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Krystal Vallarta

3.5 star property

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Photo gallery for Krystal Vallarta

3 outdoor pools, open 9:00 AM to 6:00 PM, pool umbrellas, sun loungers
Reception
Deluxe Room, Sea View | View from room
Terrace/patio
View from property

Reviews

7.0 out of 10
Good

Popular amenities

  • All inclusive
  • Breakfast available
  • Parking available
  • 24/7 front desk
  • Room service
  • Bar
$142
includes taxes & fees
Nov 26 - Nov 27

Explore the area

View in a map
Avenida Las Garzas, Puerto Vallarta, JAL, 48300
  • Place, La Isla
    ‪3 min walk‬
  • Place, Cruise Ship Terminal
    ‪10 min walk‬
  • Place, Malecon
    ‪8 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪3 min drive‬

Room options

View all photos for Standard Room, Garden View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room, Garden View

8.0 out of 10
Very good
(26 reviews)
  • 473 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Mountain View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, Mountain View

7.0 out of 10
Good
(4 reviews)
  • 430 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, Sea View

7.6 out of 10
Good
(11 reviews)
  • 430 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe with Mountain View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Double Room Deluxe with Mountain View

  • 430 sq ft
  • Mountain view
  • Sleeps 4

View all photos for Double Room Deluxe with Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Double Room Deluxe with Sea View

  • 430 sq ft
  • Sea view
  • Sleeps 4

View all photos for Standard Room, Ocean View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room, Ocean View

8.0 out of 10
Very good
(1 review)
  • 473 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Garden View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room Standard with Garden View

  • 430 sq ft
  • Sleeps 2

View all photos for Room Standard with Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room Standard with Sea View

  • 430 sq ft
  • Sea view
  • Sleeps 2

View all photos for Room Deluxe with Mountain View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room Deluxe with Mountain View

  • 430 sq ft
  • Mountain view
  • Sleeps 2

View all photos for Room Deluxe with Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room Deluxe with Sea View

  • 430 sq ft
  • Sea view
  • Sleeps 2

View all photos for Standard Room, 1 King Bed, Garden View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Garden View

7.8 out of 10
Good
(31 reviews)
  • 473 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ocean View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Ocean View

  • 473 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Mountain View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Mountain View

  • 430 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Sea View

7.4 out of 10
Good
(21 reviews)
  • 430 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Resort View

Superior Room, 1 King Bed, Resort View | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, Resort View

  • 473 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Resort View

Superior Room, Resort View | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Superior Room, Resort View

  • 473 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Ocean View

Superior Room, Ocean View | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Superior Room, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard with Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Double Room Standard with Sea View

  • 430 sq ft
  • Sea view
  • Sleeps 4

View all photos for Double Room Standard with Garden View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Double Room Standard with Garden View

10.0 out of 10
Exceptional
(1 review)
  • 430 sq ft
  • Sleeps 4

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About this property

Krystal Vallarta

Hotel in Hotel Zone
At Krystal Vallarta, spend the day on the beach where you can enjoy yoga. Then return for a meal at one of the hotel's 3 restaurants.
Krystal Vallarta offers 388 accommodations with safes and complimentary bottled water. 42-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Some rates at Krystal Vallarta are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Bring your whole family to Krystal Vallarta for summer fun including 3 outdoor swimming pools, a complimentary children's club, and a playground.

Dining is available at one of the hotel's 3 restaurants. The property also offers a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a beach bar. Wireless Internet access is complimentary. Guests can use the outdoor pool at a partner property. Onsite parking is available (surcharge).

Krystal Vallarta is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Krystal Vallarta has 3 restaurants on site.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Krystal Vallarta are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 50 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 450 to 450 for adults and MXN 250 to 250 for children
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar

Things to do

  • 3 outdoor pools
  • Beach yoga
  • Free children's club
  • Gym
  • Karaoke
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 3,600 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 450 to 450 for adults, and MXN 250 to 250 for children
  • Self parking fee: MXN 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 6:00 PM
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
No pets and no service animals are allowed at this property

Property is also known as

Krystal Hotel
Krystal Hotel Vallarta
Krystal Vallarta
Krystal Hotel Puerto Vallarta
Krystal Puerto Vallarta Hotel Puerto Vallarta
Krystal Resort Puerto Vallarta
Nh Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Nh Krystal Vallarta
Krystal Vallarta Hotel
Krystal Vallarta Resort
Krystal Resort
Krystal Vallarta Hotel
Krystal Vallarta Puerto Vallarta
Krystal Vallarta Hotel Puerto Vallarta

Reviews

Krystal Vallarta Reviews

7.0

Good

7.6/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 316 out of 1001 reviews
Rating 8 - Good. 240 out of 1001 reviews
Rating 6 - Okay. 180 out of 1001 reviews
Rating 4 - Poor. 130 out of 1001 reviews
Rating 2 - Terrible. 135 out of 1001 reviews

Reviews

4/10 Poor

Ramon

Liked: Cleanliness
Disliked: Staff & service
Not ok! They entered my room while I was away after I checked it, in the evening, whith a Do Not Disturbe sign
Stayed 2 nights in Jul 2025

6/10 Okay

Ramon

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Sounded great, but not as planned

Great room, nice area on the 15th floor, but ad said overlooking gardens, no gardens, just construction! Cranes, men running around, overall disarray, some areas not accessible. No benches in lobby or wait areas, all open to heat and mosquitoes
Stayed 1 night in Jul 2025

4/10 Poor

ALEXIS MARLENE

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Hi, I stayed here for with my boyfriend for our summer vacation, and we were the ONLY Americans in the whole resort/hotel, It was all local people. Partying went on till 1AM, the rooms was dirty when arriving, the paint from the ceiling was falling apart in the shower, the toilet seat was broken, the bathroom vent was leaking water all over the place, and shower didn’t drain, nor bathroom sink. Just be aware black mold was everywhere, and the resort/hotel is DEFINITELY not what the pictures show online.
Stayed 5 nights in Jul 2025

8/10 Good

Bryce, Pincher Creek

Stayed 1 night in Jul 2025

10/10 Excellent

Gerardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

2/10 Terrible

Erika C, Santa Paula

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Unfortunately our experience at Krystal Vallarta was not a good one. We had previously stayed at this hotel in 2019 and had a great experience (booked 4 rooms), so decided to book again. Our family booked a total of 7 rooms this time around and right from the beginning, we started experiencing issues. We got locked out of 4 rooms, keys wouldn’t work, shower and sink in one room overflowed, air conditioner in one room wasn’t working, safe wouldn’t open in another room and we couldn’t access money. Hotel sold part of their property which included a huge part of their biggest pool and we weren’t made aware that construction would be going on everyday, starting early in the morning 8am. When we went to hang out at the pool, we were greeted with a family of 35 that took over entire pool area and was full on having a volleyball match with no consideration for any of us other guests. Balls were flying left and right, hitting and splashing others and the family never once apologized. There was no hotel staff at pools keeping order, so everyone was pretty much doing whatever they wanted. This same family of 35, was gathering in rooms (multiple floors), having parties very late into the night/early morning, making lots of noise. Definitely not the experience we were hoping to have and must say, won’t be staying here ever again .
Stayed 10 nights in Jun 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Joel

Traveled with family
Adequate
Stayed 1 night in Jun 2025

2/10 Terrible

Ricardo

Disliked: Property conditions & facilities
I liked the customer service. I hated the downsizing of resort. The elimination of 1 pool , restaurant, bar and other amenities. Very poor communication with public. I felt decieved. Only 1 restaurant in service. The same menu all day. Pitiful. I won't go anymore. I believe this resort is going to be a at best 1 star huge motel. I wish it weren't true.
Stayed 2 nights in Jun 2025

8/10 Good

Howard

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Sketchy maid service, had to wait till afternoon to have out room serviced.
Stayed 5 nights in Mar 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Doris

Stayed 2 nights in Apr 2025

2/10 Terrible

Irma

Disliked: Cleanliness, staff & service, property conditions & facilities
Make sure they provide the right information you picked two beds and they give you what they want add the people who is going because they up charge for every single tho dog as well as the parking
Stayed 1 night in Apr 2025

10/10 Excellent

helia a de

Traveled with family
Liked: Cleanliness, staff & service, amenities
Todo el personal muy amable
Stayed 3 nights in Apr 2025

10/10 Excellent

Paula Dawn, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Julio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area. You can catch public transportation outside the hotel
Stayed 3 nights in Mar 2025

6/10 Okay

Daniel

STAFF AND ADMIN ARE A DEFINITE STRENGTH ~ CONSTRUCTION NEXT DOOR (CANNOT BE HELPED) obstructs ocean ~ FOOD BUFFET WAS JUST OK
Stayed 2 nights in Apr 2025

8/10 Good

Patricia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was construction all around.
Stayed 1 night in Apr 2025

8/10 Good

Raymond

Stayed 2 nights in Mar 2025

6/10 Okay

Raymond

Traveled with family
Liked: Cleanliness, staff & service
Live music entertainment
Stayed 3 nights in Apr 2025

8/10 Good

agapitus, gainesville

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 6 nights in Mar 2025

6/10 Okay

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t mind construction so much as the restaurants being closed so no choice
Stayed 11 nights in Feb 2025

8/10 Good

daniel

Liked: Cleanliness
Stayed 3 nights in Mar 2025

10/10 Excellent

Samuel

Traveled with group
Liked: Amenities, property conditions & facilities
Location is good...
Stayed 2 nights in Mar 2025

10/10 Excellent

AARON, Edmonton

Stayed 2 nights in Mar 2025