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Excellence El Carmen - Adults Only - All Inclusive

5.0 star property

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Exterior
View from room
Exterior
Exterior
46-inch LED TV with cable channels, TV

Reviews

9.2 out of 10
Wonderful

Popular amenities

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Playas Uvero Alto, Punta Cana, 23000
  • Sirenis Aquagames Water Park
    ‪4 min drive‬
  • Macao Beach
    ‪17 min drive‬
  • Cana Bay Golf Club
    ‪25 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪45 min drive‬

Room options

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Suite With Private Pool & Deck + 20% OFF SPA

View from room

Excellence Club Suite With Private Pool & Deck + 20% OFF SPA

  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE WITH PRIVATE POOL

Premium bedding, down comforters, free minibar, in-room safe

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE WITH PRIVATE POOL

  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool View + 20% OFF SPA

View from room

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool View + 20% OFF SPA

  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

View from room

Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

  • 1800 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO JUNIOR SUITE OCEAN VIEW

View from room

FREE UPGRADE TO JUNIOR SUITE OCEAN VIEW

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View + 20% OFF SPA

Premium bedding, down comforters, free minibar, in-room safe

Excellence Club Junior Suite Pool View + 20% OFF SPA

  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beach Front Honeymoon Swim-up Suite + 20% OFF SPA

View from room

Excellence Club Beach Front Honeymoon Swim-up Suite + 20% OFF SPA

  • 1000 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Honeymoon Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

View from room

Excellence Club Honeymoon Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

  • 2500 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite with Private Pool + 20% OFF SPA

Premium bedding, down comforters, free minibar, in-room safe

Excellence Club Junior Suite with Private Pool + 20% OFF SPA

  • 950 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE POOL VIEW

Premium bedding, down comforters, free minibar, in-room safe

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE POOL VIEW

  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Honeymoon Swim-Up Suite + 20% OFF SPA

View from room

Excellence Club Honeymoon Swim-Up Suite + 20% OFF SPA

  • 1100 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite with Plunge Pool

View from room

Terrace Suite with Plunge Pool

  • 797 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

View from room

Junior Suite Ocean View

  • 800 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View + 20% OFF SPA

View from room

Excellence Club Junior Suite Ocean View + 20% OFF SPA

  • 800 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Swim-Up Suite

View from room

Junior Swim-Up Suite

  • 950 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

View from room

Excellence Club Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

  • 1600 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim-Up Suite + 20% OFF SPA

Premium bedding, down comforters, free minibar, in-room safe

Excellence Club Junior Swim-Up Suite + 20% OFF SPA

  • 950 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB SUITE WITH PRIVATE POOL & DECK

Premium bedding, down comforters, free minibar, in-room safe

FREE UPGRADE TO EXCELLENCE CLUB SUITE WITH PRIVATE POOL & DECK

  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE PLUNGE POOL

View from room

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE PLUNGE POOL

  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO JUNIOR SWIM-UP SUITE

View from room

FREE UPGRADE TO JUNIOR SWIM-UP SUITE

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite Pool View

  • 800 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite With Private Pool

View from room

Junior Suite With Private Pool

  • 947 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL W/ POOL VIEW

Premium bedding, down comforters, free minibar, in-room safe

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL W/ POOL VIEW

  • Sleeps 2
  • 1 King Bed

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About this property

Excellence El Carmen - Adults Only - All Inclusive

5-star property in Uvero Alto
Catch some rays at the beach or spend the day relaxing at Excellence El Carmen - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 12 restaurants.
Excellence El Carmen - Adults Only - All Inclusive offers 492 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 46-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

6 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

MIILE has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Excellence El Carmen - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Excellence El Carmen - Adults Only - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 12 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 4 poolside bars and 15 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This Beaux Arts property also offers outdoor tennis courts, a hot tub, and a steam room. Onsite self parking and valet parking are complimentary.

Excellence El Carmen - Adults Only - All Inclusive has designated areas for smoking.

The Kitchen Table - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.
Basmati - This fine-dining restaurant specializes in Indian cuisine and serves dinner only. Open daily.
Chez Isabelle - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.
The Grill - This steakhouse serves lunch and dinner. Open daily.
Agave - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free extended parking on site
  • Free valet parking on site

Food and drink

  • 12 restaurants
  • 15 bars/lounges
  • 4 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • Agave
  • Basmati
  • Chez Isabelle
  • The Grill
  • The Kitchen Table

Things to do

  • 6 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis lessons

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (43 inches high)

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Beaux Arts architecture
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 46-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: DOP 14376.39 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Children 17 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Excellence El Carmen Adults All Inclusive Punta Cana
Excellence El Carmen Adults All Inclusive
Excellence El Carmen Adults Punta Cana
Excellence El Carmen Adults
Excellence El Carmen Adults Only All Inclusive
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
Excellence El Carmen Adults Hotel Punta Cana
Excellence El Carmen Adults Hotel
Excellence El Carmen Adults Punta Cana
Punta Cana Excellence El Carmen - Adults Only Hotel
Hotel Excellence El Carmen - Adults Only
Excellence El Carmen - Adults Only Punta Cana
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
Excellence El Carmen Adults
Excellence El Carmen Adults Only All Inclusive
Excellence Carmen Punta Cana
Excellence El Carmen Adults All Inclusive Hotel Punta Cana
Excellence El Carmen Adults All Inclusive Hotel
Excellence El Carmen Adults All Inclusive Punta Cana
Excellence El Carmen Adults All Inclusive
Excellence El Carmen Adults Only All Inclusive
Hotel Excellence El Carmen - Adults Only All Inclusive
Excellence El Carmen - Adults Only All Inclusive Punta Cana
Excellence El Carmen Adults Only All Inclusive
Excellence El Carmen Adults Only
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
Excellence Carmen Inclusive
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
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Excellence El Carmen - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1436 out of 2000 reviews
Rating 8 - Good. 312 out of 2000 reviews
Rating 6 - Okay. 139 out of 2000 reviews
Rating 4 - Poor. 45 out of 2000 reviews
Rating 2 - Terrible. 68 out of 2000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and site are excellent
Stayed 13 nights in Dec 2024

10/10 Excellent

Karim

Stayed 4 nights in Jan 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Heather Lucinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous resort and beach. Many fun activities throughout the day and evening. Had Excellent club room with private pool and deck. Would go back in a heartbeat.
Stayed 5 nights in Jan 2025

10/10 Excellent

Nora, matawan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful experience
Stayed 3 nights in Jan 2025

10/10 Excellent

Tevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was absolutely beautiful. From the moment we walked in we were treated with the best service . I messed up with booking somehow I booked for only 1 person . I think the Expedia website did it by default so when we arrive I had to pay $1200 to stay. Other than that it was great. I liked how they knew who was coming in the resort and leaving for our safety. Our room was the beautiful we had the swim up pool room . The down side was the hot water wasn’t working to the jacuzzi but they sent a maintenance man right away. He didn’t fix it because how late it was but honestly we didn’t let it bother us it was so many other great things about the place like the food was exceptional. I would definitely go back. Top of the line resort
Stayed 4 nights in Jan 2025

10/10 Excellent

crassie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price point, cleanliness staff
Stayed 4 nights in Jan 2025

10/10 Excellent

Yige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

2/10 Terrible

Timothy Jarrett

Disliked: Cleanliness, staff & service, property conditions & facilities
just bad
Stayed 4 nights in Jan 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There should’ve been more chances to eat at the Italian restaurant. It was hands-down the best Oliver, the waiter there was fantastic and the lasagna was out of this world.

10/10 Excellent

hamzah

Traveled with partner
Liked: Staff & service, property conditions & facilities
I had the best time of my life. Food was amazing entertainment was fun the staff were very friendly
Stayed 8 nights in Jan 2025

6/10 Okay

Brandon Thomas

Liked: Cleanliness
Stayed 7 nights in Jan 2025

10/10 Excellent

Lhakpa

Stayed 5 nights in Jan 2025

6/10 Okay

Marie-Claude

Traveled with group
Liked: Property conditions & facilities
There was glass on the floor of my friend’s room and an empty soda can. The whole property looks nice but feels cold. Food is ok, but the meat was really good though. Staff could smile more (men in general were nicer), and way too cold in the restaurants
Stayed 3 nights in Jan 2025

10/10 Excellent

Mozhgan Nasr

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean, with friendly and helpful staff, and breathtaking views. The only area that could use some improvement is the quality of the food.
Stayed 4 nights in Dec 2024

4/10 Poor

Omar

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff was incredibly unpleasant. We constantly received subpar service while other patrons received excellent service. I've noticed this happen on multiple occasions, and even confirmed with another group of patrons that only select groups of people received this better service. We were constantly ignored especially at the main bar Martini in which Emmanuel would ignore us or have someone else take our drink order (even with tipping). There was even an occasion where our room wasn't cleaned. Eventually, they arrived at 4:30 pm, with an unpleasant attitude and cleaned the room in such a rush that cleaning supplies were left behind. We also received ripped towels. It's a shame because the grounds are beautiful and the food was decent for an all inclusive. Will never return. Excellence in Cancun was way better.
Stayed 4 nights in Dec 2024

8/10 Good

Nathan

Stayed 4 nights in Sep 2024

10/10 Excellent

Melvin Joseph, Charleston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at this resort. Overall we felt it was worth the $$. I would recommend El Carmen.
Stayed 5 nights in Jan 2025

2/10 Terrible

Mohammad

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff have been constantly rude and unfriendly. Specially they treated my pregnant wife very badly. Instead of trying to accommodate her as the best they could, they sopped her from attending the activities she liked because "they couldnt take more people". One of the hospitality hosts kept picking on us, using very unfriendly language. The servers at the restaurant stopped us from going in because my Armani shirt "didnt have fold in collar"!!! The spa didnt accept our request for massage because "it was late and they had to go home"!!! And they gave us a late appointment themselves!!! I talked to the general manager and his response was "I dont work for reviews, do whatever you want"!!! Obviously making their guests happy is not a priority in this hotel! I strongly suggest you think twice before going to this hotel. I have had much better experiences in other hotels, even other excellence resorts!!
Stayed 6 nights in Jan 2025

10/10 Excellent

Anwar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again
Stayed 5 nights in Dec 2024

2/10 Terrible

Gurveen

Stayed 5 nights in Dec 2024

10/10 Excellent

Pavel

Stayed 7 nights in Jan 2025

6/10 Okay

Roxanne

Traveled with family
Liked: Amenities
Disliked: Cleanliness
We stayed in a junior suite which was quiet and spacious with a spa. The first night we used the spa the plug didn’t work but they sent someone promptly to fix . The cleaning service came in and left the floors wet when they mopped and unaware when we came in my 82 year old Mom fell flat on her stomach . Horrible experience but Thankfully she sustained minor pain. They responded but never offered any sort of recompense . Brenda the host of activities was lovely she made my Moms experience here memorable. She engaged her in all the activities and greeted her anywhere on the property I speak some Spanish so communicating was ok but if you don’t most of the staff don’t speak English. Not sure how the club membership rates besides having access to Magna restaurant and lounge but the service can’t be any different so for the price I paid for a regular stay not sure I would want to experience that . Would I return …… probably not 1st time experience for me is what counts in a property there are too many places to experience
Stayed 4 nights in Dec 2024

4/10 Poor

Abdeladim

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pros: The resort grounds are beautifully maintained and create a relaxing atmosphere. Our room was comfortable and well-appointed with modern amenities. We appreciated the cleanliness and attention to detail. Cons: Front Desk: We were disappointed with the lack of assistance and impersonal service at the front desk. While we understand the app is a helpful tool, we would have appreciated more personalized recommendations for activities and resort information, especially since this was our first visit. Entertainment: The evening entertainment was underwhelming and lacked variety. We hoped for more engaging options. Restaurants: While the food quality was generally decent with some restaurants standing out, the reservation system was frustrating. We encountered long waits at times, even when restaurants appeared to have plenty of availability. Service in the restaurants was inconsistent, with some staff members being attentive and friendly while others seemed disengaged. Beach: The beach was beautiful, but it was challenging to find available chairs, especially during peak hours. Additionally, drink service on the beach was infrequent and slow. Pools: The main pool's location and design weren't ideal for a lively atmosphere or enjoying the swim-up bar. While the quieter pools were nice for relaxation, more active options would be appreciated.
Stayed 7 nights in Dec 2024