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Sunscape Coco Punta Cana - All Inclusive

4.0 star property

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Children's activities
6 outdoor pools, open 9:00 AM to 7:00 PM, pool umbrellas, sun loungers
14 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby sitting area
10 bars/lounges, 3 beach bars, swim-up bar, poolside bar

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Bar
  • All inclusive
  • Laundry

Explore the area

Map
Cabeza de Toro, Punta Cana, La Altagracia, 23000
  • Cabeza de Toro Beach
    ‪8 min walk‬
  • Catalonia Caribe Golf Club
    ‪3 min drive‬
  • Bavaro Beach
    ‪27 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪19 min drive‬

Room options

View all photos for ROH-Deal of the Day

Free minibar items, in-room safe, desk, blackout drapes

ROH-Deal of the Day

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Sun Club Junior Suite Pool Access King

Sun Club Junior Suite Pool Access King | Free minibar items, in-room safe, desk, blackout drapes

Sun Club Junior Suite Pool Access King

  • Sleeps 3
  • 1 King Bed

View all photos for Sun Club Jr. Suite Pool View- Adults Only King

Free minibar items, in-room safe, desk, blackout drapes

Sun Club Jr. Suite Pool View- Adults Only King

  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Jr. Suite Pool View- Adults Only Double

Executive lounge

Sun Club Jr. Suite Pool View- Adults Only Double

  • Sleeps 3
  • 2 Double Beds

View all photos for Sun Club Junior Suite Pool Access Double

Free minibar items, in-room safe, desk, blackout drapes

Sun Club Junior Suite Pool Access Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Tropical View King

Free minibar items, in-room safe, desk, blackout drapes

Deluxe Tropical View King

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Tropical View Double

Free minibar items, in-room safe, desk, blackout drapes

Deluxe Tropical View Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Sun Club 3 bedroom Family Suite Tropical View

Sun Club 3 bedroom Family Suite Tropical View | Free minibar items, in-room safe, desk, blackout drapes

Sun Club 3 bedroom Family Suite Tropical View

  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 3 Twin Beds

View all photos for Sun Club Deluxe Family Room

Sun Club Deluxe Family Room | Free minibar items, in-room safe, desk, blackout drapes

Sun Club Deluxe Family Room

  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Sun Club 2 bedroom Family Suite Ocean Front

Sun Club 2 bedroom Family Suite Ocean Front | Free minibar items, in-room safe, desk, blackout drapes

Sun Club 2 bedroom Family Suite Ocean Front

  • Sea view
  • Sleeps 5
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Sun Club Honeymoon Suite Ocean Front-Adults Only King

Free minibar items, in-room safe, desk, blackout drapes

Sun Club Honeymoon Suite Ocean Front-Adults Only King

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Suite (1 king bed & 2 Full beds)

Deluxe Family Suite (1 king bed & 2 Full beds) | Free minibar items, in-room safe, desk, blackout drapes

Deluxe Family Suite (1 king bed & 2 Full beds)

  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Sun Club Jr. Suite Swim out- Adults Only King

Free minibar items, in-room safe, desk, blackout drapes

Sun Club Jr. Suite Swim out- Adults Only King

  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Jr. Suite Swim out- Adults Only Double

Free minibar items, in-room safe, desk, blackout drapes

Sun Club Jr. Suite Swim out- Adults Only Double

  • Sleeps 3
  • 2 Double Beds

View all photos for Sun Club Jr. Suite Ocean Front- Adults Only King

Free minibar items, in-room safe, desk, blackout drapes

Sun Club Jr. Suite Ocean Front- Adults Only King

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Honeymoon Suite-Adults Only King

Free minibar items, in-room safe, desk, blackout drapes

Sun Club Honeymoon Suite-Adults Only King

  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Honeymoon Junior Suite-Adults Only King

Sun Club Honeymoon Junior Suite-Adults Only King | Free minibar items, in-room safe, desk, blackout drapes

Sun Club Honeymoon Junior Suite-Adults Only King

  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Jr. Suite Pool Access- Adults Only Double

Free minibar items, in-room safe, desk, blackout drapes

Sun Club Jr. Suite Pool Access- Adults Only Double

  • Sleeps 3
  • 2 Double Beds

View all photos for Sun Club Jr. Suite Pool Access- Adults Only King

Free minibar items, in-room safe, desk, blackout drapes

Sun Club Jr. Suite Pool Access- Adults Only King

  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Superior Tropical-Adults Only King

Free minibar items, in-room safe, desk, blackout drapes

Sun Club Superior Tropical-Adults Only King

  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Superior Pool View-Adults Only King

Free minibar items, in-room safe, desk, blackout drapes

Sun Club Superior Pool View-Adults Only King

  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Jr. Suite Tropical View -Adults Only King

Free minibar items, in-room safe, desk, blackout drapes

Sun Club Jr. Suite Tropical View -Adults Only King

  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Jr. Suite Tropical View -Adults Only Double

Executive lounge

Sun Club Jr. Suite Tropical View -Adults Only Double

  • Sleeps 3
  • 2 Double Beds

View all photos for Sun Club Junior Suite Pool View Double

Free minibar items, in-room safe, desk, blackout drapes

Sun Club Junior Suite Pool View Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Sun Club Junior Suite Swim out King

Free minibar items, in-room safe, desk, blackout drapes

Sun Club Junior Suite Swim out King

  • Sleeps 3
  • 1 King Bed

View all photos for Sun Club Junior Suite Swim out Double

Free minibar items, in-room safe, desk, blackout drapes

Sun Club Junior Suite Swim out Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Sun Club Junior Suite Pool View King

Free minibar items, in-room safe, desk, blackout drapes

Sun Club Junior Suite Pool View King

  • Sleeps 3
  • 1 King Bed

View all photos for Sun Club Junior Suite Tropical View King

Free minibar items, in-room safe, desk, blackout drapes

Sun Club Junior Suite Tropical View King

  • Sleeps 3
  • 1 King Bed

View all photos for Sun Club Junior Suite Tropical View Double

Free minibar items, in-room safe, desk, blackout drapes

Sun Club Junior Suite Tropical View Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Deluxe Pool View Double

Free minibar items, in-room safe, desk, blackout drapes

Superior Deluxe Pool View Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Deluxe Ocean View King

Free minibar items, in-room safe, desk, blackout drapes

Superior Deluxe Ocean View King

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Deluxe Tropical View Double

Free minibar items, in-room safe, desk, blackout drapes

Superior Deluxe Tropical View Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Deluxe Pool View King

Free minibar items, in-room safe, desk, blackout drapes

Superior Deluxe Pool View King

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Pool View King

Free minibar items, in-room safe, desk, blackout drapes

Deluxe Pool View King

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Pool View Double

Free minibar items, in-room safe, desk, blackout drapes

Deluxe Pool View Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Deluxe Tropical View King

Free minibar items, in-room safe, desk, blackout drapes

Superior Deluxe Tropical View King

  • Sleeps 3
  • 1 King Bed

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View from room

Serenade Punta Cana Beach & Spa Resort - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
4.0 out of 5, Very Good, (5628)
The price is $447
per night
$528 total
includes taxes & fees
Mar 24 - Mar 25
Serenade Punta Cana Beach & Spa Resort - All Inclusive

About this property

Sunscape Coco Punta Cana - All Inclusive

4-star Punta Cana property walkable to Cabeza de Toro Beach
Catch some rays at the beach or spend the day relaxing at Sunscape Coco Punta Cana - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 14 restaurants.
Sunscape Coco Punta Cana - All Inclusive offers 1055 accommodations, which are accessible via exterior corridors and feature minibars (stocked with some free items) and safes. Rooms open to balconies or patios. Cable television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa by Pevonia has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Sunscape Coco Punta Cana - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sunscape Coco Punta Cana - All Inclusive features a full-service spa, a complimentary water park, and 6 outdoor swimming pools. Dining is available at one of the property's 14 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 beach bars and 10 bars/lounges. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. Event facilities measuring 3411 square feet (317 square meters) include a conference center. This all-inclusive property also offers a children's pool, a nightclub, and a fitness center. Guests can use the outdoor pool at a partner property. Complimentary self parking is available on site, along with a car charging station. A total renovation of this property was completed in November 2023.

Sunscape Coco Punta Cana - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 10:30 AM.
Buffet Windows - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Chopsticks - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Tiki Tako - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Tierra - This theme restaurant specializes in Brazilian cuisine and serves dinner only. Reservations are required. Open daily.
Da Mario - This theme restaurant specializes in local and international cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
In-room minibar (non-alcoholic beverages included)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Volleyball
Kids club

Lessons/classes/games

Aerobics
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 10 bars/lounges
  • 14 restaurants
  • 3 beach bars
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Buffet Windows
  • Chopsticks
  • Da Mario
  • Tierra
  • Tiki Tako

Things to do

  • 6 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Nightclub
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Waterslide
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (3,411 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Elevator
  • Hardwood flooring in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 15 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Renovated entire property - November 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 24 years old
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Be Live Grand All Inclusive
Be Live Grand Punta Cana
Be Live Grand Punta Cana All Inclusive
Be Live Collection Punta Cana All Inclusive
Be Live Collection All Inclusive
Be Live Collection Punta Cana
Be Live Collection All Inclusive All-inclusive property

Sunscape Coco Punta Cana - All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 80 out of 201 reviews
Rating 8 - Good. 39 out of 201 reviews
Rating 6 - Okay. 38 out of 201 reviews
Rating 4 - Poor. 16 out of 201 reviews
Rating 2 - Terrible. 28 out of 201 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Charles

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Construction noise and paint going on for four days on the kids waterpark right in front of our room. All the garbage on the beach was piled up into one disgusting pile or mountain in front of the beach seating area so that that’s what you had to look at while you relaxed. The drinking water was poisoned so after four days of poisoning people they had to switch to bottled water for the whole resort. And the peddlers on the beach were so aggressive. I’ve never seen something like that in my life. Practically harassing us every 5 to 10 minutes.
Stayed 7 nights in Nov 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many pools, and restaurant options, beautiful beach area. Adults only section. Honeymoon suite. Beautiful room, deck and view from the room
Stayed 6 nights in Nov 2024

2/10 Terrible

Kristina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was terrible, the fire alarm went off several times per day, we lost power, there was no hot water, staff was unfriendly
Stayed 7 nights in Nov 2024

6/10 Okay

CYNTHIA

Liked: Staff & service, property conditions & facilities
Customer service was good. However, I didn’t like the fact that there were no carts to get around the property and no help carrying bags to our rooms
Stayed 3 nights in Sep 2024

8/10 Good

Daphne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean the staff was excellent the food was ok I had a few hiccups but I was willing to over look them. The only thing that was most uncomfortable was the heat
Stayed 8 nights in Oct 2024

10/10 Excellent

basheer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

2/10 Terrible

Keith

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Scam artists selling “excursions” on the beach. They will pester you constantly. Hotel staff acknowledges they suck but they do nothing to get rid of them. Food at this hotel is terrible. The resort itself is nice. Inky way I’d do it again is pay the $30 a day for a cabana. You get a waiter to bring drinks, roped off so the scam artists can’t approach, and a cookout of burgers/hot dogs. Some of the inky edible food in property.
Stayed 7 nights in Oct 2024

10/10 Excellent

Agatha

Liked: Cleanliness, staff & service, property conditions & facilities
How amazing the staff was.
Stayed 7 nights in Sep 2024

10/10 Excellent

Diana P

Stayed 4 nights in May 2024

10/10 Excellent

Brandon

Stayed 7 nights in Sep 2024

6/10 Okay

Sam

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Sep 2024

8/10 Good

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort to stay at the adults only area
Stayed 1 night in Sep 2024

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family of 5. Had a wonderful time. Sun club well worth it for personal service. Staff was fantastic, so many options for dining. Everyone had something they liked. Will definitely return!!
Stayed 7 nights in Sep 2024

10/10 Excellent

Aurea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dar diferente programas ya que entretenimiento es bueno pero es repetitivo
Stayed 9 nights in Aug 2024

10/10 Excellent

victor, manati

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL IS PERFECT!!!!!!!!!!! THANK YOU SO MUCH
Stayed 14 nights in Apr 2024

6/10 Okay

Licelot

Stayed 1 night in Aug 2024

10/10 Excellent

Katrina Breedy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sunscape Coco has something for everyone. A clean friendly spacious and safe that meets the needs of everyone. They is always security or staff walking throughout the Resort at all times The children have their own pools, water park and play area with life guards throughout Beginning at 9 AM in the morning to 11 PM at night entertainment group(Niki Minaj was awesome ) from the beach to tastings, dance classes at night ending with them all together on stage performing variety shows, contest or just dancing with the guest . It was great. there was always a staff to meet every need from the beach, the restaurants, cafés and bars, someone was always available . The variety of restaurants. The service on the beach was excellent. The cabana and bar team of Sergio , Juan , Alvin’ Arianna and Pedro in the. Sunscape Adult club were simply the best. They were visible and attentive to very need with suggestions for drinks and events. The food , service and environment was clean, relaxing, exciting and ideal for a girls birthday trip. Will be back for the holidays 2024. Thank you to the Sunscape team for an excellent birthday celebration
Stayed 7 nights in Aug 2024

8/10 Good

Vlad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Good food
Stayed 6 nights in Aug 2024

6/10 Okay

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
My experience at Paradise Sunscape was mixed. I arrived with high expectations, anticipating the comfort, relaxation, and top-notch service that an all-inclusive hotel promises. From the start, the staff at the lobby were welcoming, efficient, and ensured a smooth check-in. The room assigned to me was good—spacious, with a comfortable bed, and a balcony offering a stunning view. The minibar was well-stocked, and the amenities were of high quality. After settling in, I explored the resort, finding a variety of dining options, from local to international cuisine, all prepared with fresh ingredients and served by attentive staff. However, my experience took an unexpected turn when a staff member approached me during checkin. He offered an invitation to visit the sister property, Doral Flora, promising just a tour, access to luxury facilities, and a special tasting. I accepted, thinking it would be a pleasant addition to my stay. What I didn’t expect was for this visit to become an intense sales session. Upon arrival at Doral Flora, I was met by a sales team who spent two and a half hours trying to convince me to purchase a membership, despite my repeated refusals. The pressure was overwhelming, and I felt trapped in a situation I couldn’t easily escape. I found the the aggressive sales tactics left a negative impression, overshadowing what could have been a perfect day. I wouldn’t recommend this experience to any new customers
Stayed 1 night in Aug 2024

8/10 Good

Arlenne

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My family and I spent in the hotel 8 days, during that time a lot happend. One of them were food poisoning. I recommend everyone to read this review to be careful with the food of the hotel. With relation to building conditions the inicial bedrooms air conditioning did not work. The service of the family club was excellent. And rapidly moved us and got us an upgrade. Everything that we asked for was given. Always was available to help. The show of the night was amazing couldn’t ask for more. The bartender of the pool, Luis, is extremely charesmetic. He had an excellent service. Gremil, the waitress at the family buffet, he deserves the best employee in the area. Helps every bit he can just an amazing guy. I have no more to add. This was my honest review of my summer family vacation at sunscape coco.
Stayed 8 nights in Aug 2024

2/10 Terrible

Arleidys

Disliked: Cleanliness
Stayed 3 nights in Aug 2024

8/10 Good

Cathy ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

2/10 Terrible

Micha

Stayed 4 nights in Jul 2024

2/10 Terrible

Micha

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I arrived to the property and staff was pleasant. We checked in our rooms and immediately a smell hit us as we walked in. My parents had the exact same problem. The room smelled moldy, the A/C was leaking, bathroom dirty, floors sticky, sheets had stains. We complained and finally received a better room. We talked to some of the guest on property who told us we are lucky because they have had no A/C. The restaurants had no A/C but plenty of flies. The hotel advertised as newly open but the hotel is far from new. The staff was unfriendly and only refill your cups with water anything else you have to hunt someone down for even a glass of soda. The staff also expect tips at most of the restaurants even though they ignore you after you place your order you never see them again until it’s time to leave and then they’re looking for a tip. They also show multiple restaurants on their website but in reality they only open one for breakfast and one for lunch and then you have to visit each restaurant to see what is open for dinner. I travel to many places and this is the worst hotel I have ever visited.
Stayed 4 nights in Jul 2024

2/10 Terrible

Nairys

Disliked: Cleanliness
Stayed 7 nights in Jul 2024