2/10 Terrible
Yadira
Traveled with partner
Feb 22, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I aid to have privileges of adults only seems as though anyone can walk into any side. When dinning at specialty resturants you have to wait and make lines and thats if they don't decided to serve others before you. When dinning at their buffet you will be lucky if you can get water and coffee. This is without aknowledging that they currently have a stomach bug going around and the staff is well aware of this, both me and my husband had to travel back sick while I am entering my third trimester of pregnancy. Some of the menus say one thing and itd someyhing completely different for example in their dominican resturant they say they have patacon with chicken and wasakaka sauce, they serve tostones and sautéed onions which is not the same as what their menu says. The rooms beds are very hard so you will leave with body aches. You will also be lucky if you can get them to clean more than 1 time during your stay. Can't go to the beach because most of the chairs are being taken over or people have purposely put their towels or their stuff there so you can't use it which is the same problem they have at the pools. The rooms have mosquito problem too. Probably on of the first thing they will do is try to sell you excursions and they will give you this paper in shape of a key where they will tell you its a $200 voucher. It's a scam for them to present the unlimited club membership in which they just throw numbers at you and they even ask you to bring you credit card.
Yadira
Stayed 4 nights in Feb 2025
