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Krystal Vallarta

3.5 star property

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Photo gallery for Krystal Vallarta

4 outdoor pools, open 9:00 AM to 7:00 PM, pool umbrellas, sun loungers
Poolside bar
Terrace/patio
Front of property
Deluxe Room, Mountain View | Balcony view

Reviews

6.8 out of 10

Popular amenities

  • Breakfast available
  • Parking available
  • 24/7 front desk
  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
Avenida Las Garzas, Puerto Vallarta, JAL, 48300
  • La Isla
    ‪4 min walk‬
  • Cruise Ship Terminal
    ‪10 min walk‬
  • Malecon
    ‪4 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Ocean View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Ocean View

  • 473 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room, Garden View

  • 473 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Ocean View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room, Ocean View

  • 473 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Mountain View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Mountain View

  • 430 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Garden View

  • 473 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Mountain View

Deluxe Room, Mountain View | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, Mountain View

  • 430 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, Sea View

  • 430 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Sea View

  • 430 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard With Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Deluxe With Mountain View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room Deluxe With Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard With Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe With Mountain View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Double Room Deluxe With Mountain View

  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard With Garden View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Double Room Standard With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe With Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Double Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Garden View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room Standard With Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Room Deluxe With Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room Deluxe With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

Similar properties

4 restaurants, Regional cuisine

Krystal Vallarta - All Inclusive

  • Pool
  • All inclusive
  • Kids pool
  • Waterslide
3.3 out of 5, (679)
The price is $215
per night
$258 total
includes taxes & fees
Apr 2 - Apr 3
Krystal Vallarta - All Inclusive

About this property

Krystal Vallarta

Hotel in Hotel Zone
At Krystal Vallarta, relax by one of the 4 outdoor swimming pools or spend the day at the beach where you can enjoy yoga.
Krystal Vallarta offers 388 accommodations with safes and complimentary bottled water. 42-inch Smart televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Bring your whole family to Krystal Vallarta for summer fun including 4 outdoor swimming pools, a complimentary children's club, and a children's pool.

The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar and a bar/lounge. Wireless Internet access is complimentary. This Colonial hotel also offers a fitness center, a garden, and a terrace. Guests can use the outdoor pool at a partner property. Onsite parking is available (surcharge).

Krystal Vallarta is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Krystal Vallarta has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 50 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 390 to 390 for adults and MXN 200 to 200 for children
  • A bar/lounge
  • A beach bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Beach yoga
  • Children's pool
  • Free children's club
  • Gym
  • Karaoke
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 3,600 square feet of conference space
  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 390 to 390 for adults, and MXN 200 to 200 for children
  • Self parking fee: MXN 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 7:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Krystal Hotel
Krystal Hotel Vallarta
Krystal Vallarta
Krystal Hotel Puerto Vallarta
Krystal Puerto Vallarta Hotel Puerto Vallarta
Krystal Resort Puerto Vallarta
Nh Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Nh Krystal Vallarta
Krystal Vallarta Hotel
Krystal Vallarta Resort
Krystal Resort
Krystal Vallarta Hotel
Krystal Vallarta Puerto Vallarta
Krystal Vallarta Hotel Puerto Vallarta

Krystal Vallarta Reviews

Reviews

6.8
Rating 10 - Excellent. 290 out of 1002 reviews
Rating 8 - Good. 234 out of 1002 reviews
Rating 6 - Okay. 185 out of 1002 reviews
Rating 4 - Poor. 148 out of 1002 reviews
Rating 2 - Terrible. 145 out of 1002 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Kaylin Hannah

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I honestly felt uncomfortable in my room because there was a giant black mold spot in the bathroom and in hindsight should have asked to be moved. There was also a leak above the toilet that dripped on your head while it was in use. Overall the property is nice for the price. I enjoyed the live salsa music in the lobby in the evening and the staff was very friendly.
Stayed 1 night in Dec 2024

4/10 Poor

Alberto

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
Cleaning lady started around 8:40 am working in the room beside us . You can hear everything, slamming doors, moving beds, ringing her loud phone, My room 2109 just divide it for a sliding door even worse , no respect for our sleeping. I even called reception to report the loud noises she was causing and they said nobody’s is supposed to work at that time and will check but didn’t do anything about it. Chairs on the balcony so dirty needs cleaning. Most of the TV channels doesn’t work specially kids channels. There’s a few options For dinning with walkable distance including Oxxo and Chedraui.
Stayed 1 night in Dec 2024

10/10 Excellent

AnayMiguel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly service loved it
Stayed 1 night in Dec 2024

4/10 Poor

Elias

Disliked: Cleanliness, property conditions & facilities
Food and Dirty
Stayed 8 nights in Nov 2024

10/10 Excellent

joseph

Stayed 1 night in Nov 2024

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Areas are under construction but nothing too bad! Great service and great location
Stayed 1 night in Nov 2024

4/10 Poor

Liz, WHISTLER

Stayed 1 night in Nov 2024

6/10 Okay

Jessie Oystrek

Liked: Cleanliness, staff & service, property conditions & facilities
I only had breakfast and it was not great. Safe in room did not work. Called front desk they sent someone but he could not get his hand held device to open it either. Battery low on device not working…Received another call from desk asking if it was fixed. Not yet. Waited. No show. Had to leave taking so long… never a follow up with same.
Stayed 2 nights in Dec 2024

8/10 Good

christian

Traveled with family and small children
Liked: Cleanliness, staff & service
To much construction going on in the property which is noisy and can be heard from inside rooms. the pool is not in the best conditions but the staff is very nice and do make up for the inconveniences.
Stayed 4 nights in Nov 2024

10/10 Excellent

Christopher, corona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a convenient location. The hotel employees were very nice.
Stayed 5 nights in Nov 2024

8/10 Good

Darcie

Liked: Cleanliness, staff & service
Great stay but we did not do the all inclusive. Lots of restaurants in walking distance.
Stayed 6 nights in Nov 2024

8/10 Good

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Nov 2024

4/10 Poor

Benjamin, riverside

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I believed that this place cand do much better, if they keep a Good maintenance_ in this areas, pool( cracks in it safety hasard) cucarachas in the room, no umbrellas in the beach_ etc, etc
Stayed 7 nights in Nov 2024

4/10 Poor

Olga

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
we was there from Sunday to wednsday they put us in the room 1618 was the last in the floor was so noise that we can't sleep and sometime the floor was no light in the hallway we call couples times for that and the shower was not warm water in till we went to the front desk and then they help us. and the worst was when I got o drink and I was treated like I stole the drink the lady sit by the bar was very rude she escort me to the front desk and make me paid $75.00 pesos is not the money I don't like the way that I was treaded I even ask for a receipt
Stayed 3 nights in Nov 2024

2/10 Terrible

Gloria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Daena

Traveled with family
Muy mal servicio, los cuartos y bańos tirandose el agua, no traen toallas suficientes, te atienden de mala gana
Stayed 4 nights in Nov 2024

10/10 Excellent

Mayra

Liked: Amenities
Amazing
Stayed 4 nights in Nov 2024

10/10 Excellent

Martyna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoy our stay . We did visit between Nov 7-11. Great location. Walking distance to the marina where from boat excursions were departing was a nice bonus as we booked some. Nice beach. The water temperature in the ocean was amazing. We were sleeping so well there :) Forgot to check the tag on their pillows as those were super comfortable. Very helpful and kind staff . Would go back again.
Stayed 4 nights in Nov 2024

8/10 Good

Elsa

Stayed 1 night in Oct 2024

6/10 Okay

Cesar

Traveled with partner
Disliked: Amenities, property conditions & facilities
Close to all the restaurants. Needs a big facelift
Stayed 2 nights in Nov 2024

10/10 Excellent

Berenice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is always welcoming. The views are great. Accommodation is always very nice. The staff is beyond helpful.
Stayed 6 nights in Oct 2024

10/10 Excellent

Ana Cristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for me and my 2 years old.
Stayed 1 night in Nov 2024

8/10 Good

Dylan

Stayed 1 night in Nov 2024

4/10 Poor

Bjorn

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel grounds are under renovation, a lot of noise & construction vehicles on sight which took away from a relaxing vacation vibe. The rooms are filthy, I mean horrible, thick dust everywhere, on pictures, tv under the fridge & lots of dust bunnies on the ceiling & fan. The drapes have probably not been cleaned in years. Room safe did not work, batteries were dead, balcony doors didn’t lock & balcony light was burned out. Upside was the bed was very comfortable, towels & sheets were clean. The staff are extremely polite & accommodating & tried very hard to compensate for the aging, declining property. We cleaned up our room ourselves & stayed a week & enjoyed the fantastic view of the ocean & sunsets. The pools, deck & loungers are okay. We did not dine on site, lots of restaurants nearby & a bus stop right outside the lobby. The price was right but I would not stay again here.
Stayed 7 nights in Oct 2024

6/10 Okay

Claudia

Stayed 2 nights in Nov 2024