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Krystal Vallarta

3.5 star property

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Photo gallery for Krystal Vallarta

4 outdoor pools, open 9:00 AM to 7:00 PM, pool umbrellas, sun loungers
Poolside bar
Front of property
Deluxe Room, Mountain View | Balcony view
Terrace/patio

Reviews

6.8 out of 10

Popular amenities

  • Breakfast available
  • Parking available
  • 24/7 front desk
  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
Avenida Las Garzas, Puerto Vallarta, JAL, 48300
  • La Isla
    ‪4 min walk‬
  • Hotel Zone Beach
    ‪6 min walk‬
  • Puerto Mágico
    ‪7 min walk‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Ocean View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Ocean View

  • 473 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room, Garden View

  • 473 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Ocean View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room, Ocean View

  • 473 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Mountain View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Mountain View

  • 430 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Garden View

  • 473 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Mountain View

Deluxe Room, Mountain View | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, Mountain View

  • 430 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Garden View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Garden View

  • 473 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, Sea View

  • 430 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Sea View

  • 430 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

Terrace/patio

Standard Room, Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Deluxe With Mountain View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room Deluxe With Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard With Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe With Mountain View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Double Room Deluxe With Mountain View

  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard With Garden View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Double Room Standard With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe With Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Double Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Garden View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room Standard With Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Room Deluxe With Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room Deluxe With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Krystal Vallarta - All Inclusive

  • Pool
  • All inclusive
  • Kids pool
  • Waterslide
3.3 out of 5, (643)
The price is $237
per night
$284 total
includes taxes & fees
Mar 3 - Mar 4
Krystal Vallarta - All Inclusive

About this property

Krystal Vallarta

Hotel in Hotel Zone
At Krystal Vallarta, relax by one of the 4 outdoor swimming pools or spend the day at the beach where you can enjoy yoga.
Krystal Vallarta offers 388 accommodations with safes and complimentary bottled water. 42-inch Smart televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Bring your whole family to Krystal Vallarta for summer fun including 4 outdoor swimming pools, a complimentary children's club, and a children's pool.

The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar and a bar/lounge. Wireless Internet access is complimentary. This Colonial hotel also offers a fitness center, a garden, and a terrace. Guests can use the outdoor pool at a partner property. Onsite parking is available (surcharge).

Krystal Vallarta is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Krystal Vallarta has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 50 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 390 to 390 for adults and MXN 200 to 200 for children
  • A bar/lounge
  • A beach bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Beach yoga
  • Children's pool
  • Free children's club
  • Gym
  • Karaoke
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 3,600 square feet of conference space
  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 390 to 390 for adults, and MXN 200 to 200 for children
  • Self parking fee: MXN 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 7:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Krystal Hotel
Krystal Hotel Vallarta
Krystal Vallarta
Krystal Hotel Puerto Vallarta
Krystal Puerto Vallarta Hotel Puerto Vallarta
Krystal Resort Puerto Vallarta
Nh Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Nh Krystal Vallarta
Krystal Vallarta Hotel
Krystal Vallarta Resort
Krystal Resort
Krystal Vallarta Hotel
Krystal Vallarta Puerto Vallarta
Krystal Vallarta Hotel Puerto Vallarta

Krystal Vallarta Reviews

Reviews

6.8
Rating 10 - Excellent. 288 out of 1006 reviews
Rating 8 - Good. 240 out of 1006 reviews
Rating 6 - Okay. 186 out of 1006 reviews
Rating 4 - Poor. 149 out of 1006 reviews
Rating 2 - Terrible. 143 out of 1006 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mayra

Liked: Amenities
Amazing
Stayed 4 nights in Nov 2024

10/10 Excellent

Martyna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoy our stay . We did visit between Nov 7-11. Great location. Walking distance to the marina where from boat excursions were departing was a nice bonus as we booked some. Nice beach. The water temperature in the ocean was amazing. We were sleeping so well there :) Forgot to check the tag on their pillows as those were super comfortable. Very helpful and kind staff . Would go back again.
Stayed 4 nights in Nov 2024

8/10 Good

Elsa

Stayed 1 night in Oct 2024

6/10 Okay

Cesar

Traveled with partner
Disliked: Amenities, property conditions & facilities
Close to all the restaurants. Needs a big facelift
Stayed 2 nights in Nov 2024

10/10 Excellent

Berenice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is always welcoming. The views are great. Accommodation is always very nice. The staff is beyond helpful.
Stayed 6 nights in Oct 2024

10/10 Excellent

Ana Cristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for me and my 2 years old.
Stayed 1 night in Nov 2024

8/10 Good

Dylan

Stayed 1 night in Nov 2024

4/10 Poor

Bjorn

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel grounds are under renovation, a lot of noise & construction vehicles on sight which took away from a relaxing vacation vibe. The rooms are filthy, I mean horrible, thick dust everywhere, on pictures, tv under the fridge & lots of dust bunnies on the ceiling & fan. The drapes have probably not been cleaned in years. Room safe did not work, batteries were dead, balcony doors didn’t lock & balcony light was burned out. Upside was the bed was very comfortable, towels & sheets were clean. The staff are extremely polite & accommodating & tried very hard to compensate for the aging, declining property. We cleaned up our room ourselves & stayed a week & enjoyed the fantastic view of the ocean & sunsets. The pools, deck & loungers are okay. We did not dine on site, lots of restaurants nearby & a bus stop right outside the lobby. The price was right but I would not stay again here.
Stayed 7 nights in Oct 2024

6/10 Okay

Claudia

Stayed 2 nights in Nov 2024

10/10 Excellent

Jillayne

Liked: Cleanliness, staff & service, property conditions & facilities
Almost everything was perfect. Concern that you could hear EVERYTHING through the doors and walls from our room. There was also a red mark on one of our pillows (looked like a drop of blood???? Evening else was good.
Stayed 1 night in Nov 2024

10/10 Excellent

Ilda, Arlington

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a local food very near like a 15 minute walk, also there was a mall area 5 minute walk.
Stayed 4 nights in Sep 2024

8/10 Good

DeLynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from room. Good size rooms, clean, tons of tv channels in english, beautiful bathroom, refrigerator provided. Deck with chairs, a/c. I did find a cockroach in my bed before i slept in it but didnt find anything else. A bit noisy throughout the night out in hallway. We were on 26th floor, top of the building. A bit of a walk to the pools and beach. There is a huge active construction site on the property next to the main pool. Very loud. But would rather hear contstruction then the loudest activity director, with a microphone and huge speaker on full blast all day. Annoying. Food is subpar, expensive if you do buffet without inclusive package. But definetly not worth paying for inclusive unless you drink a lot. Great bar staff. Great front desk staff and thanks to Pablo for taking care of our luggage!! Easy check in process. Good location. Store next to hotel for limited needs. They bring in locals on busses 24 /7 so pretty packed. Pools are packed and get dirty quick. No waiters at pool which was odd
Stayed 3 nights in Oct 2024

10/10 Excellent

Martha

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Lots of national visitors- good Attentive staff- good Restaurant needs cleaning, the ceiling fans and floors
Stayed 4 nights in Oct 2024

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Eberardo A Perez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Eliezer

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good service, and food was great!
Stayed 3 nights in Sep 2024

2/10 Terrible

Allie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It is an old hotel however it could be kept cleaner than it is. The beach area had large trash bags left overnight. Construction was right next to the hotel building. There was a non stop noise. I wish Expedia would announced that in a warning ⚠️ sign for people who were booking. The staff was doing their best but it was such a poor management.
Stayed 6 nights in Sep 2024

8/10 Good

JOSEFINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good hotel, but not the best. It needs more maintenance and the food could be better. The swimming area is ok but music too loud to my ears!!
Stayed 4 nights in Aug 2024

6/10 Okay

Victorino

Traveled with family
Disliked: Staff & service
Room service ok
Stayed 6 nights in Aug 2024

8/10 Good

Eduardo

Liked: Staff & service
.
Stayed 5 nights in Aug 2024

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr. Jose at the front desk was AMAZING!!! The captain was on point at making sure all our needswere met and recommending great places to go
Stayed 5 nights in Aug 2024

2/10 Terrible

Neil

Disliked: Staff & service, amenities, property conditions & facilities
The sink didn't drain, the WiFi didn't work, and neither did the fridge, had to wait an hour and a half to check in, it took 5
Stayed 9 nights in Aug 2024

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Non
Stayed 3 nights in Aug 2024

6/10 Okay

Brizeth

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Not the worst stay, but not great either. For starters, our original room had a poorly cleaned bathtub and the roof started leaking on the second day of our stay. We were accommodated and switched to a different room, but the room phone, AC and door to go out to the balcony were all not working. Lots of running back and forth from the room to the front desk to get stuff addressed and not much done. Didn’t bother to keep going back and forth to see if they had contacted someone to fix the issues because all they’d say is that they’d send someone and we had things planned throughout the day. Had the breakfast plan. Not great food either. Cleaning staff was hit or miss. Sometimes they’d leave us enough towels and other times they wouldn’t leave us any and we’d have to go find cleaning staff to let them know.
Stayed 3 nights in Jul 2024

6/10 Okay

Rosa Elida

Traveled with family
Disliked: Staff & service
Pues en general estubo mal, no tenian toallas completas ni sabanas, siempre ponias una sola sabana y siempre faltaban tuallas. La comida del todo incluido muy basica, los baños de la alberca, sucios y muy viejos, la gente de servicio muy seca e indiferente.
Stayed 5 nights in Jul 2024