Excellence El Carmen - Adults Only - All Inclusive

5.0 star property

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Photo gallery for Excellence El Carmen - Adults Only - All Inclusive

Exterior
View from room
46-inch LED TV with cable channels, TV
View from room
Front of property - evening/night

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

Map
Playas Uvero Alto, Punta Cana, 23000
  • Sirenis Aquagames Water Park
    ‪5 min walk‬
  • Macao Beach
    ‪20 min drive‬
  • Cana Bay Golf Club
    ‪28 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪48 min drive‬

Room options

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Excellence Club Suite With Private Pool & Deck + 20% OFF SPA

  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE WITH PRIVATE POOL

  • Sleeps 2
  • 1 King Bed

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool View + 20% OFF SPA

  • Sleeps 2
  • 1 King Bed

Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

  • Ocean view
  • 1800 sq ft
  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO JUNIOR SUITE OCEAN VIEW

  • Sea view
  • Sleeps 2
  • 1 King Bed

Excellence Club Junior Suite Pool View + 20% OFF SPA

  • Sleeps 2
  • 1 King Bed

Excellence Club Beach Front Honeymoon Swim-up Suite + 20% OFF SPA

  • Ocean view
  • 1000 sq ft
  • Sleeps 2
  • 1 King Bed

Excellence Club Honeymoon Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

  • Ocean view
  • 2500 sq ft
  • Sleeps 2
  • 1 King Bed

Excellence Club Junior Suite with Private Pool + 20% OFF SPA

  • 950 sq ft
  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE POOL VIEW

  • Sleeps 2
  • 1 King Bed

Excellence Club Honeymoon Swim-Up Suite + 20% OFF SPA

  • 1100 sq ft
  • Sleeps 2
  • 1 King Bed

Terrace Suite with Plunge Pool

  • 797 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Ocean View

  • Ocean view
  • 800 sq ft
  • Sleeps 2
  • 1 King Bed

Excellence Club Junior Suite Ocean View + 20% OFF SPA

  • Ocean view
  • 800 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Swim-Up Suite

  • 950 sq ft
  • Sleeps 2
  • 1 King Bed

Excellence Club Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

  • Ocean view
  • 1600 sq ft
  • Sleeps 2
  • 1 King Bed

Excellence Club Junior Swim-Up Suite + 20% OFF SPA

  • 950 sq ft
  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO EXCELLENCE CLUB SUITE WITH PRIVATE POOL & DECK

  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE PLUNGE POOL

  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO JUNIOR SWIM-UP SUITE

  • Sleeps 2
  • 1 King Bed

Junior Suite Pool View

  • 800 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite With Private Pool

  • 947 sq ft
  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL W/ POOL VIEW

  • Sleeps 2
  • 1 King Bed

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About this property

Excellence El Carmen - Adults Only - All Inclusive

5-star property in Uvero Alto
Catch some rays at the beach or spend the day relaxing at Excellence El Carmen - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 12 restaurants.
Excellence El Carmen - Adults Only - All Inclusive offers 492 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 46-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

6 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

MIILE has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Excellence El Carmen - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Excellence El Carmen - Adults Only - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 12 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 4 poolside bars and 15 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This Beaux Arts property also offers outdoor tennis courts, a hot tub, and a steam room. Onsite self parking and valet parking are complimentary.

Excellence El Carmen - Adults Only - All Inclusive has designated areas for smoking.

The Kitchen Table - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.
Basmati - This fine-dining restaurant specializes in Indian cuisine and serves dinner only. Open daily.
Chez Isabelle - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.
The Grill - This steakhouse serves lunch and dinner. Open daily.
Agave - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free extended parking on site
  • Free valet parking on site

Food and drink

  • 12 restaurants
  • 15 bars/lounges
  • 4 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • Agave
  • Basmati
  • Chez Isabelle
  • The Grill
  • The Kitchen Table

Things to do

  • 6 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis lessons

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (43 inches high)

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Beaux Arts architecture
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 46-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: DOP 14376.39 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Children 17 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Excellence El Carmen Adults All Inclusive Punta Cana
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Excellence El Carmen - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1493 out of 2070 reviews
Rating 8 - Good. 321 out of 2070 reviews
Rating 6 - Okay. 145 out of 2070 reviews
Rating 4 - Poor. 43 out of 2070 reviews
Rating 2 - Terrible. 68 out of 2070 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place is top notch. Every employee was friendly and helpful. The excursions that the company's offers were terrific. We can wait to come back
Stayed 6 nights in Feb 2025

8/10 Good

Will, Medway

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
best and I'll go again
Stayed 4 nights in Feb 2025

10/10 Excellent

Antonietta, New Jersey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing!
Stayed 5 nights in Feb 2025

10/10 Excellent

Andres

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic !
Stayed 6 nights in Feb 2025

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and friendly people. Edgar at pool bar took good care of us.
Stayed 4 nights in Feb 2025

10/10 Excellent

Feliks

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place, polite stuff, hotel is not disappoint us
Stayed 5 nights in Feb 2025

6/10 Okay

Elenita

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Tomer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best resort ever
Stayed 9 nights in Feb 2025

8/10 Good

brandee

Stayed 5 nights in Feb 2025

10/10 Excellent

Zoii

Stayed 3 nights in Feb 2025

10/10 Excellent

Tayler

Liked: Staff & service, property conditions & facilities
Great staff. Excellent food. Great activities.
Stayed 3 nights in Feb 2025

2/10 Terrible

Lisa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly, we were very excited for this trip. My adult daughter became extremely ill on our second day of the trip. Began having major seizures. The hotel sent their "on site doctor" who did not know what to do and kept pinning her on her back (the WRONG thing to do). I demanded, they call an ambulance. They made us go to a private hospital - Hospital Bavaro which was about 30 minutes away. They had to put her on a ventilator and said we needed to airlift her out of there. They told me they would put $1000 on my credit card, and charged me $10,000. Then, when the air ambulance was about to arrive, they tried to make me pay another $16,000 or wouldn't release her. They got $2500 more. Online you will see on other websites somehow this hospital is linked to this resort as they have sent many people here in emergency situations and they are held hostage basically until you pay up. We airlifted my daughter to the US where they told us her organs were failing and she almost died. Expedia was helpful contacting Excellence to see if they would refund ANY PORTION of our trip ( we were there two of 7 days) - flat out NO. We had basically 5 days of not using facilities, food, drinks, grounds. They know firsthand how grave the situation was and that I had no other options. They sent me into a terrible hospital situation. They had zero heart in returning any portion of the $4,500 I paid in advance for this trip. I will never return to an "Excellence" resort - they are FAR from excellent.

6/10 Okay

Susan, Newark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Tonya

Stayed 5 nights in Feb 2025

10/10 Excellent

Jessica

Stayed 8 nights in Feb 2025

10/10 Excellent

Kuza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and most of the restaurants and bars were great! Ironically, the only place we had bad food or service was in the Excellence level restaurant. We arrived for dinner around 8 and received our meal after 10…and the woman seating people was rude about it. We decided to give it another shot for breakfast and had the same experience.
Stayed 5 nights in Feb 2025

10/10 Excellent

Lakeshia

Liked: Cleanliness, staff & service, property conditions & facilities
The ambience, the food in the customer service was awesome
Stayed 4 nights in Jan 2025

10/10 Excellent

Matthew Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent week.
Stayed 6 nights in Feb 2025

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

2/10 Terrible

Felix

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Lucia

Stayed 3 nights in Feb 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I were there for the first time from Chicagoland and we were shock how beautiful place this is. When booking we choose Excellence Club suite which gave us access to elegant Magna restaurant. For breakfast we are recommending excellent food in The Kitchen Table - many choices and variety many buffet style tables, super presentation. One thing only - no cottage/farmers cheese - that is if you really care lol. For lunch few times we visit Las Olas. Basmati was also great. Thank you Luis and Melido on the beach by cabanas. Great shows in the evenings in the Theatre. Ping pong and pool tables outside if you don't want to stay all the time on the beach. Biking in the pool exercise will remember forever - funny trainer - forgot his name. Thank you Carmen in the bar on the beach. We are definitely coming back next year! William J. aka Polonia Guy.
Stayed 6 nights in Feb 2025

10/10 Excellent

Darrel, Virginia Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property landscaping was beautiful and well keep. Stayed in EC Ocean View room, nice view, plenty of room in closet bed was ok. Food was very good, we were there for the Super Bowl and they had a nice set-up for the game. Two big screen tv's a buffet and of course a bar. Our first time at this resort and would definitely go back.
Stayed 6 nights in Feb 2025