6/10 Okay
Cristina
Traveled with family
Dec 22, 2024
Liked: Property conditions & facilities
When I got to the suite to check in I was charged $800 pesos for my child that's 15. Apparently if your children are 11 years or old they are considered adults. And when I did my reservation thru Expedia a child is considered under 18 years. This suite should considered changing bedding&towels to a different color because everything is white. Their bedding & towels are white so if they get stained you get charged a fee. They have signs all over the suite stating different damaging fees. They even had one that said that if your child wets(which was not the case with my children) the bed you get charged up to 1,000 pesos. The parking is terrible because there isn't any. They have 2 spots up front but it's only for loading &unloading. We were asked to move 3 times and when asked where we could park they said that anywhere we could find a place. I also had to call reception to send someone to empty my trash bins because they were full. Trash bins should be something that needs to be emptied out every morning especially when the suite is for a family with children. The only positive thing about the suite is the location. You can walk to the malecon because it's close by.
Cristina
Stayed 2 nights in Dec 2024
