6/10 Okay
Anzhela
Traveled with partner
Dec 25, 2024
We paid for diamond club ocean view suite so we could get premium drinks & we had butler who we used mainly to book our reservations for restaurant. Check-in was a breeze so that was good along with some of the entertainment. However, food was not so good. Either it was tasteless or just not good.
Pizza was okay, steak & sushi 👎. coffee place snacks & diamond club lounge one of the burgers we had by the beach restaurant which i believe is reserved for diamond club people was 👍. Overall 1 star out for food. Next was hospitality. Im not sure why we kept getting ignored and downright been rude to by some of the staff in the front who were not helpful to us but helpful to others. I almost left this hotel for another. Excursions…I ended up paying a lot less booking it myself online but know that some of the transportation for excursions will NOT be allowed to enter to pick you up so be prepared to walk to the gate. By the way diamond club members got to do the hydrotherapy pools which includes cold plunge and jacuzzi pools so that was good as well but again staff seemed cold. Ok lastly the room cleanliness… it was meh. Oh & we were not able to get ice the whole time we were there because it was “broken”. there should be maintenance & more than 1 ice machine location for a hotel this size. expected more for diamond club. Needless to say we loved DR and would be back but NOT to this hotel and again a lot of people will have different experiences but this was our experience.
Anzhela
Stayed 5 nights in Dec 2024