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Hotel Riu Vallarta - All Inclusive

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Riu Vallarta - All Inclusive

On the beach, sun loungers, beach towels, beach massages
4 outdoor pools, pool umbrellas
Aerial view
5 bars/lounges, swim-up bar, poolside bar
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Bar
  • 24/7 front desk

Explore the area

View in a map
Av. de los Cocoteros s/n, Lote LL-Cond-Maestro FI, Nuevo Vallarta, NAY, 63732
  • Place, Nuevo Vallarta Beach
    ‪2 min drive‬
  • Place, Playa Bucerías
    ‪6 min drive‬
  • Place, Nayar Vidanta Golf
    ‪8 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪16 min drive‬

Room options

View all photos for Double Room (U)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room (U)

8.8 out of 10
Excellent
(153 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Quadruple Room Superior

2 bedrooms, minibar, in-room safe, laptop workspace

Quadruple Room Superior

  • 419 sq ft
  • Sleeps 4

View all photos for Suite, Ocean View (U)

2 bedrooms, minibar, in-room safe, laptop workspace

Suite, Ocean View (U)

8.0 out of 10
Very good
(2 reviews)
  • 742 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (M)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room (M)

8.6 out of 10
Excellent
(14 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (M)

2 bedrooms, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (M)

8.8 out of 10
Excellent
(18 reviews)
  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (U)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room, Partial Ocean View (U)

8.6 out of 10
Excellent
(150 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room (L)

2 bedrooms, minibar, in-room safe, laptop workspace

Standard Room (L)

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (E)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room (E)

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (B2C-US)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

2 bedrooms, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (B2C-US)

2 bedrooms, minibar, in-room safe, laptop workspace

Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Partial Ocean View (B2C-US)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room, Partial Ocean View (B2C-US)

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (U)

2 bedrooms, minibar, in-room safe, laptop workspace

Family Room (U)

7.6 out of 10
Good
(8 reviews)
  • 420 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Twin Bunk Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Room (L)

2 bedrooms, minibar, in-room safe, laptop workspace

Family Room (L)

  • 420 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Bed

View all photos for Junior Suite, Ocean View (U)

2 bedrooms, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (U)

9.2 out of 10
Wonderful
(152 reviews)
  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (L)

2 bedrooms, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (L)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (M)

2 bedrooms, minibar, in-room safe, laptop workspace

Suite, Ocean View (M)

10.0 out of 10
Exceptional
(1 review)
  • 743 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (L)

2 bedrooms, minibar, in-room safe, laptop workspace

Suite, Ocean View (L)

  • 743 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard with Partial Sea View

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room Standard with Partial Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • 322 sq ft
  • Partial sea view
  • Sleeps 4

View all photos for Suite Junior with Garden View

2 bedrooms, minibar, in-room safe, laptop workspace

Suite Junior with Garden View

  • 365 sq ft
  • Sleeps 4

View all photos for Suite, Ocean View (C)

2 bedrooms, minibar, in-room safe, laptop workspace

Suite, Ocean View (C)

8.8 out of 10
Excellent
(3 reviews)
  • 743 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (C)

2 bedrooms, minibar, in-room safe, laptop workspace

Junior Suite (C)

8.0 out of 10
Very good
(13 reviews)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room (C)

2 bedrooms, minibar, in-room safe, laptop workspace

Family Room (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Bed

View all photos for Double Room, Partial Ocean View (C)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room, Partial Ocean View (C)

8.8 out of 10
Excellent
(36 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (C)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room (C)

9.6 out of 10
Exceptional
(29 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Partial Sea View (M)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room, Partial Sea View (M)

8.0 out of 10
Very good
(9 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (M)

2 bedrooms, minibar, in-room safe, laptop workspace

Junior Suite (M)

8.6 out of 10
Excellent
(4 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room (B2C-US)

2 bedrooms, minibar, in-room safe, laptop workspace

Family Room (B2C-US)

  • Sleeps 5
  • 2 Queen Beds and 1 Double Bed

View all photos for Double Room, 2 Bedrooms (U)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room, 2 Bedrooms (U)

7.4 out of 10
Good
(11 reviews)
  • 323 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

View all photos for Double Room, Connecting Rooms (C)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room, Connecting Rooms (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 323 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Double Beds

View all photos for Double Room, Partial Ocean View (B2C-CA)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room, Partial Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (B2C-CA)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms (B2C-CA)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Double Beds

View all photos for Family Room (B2C-CA)

2 bedrooms, minibar, in-room safe, laptop workspace

Family Room (B2C-CA)

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Bed

View all photos for Junior Suite (B2C-CA)

2 bedrooms, minibar, in-room safe, laptop workspace

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (B2C-CA)

2 bedrooms, minibar, in-room safe, laptop workspace

Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Bedrooms (B2C-US)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

View all photos for Standard Double Room, Connecting Rooms (L)

2 bedrooms, minibar, in-room safe, laptop workspace

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (Kids Free | C)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room (Kids Free | C)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (Kids Free | B2C-CA)

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite with Sea View

2 bedrooms, minibar, in-room safe, laptop workspace

Suite with Sea View

  • 742 sq ft
  • Sea view
  • Sleeps 2

View all photos for Double Room Standard

2 bedrooms, minibar, in-room safe, laptop workspace

Double Room Standard

  • 322 sq ft
  • Sleeps 4

View all photos for Suite Junior with Sea View

2 bedrooms, minibar, in-room safe, laptop workspace

Suite Junior with Sea View

  • 365 sq ft
  • Sea view
  • Sleeps 4

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About this property

Hotel Riu Vallarta - All Inclusive

3.5-star Nuevo Vallarta property walkable to Bay of Banderas
Catch some rays at the beach or spend the day relaxing at Hotel Riu Vallarta - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Housekeeping is available on request.
Hotel Riu Vallarta - All Inclusive offers 678 accommodations with minibars and safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include showers and complimentary toiletries. This Nuevo Vallarta property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.
Hotel Riu Vallarta - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Vallarta - All Inclusive features a full-service spa, 4 outdoor swimming pools, a health club, and a sauna. Dining is available at one of the property's 4 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges and a poolside bar. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This Art Deco property also offers a children's pool, spa services, and multilingual staff. Complimentary self parking is available on site.

Hotel Riu Vallarta - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Don Rafael - This buffet restaurant serves breakfast, lunch, and dinner.
Kulinarium - This restaurant serves dinner only. Open daily.
Nirvana - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Il Gusto - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
La Boheme - Onsite bar. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals, snacks, and beverages included

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Don Rafael
  • Il Gusto
  • Kulinarium
  • La Boheme
  • Nirvana

Things to do

  • 4 outdoor pools
  • Bicycle storage
  • Bicycles
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Shopping
  • Surfing/bodyboarding
  • TV in common areas
  • Volleyball
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • On the beach
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • No elevator

More

  • 1 building
  • 10 floors
  • 100% renewable energy
  • Art Deco architecture
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

All Inclusive Riu
Riu Vallarta All Inclusive All-inclusive property
Riu Vallarta
Riu Vallarta All Inclusive
Vallarta Riu
Riu Vallarta Hotel Nuevo Vallarta
Riu Vallarta Nuevo
Riu Vallarta All Inclusive
Hotel Riu Vallarta - All Inclusive Nuevo Vallarta
Hotel Riu Vallarta - All Inclusive All-inclusive property

Hotel Riu Vallarta - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1780 out of 3351 reviews
Rating 8 - Good. 842 out of 3351 reviews
Rating 6 - Okay. 425 out of 3351 reviews
Rating 4 - Poor. 162 out of 3351 reviews
Rating 2 - Terrible. 142 out of 3351 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Marie Yvette

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 7 nights in Jun 2025

10/10 Excellent

Juan

Stayed 7 nights in Jun 2025

6/10 Okay

Claudia

The resort is not bad. The grounds are well kept. The hotel lacks service. There is no pool side services nor room service which is unlike any hotel in PV. When you are pool side, you sort of have to chase the bartender on wheels to get your drink.
Stayed 4 nights in Jun 2025

10/10 Excellent

Silvia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Services and friendly staff. Tere from the entertainment team was amazing. She and all the staff made sure we had a wonderful time.
Stayed 4 nights in Jun 2025

10/10 Excellent

Veronica

Stayed 5 nights in Jun 2025

10/10 Excellent

Chansouda

Stayed 7 nights in Jun 2025

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

8/10 Good

Denise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay if you don’t need all the extras. The pools were warm but the staff was wonderful!
Stayed 4 nights in Jun 2025

10/10 Excellent

Allyssa Valdez

Stayed 7 nights in Jun 2025

8/10 Good

Nicole

Traveled with family and small children, Traveled with family
Clean and landscape was well thought out. Beautiful and lush
Stayed 7 nights in Jun 2025

8/10 Good

Deianeira Therasa

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
While we were at the pool 2 of our friends had their phones and bags stolen from the grounds of the resort. Other than that the property is clean and well kept.
Stayed 3 nights in Jun 2025

10/10 Excellent

Philip

Stayed 5 nights in Jun 2025

10/10 Excellent

NOE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 6 nights in Jun 2025

6/10 Okay

Erica

Traveled with family
Liked: Amenities, property conditions & facilities
I liked the beauty of the grounds. I've stayed at Riu Hotels before. This particular Riu was not up to par especially when compared to Cancun's. The staff was not prepared for the sold out week. It took 1 1/2 hour to receive sheets for our pull out bed as we received a one King and pull out couch instead of the requested double bedroom (which we were ok with, we are a go with the flow family). We had to request EVERYTHING from silverware to refills of water. I was told that yes they had lattes at the bar near the entrance, but they were closed and I could get one myself. My meal's eggplant still had the sticker on it. If a complaint was made (I heard others) they asked for your room number and marked it down without fixing the issue as well as being told, because you booked through Expedia it's not our issue. We had one server who was great, he received generous tips that we were prepared to hand out as we received above and beyond service in Cancun also through Expedia.
Stayed 4 nights in Jun 2025

8/10 Good

Rosa Sierra

Stayed 6 nights in Jun 2025

6/10 Okay

Minerva

Traveled with family and small children, Traveled with group
Liked: Cleanliness, property conditions & facilities
This is by far the Worst RIU I have ever experienced. The staff were rude and were not very kind. I went with tip money and came back with most of it. Our cleaning lady was great though! That is one place I will not return. One thing I will add though, the entertainment needs to be upgraded. I see the same show every time I visit a RIU! They’ve become redundant.
Stayed 6 nights in Jun 2025

8/10 Good

amir

Stayed 5 nights in Jun 2025

6/10 Okay

sholeh

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The food was not good at all. The private restaurant was not as good as was expected in the restaurant. It was no air condition in the hot weather.
Stayed 5 nights in Jun 2025

8/10 Good

James Edwin

Traveled with family
Liked: Cleanliness, amenities
Great family stay, but food and room credit were disappointing Overall, we had a great stay as a family. The resort facilities were consistently clean and well-maintained, which we really appreciated. However, as noted in many other reviews, the food left a lot to be desired. Unfortunately, we didn’t have a single meal during the week that stood out as truly enjoyable. Another major disappointment was the advertised $500 room credit. It was extremely misleading — there was very little guidance on how to actually use it, and it ended up being more of a marketing gimmick than a real benefit. With a few improvements, especially around dining and transparency, this could be a top-tier experience.
Stayed 5 nights in Jun 2025

2/10 Terrible

Madison

Traveled with group
Disliked: Amenities, property conditions & facilities
Absolutely the worst food I’ve ever had at a resort in Mexico. Barely edible. Survived on scraps for my entire trip. The restaurants say they don’t close until 930, but when we would arrive around 8 o’clock, they would say they were full for the night. Also, absolutely ridiculous that the pools close as early as they do. They also allowed day passes, so the resort is extra packed. Just SOO many better places to stay.
Stayed 3 nights in Jun 2025

4/10 Poor

Janice, Amarillo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a delay and Expedia and I had followed all the steps that we needed to arrive there late they gave away our rooms and we had to be all split up and at that we didn’t have a room for the last day and still paid the same price. We felt like we were inconveniencing the workers when we would ask for drinks, even during meals after waiting for 45 minutes for the steakhouse, we were told that they didn’t have a table for our group not even on the waiting list so we never got to eat at the steakhouse the facilities is nice and very clean, but would not be staying there again!
Stayed 7 nights in Jun 2025

4/10 Poor

Barbara Jane

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We love Riu hotel but this one definitely the worst one. Buffet food was not good and same food everyday . Swimming pools were so small also not lots of activities. We won’t go back there again .
Stayed 7 nights in Jun 2025

10/10 Excellent

Maria E Dominguez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller RIU but very great accommodations
Stayed 5 nights in Jun 2025

6/10 Okay

Lara

Liked: Cleanliness, property conditions & facilities
We went in the low season but it was still super crowded. We had to wait in line for everything, the bathroom outside, breakfast in the morning, towels, everything just too many people. The service is very impersonal and not really friendly but that is probably just because it's over crowded. The food is not very good if you are particular about food but that's most all inclusives. If you're more into drinking alot and eating whatever than it's good for you but we dont really drink so all inclusive wasn't really worth it for us.
Stayed 5 nights in Jun 2025

10/10 Excellent

Raegen

Stayed 6 nights in Jun 2025