brian

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
It is a construction site with many of the amenities closed. We left on the second day because we couldn’t stand it. Food was the worst I’ve ever seen
Stayed 4 nights in Jan 2025

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience, here at Krystal Vallarta you get to see and meet amazing people along with staff and bartender. 10/10 recommend this place to anyone. Thank you Krystal Vallarta!!
Stayed 1 night in Jan 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service
A lot of the property was under construction, so there was limited food and a lot of construction views.
Stayed 4 nights in Jan 2025

2/10 Terrible

Linda Rae

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We travel very frequently to Puerto Vallarta. At least three times a year. We usually stay at another resort but decided to give Krystal a try, we spent a majority of the time wishing we were at the other resort, unfortunately. First off, the resort is under major construction and a lot of amenities that are shown are not available. There is not much for kids to do at all! And in the description it says there is a kids play area and kids pool, this was not the case while we were there. The play are is torn down and the “kids” slide/pool is a small area and the slide was not in working condition. The other area for the kids to play in a shallow pool was extremely unsafe and run down. There are only two food options during the stay and while the food was ok, there aren’t a lot of options and we got tired of the same thing over and over. Everything in the resort is so spread out so you have to walk far for everything. There is one main bar in the lobby area and one by the pools, but again the walk is long to both. The walkways are run down and very uneven so people with mobility issues have a very hard time. The whole facility is pretty run down so I understand the construction of new areas of the resort but the areas that were available while we were there were so poor. I wish we were aware before we booked. We had a sink that was broken the first night (they did fix it the next day) but water flooded the bathroom. The staff and beach were great though!
Stayed 7 nights in Jan 2025