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Hotel Riu Jalisco - All Inclusive

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Riu Jalisco - All Inclusive

On the beach, sun loungers, beach towels, windsurfing
2 outdoor pools, pool umbrellas, sun loungers
Front of property
Minibar, in-room safe, laptop workspace, blackout drapes
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • All inclusive
  • Bar
  • Spa
  • 24/7 front desk

Explore the area

Map
Av. De los Cocoteros, sn-Lote K, Nuevo Vallarta, NAY, 63732
  • Nuevo Vallarta Beach
    ‪2 min drive‬
  • Nayar Vidanta Golf
    ‪8 min drive‬
  • Mayan Palace Nuevo Vallarta Golf Course
    ‪8 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Double Room (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (M)

  • 301 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Connecting Rooms (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Connecting Rooms (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Family Room (U)

  • 344 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Twin Bed OR 1 King Bed and 1 Twin Bunk Bed

View all photos for Double Room (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (L)

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (U)

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Family Room (B2C-CA)

  • Sleeps 4
  • 2 Queen Beds and 1 Twin Bed OR 1 King Bed and 1 Twin Bunk Bed

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (U)

  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Family Room (B2C-US)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Family Suite, 2 Bedrooms (B2C-US)

  • 721 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-US)

  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, 2 Bedrooms (U)

  • 301 sq ft
  • Sleeps 8
  • 4 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Jetted Tub, Ocean View (B2C-US)

  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (B2C-US)

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (C)

  • 301 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Connecting Rooms (C)

  • 301 sq ft
  • Sleeps 8
  • 4 Double Beds

View all photos for Junior Suite (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (M)

  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (L)

  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Connecting Rooms (B2C-CA)

  • Sleeps 8
  • 4 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Jetted Tub, Ocean View (L)

  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Family Suite, 2 Bedrooms (M)

  • 721 sq ft
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Jetted Tub, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Jetted Tub, Ocean View (M)

  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Jetted Tub, Ocean View (C)

  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Family Suite, 2 Bedrooms (B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Double Room, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 4 Double Beds

View all photos for Family Suite, 2 Bedrooms (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Family Suite, 2 Bedrooms (C)

  • 721 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Double Room (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (E)

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Family Room (L)

  • 344 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Twin Bunk Bed

View all photos for Family Room (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Family Room (C)

  • 344 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Twin Bed OR 1 King Bed and 1 Twin Bunk Bed

View all photos for Family Room (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Family Room (M)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Bunk Bed

View all photos for Family Suite, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Family Suite, 2 Bedrooms (U)

  • 721 sq ft
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Jetted Tub, Ocean View (U)

  • 559 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room Standard

Minibar, in-room safe, laptop workspace, blackout drapes

Quadruple Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Standard

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Junior

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior

  • Sleeps 2
  • 1 King Bed(s) and 1 Twin Bed(s)

View all photos for Family Room -6 Guests- Standard

Minibar, in-room safe, laptop workspace, blackout drapes

Family Room -6 Guests- Standard

  • Sleeps 6
  • 1 Full Sofa Bed(s) and 2 Full Bed(s)

View all photos for Suite With Sea View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

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  • Breakfast included
  • All inclusive
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About this property

Hotel Riu Jalisco - All Inclusive

3.5-star Nuevo Vallarta property walkable to Bay of Banderas
Catch some rays at the beach or spend the day relaxing at Hotel Riu Jalisco - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Hotel Riu Jalisco - All Inclusive offers 700 accommodations with minibars and safes. Rooms open to balconies. Satellite television is provided.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and ceiling fans. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Asian Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.
Hotel Riu Jalisco - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Jalisco - All Inclusive features a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. Dining is available at one of the property's 5 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges and a poolside bar. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This Art Deco property also offers a children's pool, a nightclub, and spa services. Complimentary self parking is available on site.

Hotel Riu Jalisco - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and noon.
Hotel Riu Jalisco - All Inclusive has 5 restaurants on site.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Soccer
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 5 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Nightclub
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Steam room
  • Surfing/bodyboarding
  • Volleyball
  • Windsurfing

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa treatment rooms
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • 6 floors
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Riu Jalisco
Riu Jalisco All Inclusive
Riu Jalisco All Inclusive Nuevo Vallarta
Riu Jalisco Nuevo Vallarta
Clubhotel Riu Jalisco Hotel
Clubhotel Riu Jalisco Riviera Nayarit
Riu Jalisco All Inclusive All-inclusive property Nuevo Vallarta
Riu Jalisco All Inclusive All-inclusive property
Riu Jalisco Inclusive Nuevo V
Riu Jalisco All Inclusive
Hotel Riu Jalisco - All Inclusive Nuevo Vallarta
Hotel Riu Jalisco - All Inclusive All-inclusive property

Hotel Riu Jalisco - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 596 out of 1414 reviews
Rating 8 - Good. 398 out of 1414 reviews
Rating 6 - Okay. 219 out of 1414 reviews
Rating 4 - Poor. 102 out of 1414 reviews
Rating 2 - Terrible. 99 out of 1414 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Sebastian

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The food at the resort was amazing! The staff was a plus as well. The resort on the outside is visually stunning…but inside the rooms is totally different. The rooms were very dated and showed severe signs of deterioration. I disliked that the resort uses brown towels, so we really didn’t know how clean they were. The room was not the cleanest. A ROACH literally fell on my head one day when we walked in the room. On my 4 day trip, I saw a total of 6 roaches in the room. The hotel was sold out so we didn’t have an option to move.
Stayed 4 nights in Feb 2025

8/10 Good

Phil

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Most staff were nice and worked hard , some however were a bit grumpy
Stayed 5 nights in Feb 2025

8/10 Good

Bryan

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The beach and pool areas were pretty good. We could hear the night entertainment from our room but it was not a deal breaker. Overall a really great deal for the price.
Stayed 4 nights in Feb 2025

8/10 Good

Kelley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-maintained, clean, friendly staff, decent food.
Stayed 7 nights in Feb 2025

6/10 Okay

Gordon, Onoway

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Needs upgrade. Food was ok at best. Entertainment was sub par
Stayed 7 nights in Feb 2025

10/10 Excellent

Dayene

Stayed 3 nights in Nov 2024

6/10 Okay

Brian

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We didnt drink the tap water, but my daughter, son, and I all got sick with diarrhea on day 3, had fevers, and just didnt feel well the rest of our week. I also cut my foot on a broken pool tile which was loose on the bottom of the pool. The shower in our room was not hot, and our plumbing made groaning sounds when the shower was on. The building and pools are showing their age. The staff were fantastic! Next time we probably wont do another riu. We've never been sick before from an all inclusive and it really made for a hard week for my kids, which was supposed to be an awesome family vacation.
Stayed 7 nights in Feb 2025

6/10 Okay

Abrenlie

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I liked that the property was kept clean and the staff were friendly and accommodating. I wish there were more food options & that the food was more flavorful. I think the rooms need to be cleaned more thoroughly (I found mold on my curtains & the towels smelled odd). Other than that, my experience was good.
Stayed 5 nights in Feb 2025

10/10 Excellent

Janet Marie

Great resort for families with great beach, clean pools, kiddies area, lots of loungers, variety of restaurants. The buffet was particularly good in variety and quality. Shout out to breakfast gal Vicenta.
Stayed 7 nights in Feb 2025

10/10 Excellent

Jordan Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Vvv
Stayed 9 nights in Feb 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great. the kids loved the pools and beach area. The kids pool slides need some upgrades The staff were very nice and kept everything clean. The only part that i didnt like was our specific room had a couple problems which were addressed. bit our friends did not have any problems with thier room- just bad luck for us
Stayed 7 nights in Feb 2025

10/10 Excellent

Dustin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always check activity schedule. Fun place to stay
Stayed 5 nights in Feb 2025

8/10 Good

Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall, the price point is right for this property. The staff was hardworking and friendly although at times could use more in dining, pool areas. They were great with our kids, so nice. If somethings like pool chairs and pool were updated it would do a lot for esthetics. We definetely got what we paid for, but if looking for 5 star on a 3 star budget you will be disappointed
Stayed 5 nights in Feb 2025

8/10 Good

Long Thanh, Union City

Liked: Cleanliness, staff & service, property conditions & facilities
Transportation no good I paid too high price for route trip to pick up @ air port and bring me back but they schedule wrong time they cancel I have no phone to contact I have to call taxi with extra cost that NO good !!
Stayed 7 nights in Feb 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding
Stayed 6 nights in Feb 2025

8/10 Good

Howard Gordon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, although a little dated. Service was wonderful, great week spent there.
Stayed 7 nights in Feb 2025

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great enjoyed our stay and will return
Stayed 7 nights in Feb 2025

10/10 Excellent

Donna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds, entertainment and staff were all EXCELLENT ❤️❤️❤️
Stayed 9 nights in Feb 2025

10/10 Excellent

Patsy Jaye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the beach, staff is amazing, clean. Had a wonderful vacation.
Stayed 5 nights in Feb 2025

8/10 Good

Donna Raye

Liked: Staff & service, amenities
Was a great place for all ages.
Stayed 7 nights in Feb 2025

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

4/10 Poor

Andrea Louisa

Traveled with family and small children, Traveled with group, Traveled with family
I don’t believe my family will be staying at any further properties of RIU. The rooms were outdated and not very clean (rust was everywhere). The room that we actually got was completely different from the one we booked. It was a family suite with 2 bedrooms and common area. We got no common area and the “two” bedrooms included one with a little sofa sleeper for one. The sofa sleeper smell of urine /was completely worn in and not comfortable for someone to sleep on. The 2 queen beds in the other room were pushed together. The common area has the king size bed in it/only a tv stand. The rooms view was very pretty which looked out to the pool and you could see ocean but the position of the room on the property was horrible. The way the property was built allows for the entertainment space to echo through out the property. It was so loud that we attempted to use a sound machine but really only slept a couple hours at night. The restaurants did not give a proper description and were a let down. All were a buffet style except the steak house. The main buffet area with the Mexican buffet were the best to eat at. The steak house was horrible. Terrible service but also I was served an inedible steak it was so tough. The rest of the food was just bland/we had to wait over an hour to be seated when we got there 15mins after opening. There is no call ahead reservations. My family and I made the most of it and ended up going into town for a delicious Mexican dinner.
Stayed 5 nights in Jan 2025

4/10 Poor

Adam

I was supposed to get a family room upon arrival. Instead i got two beds pushed together. The elevators dont work and there only in the lobby. The shower is small 3 feet by 3 feet to be exact. Underneath the toliet was dirty and smells. The dirty toilet paper you have to put yourself in a small paper bag eveytime. They are short on towels. No gym towels. Gym is outdated and old. Some machines dont work. The chairs are old and dirty. There is no waiter service poolside or beachside. No bathrooms in majority of restaurants. Service is ok in the restaurants. Staff friendliness is good. Food is good. Riu stage partys are cool.
Stayed 6 nights in Feb 2025

10/10 Excellent

Peter

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful
Stayed 5 nights in Feb 2025

10/10 Excellent

Julia Danielle

Traveled with partner
Liked: Amenities
A good resort for families with lots of activities and entertainment.
Stayed 5 nights in Feb 2025