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Dreams Macao Beach Punta Cana - All Inclusive

4.5 star property

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Photo gallery for Dreams Macao Beach Punta Cana - All Inclusive

4 outdoor pools, open 7:00 AM to 6:00 PM, sun loungers
Creator video
Reception
Bar (on property)
Business center

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
$304
includes taxes & fees
Oct 6 - Oct 7

Explore the area

View in a map
Playa Macao, Macao, Punta Cana
  • Place, Macao Beach
    ‪3 min walk‬
  • Place, Cana Bay Golf Club
    ‪15 min drive‬
  • Place, Sirenis Aquagames Water Park
    ‪23 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪36 min drive‬

Room options

View all photos for Junior Suite Tropical View Double

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Junior Suite Tropical View Double

9.0 out of 10
Wonderful
(13 reviews)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Tropical View King

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Junior Suite Tropical View King

8.4 out of 10
Very good
(24 reviews)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View Double

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Junior Suite Pool View Double

8.4 out of 10
Very good
(11 reviews)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

View from room

Junior Suite Pool View King

9.2 out of 10
Wonderful
(9 reviews)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Partial Ocean View Double

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Junior Suite Partial Ocean View Double

8.0 out of 10
Very good
(6 reviews)
  • 603 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Partial Ocean View King

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Junior Suite Partial Ocean View King

8.0 out of 10
Very good
(2 reviews)
  • 603 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Jr. Suite Tropical View Double

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Preferred Club Jr. Suite Tropical View Double

  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Jr. Suite Tropical View King

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Preferred Club Jr. Suite Tropical View King

9.0 out of 10
Wonderful
(2 reviews)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Jr. Suite Partial Ocean View Double

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Preferred Club Jr. Suite Partial Ocean View Double

10.0 out of 10
Exceptional
(1 review)
  • 603 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Jr. Suite Partial Ocean View King

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Preferred Club Jr. Suite Partial Ocean View King

10.0 out of 10
Exceptional
(1 review)
  • 603 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Jr. Suite Ocean View Double

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Preferred Club Jr. Suite Ocean View Double

9.4 out of 10
Exceptional
(8 reviews)
  • 603 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Jr. Suite Ocean View King

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Preferred Club Jr. Suite Ocean View King

7.8 out of 10
Good
(15 reviews)
  • 603 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Jr. Suite Swim Out Double

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Preferred Club Jr. Suite Swim Out Double

  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Jr. Suite Swim Out King

Preferred Club Jr. Suite Swim Out King | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Preferred Club Jr. Suite Swim Out King

10.0 out of 10
Exceptional
(3 reviews)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean View

Preferred Club Master Suite Ocean View | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Preferred Club Master Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 1205 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Swim-Out

LED TV, toys

Preferred Club Master Suite Swim-Out

  • 1205 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front

Balcony view

Preferred Club Master Suite Ocean Front

10.0 out of 10
Exceptional
(1 review)
  • 1205 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Swim Out Ocean Front

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Preferred Club Master Suite Swim Out Ocean Front

  • 1205 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Presidential Suite Roof Top Ocean Front

Preferred Club Presidential Suite Roof Top Ocean Front | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Preferred Club Presidential Suite Roof Top Ocean Front

  • 1808 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 2 Double Beds

View all photos for Preferred Club Presidential Suite Swim Out Ocean Front

Preferred Club Presidential Suite Swim Out Ocean Front | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Preferred Club Presidential Suite Swim Out Ocean Front

  • 1808 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 2 Double Beds

View all photos for Preferred Club Two-Bedroom Villa With Pool

Preferred Club Two-Bedroom Villa With Pool | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Preferred Club Two-Bedroom Villa With Pool

10.0 out of 10
Exceptional
(1 review)
  • 1808 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite Ocean View Double

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Junior Suite Ocean View Double

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite Ocean View King

Junior Suite Ocean View King | View from room

Junior Suite Ocean View King

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Master Suite Rooftop

Preferred Club Master Suite Rooftop | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Preferred Club Master Suite Rooftop

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About this property

Dreams Macao Beach Punta Cana - All Inclusive

4.5-star property in El Macao
Spend the day catching some rays at the beach, relaxing by one of Dreams Macao Beach Punta Cana - All Inclusive's 4 outdoor swimming pools, or pampering yourself at the full-service spa.
Dreams Macao Beach Punta Cana - All Inclusive offers 500 accommodations with safes and complimentary bottled water. LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor tennis court, a health club, and a complimentary water park with waterslides are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 12 treatment rooms. Services include Swedish massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dreams Macao Beach Punta Cana - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Dreams Macao Beach Punta Cana - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

The property offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 poolside bars, a beach bar, and a bar/lounge. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Complimentary self parking and valet parking are available on site, along with a car charging station.

Dreams Macao Beach Punta Cana - All Inclusive has designated areas for smoking.

Bordeaux - This restaurant specializes in French cuisine and serves dinner only.
El Patio - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Oceana - This restaurant specializes in seafood and serves dinner only. Open daily.
Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 3 poolside bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bordeaux
  • El Patio
  • Himitsu
  • Oceana
  • Portofino

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 4 meeting rooms
  • Conference center (8,626 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Low-height electrical outlets in bathroom
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property enforces a strict dress code in the restaurants.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 6:00 PM
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Dreams Macao Beach Punta Cana - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 584 out of 1019 reviews
Rating 8 - Good. 195 out of 1019 reviews
Rating 6 - Okay. 121 out of 1019 reviews
Rating 4 - Poor. 57 out of 1019 reviews
Rating 2 - Terrible. 62 out of 1019 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jacqueline

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Do Not Recommend – Disrespectful and Discriminatory Experience Our stay at Dreams Macao Beach Punta Cana was awful from start to finish. As an African-American family, we were treated with clear bias. Staff consistently prioritized Caucasian guests — even walking past us multiple times to serve others. It was degrading and unacceptable. $80 was stolen from our room, and instead of addressing it professionally, staff searched our belongings like we were the suspects. Our first room was moldy, hot, and smelled terrible. The bedding and pillows were damp and musty. It took over 3 hours the next day just to get a new room. The food? Horrible — except for the Italian restaurant and iced coffee. This resort has no hospitality, no respect, and no inclusiveness.
Mold on curtains
Mold on walls
Stayed 4 nights in Jun 2025

6/10 Okay

Alec

Everything was great only
Stayed 5 nights in Jun 2025

10/10 Excellent

Michael, Brick Township

Liked: Cleanliness, staff & service, property conditions & facilities
The beach and waves made this an amazing trip. No seaweed like so many other resorts. We will be back!
Stayed 7 nights in Jun 2025

6/10 Okay

Denise

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful, the bad thing is that there isn't much entertainment, they have to improve, the elevator are very small, they don't even fit 4 people, also the breakfast is not variable, we went to the Mexican restaurant and the service and food were terrible, for the price, which is much more expensive than some hotels I have visited, such as the Lopesan, this one is far below
Stayed 4 nights in Jun 2025

10/10 Excellent

Lyubov

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Sure! Here’s a shorter version of your positive review: ⸻ Wonderful Experience! From the warm welcome to the farewell, everything was perfect. The hotel is new, clean, and very comfortable. Service was excellent, and the food—especially at the Italian restaurant—was delicious with lots of variety. Our room was spacious, and both the pool and beach were spotless. I would definitely return!
Stayed 2 nights in Jun 2025

10/10 Excellent

Nicole Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay…the cleanliness of the property was top notch and the quality of the food and beverages were amazing!
Stayed 4 nights in Jun 2025

10/10 Excellent

Nally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and installations at this property were outstanding. Excellent costumer services, employees go above and beyond to make your stay an amazing experience. Nina
Stayed 4 nights in Apr 2025

10/10 Excellent

Tammy, seabright

Stayed 7 nights in Jun 2025

10/10 Excellent

Melisa

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property. We had an amazing time.
Stayed 4 nights in Jun 2025

10/10 Excellent

Alyson

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

8/10 Good

Karel

Stayed 4 nights in Jun 2025

2/10 Terrible

Yudith, Hazleton

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Me hicieron pasar dos día terribles, era la boda de mi hijo y me dejaron sin check-in aun dándole mi número de confirmación y no solo yo sino 5 habitaciones más, llegué tardes a la boda y tuve que pagar de nuevo, hice mi reserva 6 meses antes, nos trataron terrible, nos dijero “pagan o se van” No pude disfrutar, su personal es muy amable, el hotel es muy caro para la calidad
Stayed 1 night in Jun 2025

10/10 Excellent

Terrace

Stayed 2 nights in May 2025

10/10 Excellent

Sylvia

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
What a beautiful property. The staff and food was all top notch!
Stayed 3 nights in Jun 2025

10/10 Excellent

Erika J Contreras

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Diana, Victor & William were an amazing team, made our time so valuable, happy moments and defiantly want to come back. Great team 10 out of 10
Stayed 4 nights in Jun 2025

2/10 Terrible

Laritza

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Decepcionante en todos los sentidos. No lo recomiendo. Mi experiencia en este hotel fue un verdadero fiasco. La comida es simplemente horrible: la mayoría de los restaurantes sirven platos de baja calidad, insípidos y mal preparados. El único lugar decente fue el restaurante francés, donde por suerte Víctor nos atendió de forma excelente —lo único rescatable. El buffet fue un desastre total: el servicio es negligente. Te sientas y te ignoran olímpicamente. Para conseguir una bebida hay que pedirla varias veces y, aun así, tardan una eternidad. Da la impresión de que el personal simplemente no tiene ganas de trabajar o no te quiere atender. Las bebidas eran terribles. Los tragos sabían a jarabe barato o agua con alcohol. Nada de calidad. Si vas con expectativa de disfrutar cocteles o una buena experiencia all inclusive, este no es el lugar. El spa es hermoso, pero absurdamente caro. Y ojo: si no cancelás con 24 horas de anticipación, te cobran el servicio completo igual, aunque no lo uses. Políticas rígidas que no se ajustan a la realidad del huésped. En resumen: no volvería y no lo recomiendo. Un lugar que se vende como resort de nivel 5stars super caro, pero no cumple ni lo básico. Si valoras la buena comida, el servicio y la atención, busca otro hotel. Te ahorrarás un mal momento.
Stayed 7 nights in May 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is our second time in Dream Macao and so far continues to be our favorite !! The spa was awesome!
Stayed 2 nights in Jun 2025

6/10 Okay

Liz Laura Leyva

Traveled with family
The service in general was good the staff very attentive and make your stay good, however we had to change rooms due to the bathroom issues in addition you need to be careful when you buy the massage services and ask and ve specific for the services that include the price , we did not have a great experience was a lot of miscommunication. At the end was solve but I had to spend to much time talking so they could apply my discounts.
Stayed 4 nights in Jun 2025

2/10 Terrible

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is a rip off went here the food was always stale the rooms outdated and nasty dirty I was over charged at the check out because they said I had an extra person with me too much happened and I already started a dispute over the money they over charged me
Stayed 4 nights in May 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Denisse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Kiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 4 nights in May 2025

8/10 Good

Amia

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Stayed in the preferred club junior swim out. First day I had to call to have the pool clean because there was leftover swimwear and dirt. This problem was resolved quickly. The timely manner of customer service needs some improvement. I did not think the VIP was worth it for this resort. No one really checks to see who is preferred and who is not. Butler service was just OKAY. Overall I did enjoy this resort, just need some improvements in different areas.
Stayed 5 nights in May 2025

8/10 Good

Rafael

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025